Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.H., Pittsburgh, PA
"I just placed an order for many pieces of my china. I hoped it would arrive before my annual Christmas tea. I am pleased to say that it arrived quicker than I'd imagined and every piece arrived in perfect condition. You really take the time to wrap each piece. I am so pleased with my order. You are an exceptional company and after the holidays I hope to order a few more place settings!!!! Thank you! Thank you! Thank you! and Merry Christmas!"
G.C., Denham. LA
"This is my second time ordering from your company. My first order with your company was for a service for 12 (Oneida, Astragal Glossy) about a year ago. I actually ordered 2 items, but, when one wasn't in stock, a rep from your company called and offered to find it for me. You can't ask for more than that. Your service exceeds my expectations. I will be sure to tell my family and friends about your company. It's great to deal with a company that 'delivers' in every respect."
G.K., Ontario, Canada
"Love your site. Very easy to use"
G.C., Chaptico, MD
"I just wanted you to know that I have received my item and I am well pleased with it. I thank you for sending it at the time you said, and I will be doing more business with your company in the future."
H.S., Boston, MA
"Thank you for the prompt delivery of my dishes order that you sent to our daughter's home in Boston. I appreciate the work that you do, the service that you provide and I referred business to you this week. A friend may be contacting you for a Limoge plate!"
B.H., Grand Rapids, MI
"This was sooo easy. Thanks."
M.L., Helena, MT
"Thank you so much for the speedy way you handled my order. I did receive it and because of the wonderful way it was packed, everything arrived in very good condition. Thank you again, and Happy Holidays."
E.W., Wilton, ME
"This is the first time I have ordered from you. I am very pleased with the quick response. Most importantly, the secure packaging was impressive!! The plate was better than I hoped for. I now have a complete service for four that graces my favorite Hutch Cabinet. Thank you. I will not hesitate to do business with you again."
M.O., Aurora, CO
"Hello, I received my order yesterday, it was in good condition, no breakage and all the items were as good or better than I expected. Thank you very much for your attention to detail."
G.N, Gulf Breeze, FL
"Thank you for your prompt reply and excellent service. I have been shopping with Replacements Limited since the early 1990's and have always been pleased with the service and selection. It's been interesting to watch the business and the building grow over the years. I hope to visit the retail location in Greensboro again in the near future, but on-line shopping is very convenient. The web-site is very user friendly and makes shopping a pleasure. Thank you. Happy Holidays to all."
C.P., Mancester, CT
"Just wanted to let you know my order arrived today (Wed 12/2) in excellent condition. I am pleased to note that every time I have used your company (and there have been many), I have never had a problem. Thank you for your very prompt service, easy to use website, and your excellent level of customer contact. "
R.D., Irvington, VA
"Just a quick note to say my order has arrived in excellent condition - I am very pleased with the items. I will certainly recommend Replacements, Ltd. to my friends."
A.B., Alexandria, VA
"Your company has served me so well throughout the years. I buy replacement items, expand my collection, and keep track of the value of what I have received and purchased. This morning I had a friend in for tea and used a beautiful antique bright-cut sterling sugar shell, with '83 inscribed alongside the monogram on the back of the handle. This little item had caught my eye when I visited your showroom. To me, the value of the piece extends beyond its retail price, charm, and age. This piece means more to me because of the enormous care and deep knowledge that you invest in your wonderful organization. With all good wishes for a wonderful holiday season"
V.S., Galloway, OH
"Thanks easy to find what I need."
S.W., Newport Beach, CA
"Great website-easy to use."
N.K., Nagano, Japan
"I have just received the parcel,and items are all great condition. You are the best seller in the world. Thank you very much !!!!!!!"
M.B., Springfield, MO
"I just received my teapot of the Schumann Violette pattern. I missed it a few years ago when I didn't act quickly enough and I almost lost it again because I hadn't read my e-mail in a few days. But there it was and I was able to receive it. IT is beautiful! I have been trying to replace this for 30 years. My parents gave me a set of this china for our wedding gift. I have loved it everyday since. I have a few other pieces that I would like to have but the teapot was the most important. Now I can serve tea to my friends and my granddaughters who love to have tea party. I am so so pleased. Thank you so much for having this service available."
E.S., San Antonio, TX
"I wanted to thank you for the Weatherly China I received last week. The contents were well-packed and nothing was broken! What a pleasure it has been to order from this company. The gentleman who answered the phone was so gracious and I was surprised at the quick delivery period. I look forward to ordering from you again."
C.L., Pittsburg, PA
"I just want to thank you for the exceptional service I received from your company. On the 4th of this month, I placed an order for a lid for my coffee canister and today, the 13th, I received it !!! That is amazing!!! I was so glad to even find it and then to have it arrive so quickly was just delightful !! Thank you so very much for your excellent service. Your web site is in my address book for future reference for myself or anyone else who is trying to replace a "hard to find" item!! I will certainly recommend your company."
