Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.S., Olney, MD
"HI, Recently, I placed a large order for crystal, china, and silver for my daughter and son-in-law. All pieces arrived well-packed, undamaged and rather quickly! I have purchased many things from Replacements over the years and CONSISTENTLY the experience is very, very pleasant. My compliments to your organization and all that are a part of it. Your website is extremely easy to navigate, ordering via telephone is quite easy and the people I have dealt with are always friendly and patient. Everything comes well-packed to prevent damage and I always know when it has been sent. From start to finish, Replacements does an outstanding job in every aspect. Included in this is the fact that you have a "featured pet and owner" section of the newsletter! How wonderful is that? Anyway, great holidays to you all! P.S. I originally was going to place this order on Thanksgiving and was REALLY PLEASED that you were closed!!!! REALLY! Made me think a minute or two and realized what a great thing that was in this day and age. Nice going!"
L.L., New York, NY
"Thank YOU! The box arrive safe and sound - so I am happy as can be first that you found the mugs with the style handle I wanted and that they are now here!"
E.F., Las Vegas, NV
"Thank you so much for your prompt service! I received my order yesterday. One of the boxes looked "worn" from shipping and I was concerned on the condition of the contents. But I worried for nothing. Everything was so well wrapped and cushioned that there was no breakage. I was thrilled. Kudos to your shipping department! Thank you again for your wonderful service!"
N.J.L., Livonia, MI
"Thank you for your prompt attention to my order. It arrived today (12/07/05) in perfect condition. Your packaging is excellent, but then I was sure you would know just how to ship china safely. I am so glad there is a company like you out there, and you can be sure that I will do business with you again and will recommend you to my friends and family for their replacement needs. (Also, you have saved my good relationship with my daughter-in-law who just moved into her new house. She finally has shelf space to store her good china but in helping her move in I managed to bang the first piece of china I picked up - a dinner plate, and I put a big chip in it. You have rescued me!!) Please know how pleased I am that you had a replacement piece in her pattern."
M.F., Petaluma, CA
"I just wanted to let you know how pleased I am with the manner in which you handled my recent order. Everything arrived in perfect shape, in good time. I'm adding to my mother's china to expand from 8 place settings to 12. Thank you!"
D.M., Yonkers, NY
"As always, excellent service...thank you very much...have a great holiday you've helped us to "set the table" for ours !"
R.P. Soldotna, AK
"YOU ARE WONDERFUL!!!!!!!! Your web site is by far the best I have ever been introduced to....Please keep up the good work..."
E.S., Kitchener, Ontario, Canada
"I received my order today ,everything was perfect. You have made my day. I never thought that I would be able to complete my dinnerset, that I had purchased some 40 years ago in Germany. Many thanks, from a very excited customer. I will make sure all my friends will know about your company and the service you provide."
J.M., Silver Spring, MD
"Thanks for filling and shipping my order. It arrived swiftly and in perfect condition. I WAS SO THRILLED to receive the china. This pattern was selected when I was first married. It was discontinued shortly afterward. As my family grew I wanted to complete my set. I looked for years to purchase some. Thank you for assisting me in fulfilling a wish of mine. Now I will have the beautiful dishes to use for family and friends. Also Thanks for filling my silver order. One fork was missing and I wanted to purchase some teaspoons. Lastly, I am grateful for the Christmas pieces I wanted for my holiday meals. Your warehouse must be outstanding. Some day I must visit. I noticed that I will need two more pieces of the Wedgwood as two pieces are cracked. Also I want to help a friend replace some of her broken pieces. Her pattern is Lenox Wheat. But I am not sure what pieces she needs. So I will write later. Gratefully,"
G.W., Calimesa, CA
"Received our order today, arrived in excellent condition. Congrats to your shipping crew for a well packed order."
D.H., Port Washington, NY
"All the items were received in excellent order. The packaging was excellent. You can be proud of your work. I will be recommending your company to others. Thanks again."
K.T., Midland, MI
"Thank you for your prompt reply. I received my order today and I love it and your service!"
A.W., Phoenix, AZ
"Just a note to tell you guys how much I appreciate your company and I think your e-letters are fantastic. I'm a dish fanatic and I always read them. What finally prompted me to write this is your new CLEAR mailing price table!!!! YEA!!! I've almost ordered stuff in the past but when I came to figuring that part out on your old table I scratched my head and procrastinated because I never could quite figure it out! Kudos for fixing that! Also, God love you guys for your pet policy! LOVE that part of your newsletter!"
V.B., Augusta, GA
"I received my items today. I was so thrilled to be able to replace them. They were packaged so expertly and in perfect condition. Thanks so much for all your great help."
