Replacements, Ltd.

(page 198)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

A.B., Gouverneur, NY

"I received my sugar spoon and it is in perfect condition. You did a great job. Thank-you very much."

A.W., Seattle, WA

"I am thrilled that you have my grandmother's crystal pattern, Cambridge/Marjorie!! Every time I entertain with the few pieces I have, I hear how beautiful and unusual this pattern is and how well it goes with my china. I now will order goblets to complete a setting of eight. You have fulfilled both mine and my late grandmother's wish! Thank you so much!"

M.K., Burnaby, Canada

"I've been meaning to write to your team to say how very impressed I was with the recent service I received in replacing some pieces in my new dinner set -- thank you!!!! What a great experience in customer service I had; I think many companies today could (and should) learn from your example!! I look forward to dealing with you again in the future"

M.Y., Drums, PA

"THANK YOU for your fine customer service. I don't find that as often as I would like when ordering over the internet. Please forward this email to your supervisor as you should be credited for your prompt & friendly customer service. I will be a returning customer because of you. Thanks."

C.B., Melbourne, Australia

"Hi, Bob and all your hardworking staff Hello from not-so-sunny Australia (Melbourne gets cold in winter which is now...brrr) I received my beautiful china absolutely perfectly wrapped. I guess your customer base must be mostly made up from people like me, trying to find discontinued pieces of treasured sets. I had tried everything to find mine, even writing to the manufacturer,and to Wedgwood who had taken over the company, but had no success until I came upon your site on the net. I couldnt believe my eyes when my pattern came up, and you had some pieces for sale. However, sending to Australia means that the postage costs such a lot, and it wasnt until your sale prices appeared that I finally decided to buy. No wonder you are so successful if your service is so good! Thank you once again from Melbourne Australia"

M.M., La Canada, Canada

"Thank you very much for your prompt and helpful response. We've had excellent luck with the selection and service at in the past, and I'm happy to see that you are continuing the tradition."

D.S., Lahinch, Ireland

"I write to confirm the safe receipt of the above order in Ireland. I would like to take this opportunity to say that it has been a pleasure doing business with you. It is a delight to find an operation that still has time to be polite to it's customers and not keep them waiting on the telephone with what we on this side of the pond call ' piped muzak'. Thanks again for the service you supply, I will shortly be in touch with a more obscure query!"

S.W., West Valley City, UT

"I received my plates today 6-29-07, thank you so much for the excellent service. "

A.C., Stevenson Ranch, CA

"Thank you sooo much ! The order has been received and expressed that the packaging was just fabulous to ensure that it was delivered in one piece...!!! "

H.G., British Columbia, Canada

"The package which you shipped yesterday arrived to-day, hereon our doorstep, at 2:20PT!! Remarkable! All is in-tact, not surprising when one considers the expert packaging of the porcelain items ! You have no idea how appreciative we are, not only to have found the replacement pieces, but to have them in our hands five days after the damage occurred to the items which they replace! Have no doubt, the virtues of your organisation will be spread abroad out here on the West Coast, north of the 49th!! We continue to be amazed at how efficiently you handled our order. Oh yes, another thing, we found your website to be truly amazing, very user-friendly to the end that we could visually verify the items that we ordered! With sincere thanks."

D.B., Kenova, WV

"Thank You so much for the prompt service and my order was without any breakage's at all. I was very impressed with ordering from your company. Would highly consider it again."

N.C., Omaha, NE

"I just wanted to express a huge thank you for finding these two dinner plates I needed. They had broken over the holidays and I was so distressed! You are a great company and again I thank you dearly for finding the replacements. I will definitely recommend you to others!"

S.S., Santa Cruz, CA

"I just received my order today, all in perfect condition. Your company is the only one that in my opinion really deserves the amount that you charge for shipping and handling. Not only are your shipments efficiently quick but the items are packed so well that they could be dropped from a 10 story building and sustain not one chip or crack. Thank you for your wonderful service. "

H.S., Arizona City, AZ

"I wish to thank you for you thoughtful email addressing the difference between the patterns. I was able to see the bowl I ordered thanks to your latest email. It, in fact, looks just like the cereal/soup bowls that go with the pattern my mother bought so long ago. I would like to go ahead with the order. Your customer service is above reproach and I want to let you know, as a consumer, that is rare these days. I look forward to purchasing from you in the future. your loyal customer"

K.M., Hilton, NY

"I have to tell how pleased I was to receive the 2 salad plates I ordered. One of mine was broken by my daughter and I was having a very hard time finding either a replacement set or piece. You provide a GREAT service and will recommend you to all of my friends! Thanks again."

E.M., San Francisco, CA

"I just received yesterday the Ginori bread and butter plates and I must thank you I am thrilled everything arrived so well packaged in very good condition. Please keep me posted if you have 2 or 4 more in the future ."

