Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.D., Irvington, VA
"Just a quick note to say my order has arrived in excellent condition - I am very pleased with the items. I will certainly recommend Replacements, Ltd. to my friends."
A.B., Alexandria, VA
"Your company has served me so well throughout the years. I buy replacement items, expand my collection, and keep track of the value of what I have received and purchased. This morning I had a friend in for tea and used a beautiful antique bright-cut sterling sugar shell, with '83 inscribed alongside the monogram on the back of the handle. This little item had caught my eye when I visited your showroom. To me, the value of the piece extends beyond its retail price, charm, and age. This piece means more to me because of the enormous care and deep knowledge that you invest in your wonderful organization. With all good wishes for a wonderful holiday season"
V.S., Galloway, OH
"Thanks easy to find what I need."
S.W., Newport Beach, CA
"Great website-easy to use."
N.K., Nagano, Japan
"I have just received the parcel,and items are all great condition. You are the best seller in the world. Thank you very much !!!!!!!"
M.B., Springfield, MO
"I just received my teapot of the Schumann Violette pattern. I missed it a few years ago when I didn't act quickly enough and I almost lost it again because I hadn't read my e-mail in a few days. But there it was and I was able to receive it. IT is beautiful! I have been trying to replace this for 30 years. My parents gave me a set of this china for our wedding gift. I have loved it everyday since. I have a few other pieces that I would like to have but the teapot was the most important. Now I can serve tea to my friends and my granddaughters who love to have tea party. I am so so pleased. Thank you so much for having this service available."
E.S., San Antonio, TX
"I wanted to thank you for the Weatherly China I received last week. The contents were well-packed and nothing was broken! What a pleasure it has been to order from this company. The gentleman who answered the phone was so gracious and I was surprised at the quick delivery period. I look forward to ordering from you again."
C.L., Pittsburg, PA
"I just want to thank you for the exceptional service I received from your company. On the 4th of this month, I placed an order for a lid for my coffee canister and today, the 13th, I received it !!! That is amazing!!! I was so glad to even find it and then to have it arrive so quickly was just delightful !! Thank you so very much for your excellent service. Your web site is in my address book for future reference for myself or anyone else who is trying to replace a "hard to find" item!! I will certainly recommend your company."
M.L., Happy Valley, OR
"I like your site. It is easy to use."
M. B., Longmont, CO
"I just got an email from Replacements, and looked at your new web site. It is so well done and easy to follow. Congratulations on a job well done."
C.A., East Meadow, NY
"I just received the replacement for my broken sugar bowl and had to write to thank you. The set had been my grandmother's so when I discovered your company, I was beyond happy. Thank you for your wonderful service and just for being! Your company is like insurance.You really don't want to have to use it but it's great to know you're there."
D.P., Terrell, TX
"Great photos! Easy to use format!"
A.L., Denton, TX
"Our order arrived as expected. The Federal Cobalt china is beautiful and exactly as you described it. Packed very safely and shipped on time. What a terrific value! You are a wonderful company to buy from."
T.S., West Sussex, England
"I would like to thank you for your very prompt service. Our plates arrived in England 4 days after the order was placed. My Norwegian wife is delighted, she now has the complete set from 1968 to 2008. I shall certainly pass on details of your service to my acquaintances. Best wishes."
S.L., Shawnigan Lake, Canada
"After being told by the retailer that I couldn't buy replacements for my dinnerware unless I ordered a package of 8, I found your site online. Quick! Easy! Professional! and my 3 dishes arrived in about a week. They were packed as if they were going to be air-dropped. Thank-you very much for a pleasant experience."
R.M., Windsor, Ontario, Canada
"Thank for sending the Minton Dynasty dishes. They are truly beautiful and were in perfect condition. Thank you again for the wonderful service."
J.S., Castle Cary Sumerset, UK
"Your parcell to me arrived safely at 11.45 GMT this a.m. (10/23/08. I must congratulate you and your company on the speedy and efficient way my order was handled. In particular I send my thanks to your associates and an unknown lady I first spoke to on 10/10/08 they were all charming and I once again thank you all for a very superb service."
B.S., Columbia, SC
"Thank you! Shipment received this A.M. every plate intact and in A-one condtion! Great Service!"
M.R., Chicago, IL
"Thank you so much for your prompt attention! I love your company and I will continue to be your customer for a long time! Great service."
Y.M., Monument, CO
"No issues, questions or changes. I just wanted to say thank you. I received my stainless "silverware" a couple of days ago and I was extremely pleased, to say the least. It was not expensive when I bought it almost 25 years ago, but I have not found anything that I have liked as much. I am able to increase my 8 place setting to a 12 place setting all because of you. Thank you again and again and again.... "
W.S., Valencia, PA
"I received my order today, and I am very pleased with the sherry glasses that I ordered. They arrived in perfect condition, and they are lovely. Thank you."
