Replacements, Ltd.

(page 192)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

J.C., Pylesville, MD

"I want to thank you for running such a great business. Our dishes arrived yesterday in excellent condition. My husband commented on the wrapping. He said you could have beat the box with a baseball bat and nothing would have broke. That's a true testament of the care you take in your business. We appreciate that ever so much. The Bonnie Brae set we ordered from you was from a set my Uncle found at a yard sale and bought. There were only 8 pieces left which were handed down to my husband and I. Fortunately enough, you do what you do which helped us complete the set. Once again, thank you. We surely know where to come if we need anything else in the future. Have a great day!!"

M.E., Taylor, MI

"While I am contacting you, I just wanted to say how pleased I have been with the items I have received from Replacements, Inc. Everything has arrived speedily and in mint condition! I am delighted to be able to complete my china service, adding some items to which I probably would not have had access even when the china was still being produced. Thanks so much for the great website, email notifications and customer service! Keep up the good work. I have heartily recommended you to friends and family."

S.F., Ridge, NY

"I received my order and want to say "Thank you so much." I have been looking for this for so long. My husband's late grandmother bought this for us for our engagement in 1975. These are perfect. Thank you again."

S.F., Oregon, IL

"I've ordered before. Great service, great company. Wish i could work there and bring my dog!"

L.M., Westminster, CA

"Great selection, prices and very knowledgeable sales reps."

L.B., Fitzroy Harbour, Ontario, Canada

"You have been great to work with and i have passed on your info to friends."

M.B., Cedar Grove, NJ

"I can't thank you enough for sending this plate! My 92-year-old aunt had broken this one plate in her collection, and was just thrilled to complete the set! Many many thanks from us both!!!"

G.L., Port Wentworth, GA

"Great service to the public!!"

W.M., Deridder, LA

"I enjoy your site; it is like browsing a store at a slower pace. Thank your staff for such great work."

S.B., Brevard, NC

"I can't believe that my order was shipped yesterday and arrived this morning....on a Sat. Everything was in tip top shape. Thank you. I will be recommending your business to my friends."

S.W., Alameda, CA

"thank you - the package was here waiting for me - have been out of the country for awhile. i LOVE the new packaging for plates - it is brilliant !"

G.A., Orleans, Ontario, Canada

"Thank you for your quick response to my order request. I am certainly very happy with the service I receive from Replacements. I am looking forward to continuing to find additional pieces for both my silverware and dinnerware collections - both as you might expect - are family heirlooms. All the items I have received thus far have been in tip-top condition and I will soon reach the goal of creating two 12-place settings of each, up from the original 8-place silverware and 10-place china sets. Thanks for making this task so easy."

D.G., Tinley Park, IL

"Thank you so much for your response - I will look forward to one day having my martini glass. You do a wonderful job there. I have ordered from you many times before and have always been pleased. I have recommended you to many of my friends and they were also pleased. My friends china cabinet, the glass broke crashing her waterford wine glasses to pieces. She was able to replace them from you and she thanks me every time I see her."

V.M., New Boston, MI

"Easy to use website"

G.M., Lake Norden, SD

"Thank you for your web site which is easy to look through. I have known about your company for quite a few years (before internet)."

J.S., Milford, MI

"This is a great website! I'm thrilled to find some replacement dishes and flatware after giving up years ago."

C.S., Prescott, AZ

"I really enjoy your pet stories. Replacements sounds like a wonderful place to work and one I'd love to work at just to be around all the china (I just love dishes) and pets (I love them too). Over the years you have been a great company to do business with. Keep up the good work!"

A.K., Newark, NJ

"This is just a note to let you know how pleased I was to receive this order. It made me so happy to see that my spice jars are now a complete set. I can't believe it. Not only did the order arrive within a week, they were so perfectly packaged. Your company makes treasures that seem irreplaceable happen. Thank you for being there."

J.P., Weaverville, CA

"I received my recent shipment and was so excited when the package arrived! As always, everything arrived in perfect condition. (Your packaging is unbelievable, and so appreciated.) It demonstrates your value in what you do. Thank you, once again."

