Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.S., Tecumseh, OK
"Hi everyone I wanted to thank all of you for a job well done. This is the fourth time that I have ordered from you and everything was received in excellent shape. I always look forward in ordering from all of you because of the great job that is always done. From the person who takes my order, down to the shipping of the order I know that everything is being taken care of. All of you at replacements.com must love your job because of the excellent work and care that you take. I wanted to say thank-you to each and everyone of you for helping me replace a few more pieces of my china and crystal. Thanks Again."
M.G., Los Angeles, CA
"I just want to tell you what an exquisite website you have. So beautiful. My pattern is Evesham Gold, and I first started my collection in London many, many years ago. I am amazed at all the pieces offered. I am so happy to have received your recent e-mail. Rest assured I will be ordering in the future. Thank you so much. I am really enjoying this."
P.G., Grand Blanc, MI
"I just want you guys to know that I think you are really terrific. You have always been so helpful and I think the service you provide is invaluable. You helped me to replace a few pieces of my sister-in-law's stoneware that I broke while visiting in her home. One of the plates you were able to replace for me was hanging on a tiny little nail by her telephone and when I went to reach for the receiver I ever so slightly bumped it. I felt so badly that I thought if I couldn't replace it I would be too mortified to visit again. (I have since replaced the tiny little nails with hooks, so you have to actually try to remove the plates from the wall to get them to come down.) We also put a piece of tape on the cookie jar lid as a joke, now. Guess who dropped it wiping off fingerprints? You guys are the best. I will always want to be on your mailing list. Thank you, again."
E.Z., Kingston, Ontario, Canada
"Thanks for the excellent service. The merchandise arrived safe and sound - the way it was packed, I think the china would have survived falling off the back of a truck! And I was very pleased with the condition of the china. But it makes the original Moonstone china I have, bought back in 1969, pale by comparison. It's good that I can get replacements when needed - I still need a few items (fruit/dessert bowls) and will watch out for when they become available. Thanks again"
M.S., Denver, NC
"I received my butter dish yesterday May 25 & am very pleased with it. I am so happy you found this piece, as we have been looking for it for years. Thank you so very much."
M.T., Sacramento, CA
"Your package arrived safely today, as always. Thank you for the especially fast handling and shipping which got the silver here in time for an anniversary, even though I had left ordering too late. You've made my day good. Hope yours is also!"
H.H., Silverton, OR
"Just a note to let you know that we received our order today, One day early I might add. It was in good condition, and exactly like our other stemware. My wife was well pleased that we were able to find that pattern after forty-two years. Anyway thanks again. I hope you will be able to find some more of it soon. It's been good doing business with you. Thanks again"
M.M., British Columbia, Canada
"I just want to confirm that the above order arrived here safely -- thank you! The merchandise is beautiful (!) and in perfect condition. As always, dealing with you is a pleasure! Thank you!"
P.C., New Brunswick, Canada
"Thank you for your prompt attention to my order. It arrived safely and quickly. I'm very pleased with the shipment as well as the very informative and pleasant agent that I spoke with. You'll be hearing from me again! Thank you"
L.C., Adelaide, South Australia
"Just wish to let you know our order arrived today in excellent condition. Your method of packing china is excellent thanks again."
L.O., Komoka, Ontario, Canada
"In March I ordered a gift for a very special event. I was very concerned it would not arrive in time bacause I was not able to order till quite late (circumstances beyond my control) I was ecstatic when, a full 3 days before the party, the item was delivered. Your staff was so very helpful and service was so efficient. As you can see, my friends were overwhelmed. She had inherited some of the pattern when her mother died 2 years ago and had been unsuccessful in locating any more. Thank-you for helping to make this anniversary celebration so special."
N.M., Stone Mountain, GA
"Thank you for your well done newsletter. It’s like getting a letter from a pen pal! Although I’ve never visited I feel like I know you all and your pets. As a marketing professsional I know how difficult it is to engage the customer on an emotional level. You do it so well, I’m in awe. Thanks again"
M.C., Brewster, NY
"This is just to let you know how much I appreciate your service. It is so special to be able to fill in my Mom’s and Grandmom’s china. As I receive new old pieces from you, I remember setting the table for holidays growing up. I get great joy looking at the pieces, much as people love looking at a great painting or other piece of art.Thank you."
M.B., Tulsa, OK
"I received my order yesterday and I appreciate your timely handling of my order. It arrived very well packed and in great shape. I was delighted to get these items and to do business with you. I will keep you in mind and have recommended you to another. Thank you again"
B.S., British Columbia, Canada
"Thank you very much for filling my order. The plates arrived safely and fast on this rather remote Gulf Island. Your packaging department should get an award!"
