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Replacements, Ltd.
Letters - (page 197)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.


L.R., Kingston, WA
11/17/2003

"I have received my orders and am pleased. I had my mother over for Veteran's day and used the castle dishes. My father had gotten them for her post-war and she in turn gave them to me several years ago. I was looking for additional pieces that were not in the set. My mother is 88 years old and seeing the table set with that old china brought the tears to her eyes. Thanks"


B.K., Reston, VA
11/14/2003

"My order for replacement Danika flatware arrived only a few minutes ago and I can't express my satisfaction adequately in words. The items look better than new, highly polished and perfect in every way. I've come to expect disappointment in all too many businesses, but yours is obviously not one of them. You probably hear from dissatisfied customers often enough but I just wanted to balance the ledger, so to speak."


P.L., Santa Clara, CA
11/07/2003

"Greetings! I have been very remiss in not letting you all know this sooner (although everytime I call in an order I have complimented your operators for being "real" and helpful). Anyway! I found your number in "parade" magazine years ago and have since gotten all my china pieces. I have been very satisfied with the service and the packing and the delivery. I’ve even ordered the china storage boxes because you just can't get them locally! And I live in a very metropolitan area. With your fine research dept we have identified and replaced missing pieces in my grandmother's (now mine) silver. And I really like how you are adding the picture of the pieces (I have looked up my Waterford pattern on occasion) to the site. I guess that computers are good for something. I can't tell you how important it is to actually see what you are looking for because names/descriptions can sometimes be very deceiving. So please carry on with that project! I have recommended your service to several friends who were missing pieces, too. I do enjoy your newsletter and I hope that sometime I will be able to actually visit you in N.C. Thank you! This is a great business and may you always find the best estate sales!"


S.B, Dayton, NJ
11/06/2003

"Just wanted to say thanks for the wonderful service. My wife and I had purchased Fitz and Floyd dinner ware right after we got married almost 25 years ago. We loved the pattern but at the time could only afford to purchase a service for 6 which we still have in like new condition. We always wished we could use the set for larger gatherings and now we can after finding the long ago discontinued pattern on your site. The dishes arrived very well packed and in excellent condition. A very Happy customer PS just placed another order last night for additional plates."


J.T., Alvarado, TX
11/06/2003

"Thank you for your prompt action regarding my order. I am so excited about finding these plates and I will look forward to placing more orders. I have the complete setting for 8 that was given to me in the 50's when my oldest brother was in Japan and I was only 12 years old. They were for my hope chest. I now want to upgrade to the 12 place settings and this is my beginning. Thank you again."


S.T., Virginia Beach, VA
11/05/2003

"I brought some china and crystal in on Monday to sell. I am so impressed with your company, and the people who work there. Everyone was so nice. You are amazingly organized and efficient. Must be a great place to work because your employees are so nice and pleasant. Thank you."


L.B., Warren OH
10/20/2003

"Thank you very much for your help in locating a silverware pattern that we currently use in our conference room that had been at a private residence. I didn't know where to begin to search for replacement serving pieces, but your website came to my rescue. You found the information I needed quickly, my order was easily placed on-line and delivery was fast; in fact, my order was received today! Needless to say, I'm very impressed and will pass your name onto everyone I can. If only every company could be as accommodating."


A.B., Alexandria, VA
10/17/2003

"My package just arrived, in ample time for a dinner party. I am very grateful and a bit stunned that I was able to visit your site and immediately find both 1) pieces in my discontinued pattern of wedding china, and 2) eight knives that match my grandmother's early 1920s sterling--astonishingly, with a monogram that matches the heirloom silver! I am so, so glad that you are out there. Your site is beautifully indexed, staff members are informed and polite, service is swift, and merchandise is pristine."


R.A., Orlando, FL
10/15/2003

"Just wanted to let you know that my order arrived yesterday. I had looked it up on the tracking and was so surprised to see it had been delivered already. I just ordered it Friday. Thank you so much. The dishes were perfect and so well packed. I have been collecting Debbie Mumm dishes for a number of years and was so happy to see you had the Retweet set. I hadn't seen them anywhere not even on eBay where I get almost all of my DM dishes. They are so beautiful. Thank you so much for the great service. I'm sure I will be doing more business with you. Have a great day."


