Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.W., New Paltz, NY
"I just wanted to let you know how much I enjoy using Replacements, Ltd. I fell in love with, and bought my "almost complete" set of china in an antique shop back in the mid-70's (for $50 no less), convinced that I would never be able to find the missing pieces. And I couldn't. After seeing your ad for years, I finally called Replacements and asked about my set. According to my description there was no items in stock. But after a little more discussion and questioning one china description, your Rep actually put me on hold and went down to check the stock to verify the pattern. Wow! That was service beyond the call...and it matched! Your people are wonderful...I wish I remembered her name. Since then I've been able to go to replacements.com to look for pieces at my leisure. I've now completed my set for12 and couldn't be happier. Ordering online has made it very convenient, and it's easy to navigate."
J.K., Sydney, Australia
"Many thanks - my plates arrived to Sydney Australia in one piece and in excellent time. I was devastated when 10 side plates in my (now discontinued ) dinner service of 18 were broken one evening. I was so glad to find you (and it was so easy!) and I think you offer a fantastic service."
P.T., Hertfordshire, England
"I write to confirm that [my] order arrived earlier in the week and I now have a " complete set " again. I must say that the efficient way your organisation dealt with my situation - from initial E Mail to final delivery - should be held up as a benchmark for all organisations to achieve. The staff that I spoke to were wonderful in dealing with my request and I would not hesitate to use your company again. I will certainly "spread the word" to my friends in the UK about your organisation and it is refreshing to know that good efficient service still exists. Well Done!"
G.H., Petaluma, CA
"Just received the two replacement cups we ordered. Very well packed indeed. Thank you for the help in identifying what we wanted to replace and having replacements at such reasonable prices. My wife is now thinking of completing what her Aunt left her. Well done to everyone -- a wonderful internet experience at this end!"
D.W., Pioneer, CA
"I received my order today. Everything was in great condition. Two items received were purchased as ...pieces discounted 25% due to slight imperfections" but all I could see were kiln marks that all the other pieces also had. Thanks for your excellent service. I recommend your company to everyone."
P.H., Wichita, KS
"Yesterday my replacement champagne goblets arrived in perfect condition. I was so impressed with the careful packaging, I even showed it to a friend. Thanks so much for helping me replace my broken Waterford crystal pieces; this pattern is not locally available in stores. I am very happy with your service. I sent replacement bowls of my Mom's china to her in Texas and she was very pleased to have replacement pieces she had lost. Thanks very much!"
E.S., Albuquerque, NM
"For years I have been dealing with your company. Since I was going to be in Charlotte for 3 weeks, I decided to go up to your showroom. My husband, a typical male, was not in the least excited about this. We found your site with no problem at all and I ordered my broken China pieces with the help of one of your many expert employees. My husband, I couldn't find him.... He was so taken with your showroom he was all over the place looking at this and praising that! Some years ago, l962 to be exact my parents gave me a set of China for my wedding. Since a plate was broken it was not used. I tried so hard to find this pattern. While at your showroom my husband asked an employee to look it up...all we had was this information...Bavarian China with the name Lady Linda on the back. I cried when the lady showed the pattern to me and advised me that the plate was in stock. As I sit here now...awaiting my shipment, I have to tell you it is a wonderful thing to know that you are there...for people like me who can complete a memory to pass on to my children. Thank you so much"
D.B., Ledgewood, NJ
"I just received my recent order from Replacements.com (pattern Mikasa, Jasmine) and I am thoroughly pleased with your service. Thank you for helping me replace broken pieces of a service of china that I received as a wedding present over 38 years ago. I am so happy I can have the complete set to pass along to my daughter in future years."
C.L., Branford, CT
"I have to say that I am very pleased with Replacements, Ltd. The items I ordered arrived in GREAT condition, carefully packaged. Also, I called your customer service line a few times to find out shipping status, etc., and was VERY pleased with the representatives I spoke with. They were CONSISTENTLY courteous and professional. I will recommend your business highly to friends and associates, and look forward to dealing with you again in the future."
A. B., Lone Grove, OK
"I received my dishes today. I was really surprised to receive 3 boxes, but I am so glad you and your staff are so careful. I opened every package, they are so beautiful. My sister received these dishes on her wedding day, June 26, 1960 from our Mother. Back then, you had just one set of dishes to use, and with having 3 children, well things get broken. Her children and I are going to present these to her and her husband on their 42nd anniversary."
M.C., Brooklyn, NY
"Hello. Just a note to let you know I received my Desert Rose crescent dishes today. The packaging was excellent. The dishes are so much prettier and vibrant than the newer ones I purchased elsewhere a month ago. I am very satisfied with these plates and will purchase from Replacements Ltd. again. The phone service was also excellent. When an item I wanted was not available, a phone call was made explaining that the piece was out of stock. I found the whole shopping experience to be a pleasure. Thank you so much."