C.G., Crossville, TN
"I have rec'd the order I placed with you and it (ALL) arrived in fine shape .What a beautiful job you all did in packing & shipping my order of fine china. So now I have a complete set of this very beautiful set of Fine China Dinnerware. Thank you so much for being there to help me do this. I appreciate your being in this replacement business so much."
A.H., Jefferson City, MO
"My order arrived this morning. Everything is in perfect shape and I am so pleased to be able to make my table services complete. Now I have the opportunity to pass along my favorite tableware to grand children. Thanks for the wonderful service."
E. L., West Palm Beach, FL
"I just received my replacement china and I can't thank you enough. I've waited 27 yrs to finish my sets. It was like having Christmas in Sept. I really hope you can find the last of my sets. Thank you again."
B.H., Melbourne, Australia
"I recently placed an order for some Waterford Crystal through your Company which arrived safely yesterday. I just want to record how delighted we were with the service and the quality of the goods received. From the time we placed the order the whole transaction was seamless with the goods arriving in Australia within days in very secure packaging. We have no hesitation whatsoever in commending your Company to other buyers out there who are interested in using your services. Cheers and well done."
M.D., Kansas City, KS
"Thank you for sending my crystal order so quickly! I will let you know if there is any problem with it after unpacking the pieces. Finally, after 38 years of marriage, I have a complete crystal service for 12!! Your company is wonderful!"
B. & E. G., NSW Australia
"I have just received the 2nd parcel with our TG Green items and couldn't be more happy. We had reservations purchasing from a Country so far away but all our expectations have been met. The items were received in excellent condition, with well thoughtout packaging. Will we be using you guys again? Most definitely!!!!"
J.M., Brooklyn, NY
"Your company rocks. Thank you. As a New Yorker I am not used to this wonderful treatment!"
J.A., Winter Haven, FL
P.W., San Antonio, TX
"This is a great service. I have hunted for a replacement for my silverware for years, but couldn't even remember the name of the pattern. After much searching, I finally found a picture of the pattern at this site! Thank you!"
P.F., Brooksville, FL
I love this site, it keeps me up to date with pieces that I need. I've ordered many pieces that I thought I'd never find to complete my set of china.
M & D. B, Blue Haven, NSW, Australia
"Many thanks for such unbelievable efficiciency. My "Noritake Athena" plate arrived O.K. Superb packaging: Should you come down under, call me, coffee pot always on."
J.D., Troy, MI
"I wanted to write and let you know how pleased I have been with the service I have received from your company. The pieces I have ordered have always been in wonderful condition and come beautifully packaged. It's nice to know that I can find pieces that I wouldn't be able to find otherwise and I don't have to worry about the quality of the dishes or service I will receive. Also the flat shipping rate that you offer is outstanding. I was looking at independent sellers and the shipping fees were often more than I would have paid for the dishes themselves. So thank you for such a wonderful shopping experience! If I hear of anyone else looking for replacement dishes I will not hesitate to recommend your company."
S.S., Cedarhurst, NY
"Hi I was just going to let you know that I rec'd my order and i was very pleases with your exceptional service and fast delivery! It was a wonderful experience shopping at your site! It was my first time I shopped with you and the expreience was REALLY FUN!!!! Thanks a lot for your service!"
M.I., Sonoma, CA
"I just want you know how impressed I am with the speed, efficiency, and courtesy with which my recent order for a dinner plate in Noritake, Maya, was expedited. From my first phone call to delivery of the plate, everything was handled beautifully. I have spread the word of your business among my many friends, and wish to thank you for a job well done. Too often complaints are made, and not often enough is praise given where it is due. Well done!"
F.G., Franche-Comte, France
"I just want to thank you for such prompt service in sending my Noritake items received today."
R.L., Austin, TX
"I don't have a specific need at this time, but I wanted to say that I love the organization of your website and I'm glad to know that I don't have to do a "search and seizure" type of maneuver to find what I want! You are an excellent resource for my Portmeirion dinnerware."
K.S., Roborough Devon, Uk
"I have just received my order and would like to thank you very much for the speed of delivery, the professionalism of the packaging and the general excellence of service. I am passing your details on to all my friends in the UK and elsewhere! You are providing a much needed service and I wish you all the very best for continued success."
J.L., Columbus, OH
"Thank you, nice match to my broken set. Pkg. arrived last Sat. eve.(aug.2nd,) will be pleased to use you folks again or recommend to friends."
S.P., Albuquerque, NM
More Pages of Letters From Our Customers!