Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.W., San Antonio, TX
"This is a great service. I have hunted for a replacement for my silverware for years, but couldn't even remember the name of the pattern. After much searching, I finally found a picture of the pattern at this site! Thank you!"
P.F., Brooksville, FL
I love this site, it keeps me up to date with pieces that I need. I've ordered many pieces that I thought I'd never find to complete my set of china.
M & D. B, Blue Haven, NSW, Australia
"Many thanks for such unbelievable efficiciency. My "Noritake Athena" plate arrived O.K. Superb packaging: Should you come down under, call me, coffee pot always on."
J.D., Troy, MI
"I wanted to write and let you know how pleased I have been with the service I have received from your company. The pieces I have ordered have always been in wonderful condition and come beautifully packaged. It's nice to know that I can find pieces that I wouldn't be able to find otherwise and I don't have to worry about the quality of the dishes or service I will receive. Also the flat shipping rate that you offer is outstanding. I was looking at independent sellers and the shipping fees were often more than I would have paid for the dishes themselves. So thank you for such a wonderful shopping experience! If I hear of anyone else looking for replacement dishes I will not hesitate to recommend your company."
S.S., Cedarhurst, NY
"Hi I was just going to let you know that I rec'd my order and i was very pleases with your exceptional service and fast delivery! It was a wonderful experience shopping at your site! It was my first time I shopped with you and the expreience was REALLY FUN!!!! Thanks a lot for your service!"
M.I., Sonoma, CA
"I just want you know how impressed I am with the speed, efficiency, and courtesy with which my recent order for a dinner plate in Noritake, Maya, was expedited. From my first phone call to delivery of the plate, everything was handled beautifully. I have spread the word of your business among my many friends, and wish to thank you for a job well done. Too often complaints are made, and not often enough is praise given where it is due. Well done!"
F.G., Franche-Comte, France
"I just want to thank you for such prompt service in sending my Noritake items received today."
R.L., Austin, TX
"I don't have a specific need at this time, but I wanted to say that I love the organization of your website and I'm glad to know that I don't have to do a "search and seizure" type of maneuver to find what I want! You are an excellent resource for my Portmeirion dinnerware."
K.S., Roborough Devon, Uk
"I have just received my order and would like to thank you very much for the speed of delivery, the professionalism of the packaging and the general excellence of service. I am passing your details on to all my friends in the UK and elsewhere! You are providing a much needed service and I wish you all the very best for continued success."
J.L., Columbus, OH
"Thank you, nice match to my broken set. Pkg. arrived last Sat. eve.(aug.2nd,) will be pleased to use you folks again or recommend to friends."
S.P., Albuquerque, NM
J.C., Pylesville, MD
"I want to thank you for running such a great business. Our dishes arrived yesterday in excellent condition. My husband commented on the wrapping. He said you could have beat the box with a baseball bat and nothing would have broke. That's a true testament of the care you take in your business. We appreciate that ever so much. The Bonnie Brae set we ordered from you was from a set my Uncle found at a yard sale and bought. There were only 8 pieces left which were handed down to my husband and I. Fortunately enough, you do what you do which helped us complete the set. Once again, thank you. We surely know where to come if we need anything else in the future. Have a great day!!"
M.E., Taylor, MI
"While I am contacting you, I just wanted to say how pleased I have been with the items I have received from Replacements, Inc. Everything has arrived speedily and in mint condition! I am delighted to be able to complete my china service, adding some items to which I probably would not have had access even when the china was still being produced. Thanks so much for the great website, email notifications and customer service! Keep up the good work. I have heartily recommended you to friends and family."
S.F., Ridge, NY
"I received my order and want to say "Thank you so much." I have been looking for this for so long. My husband's late grandmother bought this for us for our engagement in 1975. These are perfect. Thank you again."
S.F., Oregon, IL
"I've ordered before. Great service, great company. Wish i could work there and bring my dog!"
L.M., Westminster, CA
"Great selection, prices and very knowledgeable sales reps."
L.B., Fitzroy Harbour, Ontario, Canada
"You have been great to work with and i have passed on your info to friends."
M.B., Cedar Grove, NJ
"I can't thank you enough for sending this plate! My 92-year-old aunt had broken this one plate in her collection, and was just thrilled to complete the set! Many many thanks from us both!!!"
G.L., Port Wentworth, GA
"Great service to the public!!"