S.M., Orlando, FL
"YOUR COMPANY IS ABSOLUTELY WONDERFUL!!!! My package arrived Friday, much faster than I had expected, and everything is just perfect. I was so thrilled to learn that you had the pieces of Candlewick by Imperial I needed to complete the set my mother had started years ago. My mother passed away suddenly last December, but she had made several very specific bequests before that time. One was to give her china (Pasadena by Haviland) and crystal (Candlewick by Imperial) to our daughter. When we learned of your web site, we were delighted that you stocked both patterns. Our first purchase was the china (29 pieces almost $700) then just now the crystal (another $150 for 10 pieces). We couldn't be more pleased with the courtesy of your customer service representatives, as well as the care your company gives each order from the accurateness of your filling my order to the packaging and speed in shipping it to me. I have already recommended your company to 3 people who were trying to find replacement pieces to older china patterns
and will continue to recommend Replacements, Ltd."
V.J., Virginia Beach, VA
"I recently ordered a replacement creamer for my china. The one purchased with the dishes was unfortunately broken several years ago and after looking for a company to replace it to no avail, I was fortunate in finding your wonderful establishment. My creamer arrived in perfect condition and the service was professional and prompt! What a rare find these days! Thank you and your excellent staff for unbeatable service."
R.E., Minneapolis, MN
"We just received our first order from Replacements and we are very happy with it. The level of service has been first class. Everyone I've talked or corresponded with has instilled confidence, and everything that was promised happened just as you said it would. I would not hesitate to place an order with you again. Nor would I hesitate to recommend you to others. We now have a nearly-complete set of my mother-in-law's dishes and my husband's grandmother's silver pattern. We are hopeful that we will be able to purchase the soup bowls we want as they become available."
D.M., New York, NY
"May I just say you guys are GOOD! You make such excellent use of technology -- especially the Internet and email -- that shopping with you is a total breeze and a pleasure. I love receiving periodic updates re my pattern listing (though I still haven't snagged the Noritake Amazon teapot I'm after!). And the newsletters are always delightful. I highly recommend Replacements every chance I get. Please consider this a big thank you from a satisfied customer."
T.F., Malvern, PA
"I just have to tell you people how cool I think you company is. First, I enjoyed talking to whoever helped me with my order, second I got my order and its was better than I thought it would be, and third I saw a TV documentary about Replacements and their dogs coming to work with them etc. and it's no wonder you guys are so great and Happy. I will be ordering in the future and Thanks."
H.L., Lawrenceville, GA
"Thank you so much. I was beginning to think I would never get 5 more plates. By the way, I visited your showroom and was absolutely blown away with all of the remarkable pieces that you have. I only hope that I travel that way again soon to purchase additional pieces. You do a great service to the public."
J.G., Piedmont, MO
"I want to thank you for this exciting service. I was told that my Noritake pattern could never be found because it was bought in Japan about 1957, the molds had been destroyed and it had never been imported into the United States. Now I can try to replace the pieces that have been broken over the years. My stainless was likewise mysterious. Now I can add to my serving pieces. Thank you!"
R. C., Phoenix, AZ
"Thank you so much for the recent order shipped to me. I needed a replacement butter dish for my Blue Peony dish set. I received the butter dish in grand condition and in record time. Again it is great to have a reliable company such as Replacements Ltd. to call upon for such emergencies. Have a great day."
P.Y., Matawan, NJ
"Thanks so much for all your information on this shipment. I received the box tonight. I have to say you run an incredible business, and I am so pleased to deal with you and your efficient staff. You have found for me all the missing pieces of my Christmas China that I have not been able to find for years. I am so pleased! Thanks so much, again."
J.K., Albany, OR
"My order arrived safely and the dishes are in excellent condition. These are to replace ones that were broken in transit from my Mother's home in Arizona to Oregon. If they had been packed as you did yours, they would not have been broken in the first place. I never expected to be able to replace them since they were purchased in the 1940s as a gift from my Father, now deceased, to my Mother. I can't thank you enough for the effort you took to find them for me and the wonderful service from your company. I am still in the market for the rectangular divided relish dish for the set. Please put my name on one if you are able to locate it for me. Again, Thank You so much!"
E.B., Mountain Home, AR
"I just wanted to offer a big THANK YOU for the recent order I received yesterday. (I had ordered two dinner plates and two salad plates of the Lenox (Solitaire) china). Everything was beautiful and in perfect shape. My set is complete again! I was very pleased with your service and how quickly I received the dishes. I'll sure order again in the future."
A.S., Beaufort, SC
"Thank you for the help and prompt service. I received the dinner plates today in perfect condition. I cannot tell you how long I have tried to find these plates. For thirty plus years. Your staff has been most helpful and very courteous. A rare service to find in these days. Again, THANK YOU!"
G.M., Florence, AL
"Hi, I received the beautiful Fenton Serenity Prayer Bell. I am very pleased with the care in which it was packed. Thank you very much for excellent service."