J.P., United Kingdom
"The above Order has safely arrived here in England today and I should like to thank your Company for your efficiency in packing and sending these items so quickly. I am particularly pleased to have been able to obtain replacements for the Noritake ‘Keegan’, which we have had for 25 years. Thank you to the staff involved!! With kind regards"
J.F., Endicott, NY
"Folks, my order of two Meran-Clear (No Trim) Champagne/Tall Sherbet glasses by Schott-Zwiesel are a perfect match! They arrived in time to use one to toast our Silver Wedding anniversary this past Tuesday (5/16). Hats off to your associate for her assistance and time measuring glasses and helping to ensure we had a match. I would recommend your company to anyone looking to replace china or glassware. Thank you to your associate, and Replacements, Ltd."
N.C., Fort Collins, CO
"Hi. I’m not sure if I’m emailing to the right address, but I just wanted to say how pleased with the service I’ve had with your company. I placed our first order today for replacement of plates for our Narumi, Magnolia china . The girl who took my order knew instantly which patttern I was ordering , my address and promptly filled the order. It’s nice to deal with a company that is so well organized and pleasant to do busines with. Thank you."
J.R., United Kingdom
"Arrived safe & sound - many thanks. When I broke the Worcester plate, I never thought I’d be able to replace it (even though I work opposite the Royal Worcester Porcelain factory). I’m sure we’ll be back for more."
E.L., Warminster, PA
"I got the pieces. They are just what I wanted. The order was shipped fast and the price was more than reasonable. Thank you very much. Your service is very good and should be recognized. I will use your business again."
C.O., Linwood, NJ
"Please pass along to Mr. Page that I think you folks are AMAZING!! Not only do you have one of the best web sites on the internet, bar none, but your customer service is so good, it’s scary!! I called yesterday (on a Sunday!) and asked for information on a pattern (which I got).... I never gave my name...... 30 seconds after I hung up, I got an e-mail with the information we discussed!!! What a great use of caller ID. Thanks again!"
M.S., Austin, TX
"My Mom is so excited about your company. She’s telling everyone about how you helped her, about your wonderful customer service, and how much she loves her dishes. A few years ago, I ran across your website when I was trying to finish a set that I inherited from my great-grandfather. Last year, when my mom was looking to complete a set of dishes, I told her about your site. She didn’t order herself last year because her daughter-in-law wanted to buy her some as a gift. This actually relieved my mom because she DOES NOT like using a computer, doesn’t email, doesn’t google, and does not buy anything over the internet. Well, yesterday she called me up and told me she had bought some dishes from your company. I was truely shocked! Not only is she ordering on the internet, she didn’t call me to get on my computer and order for her. Anyhow, she received the dishes, and while washing and putting them she notice she ordered something she already had. She called you up and explained how she ordered a sugar bowl/creamer, already had one, but had removed the sticker. She was told no problem. Your customer service helped her out when they didn’t have to. I’m sure my mom is going to tell all her friends and anyone else she can find who will listen. Thank you so much for treating her with respect and kindness. It makes me so happy to know that I introduced her to a internet company that still treats their customers like people. I know she’ll continue to shop from Replacements.com. Maybe soon, she’ll get the courage to try and email next!"
M.M., Calgary, Canada
"Many thanks for the successful delivery of my order whilst on vacation in San Antonio. My association with your company has been most rewarding - enjoying speedy and the correct processing of my order. I now have to ensure it gets back home without breakages! Thanks again for all your help."
J.R., Starkville, MS
"The recipient, my mother, called me today to tell me that her bowl had arrived and that it WAS the one that matched her set. Thank you for all your help in determining the pattern, etc.; and we were both flabbergasted that it arrived at her house so quickly!"
D.D., Maple Shade, N.J.
"The soup servers and grand mugs came today in perfect condition and I would like to thank you for the care with which you wrapped them. I am glad there wasn’t any breakage I had to deal with. Next month, I will probably order some more stuff. Thank you, again."
F.L., New Orleans, LA
"I received the package today, May 4th. Very fast, perfect condition -- great product and service. Thank You!"
