Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.L., Grand Junction, CO
"This is just a quick, heartfelt thank you for the wonderful service you provided in not only locating the pattern of china I requested, but for shipping it to me in an amazingly timely manner. The pieces arrived yesterday, are washed, and looking beautiful in my china cupboard. Ihave agonized over these missing pieces for years, and am delighted to have had the opportunity to replace them. Thank you again for your wonderful service."
R.G., Herts, United Kingdom
"Just to confirm that the 3 plates were received this morning. We are delighted, particularly since the full set will be used during our 40th wedding anniversary party on 30 March. We will have no hesitation in recommending Replacements Ltd to our friends and relatives here in UK. Your excellent performance is in stark contrast with that of one of your competitors, who accepted two orders then cancelled them. It was then that I found Replacements Ltd. Many thanks. Best regards"
W.B., Durham, CT
"They should give you a raise. With personal attention such as yours (shown below) rather than some godawful KANA-bot-generated eCRM nonsense, you can bet that Replacements, Ltd. will get my business whenever such things are needed. You've managed to add the Net to your business without the cost of destroying personal attention. Cheers"
J.L., Boulder Creek, CA
"Thank you, thank you, thank you! :) This means a lot to my sister as these pieces add to the set our mother received originally as a wedding gift in 1961! :) You all are really great!"
G.A., Locust Valley, NY
"Great site. You've found other items for me before. Thanks!"
C.A., Modesto, CA
"I have bought this patten from you before and i never thought i would find it again. I'm so glad you are here!"
B.M., Lakeland, FL
"Received my order today! It was in perfect condition. Thank you for your great service!!"
M.B., Wilmington, MA
"Just writing to say thanks, the packaging is amazing, and every thing arrived in perfect condition, I been looking every where to replace two cups for my china set, and was having a hard time, then your letter arrived, and bingo I found my pattern and also was able to replace a bumble bee dinner plate for my little granddaughter, plus I was able to find my crystal and replace those glasses that were chipped,Bravo, good work now I know where to go when something gets broken, once again Thank you."
M.B., Southwick, MA
"Received order today, packing was superb, thank you"
D.R., Plano, TX
"I received my order today (much sooner than expected) and was very impressed with the way the items were packed. I don't see how any shipping company could have damaged the contents, the packing was so extraordinary. All items I requested were in the box and exactly as new, again, very impressive. These items now make my sets complete. Hopefully, I won't need to order replacements again, but, should I, you can be assured I will be placing my order with Replacements, Ltd. Thank you,"
K.B., Lynchburg, VA
"Have ordered from your company before and have been so pleased with your efficiency and the lovely manners of your telephone operators."
C.P., Paisley, United Kingdom
"I received my coffee pot yesterday and I am delighted with it. It arrived safe and sound and far quicker than if it had been posted in the UK. Thank you very much indeed and I have put you address in my address book so you may be very sure you will be my first port of call if I need any further replacements for any of my china. I like good china and I feel even more confident to use and enjoy my Minton now I know where to get replacements for any breakages. I shall have no hesitation to pass your details to any of my friends should they have need of your services. Once again, thank you."
E.A., Mars Hill, NC
"Love the website and the store!! Carry hard to find items and patterns!"
S.A., Upland, CA
"I've been looking at these website for years. It's great to know that you can find my pattern even though they do not make it anymore! Thank you for your search!"
L.B., Perkasie, PA
"Your company is wonderful! I enjoy shopping online with confidence about your integrity in business practices and quality standards in merchandise. Keep up the great work! This past year, my son and my daughter were both married and the wedding dates were only 6 weeks apart. The joyous occasions invited more formal entertainment than typical and caused me to need additional special pieces to supplement my silver and china. Thanks to Replacements, I was able to match my patterns that had been discontinued over a decade ago. The table looked lovely for my daughters bridal shower tea and the rehearsal dinner for my sons wedding was simply elegant. On top of that, I was able to shop for wedding gifts and start a crystal collection for the newlyweds. Thanks for making elegant living so convenient for the mother of the bride (and groom)!"
MBB, Lyme, CT
J.A., Atherton, CA
"I am impressed with your inventory and prompt e-mail notification of available merchanise on my wish-list! I have purchased several items from you, with success!"
B.H., Rockville, MD
"You are the most wonderful internet service that I have worked with! Your operators are super, your mail messages such as this one are crystal clear and always correct. Your speed at processing orders has no rival. Really, thank you so much for providing such a wonderful and much needed service to the community. Everybody breaks a dish, and you have made replacing it a cost effective breeze. Do you by chance have any of the new silverware (actually stainless steel) by Mikasa? I bought a set of 8 about 1 year ago in a store and unfortunately they closed. Once again, thank you so much."
V.G., Manitoba, Canada
"My order was received, thank you very much - all in good order - well packed! Thanks again."
J.B., Lutherville Timonium, MD
"You're the best!"