S.C., Gibson City, IL
"I received my order in great condition and the service was excellent. Sorry that I did not reply my comments before now, but have already told several people about your business. You will probably be receiving some request's for items they have not been able to find."
L.M., Waterloo, Ontario, Canada
"Thank you so much! I am a very satisfied person right now as I have just received a replacement sugar bowl to my set of china. I have looked for this for a long time without any luck until a friend told me about Replacements.com. Originally I purchased 12 place settings and additional serving pieces of my china from a salesman selling in the home to young women just starting out in their careers. That was back in 1969. The company was based in Windsor, Canada, and they promised that they would maintain a stockpile of my china, and that replacements would cost 50% of the original cost. The company no longer exists! The only piece of china I have broken (chipped actually) in the intervening years is the sugar bowl, and now I have it replaced. I am so happy to know that any future replacements to this set and others that I have is now possible. Your service is excellent and the process of ordering is so easy. I have been telling all my friends about your fantastic website."
J.B., Kinnelon, NJ
"Wow - great - my Mom received the dishes and a perfect match. Thank you for your great service."
D. M., Hernando, FL
"I have received my order (wow--that was fast!) and everything is in excellent condition. I've enjoyed shopping with you...and I am so pleased with your promptness and quality of service! You can be sure I'll recommend you to my friends and family! Thanks for your help...."
A.G., Bakersfield, CA
"Thank you- that covers four generations of family patterns! I'll forward them to my children and see if there's anything they'd like to fill in. So glad you're there to help....I'm "doing" Thanksgiving this year and we've had a scary heart surgery in our midst, so the grown children want an "old Thanksgiving like we used to have". As a mother & grandmother, I think it's important we make memories for our children....and you've helped immensely as I'm meticulous about place settings, decorations, house atmosphere, etc. I'm a teacher, so I have "two houses" to care for!"
P.M., United Kingdom
"I was cautious about ordering a large quantity of china from the US to be delivered to the UK, but as it turns out I had no cause for concern. Your service was fast, well organised and arrived in under a week from my ordering. Thank you for a great service, I have already recommended you to two other people I know in the UK looking to complete china sets."
N.S., East Windsor, NJ
"Hi, I just wanted to say how happy I was with your company, I had ordered dishes to add on to my set and they came promptly and wrapped great, I would recommend you to everybody."
"I just wanted to say thank you for sharing: place setting guide. I did not learn it in school and my mother in-law sets everything just so and reminds me every time how she learned it in school. So thank you next time I have her over I can set the table proper."
L.R., Auckland, New Zealand
"This is the first time I have ordered china from Replacements Ltd, and I have been most impressed with the service you provide. I ordered the china from New Zealand and it was delivered to my husband who was in Atlanta on business. We were most impressed with the packaging and it arrived home all intact."
G. C., Petersburg, VA
"I received the order yesterday. What a wonderful surprise. I have to tell you that I am again, most impressed at the wrapping of the china..not a piece was broken. the bubble wrap that was wrapped around the pieces was so well done that I doubt that anything would have broke..unless it was dropped or ran over..and even then I doubt it would have been broken. I am so pleased with your service that I will again use your company for my china needs. I have recommended your site to my friends for their china needs and replacements. Thank you for great service."
C.H., Phoenix, AZ
"This letter does not fall under the category that was listed in the contact us list but I just had to write and tell you that I love everything about my newsletter and your company. I learned about the company years ago and have referred numerous people to it since that time. I really look forward to receiving and reading the newsletters. You provide such a valuable service but even more than that you educate people about china, crystal and collectibles. I have enjoyed the museum pieces section and find that I must read each section, some longer than others. I especially like the owner and pet section of the newsletter. I am not able to own a pet but I love them and look forward to your stories. I like your commitment to rescue ownership. To rescue a pet from your local humane society is a wonderful and marvelous thing. To include them in your daily work life is extraordinary. You have my humble thanks and deepest gratitude for your contribution to our world."
D.F., Glen Carbon, IL
"This is the first time I have used your service, and I am very pleased with my order. I have been looking for a long time to get some replacement pieces for my discontinued pattern. When I did a search for the maker and pattern name, your company was at the top of the list. Not only did your web site take me directly to the exact pattern I wanted, your web site was the only site that did this. Well done. I am telling my friends and family of your service. What a great benefit to be able to take your dog to work. My Yorkie would love it."
N.S., Katy, TX
"I received my first order today from Replacements. I just wanted to take a second to recognize the quality service I have received from your company. I found you on the internet but you were also recommended to me by my local Mikasa dealer. Each person I spoke with at Replacements was knowledgable, friendly and helpful. And very professional. I just thought that quality service should be recognized. Thank you!!"