B.C., Providence, RI
10/15/2003

"For a few year's I had been receiving e-mail's and snail mail from you after my inquiry about Noritake China replacement's. I wanted to order, but was alway's afraid...maybe it wouldn't be the right one...maybe it would break in the mail. Finally, I placed my order last week. I received my package and when I opened it was thrilled to see how well it was wrapped and sent to me...and of course, the correct pattern! I now have my full service and couldn't be happier! Thank's so very much."


G.O., Sacramento, CA
10/02/2003

"Thanks for this wonderful service. I have had my tableware since I was a teenager, and it started becoming lost when my kids got cars and started taking food on the road. I have agonized for years about not having a complete set. I was sooooo excited to find this site."


M.K., Camp Hill, PA
10/01/2003

"I don't think I have every dealt with a company so efficient and had such great follow thru, and you never seem to miss a beat, not once...it is great doing business with you. I try to tell as many people about you because in today’s customer service industry, you just don't find companies that really have it so together give the customer such genuine service. Your stock of inventory and research departments are unbelievable...thanks for doing such great business..."


B.D., Canal Winchester, OH
10/01/2003

"I visited your showroom on Wednesday, September 24, and just wanted to thank you for one of the most enjoyable retail experiences of my life. You have an amazing operation. Your employees were wonderful--knowledgeable, professional, courteous, and pleasant. They patiently answered all my questions, and made me feel I was the only customer in the place. Thank you again."


M.H. and C.T.H., Columbus, OH
09/24/2003

"Just placed our second order for china...the first order arrived promptly and the merchandise was perfect and well-packed. Also, very fast and easy to navigate website, requiring minimum of personal information and no registration."


K.D., Salisbury, NC
09/15/2003

"I recently started an effort to complete my china set...I was very disappointed when I found out that Belk had quit carrying it...and in my search for finding some other way of getting all of my china, I found your website and registered my patterns. I received your email about the 4th annual yard sale you had this past weekend. Well I loved it!!! and it was such a blessing only being 40 mins. away! I could not believe all of the items you carried, it was overwhelming. I could spend all day just looking at your showroom. And I have almost completed my set. Thank you! I just wanted to let you know how much I just love your Business and look forward to doing business with you again in the future."


S.R., Elkridge, MD
09/14/2003

"I would like to tell you how lovely our visit was this weekend. This was our first year attending the yard sale, but we have already made plans to attend next year! You have a beautiful showroom, and a wonderful staff. We were assisted by a lady who was very friendly and helpful. I purchased a cup and saucer set from the warehouse stock, and was amazed at the speed of which it was brought out to us. I look forward to visiting your showroom again. Thank You"


K.M., Cincinnati, OH
09/10/2003

"My replacement champagne flute just arrived moments ago and I wanted to express my sincere appreciation for your help. My dear sister-in-law passed away suddenly at a young age and we were blessed with a few of her belongings, one of which was a set of four champagne flutes. In transit, one of them broke and we were so disappointed since there was much sentimental value involved. After visiting three different reputable stores in Cincinnati dealing in crystal, none of them could identify the pattern. I contacted you and followed your instructions: sending a picture, description, and a pencil etching. You contacted me promptly with the correct information and we couldn't be happier with the replacement you sent. Your service was WONDERFUL."


M.P., Cordova, TN
09/09/2003

"When you were able to identify the pattern of my mother's crystal, and I could then order additional pieces, I knew that you were swift and businesslike. When the box arrived, I said to myself, "Yep, theirs is a class act." The glasses were expertly packaged and in wonderful condition. You may be a bit pricey, but you know your business, and that's what counts. Thanks!"


