Replacements, Ltd.

(page 197)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

V.S., Stockton, CA

"I've dealt with Replacements, ltd on & off for several years. I just want to say that yours is the most efficiently run customer service that I've ever dealt with, from any company! I can get answers within a couple of minutes. And, by the time I hang up the phone, a price list has been mailed to my email account! You people are extremely efficient, pleasant to work with, and just a great company, overall. I hope this gets to the right people. They need to know that you've got a great organization & that you've figured out how to serve the public "

N.P., Hardy, VA

"I wanted to express my appreciation for the outstanding way my recent order was handled. The service was prompt and the delivery was much more than I expected. It was well packed and received in excellent condition. It has been a pleasure doing business with your company."

M.K., Ontario, Canada

"Thank you very much. Customer service is a major component in my professional capacity, so I always make a point of applauding those people/services/establishments that surpass what they have promised. Unfortunately, I do not do as much applauding these days. Thank you again it has been a pleasure doing business with you and rest assured I will pass your name along to family and friends."

K.G., Karrinyup, Western Australia

"The coffee pot has arrived!!! Thank you so much it is beautiful. And it arrived so promptly. Now if you could just find me a teapot dear people my world will be complete!!! Thanks again for your continuing GREAT service"

L.D., Champaign, IL

"I thank you for the website and how easy it is. I have been a customer since before you had a web site."

D.A., Elk Grove Village, IL

"I don't know if you monitor this mailbox but I was very impressed with how well wrapped and well packaged the items were! Thank you!"

P.M., Folkstone, United Kingdom

"Hello there, and New Year greetings from England. Thank you so much for the prompt and efficient delivery of the Gien plate, just received - and so beautifully packaged. I am delighted with it as my daughter-in-law bought me the set of six some years ago and I broke the one with the very pattern that I have managed to obtain from you. I have been searching in vain in the U.K. for ages. Many thanks once more."

K.S., Spotsylvania, VA

"I just wanted to express my thanks to your company - I have NEVER experienced customer service like this! Bravo and please keep it up - you are appreciated!!"

J.D., Little Egg Harbor, NJ

"I just received my order of Gorham Celeste candle stick holders and creamer and sugar set........... I am so pleased!!!! Thank you so much for helping me find these items and Ii will be sure to continue to look for more of my pattern."

C.P., New Roads, LA

"I am absolutely impressed with the service I received! I thought I'd never find the replacements for my Nana's (dad's mother's) china that my father shattered this Christmas 2007...After writing down the maker's mark from the bottom & googling it, there it was at! & the service! I created my order online, indicated I'd pay by check, printed out my order form & mailed with my payment...Within a week, I received both confirmation e-mail & phone call that my order had been placed! Shortly after that I received a shipping e-mail & just this afternoon my FedEx ground delivery guy made my day with a package from Replacements! Beautifully packaged! Perfect condition! This'll be our little secret!"

P.H., Cambridge, MN

"Replacements did an awesome job. What wonderful service! Thank you so much. My crystal made it 2 days before my dinner party. I knew ordering this close was a risk, but you did a fabulous job. Thanks so much."

A.G.. Queensland, Australia

"Order received today at 10.30 am, (1/3/08). Considering the time difference is +15 Hours that was an extremely rapid delivery. All items are in perfect condition and were extremely well packed. Thank you to all involved, It was a pleasure to do business with you. Best regards."

J.W., Brisbane, Australia

"I opened my china on Christmas morning to find it was wonderful - I'm so happy to hove found your excellent site - will visit you in the USA when I do finally get there - have given your site to some friends as I feel you must be the best place in the world to find those missing pieces of china along with all you other lovely pieces. Continue the good work in 2008."

K.H., Orange, TX

"I just wanted to take a moment to thank everyone so far that I have dealt with in your company. Not only that, but I saw the article in the recent email newsletter that indicated that your environment is pet friendly. Though I have only been signed on with you all for a short time, I have really appreciated your web-site in addition to your very friendly and helpful telephone people. In a world where customer service seems to be declining, I think it is always important that we do acknowledge it when we receive it. Thanks again!"