L.J., Blaine, MN
"Hello; I just wanted to say, my salad plate arrived and I was very happy. I thank you for the careful packing you gave it. My daughter can now enjoy this beautiful and complete set of china my mother gave to me."
D.O., Fort Worth, TX
"I recieved my bowl yesterday and have only one thing to say....WOW!!! Beautiful piece!! Thank you so much. It was nicer than I had hoped. Even Celebrity had nothing but good things to say about you and recommended your service for replacing damaged china. Thank you again and looking forward to a long and lasting relationship with your company."
D.L., Thorofare, NJ
"Cudos to Replacements, Ltd.!!!!!! My order was perfect, arrived very quickly ... I couldn't be happier. Many thanks..."
P.Q., St. Maries, ID
"I just wanted to let you know I received my order the Homer Laughlin Decades of Dinnerware book today and it is fabulous. I wanted to sit in the parking lot of the Post Office and read it, but decided I would be more comfortable at home. I ordered it on July 3rd at night and I received it on the 7th, I couldn't believe the fast service. Thanks Again"
D.S., Pepper Pike, OH
".....this is the first time I have used your services. I AM SO PLEASED!!!! THANK YOU. the order came promptly....and I am happy with the merchandise."
T.G., Swansea, IL
"My order for my Noritake China bread and butter plates and fruit/dessert dishes arrived today in perfect shape! Thank you so much. I couldn't be more thrilled. I never thought I'd find pieces to match the set I have. Now I finally have 12 complete place settings and have you to thank for that."
F.L., Youngsville, PA
"I received my order today and I am so thrilled! My set is now complete again and I can't wait to entertain to use it. This is a special set of china that belonged to my husband's deceased Aunt and we will have fond memories whenever we use it."
G.B., Richlands, NC
"Never in my wildest dreams did I think that spoon would look like it did when i was a child. EXQUISITE! Please thank the electroplate person for me."
F.T. Bastrop, LA
"I want to compliment your company on great service. I have used several other china, silver, and crystal replacement companies. Yours is TOPS in my book. Not only is the service good and the value there; but also I do love the pet policy in place at REPLACEMENTS. It is a rare thing for a company to think of its workers as family in this day and age. Thanks to the owner/president of your company for being sensitive to his customers as well as his employees. Bravo. PS: The reason I am so hot to acquire more of WW 113, is that it was my maternal grandmother's breakfast set when she was a young legal secretary in the twenties. She was born in 1894 and was a wonderful grandmother. She told me she lived with several other young ladies in a ladies only boarding house in the third floor attic level suite which they called 7th heaven. They cooked and served their simple meals on her beautiful set which she scrimped to buy. So you see, I have a very special place in my heart for WW113."
D.A., Hampton, VA
"Good Morning. I received my Ivy (Lucy) Dinner ware yesterday. I was surprised that it was packed very well, and not a broken piece. Thank you, thank you. Lucille Ball used this china in her Desi and Lucy comedy shows. Thought I'd never find it. You all have made me a very happy camper. I will recommend the dinnerware to everybody that loves Lucy like I do. Again, thank you."
S.F., Clinton, MA
"I received everything today and I love them all!!! Thank you very much"
L.F., Brunswick, OH
"0;I had purchased a 92 piece set of China Ware, way back in 1960, while in the Army, and passing through a PX in Japan. There were several styles available, and I picked the Bordeaux Pattern of Noritake China. I was so thrilled to find that all was in order, when I finally got home about one year later. Through the years, we used it only for special occasions, and on holidays and such, and as a result, nothing in the set had been damaged until just the last several years. One soup bowl some how disappeared, probably broken and then a short time later, another found the same fate. a few years back, through mishandling, the oval veggie bowl, got it's edge broken, and I had all but given up hope for having a complete set again. I had contacted your company and found the soup bowls I guess two years ago, but you didn't have the veggie dish in stock at that time. I was most pleased with the soup bowls, and just today, received the oval veg dish from your company. Again,I was very happy and pleased, that the said dish, was in the same remarkable condition, that the rest of my set is in. I wish to thank you very much, for the service you provided in this matter. I'm hoping however, that I won't need to use your services again! hahaha. Kidding aside, if the need arises, I shall certainly, contact your company, and again, hope that you'll be able to help. Thank you again now and in advance, for any services, I may need in the future.quot;
B.C., New Milford, CT
"Just wanted to let you know my china order arrived today. It was perfectly packaged and arrived in mint condition. Thank you!"
More Pages of Letters From Our Customers!