C.A., Forest Hill, MD
"I had to write to say a big THANK YOU for the excellent service I received. I placed a phone order for a Gorham water goblet and a Noritake dessert plate. Both arrived in excellent condition. If anyone were to ask who I would recommend from an Internet site for china/crystal, your name would come out first. Again, thank you so very much. This certainly will not be my last order from your company."
M.D., North Canton, OH
"Hello! I just wanted to let you know I received the Pepper platter plate today! It is just beautiful!!!!! I LOVE IT!!! Thank you so much for finding it! It's better that I expected! You guys are wonderful! ...keep up the great work! An extremely satisfied customer in Ohio!"
J.R., Hamilton, New Zealand
"I was thrilled to receive an exquisite piece of "Botanica" tableware from you this morning, superbly wrapped and in top condition. I'm not sure whether you have many customers as far away as New Zealand, but I'm thrilled to have found your website. Many thanks"
E.E., Belmont, MA
"What a wonderfully informative site! Please do keep up the histories of the manufacturers, which are fascinating. (Do you have any information on the history of Gorham? I'd love to see it.) I have enjoyed all my dealings with your company and your staff has been uniformly pleasant and helpful. Thanks!"
M.P., San Clemente, CA
"To Bob Page and EVERYONE at Replacements, Ltd ... My order arrived a few moments ago in wonderful condition. Thank you all so much. It has always been a pleasure doing business with you over the years ... and now I have the joy of having my Denby Chevron complete once more ... (bought it in 1964 ... use it every single day). Keep up the good work. Bless you all"
E.H., Milwaukie, OR
"Thank you for the new look of your website. It is easier to browse and easier to find the quantity and price of each piece listed. Nice job."
J.M., West Des Moines, IA
"To the Replacements Company: I just need to share with someone in your company how thrilled I was to work with your company. I was replacing some of my mother's china that she broke about 10 years ago. She thought it was just gone but now I can see the joy in her eyes that we have replaced it. All of the people I talked with or emailed were very helpful and friendly. I remember two I talked with on the phone, B.M. and D.D. They were so nice and made me feel comfortable about ordering. They went above and beyond to be helpful. Thank you so much!! I will let other people know about your company and how prompt and helpful you were and how happy you made a 75 year old woman. Thank you."
A. W., Raleigh, NC
"What a nice surprise to see my email was not only read but acted upon and in a very timely manner. I could ask for nothing more! Bless you for adding my other patterns for me. That was very kind of you and much appreciated. Thanks much, A customer since 1982"
J.G., Chicago, IL
"Thank you! It has really been a pleasure doing business with your company. You made it incredibly easy and are very efficient. I appreciate your efficiency."
C.S., Fairfield, ID
"I want to compliment you on your newsletter. I appreciate receiving it and read it thoroughly. Your desire to freely share knowledge with your customers is not only refreshing, but smart. I find that the more informed we all become, the more apt we are to become collectors of patterns we formerly knew nothing about. Your website is one of the most innovative and worthwhile companies on the Internet. I must admit that I have as yet purchased nothing from you, simply because I love to go to auctions, flea markets and antique shows to see if I can find what I collect at "basement bargain" prices. However, I have sent many people to you because you are a wonderful source for those who don't have the time to do what I do. Someday, I'll probably get to that point and will then turn to you as my preferred resource for the many things I collect. In the meantime, thanks again for your newsletter. I love the winter newsletter!"
B.L., Minot, ND
"The bon-bon dishes arrived this afternoon, and they are lovely. Thank you so much for all the work you went to for me in this selection. Your services are superb!!!! "
C.W., Toledo, OH
"My china arrived promptly, well-packed and damage-free. Its condition was exactly as you promised. I received a good value for my money, and you can expect another order soon!"
M.M., Sterrett, AL
"I am thrilled with Knowledgebase and hope that you will continue to augment this fascinating and most helpful portion of your web site! Kudos!"
M.S. & P., Indianapolis IN
"Congratulations on making the 'Best of the Web' Top 25! It came as no surprise to P. and I -- you've been on our little family's Top Ten list for some time now. We just wondered what took the Internet Retailer Magazine so long to give you the honor you truly deserve."
L.B., Peninsula, OH
"On Friday, February 15th, I received 7 cartons of Franciscan Cloud Nine pieces in perfect condition. This was my mother's pattern. She died on January 18th (4 weeks ago) and I can't tell you how badly I wanted to tell her about this treasure trove from our past. I know it sounds terribly corny, but you are not just selling product. You are completing dreams. Thank You"
J.P., Peoria, AZ
"I just received back the 60+ pieces that I had sent to you to have refurbished. I couldn't believe my eyes when I opened the box. It all looks like brand new and it is really 47 years old. The 6 butter knives with the mother of pearl handles are over 100 yrs. old and they look excellent. What a fantastic job. Thank you so very much. I have just a few odd pieces left and I will be sending them to you this week. I'm going to be telling everyone about the great job you do. Thanks again."
More Pages of Letters From Our Customers!