B.G., Holly Springs, MS
09/03/2003

"I love my regular print out and look forward to it...but, I really appreciate your newsletter with specials and those wonderful pets stories and owners. As an HR person, I can just imagine what that has done. Not only for you people, but your customers as well. I only wish I could be at the yard sale...but I am planning on next year! Thanks for all you do."


R.D., Vancouver, WA
09/02/2003

"Hello. Please convey to all involved what a distinct pleasure it is to deal with such a dedicated, professional group of people! Thank you so much, for being such a rare example of the way business should conduct themselves in these times. All the best in your future endeavours....."


R.C., Jonesborough, TN
08/30/2003

"Having just received the Old Atlanta Cream Soup spoon which completes our sterling set, I wish to THANK your company VERY much!!!!!! My wife and I were given this particular set in the 70's by a grandparent, and even at that time several pieces were missing; hence over the many years since we have worked hard at locating these. This spoon is the last of the missing pieces, and has been the result of nearly 10 YEARS of looking for it!!!!!!!!!! Your company has indeed proven itself, and my positive personal recommendations will be going out to our many friends and acquaintances in short order. THANK YOU AGAIN for ending what I had recently decided was a hopeless task, with success!!!!!!!!!!! I won't soon forget this!!!!!!!!!!!!!!!!!! And please feel free to use any part of this letter as testimonial. Again, my sincere gratitude."


E.M., Sante Fe, NM
08/30/2003

"I just wanted to say that I love your company! Not only have I ordered "replacement" dishes from you, but I applaud your policy re pets. Our companion animals play such huge roles in our lives (my husband and I have two beloved cats in our family) and I think your public acknowledgment of that is fantastic. Thank you for being a different kind of company!"


E.B., Harrisburg, NC
08/30/2003

"Today my husband and I celebrate 37 years of marriage. Despite many changes in our lives, we still "love" our chosen patterns of china, crystal, and pottery. All, unlike our marriage, are discontinued patterns. We are especially grateful for your company where we have added numerous pieces over the last 8 years. We have not needed to order much lately, but are glad to know that we can still get pieces. During the first few years after our move to North Carolina, our daughter would pick up our orders on her way to Harrisburg (Charlotte area) from Elon College where she received her degree in '98. We have visited your showroom several times and enjoy the visit down memory lane. You provide a valuable service as well as run a fine business."


C.B., McLean, VA
08/27/2003

"Just a note of thanks. I loved the newsletter. I was reading the background of Replacements and when you started. I called when you had the patterns on 3x5" cards. I faxed a black and white copy, with a written description of the colors (prior to e-mail!) of my pattern. I had to speak to the representative over the phone with the description. Just like dealing with one of the family! I've been dealing with Replacements since 1989. My pattern is Minton's "Princess" with Blue flowers. I would love to visit Greensboro on the way to visit my family in Myrtle Beach, South Carolina. This pattern is so special to me; I inheirited it from my beloved maternal grandmother (I was her only grand-daughter). I have not put the place setting out yet formally, but I plan to soon. I would love to see a yard sale. What a cool story! Keep up the great work. It must be an awesome place to see, and to work for. I have referred 2 friends already. Thanks again, Replacements. Have a super day!"


P.J., Little Rock, AR
08/22/2003

"I have ordered three times from your company, and each time the items have come promptly and very well packaged. Each order has been a great shopping experience. Thanks for excellent customer service!"


G.G., Asheboro, NC
08/21/2003

"I just wanted to send a note to let you know that my first experience with Replacements was excellent. I called on Wednesday, August 13 and placed my order with a customer service representative. She was very pleasant and helpful. I received my order on Friday, August 15, which was much quicker than I expected. My original wedding pattern (from 12 years ago) is now again complete. The service you provided was top quality, and I will definitely call Replacements if I have a need in the future. Thank you again for your help and excellent customer service!"


D.T., Short Hills, NJ
08/16/2003

"Hi...I just wanted to let your company know how pleased I am with the communication you have with your customers. How wonderful it is to know when orders are shipped and especially when an item has been received returned. You should give lessons to other businesses! Thank you for such wonderful customer service!!"


