Replacements, Ltd.

(page 192)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

G.B., Pleasanton, CA

"I am excited to have found your web site"

K.L., Hope Mills, NC

"I cannot begin to tell you how pleased I am with your company! I ordered my china on January 6th or 7th. I must have accidentally placed the order twice but, instead of just charging me twice, Replacements, Ltd checked the situation out, realized the same order had been placed twice and that it most likely was a mistake and cancelled the second order. My china was received today January 9th, packaged with the utmost care, all of the pieces arrived unharmed and it is absolutely beautiful. This was my mother's china pattern and is so very special to me, I am absolutely thrilled with Replacements, Ltd, and will definitely do business with you again in the future. Thank you"

P.M., New Bern, NC

"I have received everything intact. Only one item was not available. How wonderful was that?! These dishes mean so much to me. I am a senior citizen, but I can remember eating holiday dinners off these dishes at my mother's house for many years. They have so much meaning for me. I see that you are in Greensboro. I am in New Bern. Would it ever be possible for me to come there to see what is available? There are still pieces I want to get. You have made an old lady very happy."

M.A., Homer, AK

"I just want to thank you so much for finding my crystal pattern! For some reason, when the images came up of the pieces I have, it brought me back to the family gatherings and Sunday dinners together, which were a long time ago. There are also some beautiful pieces I have never seen before. Thanks again."

J.B, Sioux Falls, SD

"I received a call tonight from one of your representatives - a very kind and helpful woman - and our account and order have been updated. Thank you very much for the contact(s) and prompt service - I do a lot of internet transactions and I am very impressed with the attention that the Replacements team has provided by phone and by email. Kudos for your great customer service. It makes all the difference to the consumer (like me!) in this competitive economic environment."

S.C., Lynnwood, WA

"What a great business & site!"

G.P., St. Marys, GA

"My order arrived late this afternoon and after dinner I unpacked it. I am writing to compliment your company on the absolutely outstanding packing job. Everything arrived in perfect condition. Both the attention to detail and the extremely reasonable shipping charge made a very good impression on me and I would not hesitate to recommend Replacements Ltd. to friends. Actually, another company I ordered from over the holidays should send their packing people to your place to learn how to properly pack breakables and maybe 3 of 4 glasses I ordered from them wouldn't have arrived in a gazillion little pieces."

C.B., Englewood, CO

"Love your site"

S.D., Liverpool, NY

"This is just a quick note to say thank you for helping me to add on to a very special set of dishes. My Mom, many years ago, realized that I wanted a set of dishes for the holidays. Seeing that she was alone, and on a very fixed income, Mom did what Mom's do best, she purchased a set piece by piece from a local grocery store, Wegmans. I ended up with the 8 dinner plates, 8 salad plates, 8 mugs, the salt & pepper shakers, sugar & creamer, one medium lidded casserole and one large casserole before she passed away in 2005. I contacted Wegmans, but of course they couldn't offer any advice on how to secure the additional pieces I wanted. I had found your site inadvertently while looking for pieces to match some Corelle (Blue Hearts) on EBAY. I figured to take a chance and see if I could find some additional pieces that I had looked all over for. Imagine my surprise, when on Christmas Eve I realized that you in fact did have some of the very items I was looking for. My package came today with the gravy boat, platter and two spreaders and I am tickled! The packing was wonderful and I couldn't be happier. Thanks so much for making this purchase such a pleasant experience."

L.R., Everett, WA

"Thank you so much for sending these updates. I also wanted to let you know what an absolute joy your company has been! The 17 plates and the butter dish I ordered arrived quickly and were flawless. The packaging was unbelievable (I have the styrofoam "peanuts" and webbed wrap ready to drop off at UPS for their use). I couldn't believe how light the box was due to your packing process, I would guess. Your company has it all: excellent quality hard-to-find merchandise at unbelievably low prices and shipping rates, plus outstanding customer service. Thank you again so much!"

K.G, Ottawa, Canada

"Awesome site! Very user friendly."

S.V., Crawfordville, FL

"Thank you to all who were responsible for getting my order to me by the time I needed it. It was beyond and above the call of duty. I do appreciate it."

R.S., Ooltewah, TN

"Amazing inventory and well organized web site!"

C.S., Quebec, Canada

"Great site, easy to use"

K.R, Sydney, Australia

"I have being doing a lot of research on your website and have found it very easy to use and up to date - thank you"

E.W., Louisville, KY

"What incredible service! My mother's holiday gift arrived quickly, safely, and beautifully packed. Your attention to detail and quick service have made me a customer for life for all my collectible needs. Thank you!"

R.B., Warren, MI

"Great site! Can't wait to start ordering"

D.T., Hinckley, OH

"I have ordered replacement and add on pieces for 2 different patterns and manufacturers and have been completely satisfied with the company. Very easy to work with and quick delivery."

S.W., Fairview, NC

"A great website!! Easy to move around with good photos of the items in stock."

B.D., Philadelphia, PA

"Plates received in good order. Wife happy, Christmas saved. Thanks for expediting the order."

