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Replacements, Ltd.
Letters - (page 196)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.


J.B., Richmond, VA
05/28/2003

"Great web site! Very easy to navigate and good response time."


D.S., Danvers, MA
05/28/2003

"I have used your site many times and think it is terrific."


J.A., Jonesville, MI
05/15/2003

"Just a note to say that I received the vegetable bowl of Arcadian/Prestige china that I ordered from you today. I am very pleased with the fast and courteous service you provided. This is my third order with you and you have one very satisfied customer. Thanks"


L.T., Ontario, Canada
05/14/2003

"I wanted to send a quick note to let you know how pleased I have been with my recent dealings with your company. Last week, I accidentally dropped a serving piece from my everyday china set. This was a piece I use almost daily, and was terribly disappointed to lose it. I called the store where I had purchased the china back in 1990, to learn that the pattern had been discontinued in 1994 and was no longer carried in inventory. On a whim, I logged on to my Internet with the key words "Mikasa China". Within minutes, I located your website, found my pattern and the exact piece that I had broken, discovered with satisfaction your very reasonable prices, and placed an order. It was that easy! I appreciate your company's attention to detail and follow up. Within minutes of ordering my piece, I received an e-confirmation of my order. The next day, I received another e-confirmation that my payment had been successfully processed, and yet another e-confirmation the day later that my piece was on route. I received my vegetable platter yesterday (within 1 week of placing my order). It had been expertly packaged and arrived safe and sound. It has truly been a pleasure dealing with Replacements Ltd. and I will be sure to use you again and recommend you to others."


J.B. & B.B., Calpine, CA
05/14/2003

"We just received our shipment via UPS and are thrilled with the care and packaging and excellent service. The competence and courtesy of your rep is most appreciated. Thanks again."


D.T., Jacksonville, FL
05/14/2003

"I just wanted you to know that my order arrived today in perfect condition. The pieces are EXACTLY what I needed. Thanks"


L.W., Homosassa, FL
05/07/2003

"Your service and attention to detail is absolutely unsurpassed. Thank you Replacements for being there."


E.S., Houston, TX
05/06/2003

"Recently my daughter became engaged and wanted my china from 30 years prior. I had never completed it. I searched the web and much to my amazement found what was needed at Replacements.com. I am thrilled and my bride to be daughter is very happy to have the set completed. The order arrived today and I can't tell you how wonderful it has been to be your customer. The order is perfect, the pieces beautiful and it arrived on the day expected. Thank you for this great service!!"


R.M. Dumont, NJ
05/01/2003

"The forks arrived yesterday. Thank you so much for your prompt and efficient service. You should be running the Federal government."


K.M., Cannon Falls, MN
04/25/2003

"Yesterday I received my order from you and would like to take this opportunity to thank you for the excellent service. My son used to work for UPS so I know how things are handled by them. You must know, too, because my china was SO well packed that not even the roughest handling would have damaged it. It arrived in excellent condition, and I'm tickled pink to finally have the missing pieces to my set. Thanks again."


P.H., Austin, Texas
04/17/2003

"A mishap caused us to lose one of cherished pieces of crystal. We inquired high and low to find a replacement with no avail until we discovered your web site. We wish to thank you and your firm for being so prompt in finding a replacement for our crystal set. Many of our friends have been told of your service and the satisfaction we received."


M.D., Stoneham, MA
04/16/2003

"Evening! I have been meaning to send you an email for awhile. While most people sit down and write to complain, I try to make it a point to write when someone does a good job. Ordering with your company was very easy, and your website is also easy to navigate. The email confirmation, and shipment notice are all parts of excellent communication. Add in the detail of your packaging, and you did a very impressive job. Thank you again. My wife is very happy to have a full set of plates again."


S.S., St. Albans, Hertfordshire, England
04/15/2003

"Very many thanks for the safe arrival of my order. I am seriously impressed. You offer a terrific service which has my complete admiration for its efficiency. A single glass and plate have travelled securely nearly half way around the world in just over a week. Unbeatable. My husband (who broke the original glass which I had inherited from my father!) is also rather pleased!! Thank you again"


L-E.S., Tuscaloosa, AL
04/09/2003

"I thank YOU immensely --- I have been literally 'in the doghouse' ever since my more agile Scottish Terrier climbed up on the dinner table to snarf some food that had been set out and knocked the dinner plate being replaced onto the floor with a smashing crash. My mother was NOT happy with him OR me as she has had this set of China for a number of years although I think now it is discontinued. Thus, without you I would have had NO ability to make amends. MANY thanks!"


