Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.S., Elkmont, AL
"Our order arrived today, and we could not be happier. It was our good fortune to do business with you. Thank you."
C.W., Toronto, Ontario, Canada
"I just want to say how impressed I am with this web site, your service and the notices. I am especially impressed that your web site is done in FrontPage and looks so professional! Congratulations on your great work. Yours - a subscriber and hopefully a customer sometime in the near future!"
L.H., Winter Springs, FL
"Just a quick note to let you know that my flatware order arrived and I now have a complete set of cutlery. I was given the set as a gift in 1975 and the pieces had been lost over the years. The set had sentimental value and had been used in my homes both in the States and in Australia. The name of the pattern had escaped me and I was sure I would never be able to replace the pieces. Then I saw an ad in a magazine for your company, contacted you over the internet, sent in a photo of my pattern, and had the missing pieces in my hands all within 2 weeks. Thank you and your wonderful staff. I will be sure to use your service in the future."
J.H., Bainbridge, GA
"Just wanted to thank you for your service. The order got here 7-22-02. Everything was fine. The pattern was the same and nothing was chipped or broken."
B.S., Swanton, MD
"We are currently expecting another shipment of Spode from you, but want to take a moment to say that your support, evidenced by the friendly tone of your truly knowledgeable people, has been outstanding. The need to buy from you was created, unfortunately, by an event that none of us wants to experience - the loss of valuable (both financially and personally) pieces of china by, in this case, our moving company. Your helpfulness has eased our loss. Thanks again."
M.B., Valrico, FL
"I appreciate the professionalism with which you and Replacements, LTD handled my resent order. It arrived promptly and in perfect condition! I could not have been more thrilled!! During my divorce 22 years ago, we split our daily silver ware. For the past 22 years, I have had a "PARTIAL" quantity of my Chelmsford by Towle. I am looking forward to future purchases with your company. Especially, if you ever get the small teaspoons in stock. Once again, my sincere appreciation to YOU and YOUR STAFF for taking such pride in your job and reputation."
B. F., Hillsboro, OR
"Just want to thank you for the wonderful service you provide. The lady that took my order was very gracious and accommodating. I wish I had written her name down so she could get this note herself. Plate has been received in perfect condition! ALSO, I want to say that I saw your story on Animal Planet regarding your policy on having pets at work! I think that is a great "benefit" for your employees and their furry friends! My hat is off to you!"
H.G., Woodinville, WA
"I just thought I would share a "funny" story with you. I recently ordered a champagne flute and a wine glass from your company and had it shipped to my brother's place. My mother picked it up and brought it home for me. On the way home, however, she had a serious accident that totalled her car and caused her and her passenger to have a number of bruises. The car was hit by the tire of a semi-trailer and went across the median, across oncoming traffic and ended up in the ditch. When she went to claim her things out of the car, she was worried about my glasses. To her great surprise, they were as intact as the day the package was mailed out! Short of being crushed, it seems no damage could happen to the glasses! Thanks for doing such a great job of packaging it up."
B.W., Woollahra, New South Wales, Australia
"Thank You!! I have waited 6 years to replace this crystal and in all of that time throughout many 'email' and address changes your service has exceeded expectations. I am delighted to be able to complete two of my broken sets and will continue to anxiously await the third missing piece. Many thanks, from a very excited client."
D.J., Grass Valley, CA
"I did receive my dinnerplates, thank you. My order with your company was effortless, the quality was good, my satisfaction with the complete order from beginning to end was more than I expected. Thank you!"
C.M., Park, Alberta, Canada
"I just had to write to tell you that I am super impressed with the newsletter that you have sent out. It is a new format and so much "newsier" in content than the old one. Not only that, it is very attractive to look at, as well as for searching out whatever information that we need to know. I thought that you would like to know that it is a success. That instead of doing a quick scan like I used to do with the old newsletter, that this one is fully read, and enjoyed."
C.G., Moscow Mills, MO
"Thank you Staff of Replacements Ltd. for the efforts of several of you to finally locate the exact piece of china I was looking for! Many of you worked very hard for me and so very cheerfully! It has been a wonderful experience dealing with your company, and I will certainly spread the word."