E.S., Hannibal, MO
"Thank you so much for your service, and for shipping my order safely and successfully with no damage. After all these years, I will thoroughly enjoy these replacements, which refill place settings of my original wedding china and crystal. Most of the pieces I own were gifts from my family and friends at my wedding on June 26, 1948, when I married my high school sweetheart. They were purchased at a downtown jewelry store in our hometown, Ft. Worth, Texas. Over the years, I have enjoyed them for special holiday occasions for my family. I plan to make additions to the china and crystal in the future, for the benefit of my daughter, granddaughter and great-granddaughter."
R.S., Tecumseh, OK
"I wanted to let you know that I had placed another order with replacements.com and it was another wonderful experience. When I placed my order the person on the line was very well informed of my item that I wanted to purchase. I also received an e-mail letting me know when my order was processed and then another e-mail letting me know that the order had been shipped, and as always my order was delivery promptly and well packaged. You all don't know what wonderful work all of you do and the owner of the company should be very grateful that he has such caring people working for him. I will place another order from you all as soon as possible. Tell everyone thanks and another job well done."
S.A., Clarkdale, AZ
"Great site--thank you!"
B.B., Mount Kisco, NY
"Purchase items from replacements before and was very satisfied"
C.M., Las Vegas, NV
"I would like to thanks you for my order. This was the first time I was using your company and had placed an order. Placing an order I was worried because companies I have used in the past have not packed there china / breakables very well and items have gotten broken. However with your company the items arrived fast to my home and were packaged like a pro. Even my roommate commented that there was no way the dishes were going to get broken. My order for the Corelle Country Cottage flat rimmed soup/salad bowls arrived today early this morning and I am pleased to say that your company has excided my expectations and I am glad I found your company if you have any more items I am looking for in the future I will come back and purchase it. A loyal and happy customer PS the sales guy that helped me with this order was extremely helpful and friendly as well as the second sales person who placed my order for the Corelle Country Cottage 6 oz juice glasses both time they got all my questions answered in a timely fashion and made me feel like they appreciated my business. I look forward to getting more items and doing more business with your company.
C.G., New Brunswick, Canada
"I thank you. We have received our order and are very pleased. I have referred you to other people so hopefully you will be getting more business from this area."
C.D., Radnor, PA
"What wonderful service! I appreciate the prompt delivery, very friendly customer service reps, great packaging and most of all the flawless silver. Thank you! Thank you! Thank you! "
K.A., Dayton, KY
J.B., Totowa, NJ
"Order Received in excellent condition. Thank you as when I purchased my primary set, it didn't include these pieces and I never expected to be able to find them. It certainly has been a pleasure dealing with your company."
B.W., Yorktown VA
"I just received my 2nd order and everything was PERFECT!!! Thank you so much for managing a company with such care and personal attention. Blessings"
B.W., Lawrenceville, GA
"I received my order only a couple of days after I placed the order. I couldn't believe how quickly it came. The items were so carefully wrapped and so secure. Everything I ordered was in the box and in pristine condition. I have to admit I was a bit nervous about having china sent across country in a box. I was amazed. I do believe I would trust you people to ship eggs securely and arrive and fresh too! You people do great work. I appreciate all the wonderful customer service. Everyone had been so nice and helpful. I am sure I will be back. Thank you very much."
J.C., Ontario, Canada
"Delivery of the Visions saucepan was even earlier than the estimated time of arrival. The careful packing kept it in perfect condition and I want to thank all your staff for such prompt, courteous, and informative service"
J.G., West Palm Beach, FL
"Just wanted to thank you very much for your prompt service. I received my plate today and it is just perfect. Once again, thank you for services. Very sincerely,"
J.C., Charlotte, NC
"received my shipment,I am very happy to have these, they were something my mother had in the late 50's and I have always loved them all had broken except for a couple, and I am glad to have the set back thanks for your help finding them"
P.T., Amsterdam, Netherlands
"My china arrived safely this morning. Thank you so much. Great service, fantastic packing and very fast delivery. Yours faithfully,"
SGS, Ontario, Canada
"I had no idea you had a pet-friendly policy at the workplace. "Congratulations - I like you even better now. I wish more workplaces would adopt your policy - you are the best!"
C.L., Canberra, Australia
"I am delighted with the china horse plate - it arrived at my home yesterday (Monday 11 Feb 2008) amidst all of the packaging which kept it in tip-top condition. I am most impressed! This is the first time that I have ordered online, overseas, and it has been a pleasure to do business with you. This will no doubt be the start of yet another collection!! Please pass on my heartfelt thanks to all the staff concerned. kind regards"
C.H., Parkersburg, WV
"I loved the article about (one of your employees) and Lorna Doone. What interesting subjects (they) are to write about, and the article was very well written. The day your newsletter shows up in my inbox, I know it is going to be a great day! It takes me many sittings to read/scan everything, but, when I have to go back to "work," I eagerly anticipate the next time I can read about silver, china, crystal, pets, collectibles, history, the French language, and a whole lot more from your valuable newsletter. Thank you, again!"
R.R., Flushing, MI
"I wanted to let you know the tureen arrived this morning (Sat 2/9/08) in excellent condition. I was appreciative of the great packing and protection of the tureen you did. I would certainly rate you FIVE Stars!!! Thank you for a very smooth and easy transaction...."
J.A., Winderhaven, FL
More Pages of Letters From Our Customers!