Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.C., Charlotte, NC
"Thank you - thank you - thank you!!!! Replacements and the excellent job you do should simply win awards on a monthly basis for the wonderful work all the depts do! I had the pleasure of going on a company tour for the public over 4 years ago and continue to be in awe over the beauty, creativity, professionalism & vision experienced with each contact I have with your business. What prompted this email is that yesterday I inquired about receiving a pic of two items that I viewed on my monthly listing report from Replacements. Within 24 hours a gorgeously clear image was emailed to me! Stunning! You simply blow the competition away by this kind of service. Again your business seems to be a true reflection of people enjoying the place where they work. I have seen the video pieces that were on tv that show how the business was built, operated and the fabulous notion that dogs (many dogs!) Can go to work too and add to the pleasure of being at work. Great job and thank you for striving for excellence and far exceeding it! PS - I know that you probably already have an employee newsletter that includes customer compliments. I hope that my note can reach everyone and they can feel great that they truly are appreciated by customers they may never meet! Give those sweet, wet doggy noses a kiss and enjoy your day!"
B.G., Ottawa, ON, Canada
"Our order of three Denby Dinner Plates arrived today on schedule and in excellent condition. Thank you, for your prompt and most efficient service. They match exactly the original service that we purchased 25 or 30 years ago - and from which we had lost several plates due to breakage - and for which we have been unsuccessfully trying for a number of years to replace, Luckily we found you. We have already passed on your address to others in our family, and will be happy to do so to any others we know who are looking for replacements, or additions to their dinner and silver ware. "
I.S., Litchfield, CT
"I wanted you to know that the replacement was filled immediately upon my initial telephone call. I had ordered crystal flutes for my daughter to open at her wedding shower and the replacement arrived just in time. (She lives in San Francisco and I in CT; she was here just for the week-end.)Your customer service person (her name escapes me at the moment) was wonderful. I had called in a "panic" and she pulled the replacement herself to make sure it was not in any way defective. My daughter loves the flutes and I can't wait for her to use them at her June wedding in my back yard. I have (slowly) been adding to my mother's china (a discontinued Lenox pattern) through your company. Your staff has always been courteous and friendly. I love doing business with you and have recommended you to many relatives and friends. I wish you continued success and I just wanted to take this opportunity to tell you so. "
P.D., Atlanta, GA
"Bob, Got it and thank you!! The quick delivery of my beautiful china -- safe and sound and on time-- was a delight. I will recommend Replacements to anyone!"
B. K., Gibsonia, PA
"I just have to say thank you for these glasses! They arrived yesterday, and were perfectly packaged, and delivered without damage. I have been searching for these glasses for years, and had just about given up ever finding replacements. I was searching the internet to choose a new pattern when I found you had the replacement pieces. I have used your services before, but you didn't have these glasses available at the time. Thanks so much!"
R.S., Kelowna, British Columbia, Canada
"I received my casserole dish yesterday and am very pleased with it and the speedy delivery. Many thanks!"
P.C., Ajax, Ontario, CA
"I would just like to let you know that I received my plate and I am extremely happy with the service I received. Thanks"
N.M., Hollywood, SC
"I received my package today. The Shalimar and the Cowslip are as advertised and arrived in perfect condition. Good Packing! Thank you so much."