W.M., Deridder, LA
"I enjoy your site; it is like browsing a store at a slower pace. Thank your staff for such great work."
S.B., Brevard, NC
"I can't believe that my order was shipped yesterday and arrived this morning....on a Sat. Everything was in tip top shape. Thank you. I will be recommending your business to my friends."
S.W., Alameda, CA
"thank you - the package was here waiting for me - have been out of the country for awhile. i LOVE the new packaging for plates - it is brilliant !"
G.A., Orleans, Ontario, Canada
"Thank you for your quick response to my order request. I am certainly very happy with the service I receive from Replacements. I am looking forward to continuing to find additional pieces for both my silverware and dinnerware collections - both as you might expect - are family heirlooms. All the items I have received thus far have been in tip-top condition and I will soon reach the goal of creating two 12-place settings of each, up from the original 8-place silverware and 10-place china sets. Thanks for making this task so easy."
D.G., Tinley Park, IL
"Thank you so much for your response - I will look forward to one day having my martini glass. You do a wonderful job there. I have ordered from you many times before and have always been pleased. I have recommended you to many of my friends and they were also pleased. My friends china cabinet, the glass broke crashing her waterford wine glasses to pieces. She was able to replace them from you and she thanks me every time I see her."
V.M., New Boston, MI
"Easy to use website"
G.M., Lake Norden, SD
"Thank you for your web site which is easy to look through. I have known about your company for quite a few years (before internet)."
J.S., Milford, MI
"This is a great website! I'm thrilled to find some replacement dishes and flatware after giving up years ago."
C.S., Prescott, AZ
"I really enjoy your pet stories. Replacements sounds like a wonderful place to work and one I'd love to work at just to be around all the china (I just love dishes) and pets (I love them too). Over the years you have been a great company to do business with. Keep up the good work!"
A.K., Newark, NJ
"This is just a note to let you know how pleased I was to receive this order. It made me so happy to see that my spice jars are now a complete set. I can't believe it. Not only did the order arrive within a week, they were so perfectly packaged. Your company makes treasures that seem irreplaceable happen. Thank you for being there."
J.P., Weaverville, CA
"I received my recent shipment and was so excited when the package arrived! As always, everything arrived in perfect condition. (Your packaging is unbelievable, and so appreciated.) It demonstrates your value in what you do. Thank you, once again."
E.C., Toronto, Canada
"I have received my order with everything intact! I just want to let you know that I am very impressed with the experience ordering from your company. It was so easy and very efficient. Thanks"
M.K., Atlanta, GA
"I like your new programming. It is easy to find what ever department needed. Especially the place settings designs. It is so easy to forget which wine glass goes where. When I do buffet the last thing to pick up is the napkin and cutlery. It is awkward to lug around silver and napkins while trying to serve your plate. I enjoyed the letters from very satisfied customers and from all over the globe. I shop by mail but always love stopping by the store when traveling not only to view your beautiful merchandise but because you allow me to bring my nine year old shih tzu - Katie who always travels with my husband and I. Fortunately she is well behaved and loves making new friends."
L.J., Bernice, LA
"I love your company--I am registered with you for the Mikasa crystal Titan pattern. I appreciate all the hard work and personal attention your company gives me!! It is hard to find a company this day and time that is "ALL ABOUT" the customer."
J.S., New Port Ritchey, FL
"I received my replacement plate today and it is perfect! Thank you so much for helping me completer my set of china my husband presented to me when we were married!"
A.N., Raleigh, NC
"Greetings friends at Replacements LTD, I just wanted to take a moment and thank you for your wonderful customer service. I recently placed two orders with you and I was extremely pleased with your service both times. My items were exactly what I ordered, in wonderful condition, extremely well packed and your communication was excellent, I knew exactly when my items shipped. It has been wonderful doing business with you and I will be back! Thank you!"
A.F., Wildwood, FL
"I wanted to let you know that my order arrived today. It is beautiful and I am so pleased with the things I ordered. I have more pieces I want to eventually get and I will definitely use your site again. Thank you."
T.T, Metairie, LA
P.A., Fredericksburg, VA
"Wonderful service! We enjoyed visiting the complex! Very impressive."
J.T., Twin Falls, ID
"I've used this site before and you provide great service."
C. B., Fort Worth, TX
"Awesome site … wish I had found it sooner! Thanks!!"
More Pages of Letters From Our Customers!