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Replacements, Ltd.
Letters - (page 187)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.


E.M., Sante Fe, NM
08/30/2003

"I just wanted to say that I love your company! Not only have I ordered "replacement" dishes from you, but I applaud your policy re pets. Our companion animals play such huge roles in our lives (my husband and I have two beloved cats in our family) and I think your public acknowledgment of that is fantastic. Thank you for being a different kind of company!"


E.B., Harrisburg, NC
08/30/2003

"Today my husband and I celebrate 37 years of marriage. Despite many changes in our lives, we still "love" our chosen patterns of china, crystal, and pottery. All, unlike our marriage, are discontinued patterns. We are especially grateful for your company where we have added numerous pieces over the last 8 years. We have not needed to order much lately, but are glad to know that we can still get pieces. During the first few years after our move to North Carolina, our daughter would pick up our orders on her way to Harrisburg (Charlotte area) from Elon College where she received her degree in '98. We have visited your showroom several times and enjoy the visit down memory lane. You provide a valuable service as well as run a fine business."


C.B., McLean, VA
08/27/2003

"Just a note of thanks. I loved the newsletter. I was reading the background of Replacements and when you started. I called when you had the patterns on 3x5" cards. I faxed a black and white copy, with a written description of the colors (prior to e-mail!) of my pattern. I had to speak to the representative over the phone with the description. Just like dealing with one of the family! I've been dealing with Replacements since 1989. My pattern is Minton's "Princess" with Blue flowers. I would love to visit Greensboro on the way to visit my family in Myrtle Beach, South Carolina. This pattern is so special to me; I inheirited it from my beloved maternal grandmother (I was her only grand-daughter). I have not put the place setting out yet formally, but I plan to soon. I would love to see a yard sale. What a cool story! Keep up the great work. It must be an awesome place to see, and to work for. I have referred 2 friends already. Thanks again, Replacements. Have a super day!"


P.J., Little Rock, AR
08/22/2003

"I have ordered three times from your company, and each time the items have come promptly and very well packaged. Each order has been a great shopping experience. Thanks for excellent customer service!"


G.G., Asheboro, NC
08/21/2003

"I just wanted to send a note to let you know that my first experience with Replacements was excellent. I called on Wednesday, August 13 and placed my order with a customer service representative. She was very pleasant and helpful. I received my order on Friday, August 15, which was much quicker than I expected. My original wedding pattern (from 12 years ago) is now again complete. The service you provided was top quality, and I will definitely call Replacements if I have a need in the future. Thank you again for your help and excellent customer service!"


D.T., Short Hills, NJ
08/16/2003

"Hi...I just wanted to let your company know how pleased I am with the communication you have with your customers. How wonderful it is to know when orders are shipped and especially when an item has been received returned. You should give lessons to other businesses! Thank you for such wonderful customer service!!"


R.G., Hazlet, NJ
08/15/2003

"I received my replacement pieces of silverware yesterday and couldn't be more pleased. I will now be able to us my mother's silver when guests come. The pieces were all (and more) than I expected. I will pass on the good word about your company to friends that may be interested in replacements. Thanks for your good service."


L.B., Aurora, CO
08/15/2003

"I recently found your website and it is the best. I have been searching for the pattern name for my Royal Bayreuth china that I inherited from my Grandparents. It took me a while to look. But, I found it. Most sites only have names and no pictures. I have told several people about your site. They too are excited to be able to find their patterns. When I am ready to purchase more pieces, I will certainly come to you first. Again, thank you."


M.W., Bristol, UK
08/10/2003

"Hi, I just wanted to thank you, for the great service that you provide. I have just returned from Florida-having had my order delivered to my holiday address, my order had arrived a couple of days before me, which was a surprise. I am very pleased with the pieces and would add that they were extremely well packaged. I have no hesitation, in recommending your company to anyone in the future who was looking for a replacement piece of china or pieces to complete a service. I would appreciate it, if you could keep my details on your list, as there are several other items that I am searching for in the same pattern, tea plates, salad plates, demi cups/saucers, jugs, bowls and serving dishes. Once again thank you for a great service that was friendly, fast and efficient."


M.M., Hendersonville, TN
08/01/2003

"I just wanted to let you know I was real surprised to get my beautiful goblet today. I just wanted to tell you I received it today and it is in good condition. I will be using you some other time if I need anything. I like the way you do your business."


L.G., Palm Desert, CA
07/31/2003

"Thank you very much. My beautiful new plates arrived in tact yesterday. You are wonderful."


L.K., London, ON, Canada
07/30/2003

"I just want to tell you that I received my order from you today! And I am very pleased to receive the Repose pattern teaspoons and the sugar spoon! I have been looking for so long to replace them!! You made my week!"