P.P., Phoenix, AZ

"I cannot even begin to express my thanks for what your company has done for me. On Monday December 17th my 71 year old Mother's home was burglarized here in Phoenix AZ. She managed to stay in good spirits despite the fact that all her real jewelry, and all her costume jewelry along with dozens of wrapped Christmas presents had been stolen. She stayed in good spirits until Weds the 19th, when she then realized that a small Wallace Sterling pinkie ring (circa 1970) that I bought her when I was 12 years old was also missing. Though it was the "least" valuable piece stolen during the robbery, it was the item that she was by far the most upset about loosing. When she realized this was gone, it was the first time she really cried. December 21, just 4 days after she told me it was missing I was able to get another one from your company, and she will be opening it on Christmas eve (just as she did 37 years ago). I think she is going to be very pleased. I am still in shock that you managed to get this to me so fast.......and that you even had it in stock!!!! My deepest Thanks, and my warmest regards to you this holiday season."

S.N., Merritt Island, FL

"Once again I have experienced your extraordinary service. Tho I hate it when one of my elderly pieces of china gets broken, at least I know that I can get it replaced by you. Not only that, but I know I can count on it getting to me in a timely fashion and in perfect condition. Thank you for your great staff and wonderful way of doing business."

P.M., Price Edward, Canada

"I just wanted to let you know how please I am with the service you offer. I broke my mom's saucer years ago and always kept an eye open at Yard Sales and Flea Markets hoping to come across one just like it. I finally decided to order a replacement from you and I couldn't be more pleased. The product arrived wrapped and packaged so well and your on line customer services were great. When I mentioned to my mom that I had gotten another saucer to replace the one I broke, she didn't remember that it was! Well at least I have a clear mind about it now. Thanks Every So Much!"

M.G., Lutherville, MD

"Your firm is AMAZING! I cannot believe that I have received the shipment today at 10:45am. Many thanks to all involved. This is not the first time I have been blown away by GREAT service from eplacements, LTD. The teamwork and leadership exhibited consistanly by your firm is commendable!"

J.W., Clay Pole Newark, United Kingdom

"I just had to contact you to thank you so much for getting my order all the way to the UK so quickly. I only ordered it 5 days ago and its here in perfect condition taking pride of place on my dresser. I have been so impressed from the start, with the help I received on the phone when placing my order right through to it arriving today. Thanks to you guys my Christmas table will look amazing, thank you once again and a merry Christmas to you all and a fantastic New Year, when I will most definitely be ordering again!!!"

P.A. Cleveland, TX

"Your one of very few companies that know customer service is a rare competitive commodity, and it is appreciated!"

B.G. Barrie, Ontario, Canada

"I just wanted to send you my appreciation for my replacement china that arrived this morning in Canada. I was so upset when my husband told me that these items had been broken by a visitor and thought that was the end of my china place settings, which I had used for approximately 20 years. However I found your company on the internet and was extremely surprised to find my china on your stock list. And even more surprised that within 5 days my order had been confirmed, picked, packed, shipped and received. I will certainly never forget your service and will recommend you to anybody who finds themselves in a similar position as I did."

S.R., New York, NY

"Just wanted to say thank you for finding my crystal pattern - I had thought it was a lost cause but you figured it out for me within a week. It also solved my Mom's dilemma about what to give me for the holidays! We ordered and have already received my glasses and I have a full set now. I can't begin to tell you how grateful I am for your wonderful service. My table looks fabulous now that I have my matching crystal once again. Many, many thanks"

J.B., Grand Island, NE

"Thank you so much for being available! My mom wanted one of the bowls very much and you are the only company that carries it. Thank you from the bottom of my heart!"

P.T., Poteau, OK

"Order delivered in great shape. Thanks for prompt shipping and excellent packing. It was a pleasure doing business with you and your customer service folk were great!!"

C.M., Grand Bay, AL

"I received it yesterday mid afternoon. Thank you so very much. It's nice to have an internet company you can depend on and who won't rip you off. I will be doing more business with you after the first of the year. Thanks again."

V.P., Culver City, CA

"The plates arrived today. Thank you! The packaging was impressive - very little chance of damage in the shipping process. And the imperfection on one was so minor it's in better shape that the plates we already have. We couldn't find the imperfection on the other. As a result, my husband is speaking to me again after breaking a plate in one of his favorite sets of dishes!! :) You now have a loyal customer."

N.A, Tel Aviv, Israel

"Thank you very much. Last week I received the cups and saucers which I ordered from you. These arrived very promptly and I would like to commend you on your excellent service. Kind regards."

L. R., Bognor Regis, United Kingdom

"Received order today thank you so much the glasses are stunning and I now nearly have my collection complete. Still looking out for the decanter. You have a wonderful company and offer a prompt service. Thank you again. Kind regards and Happy Christmas"

D.C., Missisauga, Ontario, Canada

"I received my order today for 4 Spegleau wine glasses. They arrived earlier than expected and in perfect shape. They're exactly what I wanted. You people are amazing! Thank you very much."