A.E., Ypsilanti, MI

"My shipments arrived today, just a couple days after placing my order. I am so thrilled; I never knew these pieces even existed for my set! I'll be keeping watch. Thank you."

R.P., Manchester, NH

"Thanks for confirming the order! You are very helpful! By the way, I visited your facility in February and thoroughly enjoyed the tour!! Again, thanks for your assistance!"

R.A., Moscow, Russia

"just a fan letter: i hope you guys are making good profits, 'cause you deserve them! I haunted shops for years to find my missing plates and stemware, and now, they're available as near as the keyboard!! many thanks."

S.I., Memphis, TN

"Tons of praise to all at Replacements, Ltd. Your service is fabulous! I have received more than 150 pieces from you this year and never once has anything arrived broken. I love the pet stories you share as well. I foster cats and dogs for the Humane Society and have adopted several throughout the years. I currently have a 17 year old Papillion named Napoleon given to me by my children. My family grew two years ago when Katrina hit when I adopted a 2 week old border collie mix named Sophie that was part of a litter of six rescued from New Orleans flood waters and a ? year old Manx cat named Chloe that was rescued at the same time. Keep up the good work."

D.C., Calgary, Alberta, Canada

"I just wanted to say thank you so much. I placed quite a big order for Royal Doulton Rhodes and it arrived safe and sound yesterday. This was the pattern we chose when we got married in 1989. We just loved the pattern when we chose it. We had high hopes of adding to our place settings and collecting over time. Then life got in the way. We started our own business and all our money went into making it successful, then my dad was killed in a car accident 6 months after we were married. We went through adoption and a building our family. Everything always took precedence over buying those dishes. Then I find out that they were discontinued and tried to find those dishes anywhere and everywhere. I had pretty much given up hope of ever having anything other than our place settings. I went into a nice Royal Doulton store a couple of months ago and she gave me your name and website when we got talking about this Royal Doulton Rhodes pattern. I was thinking after all these years of selling them and switching to a new and current pattern. I went on your website and made a huge leap of faith by placing such a big order without knowing anything about you except for what you had on your website. When I got the order yesterday, everything was perfect. When I was cleaning the tags off and putting the pieces away in my china cabinet, it just felt like I had come full circle and was back to capturing some of the things that my heart had wished for so many years ago when we were just starting out. Thank you so much. I will be ordering a few more things, but for now, I am so happy that I went ahead with this."

T.S., Punxsutawney, PA

"We've been buying from you for years and are the best thing we've ever found for completing accessories for our home and b & b. Keep up the good work!"

C.A., Punta Gorda, FL

"Thank you for Your E Mail....I will continue to order Gorham Mfg pattern Invitation. In the late 1940s i worked at Gorhams and My job was to buff out the "Seam " where the handle of the Knifes were joined. I raised my Family all using Invitation. when I discovered that Your Company could find and sell This pattern I ordered. The 1st set arrived in perfect condition and when I first opened the pkg and held the Dinner Knife I just got all choked up. Thank you for the product and bringing all the wonderful memories back to Me. I will continue to order and so will My Family and many Friends. Thank you."

P.S., Beaver Dam, WI

"Hi, Received my shipment today. Everything looks great, and I just wanted to commend you for your excellent packaging, everything arrived in great shape."

C.F., Manhattan Beach, CA

"Hi, I just wanted to commend you on your excellent customer service. It's hard to find companies that actually care about the customers and good service. Your kind employees have gone beyond and above, to help with my orders. I will recommend you to friends and family. I found replacement dishes to my grandmother's china and it must be at least fifty years old. Unbelievable. Thanks again for your kindness."

V.C., Jamaica, NY

"Recently purchased a discontinued china piece from you (DPM5). Writing to tell you how pleased I am with the quality of the piece, your overall service and the rapid receipt of the item. Could not be happier if item was still available at a retail location. The dinner plate was cataloged at a 25% discount for minor imperfections/scratch marks. Well I'm still looking for those imperfections--can't seem to find one--I'll take your word that they're present. Glad I found your service and will spread the word to family & friends. Thanks again,"

M.L., New Albany, PA

"Dear Replacements Ltd., Just wanted to drop you a line and say thank you! My stemware arrived safe and sound. It was packaged so well it could have survive a hurricane. Ok, maybe I'm exaggerating just a bit. Please pass this thank you to your shipping department."

