Replacements, Ltd.

(page 189)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

E.D., Plymouth, MA

"Thank you. I already had some of these dishes, but not the full set (as you can tell by what I have ordered). I'm having a "Thanksgiving Dinner" on Saturday and a friend asked me to use my black and white dishes. Oh, oh....I only had 7 place settings of the dinner dishes and two dessert dishes with 10 people coming. You saved the day. Again, thank you so much."

D.W., St. Petersburg, FL

"Good Site"

B.S., Wilmington, NC

"Got it yesterday – in good condition. Now in the kitchen cupboard."

M.F., Bishops Bridge, Australia

"Excellent Site. I Am Always Checking for Missing Pieces."

L.W., Jesup, GA

"This Site Takes Most of the "Luck" Out of Finding Missing Pieces and New Patterns to Fall in Love With."

M.O., Lewisburg, WA

"This is the best web site I have ever experienced"

K.R., Madison, AL

"Great site – I hope you have this, I love it!"

B.M, Pittsburgh, PA

"What a nice site – Thank You."

M.H., Bristol, VA

"I received my Le Rooster dishes yesterday and was so pleased! The care you took to pack them was evident in their safe arrival. Thank you again for such a positive shopping experience. I will not hesitate to use your service again and will highly recommend you to my friends."

T.F., Kure Beach, NC

"Wonderful website you have."

J.W., Alberta, Canada

"Great Selection, User Friendly Website."

J.P., Bellevue, NE

"Great website."

A.S., Saint Louis, MO

"Thank you for the confirmation--and we want to express our appreciation for the service you offer at Replacements. We have made several purchases from you that have enabled us to complete china sets so that our grandchildren can have sets that have been in the family. In the case of Wedgwood's "Prairie Flower" our grandchild will receive the china of her Great-Great- Grandmother. We are thrilled to be able to make this happen, with your help! Many thanks!"

N.R., Palatine, IL

"Thank you. I am impressed with your efficiency and appreciate it greatly. I will certainly consider buying other items from Replacements, Ltd. based on your good customer service."

N.D., Noblesville, IN

"Thank you so much for your excellent service! I have spent several years looking for this exact china because I have place-settings for 8 purchased by my great-grandmother in 1933. Finding your business has allowed me to finish out service for 12 to give to my daughter for a wedding gift this summer. I am delighted with the quality of the china!"

K.D., New York, NY

"I received it and am delighted to have a complete set of this pattern. I still need to replace a dinner plate at some point. One of mine has a small chip. Thank you for your great service."

R.B., Fort Myers, FL

"My order arrived today and everything is perfect! Thank you very much for your excellent service."

P.L., Altoona, IA

"I was thrilled when I found the website."

L.C., Omaha, NE

"Enjoy your website!"

J.D., British Columbia, Canada

"Order arrived safely today. Thank you for the fast service. I must comment on the packaging - it was absolutely wonderful. It's a treat dealing with a business like yours that pays such attention to detail. Thanks again. Hope to be back again."

G.L., British Columbia, Canada

"Absolutely Fabulous Website Everything is Wonderfully Put Out!!"

P.T., Swainsboro, GA

"Great website."

M.G., Saint Clair Shores, MI

"Very thorough web site. Looking forward to your help."

L.D., Methven Mid-Canterbury, New Zealand

"I am just sending this message to thank you and your team for such efficiency in processing my order. Your system is absolutely brilliant. I have passed the word around."

K.H., Dipping Springs, TX

"Really enjoyed your site."

K.B., Yukon, OK

"I just wanted to thank you so very much for your wonderful customer service. I ordered a Lenox ornament to replace one that I broke this past Christmas. The ornament meant a lot to my family. I searched and searched to find a replacement. Lenox told me to try your company and I am so glad they did. You had the ornament and sent it out immediately. Unfortunately, when I received the ornament it had a small chip in it. I thought it was better than the one I broke to bits, but called anyway to see if there was anything you could do. The serviceman I spoke to this past Saturday was very helpful, and much to my surprise is sending me out another one and apologized for my inconvenience. You know, customer service is almost a thing of the past - but not with your company. I will recommend your company to anyone and everyone. Thank you, thank you, thank you!"

D.D., Elizabeth City, NC

"Just a note to let you know that I received the cereal bowls I ordered. I was thrilled to find replacements since I had purchased these dishes when I was living in Florida in the 80's and figured that I would never be able to find them again. Not only was I thrilled with finding them but wanted to let you know that your service was top of the line - easy ordering, quick shipping with great packaging and best of all, a company in my own home state! Thanks again! I will definitely recommend you to any of my family and friends that are looking to try and replace pieces to their dishes."

R.L., Blacksburg, VA

"I enjoy visiting your website--It is so easy to navigate!!"

R.W., Springfield, MO

"I received the order of china from your Co. I deeply appreciate your expeditious service. It was received in pristine condition. I plan to place another order soon. Again, Thanks."

N.T., Austin, TX

"Thank you so much for your very efficient and speedy service. My order arrived only a very few days after placing it with you. The plates arrived perfectly and the Dept. 56 Item arrived safely as well. I appreciate your great service and look forward to doing business with you in the future, as needed. Thanks again!"

L.V., Dana Point, CA

"I'm so excited I found your web site! Hope you can help me out....Thank you!!"

H.W., Burkburnett, TX

"Nice web site for searches."

C.H., Carrollton, TX

"I am so happy that I found this website on line even though I was apprehensive due to not knowing the company. I have never experienced such wonderful customer service! It is great to have called in & not had to go through a lot of verbiage. They knew who I was & what pattern I was calling on. For a type A personality like me, it was a wonderful experience to know how quickly they could expedite the call, unlike the majority of companies today. The dishes were packed so ingeniously that there was no possible way of breakage. I will recommend this website to all my friends. Many, many Thanks!"

S.W., Conroe, TX

"The glasses arrived today in beautiful condition. Thank you so much for the excellent packaging. I'm looking forward to the day when I receive another email telling me that you have more of this pattern, Lenox Crystal British Colonial Amber. Thank you again."

P. W., Valencia, Spain

"Just to let you know that the shipment arrived perfectly and I'm very pleased with your quick and efficient service. Everything arrived in perfect condition. Thank you all very much for your service, so until the next time, best regards."

J.S., Virginia Beach, VA

"Just wanted to let you know that I had my doubts with regard to my order arriving undamaged due to the way the delivery people handle boxes. I must commend you on the way the order was packed and I would not hesitate to order again."

C.S., Annapolis, MD

"Great site."

C.G., Airdrie, Scotland

"Just a quick note to say thank you very much for the Wedgewood "Clio" teapot lid. It arrived in perfect condition and was a wonderful surprise for my mam's 70th birthday. From the initial telephone conversation to emails regarding shipping progress, I have only praise for your company. I hope we have no more breakages, but as a great deal of my mam's china and glass is not in production in the UK, I know where to call if need be in the future. Best wishes, kindest regards and again many thanks."

B.M., Brodheadsville, PA

"I wanted to tell you how very pleased I am with my purchase! The items arrived today, and they are exactly as ordered. The set I purchased the items for was my Mom's. The set had been in my attic since about 1982 when she passed away. My wife brought the set down from the attic, and put it in her China Cabinet, and with the replaced items from your website, it is a "set" again! The shipping was very fast! I will recommend your site to anyone of my friends who may be interested in your products! Good job!"

S.W., Milan, TN

"I just inherited these dishes and was excited to find them on your site."

More Pages of Letters From Our Customers!

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