P.P., Waxhaw, NC
07/29/2003

"My beautiful dishes arrived yesterday and I am thrilled to have my grandmother's collection almost complete! Thank you sooo much! Let me know if you get any dinner plates! Again, thank you for such a reliable service...and the packaging was superb too!!"


E.G., Sombra, Ontario, Canada
06/30/2003

"All I can say is WOW!!! I was a little worried being in Canada and wondering if my glasses and serving platter would arrive safely. Did they ever!! The way my order was packaged was unbelievable! There was no way that anything could get broken. I am so impressed that I will definitely buy from you again and again. Thank you so very much!!"


J.F., Aventura, FL
06/26/2003

"I just want to thank you for a really terrific service. I received my china only a few days after sending you an online order. Having just recently shipped the remaining contents of my home in England over to Florida after being in storage for 7 years, I was so disappointed to find breakages amongst my Noritake Savannah dinner service. This set was given to me as wedding gifts some 27 years ago and has stayed in good condition over the years. Thank you so much for your excellent service. Your website is definitely in my 'favourites' list and I have already received your email update on availability in my pattern."


R.C., Ithaca, NY
06/25/2003

"Greetings, and thank you for the latest newsletter: It reminded me that I meant to write to thank you for the museum feature in the previous newsletter. I really enjoyed it, and I'm looking forward to the next installment of the museum. After a couple of years of subscribing, you've turned me into a real fan. It sounds like you run a great business really well. I never thought I'd consider driving all the way down to North Carolina to visit, but you just may persuade me! Thanks again for your terrific service."


D.T., Port Lavaca, TX
06/25/2003

"Everything came in just great. I just love the teacups and saucers. And thank you for wrapping them so carefully such that not a one was broken. The box was a bit dented, so I was worried. But they are beautiful. Thank you so much."


B.M., Aberdeen, SD
06/25/2003

"Thank you! I can't tell you how much I appreciate the efficient and wonderful customer service from your company! This is great!"


B.G., Orange City, IA
06/24/2003

"I received my item, and just want to thank you for your very courteous and prompt service. You were above and beyond helpful. Thanks again."


S.S., Amityville, NY
06/23/2003

"Thank you for the order that I just placed. The items were wrapped very well and arrived in fine condition. I was very pleased with the quality of these replacement items since they are at least 80 years old. You have no idea how happy I was to finally locate these replacements. I'm glad that a company such as yours exists and that the internet makes it easy to do this kind of a search."


M.G., Farmborough Heights, Australia
06/23/2003

"Hi, just to confirm that the parcel of flatware has arrived safely in Australia, and I am very pleased with it, all items are exactly as I had hoped, and I now have a complete set of cutlery, after only 28 years."


S.G., San Antonia, TX
06/20/2003

"Thanks Bob. I have been so blessed to have the opportunity to order from Replacements.com. Whether I order online or over the phone, the people have been very helpful, informative and courteous. The orders arrive promptly and in excellent condition. I have several patterns I am wanting to complete and Replacements.com makes it affordable and convenient to do so. I am interested in receiving information on a close friend of mine's china and sterling silver serving pieces. Her china pattern is Poppy by Haviland-Limoges. Her silver pattern is Candlelight by Towle. Can you send me information on what is available and the prices on these patterns? Thanks again."


M.S., Hightstown, NJ
06/18/2003

"I just had to write and tell you how pleased my friend was with the MEITO Norleans china she received yesterday. I had found her pattern (Adele) on your website and together we ordered the missing pieces. She called me last night and said she had received it - in less than a week - she was so pleased! She also marveled on how well it was packed. So, on behalf of my friend THANK YOU!"


E.S., Lenexa, KS
06/18/2003

"I just wanted to thank you. My father gave me a china set that he had bought for my grandmother while he was stationed in Japan after WWII. This set was passed on to me and meant a lot to me personally. I accidentally broke a serving plate about seven years ago and have been upset about it since then. I can't tell you how happy I am that I found your company and can now replace the piece. I'm still amazed that I found a piece of china from Japan that is over 50 years old! Thank you for your company."