M.L., Happy Valley, OR
"I like your site. It is easy to use."
M. B., Longmont, CO
"I just got an email from Replacements, and looked at your new web site. It is so well done and easy to follow. Congratulations on a job well done."
C.A., East Meadow, NY
"I just received the replacement for my broken sugar bowl and had to write to thank you. The set had been my grandmother's so when I discovered your company, I was beyond happy. Thank you for your wonderful service and just for being! Your company is like insurance.You really don't want to have to use it but it's great to know you're there."
D.P., Terrell, TX
"Great photos! Easy to use format!"
A.L., Denton, TX
"Our order arrived as expected. The Federal Cobalt china is beautiful and exactly as you described it. Packed very safely and shipped on time. What a terrific value! You are a wonderful company to buy from."
T.S., West Sussex, England
"I would like to thank you for your very prompt service. Our plates arrived in England 4 days after the order was placed. My Norwegian wife is delighted, she now has the complete set from 1968 to 2008. I shall certainly pass on details of your service to my acquaintances. Best wishes."
S.L., Shawnigan Lake, Canada
"After being told by the retailer that I couldn't buy replacements for my dinnerware unless I ordered a package of 8, I found your site online. Quick! Easy! Professional! and my 3 dishes arrived in about a week. They were packed as if they were going to be air-dropped. Thank-you very much for a pleasant experience."
R.M., Windsor, Ontario, Canada
"Thank for sending the Minton Dynasty dishes. They are truly beautiful and were in perfect condition. Thank you again for the wonderful service."
J.S., Castle Cary Sumerset, UK
"Your parcell to me arrived safely at 11.45 GMT this a.m. (10/23/08. I must congratulate you and your company on the speedy and efficient way my order was handled. In particular I send my thanks to your associates and an unknown lady I first spoke to on 10/10/08 they were all charming and I once again thank you all for a very superb service."
B.S., Columbia, SC
"Thank you! Shipment received this A.M. every plate intact and in A-one condtion! Great Service!"
M.R., Chicago, IL
"Thank you so much for your prompt attention! I love your company and I will continue to be your customer for a long time! Great service."
Y.M., Monument, CO
"No issues, questions or changes. I just wanted to say thank you. I received my stainless "silverware" a couple of days ago and I was extremely pleased, to say the least. It was not expensive when I bought it almost 25 years ago, but I have not found anything that I have liked as much. I am able to increase my 8 place setting to a 12 place setting all because of you. Thank you again and again and again.... "
W.S., Valencia, PA
"I received my order today, and I am very pleased with the sherry glasses that I ordered. They arrived in perfect condition, and they are lovely. Thank you."
C.G., Crossville, TN
"I have rec'd the order I placed with you and it (ALL) arrived in fine shape .What a beautiful job you all did in packing & shipping my order of fine china. So now I have a complete set of this very beautiful set of Fine China Dinnerware. Thank you so much for being there to help me do this. I appreciate your being in this replacement business so much."
A.H., Jefferson City, MO
"My order arrived this morning. Everything is in perfect shape and I am so pleased to be able to make my table services complete. Now I have the opportunity to pass along my favorite tableware to grand children. Thanks for the wonderful service."
E. L., West Palm Beach, FL
"I just received my replacement china and I can't thank you enough. I've waited 27 yrs to finish my sets. It was like having Christmas in Sept. I really hope you can find the last of my sets. Thank you again."
B.H., Melbourne, Australia
"I recently placed an order for some Waterford Crystal through your Company which arrived safely yesterday. I just want to record how delighted we were with the service and the quality of the goods received. From the time we placed the order the whole transaction was seamless with the goods arriving in Australia within days in very secure packaging. We have no hesitation whatsoever in commending your Company to other buyers out there who are interested in using your services. Cheers and well done."
M.D., Kansas City, KS
"Thank you for sending my crystal order so quickly! I will let you know if there is any problem with it after unpacking the pieces. Finally, after 38 years of marriage, I have a complete crystal service for 12!! Your company is wonderful!"
B. & E. G., NSW Australia
"I have just received the 2nd parcel with our TG Green items and couldn't be more happy. We had reservations purchasing from a Country so far away but all our expectations have been met. The items were received in excellent condition, with well thoughtout packaging. Will we be using you guys again? Most definitely!!!!"
J.M., Brooklyn, NY
"Your company rocks. Thank you. As a New Yorker I am not used to this wonderful treatment!"
J.A., Winter Haven, FL
More Pages of Letters From Our Customers!