K.B., Brewerton, NY
04/09/2003

"Hi! Just a quick note to let you know I received my shipment today 4/9/03. Wow what quick service and I again am one happy lady! I never in a million years thought I would find a place in the states to replace all my fine treasures of china and crystal. Your prices are great, the service people I dealt with were most helpful and my order arrived safe and sound, and once again I have my lovely pieces to treasure and to enjoy and to look at. I thought I would never find a place here in the states or be able to even afford the prices to replace these pieces. Without going back to Germany where I originally purchased them while stationed there in 1990-1993, and spending travel expenses and high replacement cost, now. The patterns are old and true and I think they will always remain Villeroy and Boch’s main best sellers and always be around for years to come, at least I hope that’s the case, that is why I chose them; but also for their elegance. It truly has been a pleasant experience doing business with you, and I look forward to a long and continued business friendship with your company in the future. Your company is a Godsent!!!!"


S.R., Cochrane, Alberta, Canada
04/06/2003

"I placed an order on March 24 for 4 bowls to complete my set of Noritake Blue Moon dishes. I received my order on April 3 in perfect condition. Thank you very much for your prompt service and excellent quality product. As a matter of interest, I heard about your website on a television show called "The Shopping Bags" on the Women's Network. The show is produced out of Vancouver, B.C., Canada, and the particular show I saw featured a segment on buying dishes and which type were the best buy. They mentioned your website at the end as a source for dishes to replace pieces that were no longer available in stores."


K.M., Royal Oak, MI
04/03/2003

"Recieved my order today. How great is this!!!! The plates are a wonderful addition to my existing set. Plus, we accidentally broke the lid on one of our canisters. This is super to be able to get a new one w/o having to go to a store. Thanks a bunch!"


P.D., Lake Geneva, WI
03/29/2003

"Thank you! I greatly appreciate Replacements, Ltd. - who would have thought you could help me with not one but two sets of dishes that I bought/received over 40 years ago. I will now have completed one set of lovely Japanese bone china which my daughter will enjoy some day, with the addition of the cup I purchased from you and my son and daughter-in-law will derive great pleasure from the complete set of lovely dishes I sent them as well as knowing the exact value so they can insure them, thanks to Replacements, Ltd. I will recommend your company to all my friends and acquaintances."


J.D., Omaha, NE
03/27/2003

"Just wanted to let you know that my dishes arrived on the 26th. They are all in beautiful condition and I love them. They were packed very well. I really appreciate your emails. You are a wonderful company to deal with, your prices can not be beat and your customer service is excellent! Thanks again for your quality service."


C.M., Baldwinsville, NY
03/26/2003

"How wonderful to be able to read about the beginnings of china companies. My grandfather was from England and he came here with a lot of his brothers. They were all potters and most worked at Syracuse China. I have plates my father made, etching in beautiful patterns and firing them in gold. I looked up Gladstone on my computer for my grandsons third grade when they studied England and took in some of my English bone china to show at a tea. It was delightful to see kilns and hear the terms so often used by my parents. I greatly appreciate this "extra" your site offers!"


V.R., Rochester, NY
03/16/2003

"Just a note to let you know the china I ordered arrived. They were replacement pieces of the Homer Laughlin pattern. Now the set is almost complete. It was my mom's china and I have given it to my niece. She was just thrilled to have to have it. One more piece I would like to have is the sugar bowl - if you ever get it please let me know. Thank you for the fine service in this matter."


A.B. Sun City, AZ
03/14/2003

"Received the shipment today. It was received in perfect condition. Thank you so much. I have recommended you to my daughter in law for completion of her set of dishes and will recommend your company to other friends who may be interested in completing or replacements for their sets. It was a pleasure to do business with your company."


K.M, Woodbury, MN
03/13/2003

"Just a note to let you know that I received the plate and it is perfect and beautiful. Thank you so very much for everything in getting this to me. It means so very much as my mother gave me her set before she died. It was a wedding present to her from a great uncle. So, it has great value to me. Thank you again."


B.Y., Lees Summit, MO
03/13/2003

"I received my package yesterday. It arrived in perfect condition and I LOVE it! Thank you for your great customer service. It has always been a most pleasurable experience working with your company."


L.Z., Whitewood, Saskatchewan, Canada
03/06/2003

"I want to thank-you for your prompt shipment of my dishes, the packaging was excellent therefore they weren't damaged at all. Thanks again. I will recommend your website to all my friends."


