Replacements, Ltd.

(page 195)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

B.W., Yorktown VA

"I just received my 2nd order and everything was PERFECT!!! Thank you so much for managing a company with such care and personal attention. Blessings"

B.W., Lawrenceville, GA

"I received my order only a couple of days after I placed the order. I couldn't believe how quickly it came. The items were so carefully wrapped and so secure. Everything I ordered was in the box and in pristine condition. I have to admit I was a bit nervous about having china sent across country in a box. I was amazed. I do believe I would trust you people to ship eggs securely and arrive and fresh too! You people do great work. I appreciate all the wonderful customer service. Everyone had been so nice and helpful. I am sure I will be back. Thank you very much."

J.C., Ontario, Canada

"Delivery of the Visions saucepan was even earlier than the estimated time of arrival. The careful packing kept it in perfect condition and I want to thank all your staff for such prompt, courteous, and informative service"

J.G., West Palm Beach, FL

"Just wanted to thank you very much for your prompt service. I received my plate today and it is just perfect. Once again, thank you for services. Very sincerely,"

J.C., Charlotte, NC

"received my shipment,I am very happy to have these, they were something my mother had in the late 50's and I have always loved them all had broken except for a couple, and I am glad to have the set back thanks for your help finding them"

P.T., Amsterdam, Netherlands

"My china arrived safely this morning. Thank you so much. Great service, fantastic packing and very fast delivery. Yours faithfully,"

SGS, Ontario, Canada

"I had no idea you had a pet-friendly policy at the workplace. "Congratulations - I like you even better now. I wish more workplaces would adopt your policy - you are the best!"

C.L., Canberra, Australia

"I am delighted with the china horse plate - it arrived at my home yesterday (Monday 11 Feb 2008) amidst all of the packaging which kept it in tip-top condition. I am most impressed! This is the first time that I have ordered online, overseas, and it has been a pleasure to do business with you. This will no doubt be the start of yet another collection!! Please pass on my heartfelt thanks to all the staff concerned. kind regards"

C.H., Parkersburg, WV

"I loved the article about (one of your employees) and Lorna Doone. What interesting subjects (they) are to write about, and the article was very well written. The day your newsletter shows up in my inbox, I know it is going to be a great day! It takes me many sittings to read/scan everything, but, when I have to go back to "work," I eagerly anticipate the next time I can read about silver, china, crystal, pets, collectibles, history, the French language, and a whole lot more from your valuable newsletter. Thank you, again!"

R.R., Flushing, MI

"I wanted to let you know the tureen arrived this morning (Sat 2/9/08) in excellent condition. I was appreciative of the great packing and protection of the tureen you did. I would certainly rate you FIVE Stars!!! Thank you for a very smooth and easy transaction...."

J.A., Winderhaven, FL

"Amazing website!!!"

D.G., Dover, DE

"I just want to say how very very pleased I am with the 8 dinner plates I ordered. They were expertly packed and each one looks new. I can hardly wait for our Valentine's dinner when I will finally have enough of the good china! I will continue to watch for available pieces to match my pattern. I greatly appreciate your valuable service. Sincere thanks"

M.H., Manitoba, Canada

"Wonderful service! Just received my Pennine Wedgewood pieces. Fabulous fast service - I couldn't believe how carefully packed. thanks again - will be ordering more soon."

L.A. Evans, GA

"You guys are awesome! The order is already here!....I'll definitely spread the word about your business! Thanks...the pieces are beautiful"

N.A., Raleigh, NC

"Easy to find; easy to use website"

V.C., Wollongong, Australia

"......just received the package with the two replacement glasses: thank you very, very much ! and thank you for your attentive and prompt service - it's a marvel...not to mention the fact that you were able to find the replacements ! You have made two people (my wife and our daughter) very, very happy ! Again, thank you and special regards from Wollongong, Australia !"

L.P., Shelby Township, MI

"Wow - what great and prompt service - ordered several items on Monday and they arrived yesterday. Everything was in perfect shape and packed very well. I'm truly pleased with this transaction - thanks"

M.S., Cincinnati, OH

"Thank you very much. You have the best customer service of any company I do business with."

K.K., Chapel Hill, NC

"I received everything today and am thrilled. You did a great job. To think I was going to throw out all the chipped glasses until I called you and you were able to fix them. Thanks again so much."

V.S., Stockton, CA

"I've dealt with Replacements, ltd on & off for several years. I just want to say that yours is the most efficiently run customer service that I've ever dealt with, from any company! I can get answers within a couple of minutes. And, by the time I hang up the phone, a price list has been mailed to my email account! You people are extremely efficient, pleasant to work with, and just a great company, overall. I hope this gets to the right people. They need to know that you've got a great organization & that you've figured out how to serve the public "

N.P., Hardy, VA

"I wanted to express my appreciation for the outstanding way my recent order was handled. The service was prompt and the delivery was much more than I expected. It was well packed and received in excellent condition. It has been a pleasure doing business with your company."

M.K., Ontario, Canada

"Thank you very much. Customer service is a major component in my professional capacity, so I always make a point of applauding those people/services/establishments that surpass what they have promised. Unfortunately, I do not do as much applauding these days. Thank you again it has been a pleasure doing business with you and rest assured I will pass your name along to family and friends."

K.G., Karrinyup, Western Australia

"The coffee pot has arrived!!! Thank you so much it is beautiful. And it arrived so promptly. Now if you could just find me a teapot dear people my world will be complete!!! Thanks again for your continuing GREAT service"

L.D., Champaign, IL

"I thank you for the website and how easy it is. I have been a customer since before you had a web site."

D.A., Elk Grove Village, IL

"I don't know if you monitor this mailbox but I was very impressed with how well wrapped and well packaged the items were! Thank you!"

