Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.K., Poway, CA
"I ordered 3 plates on Nov. 23 and received them Dec. 3 in perfect condition. These are to complete a china set my mother received for her wedding in 1946. Even though she passed away 18 years ago, THIS Christmas my brothers and I will sit down to a table set with her china and we will ALL have matching plates. Using this particular set that my mother loved so much makes it seem like she is really still with us. Thanks for your help."
A.C., Croton on Hudson, NY
"Your quick response to my question was AMAZING!! Your company and staff are terrific-such amazing service! Thank you again!"
R.M., London, Ontario, Canada
"My china order arrived today - simply marvellous !! The piece is flawless...you guys are the best...the packaging is virtually indestructible...my wife is going to love this Christmas present...our china pattern has been out of production since about 1985...she's talked for years about getting a meat platter...I've been looking for months on E-Bay...with no luck...I'm thrilled to have found you...and I think I'll definitely be back...I've told everyone I know."
H.L, Beloeil, Quebec, Canada
"I just received my order and I would like to thank you. I have been searching these pieces for several years and was no longer thinking to find them. They are exactly the same pattern!!! I will be very pleased to set the table for Christmas. I am very grateful and wish you a MERRY CHRISTMAS AND A VERY HAPPY NEW YEAR."
J.C., Chicago Heights, IL
"I received my order and THANK YOU for such prompt and efficient service. I am recommending you to all I know. Everyone was helpful and pleasant (rare today when you call businesses) I will order in the future from you again....After Christmas I want 2 more place settings for my silver...but I'll wait a little..money!!!! Thanks again and look forward to doing business with you again."
S.T., Carnation, WA
"Thanks for a job well done! The plates came on time and in perfect shape, and we happily used them on Thanksgiving Day. It was a pleasure doing business with you!"
K.W., Mobile, AL
"I just wanted to say I love your company! I broke several pieces of my mom's china set a couple of years ago (she had passed away and left the china to me) and needless to say I was distraught. I had no idea what the pattern was so I sent you a picture of the plate and you guys told me right away what the pattern was. I now have a full set of china! I was wondering if I could send you a digital picture of my silverware to find out what the name of the pattern is? Thanks for all of your help!"
C.G., Guelph, Ontario, Canada
"Just want to say that I received my order today and was very pleased that everything arrived without any problems at all!"
J.D., Panora, IA
"Wow!!! Today I received the order which I placed only eight (8) days ago! Now that's what I call service!! All pieces arrived in excellent condition; my compliments to whomever packed the parcel. I am very pleased with the merchandise and was exactly what I wanted and needed to replace certain pieces of my set of china which I purchased before my marriage over fifty years ago. Unlike most Internet/mail orders, this was the best service I have ever received! Keep up the good job - - and my ‘Thank You!’"
D.H., Victoria, Australia
"Just to let you know all this arrived safely, I am most grateful for your firms' care and thoughtful packaging - a pleasure doing business with you."
B & L T, Parksville, BC, Canada
"Just to let you know, our order arrived yesterday, Nov. 22, well beforewe expected it. Everything was fine...great packing job. Thanks again for your great service, very prompt and efficient. Our guests will be dining on pristine plates once again."
J.K., Wallingford, CT
"Last Friday, I received the Caithness Barrel Thistle vase I ordered from you. I would say that this was probably the best on-line shopping experience I have ever had. I had been searching for this item as a special Christmas present for my wife, but could not find it anywhere else in the United States. The price was exceptional. But what was most surprising was the way the entire transaction was professionally handled. Shipment was extremely fast (I received the item one week after I placed my order), the item was of first-rate quality, and the care taken in packaging the product was outstanding. Despite your discounted prices, you provide premier service. The objective of any business is to delight one's customers; in my case, you have done that successfully. Thanks again."
D.M., Prineville, OR
"Wish to compliment you for your excellent newsletter that is refreshing reading each month"
K.S. Tyler, TX
"I can't tell you how pleased I am at your service. My packages arrived within only 5 days and in perfect condition! Finally, a company that knows how to ship china!!! Thank you so much - I can't wait to order again."
S.S., Stafford, VA
"Wow! I ordered a gravy boat on-line in the evening of November 16 and it arrived today - November 18! What fast, efficient service! The gravy boat is in mint condition and was packaged so well that I suspect the box could be dropped off a truck and still protect the contents. Thank you for such prompt service. I look forward to future business with your firm."
G.S., Fairfax Station, VA
"Order received today - so quick!! Thank you for such speedy shipping!"
B.W., Vienna, VA
"Hello, Please feel free to use me as a reference. Two days ago I ordered two extra dinner plates of my discontinued Wedgewood pattern, Kutani Crane for the holidays. Today they were safely delivered to my door, very carefully packaged, and in great condition. I also felt the prices were extremely fair, and that the service was so convenient. You can bet I will let my relatives and friends know all about Replacements, Ltd.!"
L.D., Milwaukee, WI
"Thank you again and again and again! I'm hoping your research department gets love letters all the time - but in case you don't! THANK YOU! I'm digging thru 100 years of family acquisition and your staff has regularly and quickly come up with answers that have enabled me to give stuff to the relatives with information and advice on where to get more! Thank you - I wish I lived closer so I could bring cheesecake to you all! (I run IT customer service centers and I know how hard it is to keep up a good performance....) You do a smashing job!"
M.U., Sarasota, FL
"Dear Replacements, Inc. I just received my order from you. It came packaged so nicely and was delivered promptly. My wedding china was discontinued just a few years after I got married and I have been looking to complete my set for several years. I was thrilled when I saw on your web site you had the pattern and pieces I needed. Thank you!"
