Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
N.P., Oxfordshire, UK
"I recently placed an order with you for six soup bowls in a Royal Doulton pattern, for delivery to an associate at the British Embassy in Washington. I just wanted to say how impressed I am with your excellent service. The items arrived promptly and safely, in perfect condition. The dinner service that my wife and I started to collect when we were married is now completed, and we are delighted. It is ironic, though, that we should have to find the few remaining pieces in the USA and carry them back home to the UK where they were made! We will now start building up our second collection and I look forward to doing a little business with you again in the future. My thanks to you and your staff. You run a great business."
L.M. Drummoyne, Australia
"Thank you, My order arrived today, amazingly fast and awsomely packaged in beautiful condition and just as (or better than) described! What a truly wonderful service and informative communication all the way. Certainly to be commended. A happy customer - who now has some cupboard reorganising to do....."
C.B., Garson, Ontario, Canada
"Hi! I received my napkin holders and I am very pleased. I must admit that I was leary at first about ordering from your company but my fear has certainly dissipated. I am very impressed with the quality of your products and moreover with your customer service and accessibility. I will certainly be doing business with your company again and so will some of my friends. Many thanks"
D.W., Clawson, MI
"Just wanted to let you know that the individual casserole in Lenox Percussion pattern that I ordered from you arrived today. I am very happy with the quality of the merchandise, great packaging job, and fast shipment. Look forward to doing business with you in the future."
R.R., Carmel, IN
"Thanks for the tracking information. I am a retired UPS Manager, and appreciate your attention to detail. So far your company has exceeded my expectations. Your email updates are appreciated."
P.M., Toronto, Canada
"Just to confirm that our order arrived safely today. We are very pleased with the product and it is a perfect match. Also we appreciate the very prompt attention and delivery of our order. Many thanks from a satisfied customer."
C.C., Felton, DE
"To my friends at Replacements. My order arrived this morning and it was BEAUTIFUL!!! My grandmother started this set of china for me back in 1977 from the A&P. If I had known about your company sooner I could have been ordering all of the pieces that I need. Again thank you so much for sending my order so fast and how you take great care in packaging the order"
B.R., Kalamazoo, MI
"I just received my order. I just want to thank you for your excellent service. The dishes are beautiful and are a perfect match to my set!"
S.W., Rabun Gap, GA
"Thank you very much for your prompt and accurate service. My china arrived today in perfect condition; I will certainly use Replacements Ltd. again!"
C.X., Cool, CA
"I wish to compliment Replacements, Ltd. for their outstanding customer service. From my first order, to the resolution of a small problem (due to my misunderstanding), your service was prompt, courteous, and the product without fault. I will have no problem recommending you to others who may be looking for china replacements. Forward this message to managers, owners, etc.....THANK YOU"
S.M.P., Minneapolis, MN
"Just a note to thank you so much for your prompt, efficient service, as always. Our salad plate arrived today and we're delighted! Your packaging is great, too. It's good to have our dessert set again complete. Best wishes"
S.G., La Plata, MD
"Thanks you so very much for finding my pattern for me. I never thought I would be able to find a replacement with not knowing the pattern name. Your prompt service is un- heard of and greatly appreciated. Thank you again and again."
N.C., Evanston, WY
"Hello! I thought I would drop you all a line and let you know that I received my order for dinner plates, cereal bowls, dessert bowl, and vegetable bowl all in great condition and I am thrilled to pieces! (Pardon the pun :-) I love this website and I thank you for helping me bring back some of my childhood by having the china pattern I have been searching for desperately!"
H.M., Baraboo, MI
"Thank you for filling my order so promptly. All of my things arrived safely the packaging was very clever. My china set has great meaning to me and it has been discontinued for over twenty years. I will enjoy these things for many years and they will be great heirloom pieces. Your staff was most helpful. All the best"
R. D., North Beach, MD
"My flatware arrived today. It is even more beautiful than I anticipated! I had a picture in my mind of what I was looking for, and the instant I saw Gorham's Monet, I knew I had finally found it. I'm so glad I kept looking until I discovered you! Thank you for the great inventory, the fantastic web-site and fast delivery. I couldn't be more pleased!"