M.K., Saskatoon, Canada

"I ordered four dinner plates in the Carlyle pattern last Saturday; they arrived yesterday (they were shipped on Monday). I couldn't believe how quickly they arrived; McLeansville, NC is a long way from Saskatoon, Canada. All are in perfect condition. I want to say thanks for the service - it was great dealing with your company. Your customer service agent was friendly, knowledgeable and professional. I especially appreciated receiving the order and shipping confirmations - they immediately increased my confidence in dealing with your company. I will definitely order from Replacements Ltd again and will not hesitate to pass your web address to others; in fact, I have already done so to five people. Thanks again"

G.L., Sacramento, CA

"When my dishes were delivered to me, one of the corners of the box was smashed, probably from being thrown and landing on a corner of the box, the top of the box was open, and popcorn that you used for packing was coming out. The top of the box was down but not taped and nothing to keep it closed. The delivery man told me he noted on his paperwork the box was open and I didn't have to accept it. He looked surprised when I told him there were dishes inside. I shook the box to see if there was any rattling of broken glass. There was none, so I accepted it. When I reached inside the popcorn to find the dishes, I was surprised to find how you had wrapped the dishes. I still anticipated something being broke because of the damage to the box. I figured I had not heard rattling of broken glass because it had been wrapped so tightly. All of my dishes arrived with no damage and only because of the way you packed them. "Kudos to you." THANK YOU."

L.W., Dallas, TX

"I wanted to thank you for your excellent service and rapid delivery. I was kept informed every step of the way and was able to track the packages easily. I placed one order online and called in the second. The woman I spoke with answered the phone on the second ring and was very kind, polite and helpful. I was worried when I saw that you used (a delivery service) for delivery as I have quit using them since they have broken several shipments of mine. I received all items in perfect shape which I believe is due to the amazing job of packing that your shipping department did. Thank you for a pleasant experience"

A.E., New Bern, NC

"Just wanted to tell you that my order arrived yesterday (Wed, 23 May) safe and sound. Packing was excellent and all pieces were in perfect condition. I appreciate doing business with such an excellent company. Please convey my thanks for all of your people involved."

S.S., Terre Haute, IN

"Thank you for identifying my crystal patterns. I remembered the pattern, Capri, but not the manufacturer-which I should have remembered as I brought some of that crystal home from Paris on the plane with me. I have recently inherited so much china and crystal from 4 to 5 generations past that I have had to get the third china cabinet. Also, I have referred your company to another friend who dabbles with antiques etc at shows etc. Thank you for refreshing my crazy head??"

O.D., New Norfork, Australia

"Just writing to let you know that the aove product was delivered today. I am very pleased with it and if it wasn't for your Company, I would still have an incomplete set. I will be sure to "spread the word" about your service to any one needing replacements for their china, crystal and silverware.Thank you for your prompt and friendly service."

M.M., Bethesda, MD

"THANK YOU - THANK YOU - THANK YOU!! I've enjoyed purchasing items from Replacements, Ltd. in the past but this quick-turn-around service you just provided is OUTSTANDING! I just fax'd a sketch of a knife handle to you this a.m. (with a request that, if at all possible) you let me know the pattern, etc. by this Friday. Lo and behold! You not only checked your fax machine, but someone took it upon themselves to do a quick search for me, and send to me the email below. I'm ecstatic! Your staff certainly deserve a gold star or other acknowledgement from the Better Business Bureau!"

L.P., Cardiff, CA

"I want to tell you how really pleased I am with the china I ordered from you a few weeks ago. My order was to replace some china that was originally a wedding present to my mom in 1940. Your replacements are identical to the original, and so beautiful. Thank you so much. I didn't know where to email my thanks, but I hope this gets to the right place. Thank you again"

L.E., Hicksville, NY

"I would like to say how pleased I am with the service I have received from every person on your staff. No matter when or why I call, they are always soooo helpful & polite. They are also the cheeriest bunch of Customer Service people I have ever dealt with!!! Even when I call with what could be considered a 'dumb' question, I am always treated with respect. You should be very proud of your staff! They are a great bunch of people."

C.T., Bozeman, MT

"My replacement plate arrived today in pristine condition. Your packaging is phenomenal! That plate had no chance of movement! And it's brand new--no scratches at all. My other plates in the pattern are jealous now! Thank you for your prompt service."

E.L., Victoria, B.C., Canada

"Thank you for your recent email. I have already received the shipment of the pattern I ordered and was delighted with the service and attention paid to my order."

M.G. Windsor, CT

"I just wanted to let you know I received my shipment today. Both the pieces were beautiful and exactly what I was hoping for. The packing job was supreme!! Thank you for your prompt service."

PM., Greenback, TN

"Thank you for posting the delightful story of "Willow Blue" and Chang and Koong-se. I always enjoy reading your email newsletters. Recently I saw a movie on DirecTV named "Junebug". One of the movie characters was an employee of "Replacements, Ltd." and one of the movie shots seemed to have been filmed in a working warehouse where employees were packaging customer orders. Was this movie actually filmed in your warehouse? A few years ago I was able to locate a platter for a set of china we inherited from my mother-in-law. My husband is one of 13 children and her china is very special to us. When I accidentally dropped the platter and it broke into many pieces I contacted Replacements, Ltd. You had the platter in stock and in a few days our set was once again complete. Many thanks to all of you at Replacements, Ltd. for restoring this priceless set of china. I'll be watching for your next newsletter."

More Pages of Letters From Our Customers!

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