M.S., West Linn, OR
"The china I ordered was given to my husband and I as a wedding gift almost 28 years ago in South Africa. We picked the pattern because my husband's grandmother ( who had passed away,) name was Claire. Last Monday I was having a meeting at my home and wanted to serve some tea. I had the cups and saucers on the tray ready to carry them to pour it. I bumped the corner of the tray on a door frame and the cups went crashing to the floor. My heart sank, but I put on a brave face, knowing that the ladies at the meeting felt badly for me and I didn't want them to feel even worse. I was so excited to find the pattern on your web page, I can't believe I will have them in my home within 10 short days. My dear sweet husband is buying them for my birthday, (which isn't until May) I guess I am doubly blessed. Thank you all again,keep up the good work, Kind regards"
E.E. and B.E., Norristown, PA
"We received our replacement plates on Wednesday, and they are beautiful. We had bought the original set 32 years ago when we married, and over the years, five of the dinner plates had broken. Although we bought a second set of plates over time, my husband and I always liked the original Mikasa TerraStone Vanilla pattern. The replacement plates you sent us look brand new, and now that we have the full set again, we're ready for our next 32 years together. Thank you"
M.P., Flint, TX
"I am absolutely awed!!! I had almost given up hope of ever knowing the Maker & pattern of this crystal. I don't believe I would have ever found it even though I purchased the Crystal book from Replacements. If listed, I didn't recognize it at all. It's a silly thing..but I am so happy I have 'happy little tears'. You have made a lovely day even more beautiful. Thank you so much for offering this service and for solving a mystery for me. I appreciate it more than you will ever know. I look forward to your emails and I will be back to purchase several pieces soon. Thank you again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
A.H., Guntersville, AL
"I want to take this time to thank you for your excellent service when I ordered from you before. My son was helping my mother wash dishes after Thanksgiving dinner and had broken her gravy boat dish from a pattern she had gotten many years ago through the grocery store (like stores used to do, when you buy, say, $10 of groceries, you could get a dish to go with the set). She had the entire set. We had used that particular piece every year at Thanksgiving and Christmas. He was heartbroken. I had heard about your website on Oprah, so I decided to give it a try. My mom had said not to worry about it, because I could never find a replacement. How shocked I was when I saw it right there on your website. I quietly ordered a new gravy boat and my son surprised my mom with it at Christmas. Thank you so much for having it! My mom was able to keep her set complete and my son was able to make up for breaking the dish. I will continue to order from you and recommend you to others!"
P.H., South Lake Tahoe, CA
"I thought that I would never again find the pieces to rebuild our fine China, I will do more business with your company. Thanks for good service on a timely manner."
E.H., Madison, WI
"Thank you so such for the detailed, organized and FAST reply! It is greatly appreciated. I've forwarded to my sister and we'll be in touch about our final selection. You are great!! Please convey my thanks to your supervisor as well. I've dealt with Replacements quite a bit over the years and you all have been so very customer oriented. It is so very nice to see that carry over to the web/email component as well."
B.G., Stone Mountain, GA
"We recently made our first purchase from you and I just wanted to thank you for the great service. Even though the price of the order was very small, we received it in less than a week from the day the order was placed. The packaging was very secure, and we are extremely satisfied. Our friends will hear of your company today. Thank you"
M.M., Palm Springs, CA
"Hi, I am a repeat customer and am always thrilled with your high standards of customer service. Last Saturday night I attended the Human Rights Campaign 2004 Los Angeles Gala at Century Plaza Hotel. I was pleasantly surprised to see Replacements, Ltd. listed as a National Sponsor of this fine organization. I just wanted to write to let you know that your customers do appreciate your corporate support of organizations that work to protect human rights and fight for equality for everyone. This is something I will remember every time I order from Replacements, Ltd in the future."
V.A., Monson, MA
"Wanted to let you know I received my silver today and am thrilled. It is beautiful and for the first time in years the whole family can have dinner with the matching silver. Thanks again"
S.B., Pleasant Hill, CA
"Thank you so much for making this so easy. I look forward to receiving this order, I have had these dishes for 20 years and I don't have one chip in any of my pieces. You can imagine my excitement seeing that you have replacements for this particular dish. What a pleasure to have an order made so easy."
S.K.P., Waikanae Beach, New Zealand
"Kia ora is our greeting to you and my thanks also for my Royal Albert replacement B&B plate which safely arrived 'down under' this morning. What great service! All this long way to Middle Earth ... I am truly grateful you have enabled me to keep my mother's gift complete (after Muffin the Cat destroyed the original plate)."