E.S., Wilmington, NC
06/13/2003

"I have been working on redecorating my diningroom with a wall of old china plus I have 3 family patterns listed with Replacements. This week, (one of the associates) of your Customer Service office called me to let me know that something I had already ordered was gone and helped me finish my order. Your telephone customer service people are not only professional but a delight to deal with each time. Your web site is incredible and I love where you can enlarge the picture of the patterns to get a better view. Each time I ride up I-40 from Wilmington to the western part of the state, I pass Replacements and think,."you know ..you really ought to stop. Last week at an early a.m. breakfast on a Saturday, some old girlfriends and I were talking about Replacements and decided we would all like to make our next "day trip" to your facility. Again, thank you"


S.P., Moore, OK
05/31/2003

"I am totally satisfied with Replacements.com--and intend to order again soon; I have broken ANOTHER dish from my new dinnerware....and am in need of more replacements already! This time, I will order extra dishes, so that when I DO break another one, I will already have a replacement! Also- I have found replacements.com carries pieces of my dinnerware that are not available in stores. Thank you for bringing this site to the public! It's been a BIG HELP!!!"


J.B., Highland Lks, NJ
05/31/2003

"Great site to find almost anything that you need to replace!"


S.B., San Francisco,CA
05/28/2003

"This was so easy. I thought for certain I would never find this pattern. It has very sentimental meaning for me."


J.B., Richmond, VA
05/28/2003

"Great web site! Very easy to navigate and good response time."


D.S., Danvers, MA
05/28/2003

"I have used your site many times and think it is terrific."


J.A., Jonesville, MI
05/15/2003

"Just a note to say that I received the vegetable bowl of Arcadian/Prestige china that I ordered from you today. I am very pleased with the fast and courteous service you provided. This is my third order with you and you have one very satisfied customer. Thanks"


L.T., Ontario, Canada
05/14/2003

"I wanted to send a quick note to let you know how pleased I have been with my recent dealings with your company. Last week, I accidentally dropped a serving piece from my everyday china set. This was a piece I use almost daily, and was terribly disappointed to lose it. I called the store where I had purchased the china back in 1990, to learn that the pattern had been discontinued in 1994 and was no longer carried in inventory. On a whim, I logged on to my Internet with the key words "Mikasa China". Within minutes, I located your website, found my pattern and the exact piece that I had broken, discovered with satisfaction your very reasonable prices, and placed an order. It was that easy! I appreciate your company's attention to detail and follow up. Within minutes of ordering my piece, I received an e-confirmation of my order. The next day, I received another e-confirmation that my payment had been successfully processed, and yet another e-confirmation the day later that my piece was on route. I received my vegetable platter yesterday (within 1 week of placing my order). It had been expertly packaged and arrived safe and sound. It has truly been a pleasure dealing with Replacements Ltd. and I will be sure to use you again and recommend you to others."


J.B. & B.B., Calpine, CA
05/14/2003

"We just received our shipment via UPS and are thrilled with the care and packaging and excellent service. The competence and courtesy of your rep is most appreciated. Thanks again."


D.T., Jacksonville, FL
05/14/2003

"I just wanted you to know that my order arrived today in perfect condition. The pieces are EXACTLY what I needed. Thanks"


L.W., Homosassa, FL
05/07/2003

"Your service and attention to detail is absolutely unsurpassed. Thank you Replacements for being there."


E.S., Houston, TX
05/06/2003

"Recently my daughter became engaged and wanted my china from 30 years prior. I had never completed it. I searched the web and much to my amazement found what was needed at Replacements.com. I am thrilled and my bride to be daughter is very happy to have the set completed. The order arrived today and I can't tell you how wonderful it has been to be your customer. The order is perfect, the pieces beautiful and it arrived on the day expected. Thank you for this great service!!"


R.M. Dumont, NJ
05/01/2003

"The forks arrived yesterday. Thank you so much for your prompt and efficient service. You should be running the Federal government."


K.M., Cannon Falls, MN
04/25/2003

"Yesterday I received my order from you and would like to take this opportunity to thank you for the excellent service. My son used to work for UPS so I know how things are handled by them. You must know, too, because my china was SO well packed that not even the roughest handling would have damaged it. It arrived in excellent condition, and I'm tickled pink to finally have the missing pieces to my set. Thanks again."


P.H., Austin, Texas
04/17/2003

"A mishap caused us to lose one of cherished pieces of crystal. We inquired high and low to find a replacement with no avail until we discovered your web site. We wish to thank you and your firm for being so prompt in finding a replacement for our crystal set. Many of our friends have been told of your service and the satisfaction we received."


M.D., Stoneham, MA
04/16/2003

"Evening! I have been meaning to send you an email for awhile. While most people sit down and write to complain, I try to make it a point to write when someone does a good job. Ordering with your company was very easy, and your website is also easy to navigate. The email confirmation, and shipment notice are all parts of excellent communication. Add in the detail of your packaging, and you did a very impressive job. Thank you again. My wife is very happy to have a full set of plates again."

More Pages of Letters From Our Customers!

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