R.G., Hazlet, NJ
08/15/2003

"I received my replacement pieces of silverware yesterday and couldn't be more pleased. I will now be able to us my mother's silver when guests come. The pieces were all (and more) than I expected. I will pass on the good word about your company to friends that may be interested in replacements. Thanks for your good service."


L.B., Aurora, CO
08/15/2003

"I recently found your website and it is the best. I have been searching for the pattern name for my Royal Bayreuth china that I inherited from my Grandparents. It took me a while to look. But, I found it. Most sites only have names and no pictures. I have told several people about your site. They too are excited to be able to find their patterns. When I am ready to purchase more pieces, I will certainly come to you first. Again, thank you."


M.W., Bristol, UK
08/10/2003

"Hi, I just wanted to thank you, for the great service that you provide. I have just returned from Florida-having had my order delivered to my holiday address, my order had arrived a couple of days before me, which was a surprise. I am very pleased with the pieces and would add that they were extremely well packaged. I have no hesitation, in recommending your company to anyone in the future who was looking for a replacement piece of china or pieces to complete a service. I would appreciate it, if you could keep my details on your list, as there are several other items that I am searching for in the same pattern, tea plates, salad plates, demi cups/saucers, jugs, bowls and serving dishes. Once again thank you for a great service that was friendly, fast and efficient."


M.M., Hendersonville, TN
08/01/2003

"I just wanted to let you know I was real surprised to get my beautiful goblet today. I just wanted to tell you I received it today and it is in good condition. I will be using you some other time if I need anything. I like the way you do your business."


L.G., Palm Desert, CA
07/31/2003

"Thank you very much. My beautiful new plates arrived in tact yesterday. You are wonderful."


L.K., London, ON, Canada
07/30/2003

"I just want to tell you that I received my order from you today! And I am very pleased to receive the Repose pattern teaspoons and the sugar spoon! I have been looking for so long to replace them!! You made my week!"


P.P., Waxhaw, NC
07/29/2003

"My beautiful dishes arrived yesterday and I am thrilled to have my grandmother's collection almost complete! Thank you sooo much! Let me know if you get any dinner plates! Again, thank you for such a reliable service...and the packaging was superb too!!"


E.G., Sombra, Ontario, Canada
06/30/2003

"All I can say is WOW!!! I was a little worried being in Canada and wondering if my glasses and serving platter would arrive safely. Did they ever!! The way my order was packaged was unbelievable! There was no way that anything could get broken. I am so impressed that I will definitely buy from you again and again. Thank you so very much!!"


J.F., Aventura, FL
06/26/2003

"I just want to thank you for a really terrific service. I received my china only a few days after sending you an online order. Having just recently shipped the remaining contents of my home in England over to Florida after being in storage for 7 years, I was so disappointed to find breakages amongst my Noritake Savannah dinner service. This set was given to me as wedding gifts some 27 years ago and has stayed in good condition over the years. Thank you so much for your excellent service. Your website is definitely in my 'favourites' list and I have already received your email update on availability in my pattern."


R.C., Ithaca, NY
06/25/2003

"Greetings, and thank you for the latest newsletter: It reminded me that I meant to write to thank you for the museum feature in the previous newsletter. I really enjoyed it, and I'm looking forward to the next installment of the museum. After a couple of years of subscribing, you've turned me into a real fan. It sounds like you run a great business really well. I never thought I'd consider driving all the way down to North Carolina to visit, but you just may persuade me! Thanks again for your terrific service."


D.T., Port Lavaca, TX
06/25/2003

"Everything came in just great. I just love the teacups and saucers. And thank you for wrapping them so carefully such that not a one was broken. The box was a bit dented, so I was worried. But they are beautiful. Thank you so much."


B.M., Aberdeen, SD
06/25/2003

"Thank you! I can't tell you how much I appreciate the efficient and wonderful customer service from your company! This is great!"


B.G., Orange City, IA
06/24/2003

"I received my item, and just want to thank you for your very courteous and prompt service. You were above and beyond helpful. Thanks again."

More Pages of Letters From Our Customers!

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