B.R., Newcastle, WA
"Dear Sir/Madam, we received the Royal Albert Centennial Rose Tea pot and it was in perfect condition. The packaging was an art form in itself. Your prompt response and an excellent product is very much appreciated. We have many friends who also collect fine china and they too at times have unfortunate accidents. We will be recommending you to all. The tea pot was a sentimental keepsake as it was given to us on the Canadian Centennial and my understanding was it was created by Royal Albert for that occasion. We have the original teapot sans the tea cap. We would be interested in obtaining a replacement tea cap for our original Royal Albert Tea pot (sml) if one is available. Again thank you for fine service."
P. W-P, Halifax, Nova Scotia, Canada
"My second order from Replacements arrived today and I just had to write. The china is wonderful of course, but the service and friendliness shown by the Replacements team is extraordinary! (You must also have a Lear Jet to get parcels delivered so quickly...) You have made me a repeat customer for life!"
B.K., Richmond, IN
"I have used your service for over 10 years and I'm always happy to do business with you. May God bless and prosper you."
T.R. Los Angeles, CA
"You guys are unbelievable. Thank you so much for finding my pattern so quickly. (You should be working for the Secret Service or the FBI! You're amazing sleuths!) THANK YOU!!!!"
M.M., Middletown, RI
"I've been ordering from REPLACEMENTS for a few years, since both of my married children have patterns they REALLY like and could not replace in the normal way. So I've been using your company for awhile. Recently I checked to see if you had the REED & BARTON Christmas Crosses. My father, Arthur Washburn, gave me mine (1973 Washborne Church Cross in England) back in 1973, and I've worn it proudly for the past 30 Christmases. By the way, I traveled to England and found the tiny hamlet where the Washburn family came from and the church where my ancestors are buried and there, at the top of the church, was THE CROSS! I wanted to present this cross to my Granddaughter, and to each new Granddaughter (if I'm so lucky) so I turned to REPLACEMENTS. Upon dealing with your Customer Service Department, especially (one particular employee), I have in my possession this wonderful cross and will be able to give it to my Granddaughter, Madaline, to be put into a drawer until she is old enough to wear it. I cannot say enough about your staff. Your employee took the time to check the crosses to see which one was the "best of the ones" you had in stock. She understood my desire for the "nicest" one since this is more than just a collectors piece...this is a part of my family. I can only sing your praises to all my friends to show my appreciation. Again, you have a wonderful staff and very caring employees. With thanks"
R.W., Waycross, GA
"Thank you for finding my collector's plate by Rob Sauber, Mother's Joy. I am so delighted. Thank you again and again. I have been searching for at least four years."
M.S., Santa Fe, NM
"I just thought I'd drop you a line to let you know how pleased I have been with your service over the past few years. It is a pleasure to do business with you. Your service is efficient and every time I have had contact with you, your customer service agents have been very polite and pleasant to speak with."
D.N., Camden, SC
"I just wanted to thank you for all of your recent help in finding a Lenox china pattern which I have been searching for now for seven years. It was an accent plate called Christmas Solitaire with the silver holly leaves around the border. Your shipments arrived this week in perfect condition and I am thrilled! It was packed so professionally and I can't wait until Christmas to present it to my daughter who has been talking about this china ever since she saw it in a Lenox Outlet in Delaware seven years ago. Thank goodness for Replacements ! Your people spent many hours on the telephone with me last week and e-mailed me photographs of various patterns before we found the right one. I am very appreciative. Thank you again."
L.F., Fayetteville, NC
"Thank You very much. My ordered arrived today and everything was fine. Your company did a great job on my order. You were fast and efficient. Thanks again."
K.F., Chadwick, MO
"I am so pleased with the service at Replacements, Ltd. It has been a pleasure to do business with. From the customer service reps to receiving my order, I am truly impressed. I hope your employees know how lucky they are to be associated with your company. I realize Missouri is a little far, however, if there was a way I could be associated with your company, I would. Thank you so much"
L.M., Rowlett, TX
"I received my order last week and wanted to thank you for your prompt and courteous service. Also I do not believe I have ever ordered anything that came to me as well packaged as this order did. Please know that I will recommend you to friends and when I have anything to replace or order, I will check with Replacements, Ltd. first."
