Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.B., Richardson, TV
"I love this site and will be using wedding gift money to buy my china."
L.R., Kalamunda, Australia
"Your staff have been incredibly helpful. I'm thrilled with your service."
J.S., Ada, MI
"Love my most recent shipment! Top quality, prompt shipment, excellent care in packing."
R.A., Desoto, TX
"Love your shop and service. I really love the service you provide when I received my silver tea/coffee service all cleaned and polished it looked like it was purchased yesterday."
M.O., Austell, GA
"What's impressive about Replacements.com as a company and website are both the vast inventory you keep as well as the ease of accessing the pattern you're searching. The photos that accompany many of your lines really helps to confirm the patterns your searching."
L.L., Quebec, Canada
"It's a thrill to find an item to complete a set. My friend found her exact crystal glasses on your site and I found the perfect match for my dishes. Now we can have a dinner party with our beautiful dishes knowing that if something happens we can find the replacement. This takes a lot of stress out of having the family for dinner and puts the fun back in having a beautiful table to receive family and friends."
B.P., Orlando, FL
"Your staff is always knowledge, professional and very helpful."
E.T., Milledgeville, GA
"I am extremely pleased with the china pieces, the packing, the quick arrival of my order, and your service in general! Thank you very much. I will look forward to ordering from your company in the future."
C.P., Archbold, OH
"Your store is awesome! I found the items I needed to complete my pattern sets. Also the tour was very interesting...and thank you from my puppy for letting him come inside too!"
R.T., Roxboro, NC
"You guys are great! High quality, great packaging, great shipping, and friendly staff! I have found the only place I need when I pick up china tea cups or tea plates and help them find their mates again!"
A.R., Purcellville, VA
C.S., Little Rock, AR
"You guys are awesome!!"
A.R., Purcellville, VA
S.C., Allyn, WA
"I have ordered with you before and have been very pleased."
P.M., Nova Scotia, Canada
"I have been extremely pleased with the service given to me by Replacements Ltd. I ordered some pieces of china; these arrived very promptly and exactly as described. The packaging was excellent."
J.M., Montclair, NJ
"Really love this service! Keep up the good work."
P.M., Macungie, PA
"I have visited the NC store; it is a great place to visit. If you can't find it at Replacements, Ltd., it doesn't exist!"
D.L., Milford, CT
"From the few seconds it takes for a call to be answered, the speed with which each item is correctly identified and recorded, the efficiency in providing a total and an order number, and the choice of delivery options, in this world of complex business encounters, dealing with Replacements is nothing short of awesome."
A.A., Greensboro, NC
"I enjoy visits to your retail store. You have the most beautiful displays and variety of china and other objects. It's nice to visit and I always find something to buy. In the past I have brought my guests up to tour your facility. They invariably have enjoyed the outing."
A.A., Falls Church, VA
"Speedy delivery; items were well packed and arrived in perfect condition. Your representative was very professional and pleasant. Thanks for great customer service."
C.H., Albany, NY
"Very happy with your service. Also, by calling, your representative gave me an alternative to the pattern I was trying to complete. Though there is not any of these available at this time, at least there are 2 similar patterns to be looking for. I would not have known this had I not called on the phone."
M.C., Baltimore, MD
"The person who took my order was very helpful and nice. it made things easy, and I was able to buy just what I wanted. Because of the great experience, should another tragedy occur, I will always check with Replacements first."
L.G., Arlington, TX
"Love your service."
H.F., Altoona, PA
"There aren't very many beautiful places left. Replacements, Ltd. is a place where everything is beautiful, even the display cases."
J.S., Aldie, VA
"Glad I found your web site and replaced my lost pieces of silver."
G.H., Riviera Beach, FL
"We needed more dishes than we originally had. We ordered from this Co. before and were totally satisfied. We needed more replacements and ordered the second time. It was a wonderful experience. They are personable, friendly, and knowledgeable. We had our dishes within 5 days. Excellent service and an excellent experience!"
B.H., Belmont, CA
"Very satisfied with your service. I have ordered from you for years and have never received a broken piece."
K.F., Onsted, MI
"I love your company and have been very satisfied for several years."
C.F., Franklin Square, NY
"Love your help and commitment to finding "lost" items. Thank you."
M.L., Sulphur Springs, TX
"Used your store before - love it!"
P.B., Nashua, NH
"You're pretty great."
J.W., Lipan, TX
"Breakable purchases have always been superbly packaged to protect during shipping; silver pieces have been well-packaged to prevent tarnishing or scratching. Every item was treated like a priceless treasure. I know that I can count on these practices with "Replacements.com."
S.M., Ontario, Canada
"Fabulous company as this was the second time in the past few months that I have automatically gone to your company rather than somewhere else. I will keep your company in my favorites list. the shipping time frame was terrific both times and none if the items arrived broken. Very well packed the parcel could have been dropped out a window and I don't think anything would have been broken. The customer service team that you have are wonderful and were very helpful. The communication that I got just after placing the order as well as when the order was shipped along with the tracking was very useful. Thank you once again!"
G.L., British Columbia, Canada
"You are an amazing source of help and china."
P.P., Ontario, Canada
"The items (a five piece set of cutlery) arrived quickly and as advertised. A lovely product."
N.S., Mobile, AL
"Your staff are great. They are always gracious. I prefer to talk to someone although your web site is easy to use. For lovers of tableware, there is no place like Replacements."
N.P., Anaheim, CA
"You are the best. Excellent customer service. The representatives on the phone were very helpful and friendly. Service was quick. They even polished my gold flatware before shipping."
M.B., Holden, MA
"I was heartbroken when my crystal pattern was discontinued but happy to learn I could replace broken pieces through Replacements, Ltd. That means I'll have a complete set to pass on through my family. Thank you so much!"
L.R., Chicago, IL
K.C., Saint Paul, MN
"I started buying from Replacements.com when trying to figure out birthdays presents for my east coast-living niece. I knew she would inherit her grandmother's Gorham Buttercup sterling flatware, so I started buying her serving pieces in that pattern. She loves receiving them and likes the feeling of connection with her now deceased grandmother. I have also found that same sense of connection with my own mother when I purchase something to fill out the china sets that I have inherited from her. I look forward to your weekly specials emails. Sometimes I spot friends' china patterns & sometimes I find a "new" china pattern that speaks to me. Your website is so helpful in identifying the various names of serving pieces. Who knew there was an ice cream fork? Replacements.com isn't just a place to buy silver and china, it's a fun site for finding information and getting a look into the past."
More Pages of Letters From Our Customers!