Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.J., Rockwall, TX
"Thank you so much for your quick, complete, and detailed answer to my question. With this type of attention, I will not be shopping at any other websites for similar products. I have another company that I order from, but do not get responses from, so I will direct that business to your company now. I have been happy with orders your company has completed for me, but this type of follow-thru is rare in companies these days. I will pass this on to others."
F.B., Parsons, PA
"Love your site, gave it to tons of people!"
C.S., Commerce TWP, MI
"I have purchased many replacement items from your website. I have always been 100% satisfied. Your packing and shipping is extraordinary. Great job!!"
C.L., Wichita, KS
This site is gold! I am looking to replace my original wedding dishes. I still have almost half of the set. Still love them! Thanks!
X. P., North Tonowanda, NY
W.D., Jefferson, GA
"I received my dinner plate very promptly and in perfect condition. The packing was amazing!Thanks for providing such friendly and helpful sales assistants, quick service and the ability for me to complete my dinnerware. You rock!!!!"
M.H., Slidell, LA
M.D., Ontario, Canada
"My husband purchased some china for me as a Christmas gift. It was Old Leeds Spray, my Mom's pattern, which I'd always loved as a kid. She had given me what she had left - which wasn't much! We were a very large family, and my Mom's beautiful china suffered many casualties. When it arrived, I was overjoyed - and my husband realized just how much it meant to me. Now I have place settings for 6 people, which is what I wanted. I'll get some more serving pieces over the next few years. One of the luncheon plates had a tiny chip in it, and on my husband's insistence, I contacted Replacements Ltd., to tell them. The chip was about 1/4" in diameter, and was on the top edge of the plate. With the scalloped edge of the pattern, it was quite subtle, so I had initially missed it. A very wonderful lady helped me, and within a week or two (it was over the Christmas holiday), I had a replacement. I didn't even have to send the chipped plate back! I just wanted to thank you for your service. It was obvious to me that the person I dealt with had a certain passion for service, and when a company deals in heirloom china/silver/etc., it's easy to see that everyone in the company would have a joy in their work. You have the ability to make many people's cherished memories a reality. Have a wonderful year. In my view, it should be a good one for a company such as yours. People need to dig back to their roots, their past histories, and resurrect their stories and their treasures!"
D.B., Aptos, GA
"Great online store!!"
S.J., Beverly Hills, CA
N.K., Colton, WA
"Excellent site & easy to use."
M.S., Fairfield, IA
"This is a great site. Very comprehensive and easy to use."
L.L., Marietta, GA
"Wonderful site! Keep up the good work!"
"I love this site."
B.A., Danville, CA
A.W., West Harrison, IN
"Great site and customer service is wonderful to talk to."
S.T., Des Moines, IA
"You have a great web site!!!"
S.S., British Columbia, Canada
M.R., Hanover, PA
"I love your site. I tell everyone I know about it."
J.M., Elverson, PA
"I was very happy to find out about your web site."
R.B., Duluth, MN
"Very informative web site."
J.H., Warrenton, OR
"Just received the oval vegetable bowl, it's a perfect match. My 89 year old Dad just gave me and my wife my Mom's china and this one bowl had a chip and crack. It was very important for me to keep it in the perfect condition that my Mother always kept it. She would be proud! Thank-you, you folks are the greatest!"
E.S., Miramar, FL
"I love your site. Keep up the great work."
K.L., Rock Spring, GA
"Great website! Easy navigation!"
J.D., Saint Lewis, MO
"I love your website and have passed it on to many of my co-workers and friends!!"
L.H., Stoughton, MA
"Awesome site, thanks!!"
T.G., North Tonawanda, NY
"Your site is the best I've viewed out of several
K.F., Jacksonville, FL
"Your website is very helpful."
J.W., Mount Gilead, OH
"Just a note to thank you for your excellent service. I am delighted to again complete my Stonewash Green Pfaltzgraff set. I will definitely recommend Replacements.com!"
E.R., Mt Pleasant, SC
"I like this website. It is very helpful & hope it will be continued. It is nice to order china, etc., when it is discontinued by stores."
T.W., Victoria, Australia
"I received my china a few days ago, 1 week after ordering same. Excellent service. Terrific condition. Am absolutely thrilled. Thanks very much."
P.E., Chesterfield, VA
"Love your site"
N.E., Greensboro, NC
"Great website! Beautiful things!"
P.A., Kennewick, WA
"I am starting a new decor for my kitchen. Love this pattern. Happy to have found your site"
P.A., Floyd, NM
"Love your site!"
M.H., Houghton, MI
"I love your site!!!! Thank you for having this be your business!!!!!!"
G.B., Pleasanton, CA
"I am excited to have found your web site"
K.L., Hope Mills, NC
"I cannot begin to tell you how pleased I am with your company! I ordered my china on January 6th or 7th. I must have accidentally placed the order twice but, instead of just charging me twice, Replacements, Ltd checked the situation out, realized the same order had been placed twice and that it most likely was a mistake and cancelled the second order. My china was received today January 9th, packaged with the utmost care, all of the pieces arrived unharmed and it is absolutely beautiful. This was my mother's china pattern and is so very special to me, I am absolutely thrilled with Replacements, Ltd, and will definitely do business with you again in the future. Thank you"
P.M., New Bern, NC
"I have received everything intact. Only one item was not available. How wonderful was that?! These dishes mean so much to me. I am a senior citizen, but I can remember eating holiday dinners off these dishes at my mother's house for many years. They have so much meaning for me. I see that you are in Greensboro. I am in New Bern. Would it ever be possible for me to come there to see what is available? There are still pieces I want to get. You have made an old lady very happy."
M.A., Homer, AK
"I just want to thank you so much for finding my crystal pattern! For some reason, when the images came up of the pieces I have, it brought me back to the family gatherings and Sunday dinners together, which were a long time ago. There are also some beautiful pieces I have never seen before. Thanks again."
More Pages of Letters From Our Customers!