N.C., Mountain Home, AR
"I just wanted to compliment you for your prompt service- we have safely received our replacement pieces of my mom's Friendly Village dinnerware, broken years ago. I first heard of your company in magazine advertisements, then was reminded of you again after seeing a TV program on your company. I love that you allow your employees to bring their dogs to work with them, and that Mr. Page is a dachshund lover, as are we- owners of 2 lively ones! Thanks again for your wonderful service, and continued success in what appears to be a very employee- and customer-friendly company!"
C.E., Fredericksburg, VA
"I am delighted to let you know the merchandise has arrived today in beautiful condition. When I inherited my grandmother's china for 12 at my wedding, I had wanted a complete silver flatware set to match, but over the intervening 35 years, children and their expenses had first priority. Now it is complete; ready for the next generation. Thank you for your prompt and affordable attention."
R.S., Buffalo, NY
"I want to thank you for the teaspoon that I had lost from my set. Now, it is complete again. You have a wonderful service and I wish you good luck. I might move to NC someday. I spent almost three years in the Army in Fort Bragg."
B.M., Valrico, FL
"I want to thank you for your company. Last Christmas we accidentally broke our creamer to our discontinued pattern, The Holly and the Ivy (Royal Gallery) and when I went to your website, you did not have even one piece of the pattern in stock. Needless to say, we did not hold out much hope that we would replace our piece anytime soon. But Lo! and Behold--we got an e-mail today, Feb. 5th, and we placed our order right away for our replacement creamer! (Plus we added to the set!) Thanks again so very much. We have ordered other pieces throughout the years from you for our discontinued Mikasa pattern, and we have always been pleased."
F.W., Austin, TX
"We just wanted to let you know how pleased we are with the timely service and superior condition of our order. We will be doing business with you again and will recommend you to any of our friends when the occasion arises."
C.W., Belleville, IL
"This message is long over due! I just wanted to let you know that I did receive my order in January and I couldn't believe the fast service, not only did I receive the package of the two plates from your company, but I also was surprised the way they were packed and shipped. This message goes to you and your employees. "Hats off to your people" who work in this department. I just want to say thank you and I will pass this information onto my friends."
M.C., Nashville, TN
"I placed an order with you last week and wanted to let you know that is was a very pleasant experience. I was sent an email about my patterns. I saw some pieces I needed, went to you site, ordered, received confirmation and they arrived Tuesday. Thank you for providing to me an easy and hassle-free way of ordering my plates, bowls, etc."
C.S., Suttons Bay, MI
"I received the shipment today and I have to tell you that I'm really impressed! Not only was my order processed and shipped promptly, but the way the pieces were packed was great!"
M.B., Olathe, KS
"THANK YOU so much! I am so pleased to have found this site and am very happy as I ordered a crystal goblet last month that was my pattern from 15 years ago. I cracked one accidentally and was so upset that the store In which it was from discontinued my pattern. The crystal Goblet arrived at my front door so beautiful, I kissed It many times! hee! Thanks again for your wonderful Site, I have referred it on to my family, friends and neighbors."
L.O., Arlington, SD
"Last month I placed my first order from Replacements. I am impressed!!! It was easy, you were very prompt, and you even sent me confirmation of shipment. And did I ever surprise my wife!!!! We have looked for years trying to find our china and have never seen it anywhere. We have even looked in what we call "junk shops". In fact, she asked what kind of "junk shop" I found the Lenox in. I didn't tell her about you. There are more items I plan to order from you, so I'll wait a while before I do. Thank you for your help in adding pieces to our "wedding china". We were married in 1975 and could not afford to complete the set. It's fun to be doing it now."
More Pages of Letters From Our Customers!