S.S., Fulshear, TX
"I see that you are a certified public account. I also am a CPA, who just happens to like nice crystal, china, silverware and other collectibles. You have a great web site that is easy to navigate, as well as a beautiful store. I live in Texas but stop when in your area. A satisfied customer."
M.C., Bolton, MA
"Hello, I'm just writing to say I was very pleased with my order. I had received my entire order yesterday, and happy to say everything arrived unbroken, I look forward to possibly doing business again with you in the future. Thanks for being efficient."
S.W., Independence, MO
"I just want to let you know that the china arrived in great shape. Your packing is wonderful. I appreciate the fact that you are available, and I will keep your website handy for future needs. Thank you!"
S.S., Flushing, MI
"Hi, I received my dishes, I ordered and was very pleased. I finally finished my set after 28 years married. Thank you"
J.R., Taylorville, IL
"Thank you so much for your service and helpful ways. I look forward to receiving my order and ordering more when I can. Knowing that you are looking for the particular pieces I am wanting is a comfort."
C.W., Dallas, TX
"I just received my order and I am so pleased! I bought this beautiful set of china knowing several pieces were damaged. With the arrival of my replacements pieces, I can't wait for my next dinner party. Thank you, for the care in packing, the quick shipment and for having these pieces in stock!"
C.I., Schnecksville, PA
"Just wanted to let you know I received my order this morning and they are absolutely just perfect. They match my mother's set to the tee. In fact, they are brighter than the original even tho the old ones have recently been polished. Thank you so much for your courteous telephone response and prompt attention to mailing. I have sent some photo copies of another set to see if you have matching serving pieces. I look forward to hearing from you regarding that as well."
R.C., Fresno, CA
"I am not sure who to direct my comment to, but our crystal arrived yesterday, and we are so pleased! We now have a set of thirteen goblets to pass on to our niece, and she will have her grandmother's crystal to enjoy. The original crystal was a wedding gift to my husband's parents when they were married in 1931, so our goblets are 73 years old, and we use them often. Thank you for your help."
B.A., Saint Johnsbury, VT
"Hi Folks, I have received my order and am pleased with it. I must say it was a great pleasure to do business with your company and I'm impressed with the way you conduct it--Many Thanks and best wishes for continued success!"
M.P., Double Bay, Australia
"We recently placed our first order with you and are writing to say how pleased we were with the entire process. The items were very satisfactory, well packed and we appreciated the return address label enclosed to assist if there was a problem. We will definitely be using your service again."
L.H., Bigfork, MT
"I loved your newsletter! And the sensitivity depicted by mention of the hurricane Charlie victims. This is good...Very good, my friends."
G.B., Long Beach, CA
"I just received exactly on time as promised the wonderful Wedgwood Cornucopia sugar and creamer (style 146) which we had been told had been discontinued in the US. If I wanted a set I would have had to order it directly from England, if they weren't out of production. My husband and I have been looking for these for many years and thanks to your wonderful online registry service for missing pieces, I got an email and ordered them the very next day! They arrived in terrific shape thanks to your wonderful packaging and I just had to tell you how very happy we are! I know I'll be ordering more pieces in the near future. Thank you so much."
D.L., Memphis, TN
"I know you are sick of hearing from me but I have one more 'thank you' to extend........and that is for the table setting guide for the 'simple minded' you offer at your web site. Mother and I had been discussing it (guessing at it!) Just yesterday and one day later, you solved our problems...........many thanks for this service. It sure makes our lives easier!"
J.U., Canterbury Kent, England
"Very many thanks for sending my china so promptly. It all arrived safely and in one piece so I now have a complete set of my mother's tea service which is wonderful! I shall be looking at your website often to see if there is anything else I need and will be pleased to recommend your service to all my friends. Again very many thanks for all your help,"
J.B., Avon, OH
"Hi. The order that I recently received was wonderful! I was told that some of the pieces would be slightly imperfect. They were clearly marked, but in some cases I could hardly see what the imperfection was. They have blended into my set beautifully. I am proud to be able to be using the same dishes that were given to me as a young bride thirty-one years ago, and they look as nice as they did when I picked them out. I am so glad I heard about your service."
L.F., Jackson, MI
"Just want to thank you for keeping your newsletter user friendly. Also for the thoughtful featured pet section -it always brings a smile to my face when reading it. It's like the comics in a good newspaper. A welcome section."
L.R., Bartlett, IL
"I received my order on June 22. Thank you for your very prompt service and especially for the extra care you take in packing the merchandise you ship. I am amazed! A very happy customer."
M.M., Poplar Bluff, MO
"I received my replacement plate on Sat. June 12th. I was delighted that I now again have a complete 12 place setting. I would recommend your company to anyone. Thanks."
J.B., Rego Park, NY
"I have received my order and cannot tell you how delighted I am. This set has a tremendous sentimental value for me and I really never expected to find replacement pieces -- it dates back to the 1970's. I am thrilled. Please let me know if and when dinner forks become available."
G.B., Eugene, OR
"Received my order the other day. Just would like to thank you for such good customer service and great quality of product at a very reasonable price. You have a great business and I thank you."
D.T., Longmeadow, MA
"Hello Replacements: The Merchandise Arrived At My Home Today. I Am Quite Pleased With The Dishes. As Usual Ups Delivered The Product Safely. I Am Impressed With Your Company. You Have An Excellent Website, Excellent Staff Throughout My Experience Both In The Shipping Department And In The Telephone Customer Service Department. I Would Not Hesitate To Be A Repeat Customer Or To Refer You To Any Of My Friends. Thank You For Your Prompt, Efficient, Courteous Service And For A Great Product. "
More Pages of Letters From Our Customers!