D.C., London, Ontario, Canada

"I just wanted to contact you to let you know how impressed I am with you company's service. I received the parcel in a week's time, your company contacted me throughout the order & shipping prcess. My china was discontinued shortly after I started to collect the pieces back in the 1960's. My order arrived yesterday and the pakaging was superb. Everything in tack. Also with the Canadian dollar being as strong as it is, this was a good time to order! I will be passing your company's name on to others. Thanks again."

M.M., Sparks, NV

"My beautiful pieces of Meito arrived in perfect condition and I am thrilled beyond words. I had given up hope of ever being able to replace the broken pieces to this very, very old set of china that was given to my mother in 1937 by her best friend. Her set has an interesting history and I can't help but wonder about the family who relinquished their pieces to you and wonder if you would give out their names? The service you give is invaluable and I will certainly recommend you to my friends. Thank you very much."

D.A., Calgary, Alberta, Canada

"I just wanted to take the time to let you know that I received my recent order of four place settings of Mikasa Windows. The sets were complete, there was no damage, they were very well packed, and the arrival via FedEx was simple and painless. I also appreciated the included flyer, with the dish set storage packs being of particular interest. Thank you very much!"

M.M., South Australia, Australia

"Thank you, thank you, thank you, we received the plates today and my mother loves them. The service and system you have set up is fantastic and I will definitely be buying from you again. Can you believe it, less than a week to process my order and delivered door to door to Australia? My mother Mignon really loves her "Mignon" set and it is her most treasured 70th birthday present. She had given up hope of ever finding it again after getting a piece in England 20 years ago. Thanks again"

L.B., Cary, NC

"My parents divorced years ago and my fathers girlfriend took all of my Moms china. He was an airline pilot and was later killed in a plane crash. Eventually, my Moms china was ordered returned to her and Mom gave it to me. Over time, as several family members passed away, my sister and I inherited all of the family china, silver, and crystal along with the home place in Birmingham, AL. I later moved to RTP, NC for a job and returned to Birmingham 6 months later to find my home broken into and many things stolen including Moms china. I was heartbroken and could not tell her because of her health at the time. I felt so guilty for moving to NC, thinking that if I hadnt, I would not have lost my family treasures. My sister saw Replacements on her way to visit me and we planned to come look for Moms china. I had to ask Mom what kind of china she had and realized then that she didnt remember ever getting her china back or that she had given it to me. She remembered it was made by Mikasa. Today we came to Replacements with only the company name and an image in our minds and in our hearts, determined to find Moms china pattern. After 2 hours of looking at pictures, your people found the exact pattern and we are leaving tonight for my Moms place in Birmingham for Thanksgiving. We are taking with us many pieces of her china purchased from Replacements and plan to serve our Mom a special meal on her china in thanks for all the years she has served us so well. I just had to thank Bob for having this company where we could come and find Moms china. Oh, what a thankful Thanksgiving! Thank you Replacements and God Bless!"

W.W., San Jose, CA

"Thank you for your excellent service. Just received the order in perfect shape. It is very gratifying to do business with such efficient people. My wife is extremely happy with everything. Thanks again. I will definitely be ordering more. later. You all have a great holiday."

S.J., Murrieta, CA

"Happy holidays, my husband has been working with you on my Johnson Bros. His Majesty china. I am so thrilled to be able to find and add to my collection. I have made more progress in the past month than i have made in the past 10 years. Everything has arrived in mint condition and exactly what you presented it to be. Thank you so much for being trustworthy and honest."

E.L., Montreal, QC Canada

"My shipment just arrived. You are truly the most reliable and professional company. You have a great organization."

C.C., West Palm Beach, FL

"This purchase was made in response to a newsletter you sent me. I broke my mother's cake stand almost thirty years ago (she had given it to me.) I had no idea it was Fostoria, but there it was in the newsletter."

K.K., Perth Western, Australia

"I have just received my order, and I wanted to tell you I am ABSOLUTELY ECSTATIC with my purchase! It came so fast, and in absolutely immaculate condition - thank you so much!"

H.M., San Francisco, CA

"THANK YOU so much for digging up my stainless flatware pattern (Towle "Ron de Vu") based ONLY on a pencil drawing and a verbal description I sent you a mere few days ago! You are amazing sleuths. I really wasn't sure you could figure it out; certainly not that fast. Now I've just bought a bunch of it, so we're all winners."

More Pages of Letters From Our Customers!

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