Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.M.M., Minneapolis, MN
"This site is excellent and my go-to when I am looking to find missing or broken pieces to my silverware or dish collections."
A.S., Dallas, TX
"Love the website."
S.M., Floral Park, NY
"Love your site."
J.S., Lewes, DE
"Great pattern, so glad to see I can order more replacement pieces."
D.W., Saint Augustine, FL
"You have given me honest service previously. I trust you."
M.M., Coppell, TX
"Been very happy with all purchases."
R.T., Chesapeake, VA
"I have never had a bad experience with your company!!! I still absolutely love my china pattern and it was discontinued a long while ago. I finally hit a point in my life that I was financially able to finish acquiring 12 full place settings and I couldn't have begun to do this without your company. I am only 2 soup bowls short of completing this goal. I bought two vegetable bowls so I have 12 bowls for pasta, but I am waiting for the day that you are able to acquire 2 more "real" soup bowls so I can finish collecting my china. This past Christmas you had a fabulous sale on my crystal pattern and I was able to finish out the full set of crystal. I have also bought shower and wedding presents through your company. Always happy to do business with Replacements.com."
B.H., Houma, LA
"I have purchased from you before and have been very pleased."
J.C., Ontario, Canada
A.K., Clifton, NJ
"Such a valuable service! Thanks!"
D.L., Orlando, FL
"I received Mikasa Deauville as a gift from my Mother. She had it for many years, before giving it to me. There were a couple of broken pieces when I got it, and I still need to replace them. I also use Villeroy & Boch, Naif, as my every day china. Over the years, pieces were damaged and I found you to find me the pieces I needed. Our relationship has been wonderful. My husband actually purchased the last pieces for me. I love Replacements, Ltd.!"
C.D., Chehalis, WA
"I so appreciate you being there."
V.B., Mesa, AZ
"It's great to stay in touch and know that I can find pieces to add or replace in my various assortments of dinnerware. "
S.M., Columbus, OH
"Love your store!"
S.K., New York, NY
"I have ordered before, and been very satisfied."
J.S., Mantoloking, NJ
"Used you for years! Always satisfied!!"
S.M., Emerson, NE
"I am more than happy with the pieces I've ordered from you. I look forward, hopefully, to being able to order more of my dishes."
K.T., Modesto, CA
"My mom died almost 1 year ago (July 5) at age 89. My brother took most of my mom's china instead of splitting evenly among the 3 of us children. So, being able to acquire more place settings of her china, that she and my dad got for their wedding in 1947 (!), means a great deal to me. I will now have enough, hopefully 6 place settings, to use for my family of 6. Thank you for helping me have a little remembrance of my parents."
A.P., Temple, TX
"Am always happy with your service."
L.N., Bloomington, IN
"I love your site for a number of reasons: 1. It's very user friendly and you can find what you want with no problems. 2. You offer a vast selection of patterns and manufacturers from ancient/antique to modern/current. 3. It's just fun to explore and look for grandma's china patterns. My grandmas loved dishes and had lots of pretty serving pieces that I love myself and want to have important family celebrations."
L.G., La Mesa, CA
"Customer service very helpful A++++++ Questions and tech issues handled quick and efficiently. Customer support reps were extremely courteous which mean so much. I have purchased several pattern pieces and have never been disappointed. I especially appreciate the super packing to assure "SAFE" arrival of purchase."
G.H., Sacramento, CA
"I love this site."
S.H., Denver, CO
"Thanks for finding these wonderful pieces!"
J.W., Charlotte, NC
"I love the store. Such friendly people. I love the over-stock room."
G.H., Albuquerque, NM
"Thanks for having this site to find those special items. Without your company being there it would be hard to find that much needed piece to finish out my flatware set or to add pieces that I didn't know were made for my set of silver plated flatware. Thanks for being there for others such as myself."
M.B., Queens, NY
"Thank God you have my missing items for my china. Your procedure to acquire the missing items was made safe and easy. I provided my china description and you provided the pictures of the items with prices. You are providing a valuable service to your customers. Please continue your great service!"
D.H., Weston, CT
"Great service, love the offer of the option to register the pieces we are looking for."
M.F., Alberta, Canada
"Great service on first order."
G.S., Lincoln, NE
"I was so excited when I found out that a dinner plate was available to complete my set that I called the number on my email right away. The female customer representative was very, very pleasant and helpful. When I got the dish I realized that I wanted an extra one and an extra cup and saucer and they too were both available. I ordered those online and had the same positive experience. Both times the order was filled promptly and packaged perfectly. Thank you for this service."
D.K., Manitoba, Canada
"Very pleased with your services in the past."
B.S., Jacksonville, NC
"Love your store"
C.M., Carmel, CA
"Thrilled with my last order!!!!!!!"
S.K., Quebec, Canada
"Products arrived amazingly packed and exactly as per order. I was amazed that after such a long time of having my name and what I ordered that you actually got it in and emailed me to tell me. Totally satisfied."
L.K., Omak, WA
"ALWAYS a top rate experience (contacting Replacements by phone)! Please don't ever let that change. Nice to have a few wonderful things to rely on in life!!"
V.M., Tuckahoe, NY
"I have been buying from Replacements for years, and I know others who do also. I have recommended you for your excellent quality of service and reliability. I know that items are described fairly- sometimes I do need extra information about the condition and so am glad to have helpful service representatives on the phone who will look into my questions and advise me fairly. I'm also glad for your shipping promotion, which makes it more affordable to buy. When I inquired about rare or vintage pieces, even ones previously unknown to Replacements, my requests were kept on file and I was notified when they were found even if it took months to locate."
R.S., Boca Raton, FL
"Your staff was so warm and helpful making our long ride worthwhile. The facility is amazing and I am so impressed with the efficiency of your whole operation."
C.W., Allentown, PA
"Replacements is always top notch with service: genuine folks with good information and courtesy."
D.B., Germantown, MD
"I have found many pieces on your site."
K.L., British Columbia, Canada
"I just wanted to let you know that I've always had wonderful service from Replacements.com. When I accidently break one of my pieces, I just phone you for a replacement and everything else is taken care of. Thanks Replacements.com."
P.K., Hillsboro, OR
"What a great site! I lost two lids during a move and need to replace them."
More Pages of Letters From Our Customers!