R.B., New York, NY
02/24/2003

"Thank you for the e-mail. I just wanted to let you know how pleased I am with your service. I ordered two glasses a few weeks ago and like this order, received a follow up e-mail that you received my order as well as an additional e-mail of the shipping date. This is my second order and I am very impressed with your customer service. Keep up the good work. I will be happy to recommend your site to anyone looking for replacements."


P.W. Smyrna, GA
02/21/2003

"Hi, this is the best site for buying or just looking up pieces and prices!!! Thanks for such a valuable resource and ease of use website!! YOU GO GUYS!!"


M.R., Pittsburgh, PA
02/19/2003

"Just want you to know how pleased I am with your web site's selection, real-time inventory, product pictures/descriptions and pricing. I just inherited 12 multiple piece place settings of Tiffany's wavy edge sterling, and 1 (one) dinner fork was missing. In a matter of mouse clicks, your company solved a dilemma spanning 2 generations. The power of the internet and the speed of UPS - a great combination. You have my vote of confidence and I'll shop again with replacements.com. Many thanks"


L.C., Wenatchee, WA
02/10/2003

"I have checked out many competitors online and want to thank you for such a wonderful and comprehensive service. Nobody even compares in any way, shape or form to what you do. Thanks!! It is an incredible service that you provide!"


C.M., Hendersonville, TN
02/06/2003

"Received my first shipment for my Tienshan Christmas pattern. It was perfect, matched exactly. I will be ordering more. You filled my order and shipped immediately, it was a joy to do business with you."


R.K., Cleveland, OH
01/22/2003

"I have just received the two cup and saucer sets for my Royal Doulton "Mystique" china. I was sick when two of the cups from my original set broke on Thanksgiving and thrilled when the new ones arrived today. Just wanted to tell you how impressed I was with your service. You sent me confirmations of my order as well as shipping info which put my nerves at rest. In this day and age when you order something over the internet, you are never quite sure with whom you are dealing, if you are going to get what you ordered at all, much less at the price agreed upon, etc. Your company is top-notch. I will recommend it to everyone who might happen to have a mishap with their china and need a replacement. Keep up the good work! It's nice to know there are still some reputable companies out there!"


D.S., Strathan, NH
01/22/2003

"I just wanted to let you know that we got your dishes yesterday and was very pleased at how beautiful the gold was on each piece. Thank you for your great service, and we will be doing business with you in the future. Thank you again."


M.S., Wilson, NC
01/21/2003

"Your New Book, "Homer Laughlin - Decades of Dinnerware" is fantastic. I have already ordered and received my copy and my whole family is delighted with it. We are amateur Fiesta collectors and it is teaching us many things we did not know and what to look for in collecting. It is a great book. Any collector of dinnerware should have a copy of this great book."


J.E.J., Ramona, CA
01/01/2003

"Excellent navigation which makes it a pleasure to do the important thing, SHOP!"


J.W., University Place, WA
12/31/2002

"HOORAY... Have received my order from you and the pattern matches perfectly. The quality is great and I now have a complete service for 12. Thank-You"


T.Z., Westminster, MD
12/30/2002

"Just want to thank you for your prompt service in getting my order to me before Christmas. I was late in placing the order but your customer service rep said he would do his best to see that I received it before Christmas. I did and with time to spare. Thank you. All of my orders over the past year or so have arrived safe and sound and I appreciate the friendly way your reps handle my orders."


S.S., Victorville, CA
12/28/2002

"I received my order at the time you indicated. Thank you very much. The quality is wonderful. I did not know what to expect, since I had never ordered replacement dishes before. I am very pleased. The dishes are to commemorate a 30th wedding anniversary. Now that I know I can fill out the original set with good quality dishes, I will be ordering more. Thank you for good service and quality dishes."


S.S., Fort Walton Beach, FL
12/28/2002

"Thank you so much. The package arrived on Monday in plenty of time for Christmas. My mother-in-law loved it and it was the exact same pattern. I will also be ordering extra pieces in the near future."


J.H., Franklin, MA
12/01/2002

" Excellent source - I'd recommend to anyone - and I greatly appreciate not being bombarded with lots of additional ads and the fact you make it very clear how to unsubscribe (not that I'd want to)."


D.L.D., Dunn, NC
12/01/2002

"Thank you! - thanks to your site, I finally discovered how to identify this pattern: most of my pieces were stolen (Las Vegas, NV) this past summer -so now I'm working or trying to replace them (they were passed on to my grandmother!)."

More Pages of Letters From Our Customers!

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