Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.S., British Columbia, Canada
M.R., Hanover, PA
"I love your site. I tell everyone I know about it."
J.M., Elverson, PA
"I was very happy to find out about your web site."
R.B., Duluth, MN
"Very informative web site."
J.H., Warrenton, OR
"Just received the oval vegetable bowl, it's a perfect match. My 89 year old Dad just gave me and my wife my Mom's china and this one bowl had a chip and crack. It was very important for me to keep it in the perfect condition that my Mother always kept it. She would be proud! Thank-you, you folks are the greatest!"
E.S., Miramar, FL
"I love your site. Keep up the great work."
K.L., Rock Spring, GA
"Great website! Easy navigation!"
J.D., Saint Lewis, MO
"I love your website and have passed it on to many of my co-workers and friends!!"
L.H., Stoughton, MA
"Awesome site, thanks!!"
T.G., North Tonawanda, NY
"Your site is the best I've viewed out of several
K.F., Jacksonville, FL
"Your website is very helpful."
J.W., Mount Gilead, OH
"Just a note to thank you for your excellent service. I am delighted to again complete my Stonewash Green Pfaltzgraff set. I will definitely recommend Replacements.com!"
E.R., Mt Pleasant, SC
"I like this website. It is very helpful & hope it will be continued. It is nice to order china, etc., when it is discontinued by stores."
T.W., Victoria, Australia
"I received my china a few days ago, 1 week after ordering same. Excellent service. Terrific condition. Am absolutely thrilled. Thanks very much."
P.E., Chesterfield, VA
"Love your site"
N.E., Greensboro, NC
"Great website! Beautiful things!"
P.A., Kennewick, WA
"I am starting a new decor for my kitchen. Love this pattern. Happy to have found your site"
P.A., Floyd, NM
"Love your site!"
M.H., Houghton, MI
"I love your site!!!! Thank you for having this be your business!!!!!!"
G.B., Pleasanton, CA
"I am excited to have found your web site"
K.L., Hope Mills, NC
"I cannot begin to tell you how pleased I am with your company! I ordered my china on January 6th or 7th. I must have accidentally placed the order twice but, instead of just charging me twice, Replacements, Ltd checked the situation out, realized the same order had been placed twice and that it most likely was a mistake and cancelled the second order. My china was received today January 9th, packaged with the utmost care, all of the pieces arrived unharmed and it is absolutely beautiful. This was my mother's china pattern and is so very special to me, I am absolutely thrilled with Replacements, Ltd, and will definitely do business with you again in the future. Thank you"
P.M., New Bern, NC
"I have received everything intact. Only one item was not available. How wonderful was that?! These dishes mean so much to me. I am a senior citizen, but I can remember eating holiday dinners off these dishes at my mother's house for many years. They have so much meaning for me. I see that you are in Greensboro. I am in New Bern. Would it ever be possible for me to come there to see what is available? There are still pieces I want to get. You have made an old lady very happy."
M.A., Homer, AK
"I just want to thank you so much for finding my crystal pattern! For some reason, when the images came up of the pieces I have, it brought me back to the family gatherings and Sunday dinners together, which were a long time ago. There are also some beautiful pieces I have never seen before. Thanks again."
J.B, Sioux Falls, SD
"I received a call tonight from one of your representatives - a very kind and helpful woman - and our account and order have been updated. Thank you very much for the contact(s) and prompt service - I do a lot of internet transactions and I am very impressed with the attention that the Replacements team has provided by phone and by email. Kudos for your great customer service. It makes all the difference to the consumer (like me!) in this competitive economic environment."
S.C., Lynnwood, WA
"What a great business & site!"
G.P., St. Marys, GA
"My order arrived late this afternoon and after dinner I unpacked it. I am writing to compliment your company on the absolutely outstanding packing job. Everything arrived in perfect condition. Both the attention to detail and the extremely reasonable shipping charge made a very good impression on me and I would not hesitate to recommend Replacements Ltd. to friends. Actually, another company I ordered from over the holidays should send their packing people to your place to learn how to properly pack breakables and maybe 3 of 4 glasses I ordered from them wouldn't have arrived in a gazillion little pieces."
C.B., Englewood, CO
"Love your site"
S.D., Liverpool, NY
"This is just a quick note to say thank you for helping me to add on to a very special set of dishes. My Mom, many years ago, realized that I wanted a set of dishes for the holidays. Seeing that she was alone, and on a very fixed income, Mom did what Mom's do best, she purchased a set piece by piece from a local grocery store, Wegmans. I ended up with the 8 dinner plates, 8 salad plates, 8 mugs, the salt & pepper shakers, sugar & creamer, one medium lidded casserole and one large casserole before she passed away in 2005. I contacted Wegmans, but of course they couldn't offer any advice on how to secure the additional pieces I wanted. I had found your site inadvertently while looking for pieces to match some Corelle (Blue Hearts) on EBAY. I figured to take a chance and see if I could find some additional pieces that I had looked all over for. Imagine my surprise, when on Christmas Eve I realized that you in fact did have some of the very items I was looking for. My package came today with the gravy boat, platter and two spreaders and I am tickled! The packing was wonderful and I couldn't be happier. Thanks so much for making this purchase such a pleasant experience."
L.R., Everett, WA
"Thank you so much for sending these updates. I also wanted to let you know what an absolute joy your company has been! The 17 plates and the butter dish I ordered arrived quickly and were flawless. The packaging was unbelievable (I have the styrofoam "peanuts" and webbed wrap ready to drop off at UPS for their use). I couldn't believe how light the box was due to your packing process, I would guess. Your company has it all: excellent quality hard-to-find merchandise at unbelievably low prices and shipping rates, plus outstanding customer service. Thank you again so much!"
K.G, Ottawa, Canada
"Awesome site! Very user friendly."
S.V., Crawfordville, FL
"Thank you to all who were responsible for getting my order to me by the time I needed it. It was beyond and above the call of duty. I do appreciate it."
R.S., Ooltewah, TN
"Amazing inventory and well organized web site!"
C.S., Quebec, Canada
"Great site, easy to use"
K.R, Sydney, Australia
"I have being doing a lot of research on your website and have found it very easy to use and up to date - thank you"
E.W., Louisville, KY
"What incredible service! My mother's holiday gift arrived quickly, safely, and beautifully packed. Your attention to detail and quick service have made me a customer for life for all my collectible needs. Thank you!"
R.B., Warren, MI
"Great site! Can't wait to start ordering"
D.T., Hinckley, OH
"I have ordered replacement and add on pieces for 2 different patterns and manufacturers and have been completely satisfied with the company. Very easy to work with and quick delivery."
S.W., Fairview, NC
"A great website!! Easy to move around with good photos of the items in stock."
B.D., Philadelphia, PA
"Plates received in good order. Wife happy, Christmas saved. Thanks for expediting the order."
M.L., Baton Rouge, LA
"Thank you! It's been nothing but a joy to work with such grand folks! I love the "Blue Tree" china you sent and can't wait for my lone cup to arrive and join the rest on display."
More Pages of Letters From Our Customers!