J.M., Corbin, KY
"Just a quick response to your note regarding my request for Blue Ridge “Peony” availability. I was visiting in the area last week and brought a friend from Concord to Replacements for his first visit; this was my third or fourth. The service and attention I have received, by mail or in person, through the years has been outstanding, and last Thursday proved no different from past contacts. We took the tour, hosted by a delightful guide, then went to the center kiosk where an incredibly helpful and kind young lady took charge of our inquiries...we regret not getting or remembering her name, but she mentioned she had been with the company for eleven years and had auburn/red hair. My friend had one piece of a long-deceased sister’s stemware...the staff member mentioned above took over and soon we had matching items in front of us on the counter. He purchased several pieces of the stemware for the sister’s daughter and she was delighted when we returned to Concord with the treasures in hand! Your staff, your facility, your service are incredible...thank you for making all of this available to us."
L.W., St. Louis, MO
"Thank you for being a resource to replace my beloved china pattern and especially my hard to find crystal stemware. I never thought I would be able to again have 12 pieces of each. I was so happy opening my shipment from you and seeing my beautiful fill-in pieces of china and crystal in perfect condition. I do want to buy more of these patterns, but need to pay for my current order first! I will be a repeat customer. You are a wonderful resource and I will tell all my friends about you. Thanks for being there!"
M.D., Denham Springs, LA
"Merchandise received. I am THRILLED!!! I have had this pattern as my "everyday dishes" for 23 years and needed to replace two pieces. I purchased the pieces with "slightly noticeable" and "noticeable" imperfections and I challenge anyone to find those imperfections. The dishes look absolutely brand new!!! Thank you, so much."
F.D. Rockville, MD
"I wanted to thank you for my Wedgwood China (Sarah's Garden) pieces I received yesterday via UPS. They arrived in perfect shape and I love every piece and will be ordering more soon. Thank you so much and have a wonderful day!"
R.J., Mauldin, SC
"Thanks to you I have now replaced the broken and damaged pieces of my deceased mother’s china, Hutschenreuther, pattern The Blenheim, which she purchased in the late 1920s. The set is now complete and she would be so pleased that it is. You provide a service that is so valuable to those, like me, who have cherished keepsakes."
P.T., Erie, CO
"I am writing to compliment you most highly on a very user friendly, informative and helpful site. From the educational opportunities provided, the photos of almost all of the patterns you carry, the opportunity to enlarge the photos and the ease of maneuvering within the site, in my opinion it stands unparallelled. I have just spent several hours on your site increasing my knowledge of china and it was fascinating. The only problem is that I may be developing an addiction to china, but I guess that is good news for you. Keep up the good work. I must go place my order."
H.B., Melbourne, Australia
"Just wanted to say a BIG thank you. Our 6 waterford claret glasses arrived in melbourne Australia much more promptly than I thought (within 2 weeks of the order) & were terrifically packed & thus arrived safely. I think you’re service is terrific & will certainly have no hesitation in not only using Replacements again but also having no hesitation in recommending you highly to my friends and colleagues. Many thanks Best wishes & have a great day."
C.P., Attleboro, MA
"Received my order and just want to tell you that my expectations have been exceeded. The piece is PERFECT!!!! Thank you for helping me to replace a piece of my grandmother’s china set."
B.A., Barre, VT
"I want to thank you for getting my china order to me for my Easter holiday. It was very special as I was able to expand upon my grandmother’s china she left me so easily and efficiently on a whim through your web site. It was special to entertain 12 guests in style and bring back family memories. Thank you for your customer care in fulfilling my order so quickly."
Y.H., Deltona, FL
"I received my recent order today and was extremely happy with the merchandise especially the way it was packaged. I have ordered online or talked to a customer service representative and was pleased with both services along with the merchandise."
K.R., Gordonsville, VA
"My merchandise arrived today. The packaging was quite efficent in securing the items against any possible damage! Everything was in great shape and I am very pleased with the Fostoria Rose Bowls that I ordered. They are just beautiful! Please thank your wonderful staff who were quick to answer my e-mail questions and assist me by providing helpful information about the merchandise prior to my order. I have always been well satisfied with the items I have purchased from your fine store, whether via the internet or from the actual store location. Thank you for your wonderful abitity to provide the consumer with a quality product at a reasonable cost and with a customer friendly attitude!"
J.Z., Elk Grove, CA
"Thank you for the update on the patterns I have ordered in the past. I was amazed at the different items you have made available through your hand crafting department. Some of the patterns I am giving to my children and I'm sure the will enjoy the availability of the baby silverware and baby cups for their children."
M.G., Suffern, NY
"Thank you so much for all your help. The lady in customer service was wonderful. It is great to know there are a few REAL people out there. Looking forward to working with your company again soon."
L.C., League City, TX
"Thank you for the quick service and careful packing. My dishes arrived today and almost made me feel like a bride again! I have never found a pattern I like better than the one I chose 30 years ago. I am so pleased to add some additional pieces."
More Pages of Letters From Our Customers!