E.C., Toronto, Canada

"I have received my order with everything intact! I just want to let you know that I am very impressed with the experience ordering from your company. It was so easy and very efficient. Thanks"

M.K., Atlanta, GA

"I like your new programming. It is easy to find what ever department needed. Especially the place settings designs. It is so easy to forget which wine glass goes where. When I do buffet the last thing to pick up is the napkin and cutlery. It is awkward to lug around silver and napkins while trying to serve your plate. I enjoyed the letters from very satisfied customers and from all over the globe. I shop by mail but always love stopping by the store when traveling not only to view your beautiful merchandise but because you allow me to bring my nine year old shih tzu - Katie who always travels with my husband and I. Fortunately she is well behaved and loves making new friends."

L.J., Bernice, LA

"I love your company--I am registered with you for the Mikasa crystal Titan pattern. I appreciate all the hard work and personal attention your company gives me!! It is hard to find a company this day and time that is "ALL ABOUT" the customer."

J.S., New Port Ritchey, FL

"I received my replacement plate today and it is perfect! Thank you so much for helping me completer my set of china my husband presented to me when we were married!"

A.N., Raleigh, NC

"Greetings friends at Replacements LTD, I just wanted to take a moment and thank you for your wonderful customer service. I recently placed two orders with you and I was extremely pleased with your service both times. My items were exactly what I ordered, in wonderful condition, extremely well packed and your communication was excellent, I knew exactly when my items shipped. It has been wonderful doing business with you and I will be back! Thank you!"

A.F., Wildwood, FL

"I wanted to let you know that my order arrived today. It is beautiful and I am so pleased with the things I ordered. I have more pieces I want to eventually get and I will definitely use your site again. Thank you."

T.T, Metairie, LA

"Great selections"

P.A., Fredericksburg, VA

"Wonderful service! We enjoyed visiting the complex! Very impressive."

J.T., Twin Falls, ID

"I've used this site before and you provide great service."

C. B., Fort Worth, TX

"Awesome site … wish I had found it sooner! Thanks!!"

B.M., Seattle, WA

"I'm excited!!! I've tried ordering this Dansk Caribe 3-section platter from three other sources, without success. I should've thought of initially -- my mother uses you all the time!"

W.W., Slidell, LA

"I just wanted to let you know that I received my order for the "Indian Summer" dishes made by Corelle, thank you so much for being there for everyone who needs a few extra things after they have been discontinued."

M.Z., Gray Court, SC

"Great web site. I didn't think I would be able to find the rest of my set."

J.B., Brighton, MI

"Called on you before to help me replace some of my Phfaltzgraph, and you were great. I recomended your company to several of my friends. One of which is a Longaberger dealer! "

L.A., Sumter, SC

"What a beautiful business."

B.B., Northfield, NH

"Great site"

M.S., Mount Pleasant, SC

"Order arrived and the dinner plates are beautiful. Thx so much for your quality and your reps.. ( your personal touch is so very welcome these days- very few and far between!!) I forgot to mention the internet serv. Assoc. That took such good care of me, on the phone too!! 3 cheers to your associate....very nice indeed, and very detailed. Thx again"

M.S., Huntley, IL

"I appreciate the heads up on my order being prepared to ship. Being able to locate and order a treasured piece of dinnerware is a wonderful service. I hope to make good use of this when I have some good art friends sit at table with me--it is nearly a forty year wait. Over the years I worked very hard to provide for my family and all my dreams were put aside until now."

M.R., Des Moines, IA

"You have a fantastic website, easy to navigate. Many thanks for checking into my pattern request."

H.B., Newport Beach, CA

"I had to take the time to send this email because the Researchers at have continually proven to me (and my doubters) that "The truth is out there," and the Researchers at your company know where to find it! Whether it be a 80 year old pattern of unknown Richard Ginori...or it be a Oneida Silver Plate flatware from the 1960's (bought at The May Company in 1994) they still find it, they verify it , and they ROCK! You all are true PROFESSIONALS. I appreciate your existence, and hope everyone at has a wonderful 4th of July"

C.B., Sun City, CA

"Great website"

More Pages of Letters From Our Customers!

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