M.L., Baton Rouge, LA

"Thank you! It's been nothing but a joy to work with such grand folks! I love the "Blue Tree" china you sent and can't wait for my lone cup to arrive and join the rest on display."

R.H., Pittsburgh, PA

"I just placed an order for many pieces of my china. I hoped it would arrive before my annual Christmas tea. I am pleased to say that it arrived quicker than I'd imagined and every piece arrived in perfect condition. You really take the time to wrap each piece. I am so pleased with my order. You are an exceptional company and after the holidays I hope to order a few more place settings!!!! Thank you! Thank you! Thank you! and Merry Christmas!"

G.C., Denham. LA

"This is my second time ordering from your company. My first order with your company was for a service for 12 (Oneida, Astragal Glossy) about a year ago. I actually ordered 2 items, but, when one wasn't in stock, a rep from your company called and offered to find it for me. You can't ask for more than that. Your service exceeds my expectations. I will be sure to tell my family and friends about your company. It's great to deal with a company that 'delivers' in every respect."

G.K., Ontario, Canada

"Love your site. Very easy to use"

G.C., Chaptico, MD

"I just wanted you to know that I have received my item and I am well pleased with it. I thank you for sending it at the time you said, and I will be doing more business with your company in the future."

H.S., Boston, MA

"Thank you for the prompt delivery of my dishes order that you sent to our daughter's home in Boston. I appreciate the work that you do, the service that you provide and I referred business to you this week. A friend may be contacting you for a Limoge plate!"

B.H., Grand Rapids, MI

"This was sooo easy. Thanks."

M.L., Helena, MT

"Thank you so much for the speedy way you handled my order. I did receive it and because of the wonderful way it was packed, everything arrived in very good condition. Thank you again, and Happy Holidays."

E.W., Wilton, ME

"This is the first time I have ordered from you. I am very pleased with the quick response. Most importantly, the secure packaging was impressive!! The plate was better than I hoped for. I now have a complete service for four that graces my favorite Hutch Cabinet. Thank you. I will not hesitate to do business with you again."

M.O., Aurora, CO

"Hello, I received my order yesterday, it was in good condition, no breakage and all the items were as good or better than I expected. Thank you very much for your attention to detail."

G.N, Gulf Breeze, FL

"Thank you for your prompt reply and excellent service. I have been shopping with Replacements Limited since the early 1990's and have always been pleased with the service and selection. It's been interesting to watch the business and the building grow over the years. I hope to visit the retail location in Greensboro again in the near future, but on-line shopping is very convenient. The web-site is very user friendly and makes shopping a pleasure. Thank you. Happy Holidays to all."

C.P., Mancester, CT

"Just wanted to let you know my order arrived today (Wed 12/2) in excellent condition. I am pleased to note that every time I have used your company (and there have been many), I have never had a problem. Thank you for your very prompt service, easy to use website, and your excellent level of customer contact. "

R.D., Irvington, VA

"Just a quick note to say my order has arrived in excellent condition - I am very pleased with the items. I will certainly recommend Replacements, Ltd. to my friends."

A.B., Alexandria, VA

"Your company has served me so well throughout the years. I buy replacement items, expand my collection, and keep track of the value of what I have received and purchased. This morning I had a friend in for tea and used a beautiful antique bright-cut sterling sugar shell, with '83 inscribed alongside the monogram on the back of the handle. This little item had caught my eye when I visited your showroom. To me, the value of the piece extends beyond its retail price, charm, and age. This piece means more to me because of the enormous care and deep knowledge that you invest in your wonderful organization. With all good wishes for a wonderful holiday season"

V.S., Galloway, OH

"Thanks easy to find what I need."

S.W., Newport Beach, CA

"Great website-easy to use."

N.K., Nagano, Japan

"I have just received the parcel,and items are all great condition. You are the best seller in the world. Thank you very much !!!!!!!"

M.B., Springfield, MO

"I just received my teapot of the Schumann Violette pattern. I missed it a few years ago when I didn't act quickly enough and I almost lost it again because I hadn't read my e-mail in a few days. But there it was and I was able to receive it. IT is beautiful! I have been trying to replace this for 30 years. My parents gave me a set of this china for our wedding gift. I have loved it everyday since. I have a few other pieces that I would like to have but the teapot was the most important. Now I can serve tea to my friends and my granddaughters who love to have tea party. I am so so pleased. Thank you so much for having this service available."

E.S., San Antonio, TX

"I wanted to thank you for the Weatherly China I received last week. The contents were well-packed and nothing was broken! What a pleasure it has been to order from this company. The gentleman who answered the phone was so gracious and I was surprised at the quick delivery period. I look forward to ordering from you again."

C.L., Pittsburg, PA

"I just want to thank you for the exceptional service I received from your company. On the 4th of this month, I placed an order for a lid for my coffee canister and today, the 13th, I received it !!! That is amazing!!! I was so glad to even find it and then to have it arrive so quickly was just delightful !! Thank you so very much for your excellent service. Your web site is in my address book for future reference for myself or anyone else who is trying to replace a "hard to find" item!! I will certainly recommend your company."

More Pages of Letters From Our Customers!

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