M. C., Tasmania, Australia
"Hi, The champagne glass arrived this morning, thank you so much. I can't believe that I have waited 15 year to replace my broken one because I couldn't find one anywhere, and not to mention that I am in Tasmania and you are on the other side of the world. Thanks again so much, I look forward to doing business again. Kindest regards"
K.S., West Chester, PA
"I just wanted to say thanks for shipping my cups and saucers in perfect condition. They did not take long to arrive and the manner in which you packaged them prevented them from being damaged in any way. I am very happy to have found the replacements I needed and have begun to tell others I know about your fine service to your customers. Have a good day."
M.C., Tasmania, Australia
"Thank you so much for the opportunity to purchase this item as I have been searching for another one for about 8 years when I broke one during a house move."
Z. M., Meridian, ID
"Hi Replacements, Ltd. Just a note to let you know how happy I am with the replacements for my china. That set was purchased in Japan in 1955 and when the three pieces got broken, about 15 years ago, I was heartsick. I had no idea how to get the replacements. So I just took a chance and googled Noritaki and up popped Replacements, Ltd. What a wonderful surprise! I ordered by phone and your rep said it would arrive in 7-10 days...it arrived in 8 days. It is a perfect match and now my Clarabell is complete again! I intend to give it as a wedding gift to my nephew, and it is nice to have the complete set to give. It was a pleasure to do business with you and I have referred two other people to you.Thank you so much"
C.H., Celina, OH
"You don't offer a "Thank you" option so I'll send it this way. I placed an order just before Christmas, received it in time, the dishes were just as described, 30 years ago these dishes were originally purchased, and I made my sister-in-law cry. Absolutely...priceless. Thanks for providing this service. Because of replacements.com, I've been able to replace several lost, broken, and eaten by disposal pieces for various family members. Hope you have a prosperous New Year"
A.R., Bloomington, IN
"I don't know if this message is getting to the correct person, but if you wouldn't mind sending it on for me I would really appreciate it. I just need the owner to know how much our platter meant to my mom. It was her Christmas gift this year. Thanksgiving Day when mom was cleaning up from dinner she had all of her china drying on the counter top. The load shifted and her Great-Grandmothers Columbian Star platter fell and broke into such small pieces that she could not save the piece. My mom is one that always says, “That's okay, I can't take it with me.”, but this time it was very different. There is so much history and many memories behind these dishes. My husband and I went home that night saying we will pay anything to find something like it. With a little searching we found your website. We are so happy to say mom hasn't cried like that in a long time! Thank you so very much"
L.M., British Columbia, CA
"I have just received my package from you. I'd like you to know that I am supremely impressed with the amazing customer service you have. I was shocked that my order had arrived so quickly. I have also talked with your customer service representatives on the phone and they were extremely helpful and kind. Thank you very much for your business, and have a Merry Christmas, or otherwise, enjoy the holidays."
E.R.W., Pebble Beach, CA
"Just a note to tell you I've received my order and am SOOOOO pleased with not only the speed in which I received the order, but the quality of your service. I've been looking for years to complete my service for 12 and just recently discovered your company. I am a true believer and will not only be singing you praises but adding to my beautiful collection. Once again, thank you"
P.S., Brandon, MS
"It is most incredible, but I received my order TODAY! What wonderful service. Can't wait 'til spring when we come to G'boro to see our grandchildren and most certainly visit your place. Thanks for such professional service regarding my order."
"Thank you. I have just recieved all of follwing items. All the parcels have reached in good condition. I'd like to say thank you again."
S.B., Bell Buckle, TN
"I recently ordered some dishes to add to my china, Sheffield Anniversary, which I didn"t even think I could get anymore. I only had part of service for eight. It was great! It came much sooner than expected and I plan to order more next year. I have told several of my friends if they ever need to replace anything that they should try your website first. Thanks again!"
L.P., Winter Haven, FL
"Thanx for the great service and speedy delivery!"