P.M., Folkstone, United Kingdom

"Hello there, and New Year greetings from England. Thank you so much for the prompt and efficient delivery of the Gien plate, just received - and so beautifully packaged. I am delighted with it as my daughter-in-law bought me the set of six some years ago and I broke the one with the very pattern that I have managed to obtain from you. I have been searching in vain in the U.K. for ages. Many thanks once more."

K.S., Spotsylvania, VA

"I just wanted to express my thanks to your company - I have NEVER experienced customer service like this! Bravo and please keep it up - you are appreciated!!"

J.D., Little Egg Harbor, NJ

"I just received my order of Gorham Celeste candle stick holders and creamer and sugar set........... I am so pleased!!!! Thank you so much for helping me find these items and Ii will be sure to continue to look for more of my pattern."

C.P., New Roads, LA

"I am absolutely impressed with the service I received! I thought I'd never find the replacements for my Nana's (dad's mother's) china that my father shattered this Christmas 2007...After writing down the maker's mark from the bottom & googling it, there it was at! & the service! I created my order online, indicated I'd pay by check, printed out my order form & mailed with my payment...Within a week, I received both confirmation e-mail & phone call that my order had been placed! Shortly after that I received a shipping e-mail & just this afternoon my FedEx ground delivery guy made my day with a package from Replacements! Beautifully packaged! Perfect condition! This'll be our little secret!"

P.H., Cambridge, MN

"Replacements did an awesome job. What wonderful service! Thank you so much. My crystal made it 2 days before my dinner party. I knew ordering this close was a risk, but you did a fabulous job. Thanks so much."

A.G.. Queensland, Australia

"Order received today at 10.30 am, (1/3/08). Considering the time difference is +15 Hours that was an extremely rapid delivery. All items are in perfect condition and were extremely well packed. Thank you to all involved, It was a pleasure to do business with you. Best regards."

J.W., Brisbane, Australia

"I opened my china on Christmas morning to find it was wonderful - I'm so happy to hove found your excellent site - will visit you in the USA when I do finally get there - have given your site to some friends as I feel you must be the best place in the world to find those missing pieces of china along with all you other lovely pieces. Continue the good work in 2008."

K.H., Orange, TX

"I just wanted to take a moment to thank everyone so far that I have dealt with in your company. Not only that, but I saw the article in the recent email newsletter that indicated that your environment is pet friendly. Though I have only been signed on with you all for a short time, I have really appreciated your web-site in addition to your very friendly and helpful telephone people. In a world where customer service seems to be declining, I think it is always important that we do acknowledge it when we receive it. Thanks again!"

P.P., Phoenix, AZ

"I cannot even begin to express my thanks for what your company has done for me. On Monday December 17th my 71 year old Mother's home was burglarized here in Phoenix AZ. She managed to stay in good spirits despite the fact that all her real jewelry, and all her costume jewelry along with dozens of wrapped Christmas presents had been stolen. She stayed in good spirits until Weds the 19th, when she then realized that a small Wallace Sterling pinkie ring (circa 1970) that I bought her when I was 12 years old was also missing. Though it was the "least" valuable piece stolen during the robbery, it was the item that she was by far the most upset about loosing. When she realized this was gone, it was the first time she really cried. December 21, just 4 days after she told me it was missing I was able to get another one from your company, and she will be opening it on Christmas eve (just as she did 37 years ago). I think she is going to be very pleased. I am still in shock that you managed to get this to me so fast.......and that you even had it in stock!!!! My deepest Thanks, and my warmest regards to you this holiday season."

S.N., Merritt Island, FL

"Once again I have experienced your extraordinary service. Tho I hate it when one of my elderly pieces of china gets broken, at least I know that I can get it replaced by you. Not only that, but I know I can count on it getting to me in a timely fashion and in perfect condition. Thank you for your great staff and wonderful way of doing business."

P.M., Price Edward, Canada

"I just wanted to let you know how please I am with the service you offer. I broke my mom's saucer years ago and always kept an eye open at Yard Sales and Flea Markets hoping to come across one just like it. I finally decided to order a replacement from you and I couldn't be more pleased. The product arrived wrapped and packaged so well and your on line customer services were great. When I mentioned to my mom that I had gotten another saucer to replace the one I broke, she didn't remember that it was! Well at least I have a clear mind about it now. Thanks Every So Much!"

M.G., Lutherville, MD

"Your firm is AMAZING! I cannot believe that I have received the shipment today at 10:45am. Many thanks to all involved. This is not the first time I have been blown away by GREAT service from eplacements, LTD. The teamwork and leadership exhibited consistanly by your firm is commendable!"

J.W., Clay Pole Newark, United Kingdom

"I just had to contact you to thank you so much for getting my order all the way to the UK so quickly. I only ordered it 5 days ago and its here in perfect condition taking pride of place on my dresser. I have been so impressed from the start, with the help I received on the phone when placing my order right through to it arriving today. Thanks to you guys my Christmas table will look amazing, thank you once again and a merry Christmas to you all and a fantastic New Year, when I will most definitely be ordering again!!!"

P.A. Cleveland, TX

"Your one of very few companies that know customer service is a rare competitive commodity, and it is appreciated!"

B.G. Barrie, Ontario, Canada

"I just wanted to send you my appreciation for my replacement china that arrived this morning in Canada. I was so upset when my husband told me that these items had been broken by a visitor and thought that was the end of my china place settings, which I had used for approximately 20 years. However I found your company on the internet and was extremely surprised to find my china on your stock list. And even more surprised that within 5 days my order had been confirmed, picked, packed, shipped and received. I will certainly never forget your service and will recommend you to anybody who finds themselves in a similar position as I did."

More Pages of Letters From Our Customers!

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