A.S., Olney, MD
"HI, Recently, I placed a large order for crystal, china, and silver for my daughter and son-in-law. All pieces arrived well-packed, undamaged and rather quickly! I have purchased many things from Replacements over the years and CONSISTENTLY the experience is very, very pleasant. My compliments to your organization and all that are a part of it. Your website is extremely easy to navigate, ordering via telephone is quite easy and the people I have dealt with are always friendly and patient. Everything comes well-packed to prevent damage and I always know when it has been sent. From start to finish, Replacements does an outstanding job in every aspect. Included in this is the fact that you have a "featured pet and owner" section of the newsletter! How wonderful is that? Anyway, great holidays to you all! P.S. I originally was going to place this order on Thanksgiving and was REALLY PLEASED that you were closed!!!! REALLY! Made me think a minute or two and realized what a great thing that was in this day and age. Nice going!"
L.L., New York, NY
"Thank YOU! The box arrive safe and sound - so I am happy as can be first that you found the mugs with the style handle I wanted and that they are now here!"
E.F., Las Vegas, NV
"Thank you so much for your prompt service! I received my order yesterday. One of the boxes looked "worn" from shipping and I was concerned on the condition of the contents. But I worried for nothing. Everything was so well wrapped and cushioned that there was no breakage. I was thrilled. Kudos to your shipping department! Thank you again for your wonderful service!"
N.J.L., Livonia, MI
"Thank you for your prompt attention to my order. It arrived today (12/07/05) in perfect condition. Your packaging is excellent, but then I was sure you would know just how to ship china safely. I am so glad there is a company like you out there, and you can be sure that I will do business with you again and will recommend you to my friends and family for their replacement needs. (Also, you have saved my good relationship with my daughter-in-law who just moved into her new house. She finally has shelf space to store her good china but in helping her move in I managed to bang the first piece of china I picked up - a dinner plate, and I put a big chip in it. You have rescued me!!) Please know how pleased I am that you had a replacement piece in her pattern."
M.F., Petaluma, CA
"I just wanted to let you know how pleased I am with the manner in which you handled my recent order. Everything arrived in perfect shape, in good time. I'm adding to my mother's china to expand from 8 place settings to 12. Thank you!"
D.M., Yonkers, NY
"As always, excellent service...thank you very much...have a great holiday you've helped us to "set the table" for ours !"
R.P. Soldotna, AK
"YOU ARE WONDERFUL!!!!!!!! Your web site is by far the best I have ever been introduced to....Please keep up the good work..."
E.S., Kitchener, Ontario, Canada
"I received my order today ,everything was perfect. You have made my day. I never thought that I would be able to complete my dinnerset, that I had purchased some 40 years ago in Germany. Many thanks, from a very excited customer. I will make sure all my friends will know about your company and the service you provide."
J.M., Silver Spring, MD
"Thanks for filling and shipping my order. It arrived swiftly and in perfect condition. I WAS SO THRILLED to receive the china. This pattern was selected when I was first married. It was discontinued shortly afterward. As my family grew I wanted to complete my set. I looked for years to purchase some. Thank you for assisting me in fulfilling a wish of mine. Now I will have the beautiful dishes to use for family and friends. Also Thanks for filling my silver order. One fork was missing and I wanted to purchase some teaspoons. Lastly, I am grateful for the Christmas pieces I wanted for my holiday meals. Your warehouse must be outstanding. Some day I must visit. I noticed that I will need two more pieces of the Wedgwood as two pieces are cracked. Also I want to help a friend replace some of her broken pieces. Her pattern is Lenox Wheat. But I am not sure what pieces she needs. So I will write later. Gratefully,"
G.W., Calimesa, CA
"Received our order today, arrived in excellent condition. Congrats to your shipping crew for a well packed order."
D.H., Port Washington, NY
"All the items were received in excellent order. The packaging was excellent. You can be proud of your work. I will be recommending your company to others. Thanks again."
K.T., Midland, MI
"Thank you for your prompt reply. I received my order today and I love it and your service!"
A.W., Phoenix, AZ
"Just a note to tell you guys how much I appreciate your company and I think your e-letters are fantastic. I'm a dish fanatic and I always read them. What finally prompted me to write this is your new CLEAR mailing price table!!!! YEA!!! I've almost ordered stuff in the past but when I came to figuring that part out on your old table I scratched my head and procrastinated because I never could quite figure it out! Kudos for fixing that! Also, God love you guys for your pet policy! LOVE that part of your newsletter!"
More Pages of Letters From Our Customers!