S.M., Altamonte Springs, FL
"Just have to tell you how impressed I am with your service! My hands were barely off the computer keys before my order was delivered!!"
K.R., Summit, NY
"Thank you for your e-mail response. I looked further on your website and found my pattern which is Azores. I called the 800 # and placed my order. THANK YOU SOOO MUCH FOR THIS SERVICE. It's been nearly 20 years since I bought my first set of Atlantis Azores crystal and have wished to add to it for a very long time. I was afraid that I would never find it again, but thanks to your website and service, I did."
D.H., Denver, CO
"I just wanted to take a moment to thank you for the speedy and secure shipment of the china items I have bought from Replacements, Ltd. My latest order arrived yesterday in perfect condition, exactly when it was supposed to arrive. Your company has enabled me to fill in and restore my Grandmother's Mieto Arbor china set. Thanks very much."
A.G., St. Louis, MO
"Just received my cups/bowls, the third day after you emailed that the order had been shipped. As a retiree whose life has been devoted to serving others, I am always gratified when I encounter those who incorporate into their mission the criteria of excellence in responsive and responsible service. A very nice experience dealing with your company."
A.K., Hominy, OK
"Today I was so happy when I got the pieces that my boss ordered for me for my birthday. She had asked me what I wanted this year and I showed her the inventory list that I had printed. We picked out three pieces and I was thrilled. They arrived at work today and in perfect condition. I have never seen such care taken to protect things in my life. She is wonderfully thoughtful and I couldn't be happier and have been so glad that I found your site."
S.S., Topsail Beach, NC
"I just received my order! THANK YOU SO MUCH! I continue to be amazed at the whole thing! I am looking around my house now to see what else needs to be replaced that you can probably find for me! THANK YOU!"
J.B., Oakdale, CT
"The big box of goodies (Order) arrived on Wednesday, and the Cherokee Rose candelabra and the Noritake Lucille cream soup bowls are GORGEOUS! Thanks! I'm SOOOO glad you know how to pack things up so they don't break!"
C.L., Falmouth, MA
"Just a quick note on this busy morning to thank you for your continuing wonderful service. Love the e-mail information and of course, your great service that helps to gather close all of grandmother's china and silver
my tables look incredibly beautiful thanks to your service."
E.C., High Point, NC
"Since my first visit to your showroom about 5 years ago, I have recommended you to several friends and family. I am fortunate to live about 20 miles from your facility, having been on the tour and just being amazed at the size and splendor of your showroom. In fact, I brought my brother to your showroom when he was visiting here from Roanoke, Virginia, and he was quite impressed. Also, I have sold some of my china and silver to you a couple times and was quite impressed with the courteousness and warmth of your employees involved and the speed of the process!!"
S.N., Merritt Island, FL
"In the last couple of years I have had the opportunity of dealing with your company as well as your patient and informed staff getting help with identification of two patterns I have. They take the problems out of working at a distance. The photos of your patterns are amazing and were so helpful to me in identifying which type of Billingsly Rose by Spode that I had. I am so glad I registered with you because I have the pattern that was first put out in 1926. It was given to me and just recently I broke a bread and butter plate. No problem. I checked what you had in stock for this pattern and then called the 800 number. I decided to go with the 25% off selection because my pieces are so old and I wanted a good match, color wise. I couldn't believe what fast service I received, the packing was quite amazing and--the piece has less imperfections than some of the pieces I have. And I was worried about a match, not the money! This is great. More businesses should do business the way you do!"
C.W., New Paltz, NY
"I just wanted to let you know how much I enjoy using Replacements, Ltd. I fell in love with, and bought my "almost complete" set of china in an antique shop back in the mid-70's (for $50 no less), convinced that I would never be able to find the missing pieces. And I couldn't. After seeing your ad for years, I finally called Replacements and asked about my set. According to my description there was no items in stock. But after a little more discussion and questioning one china description, your Rep actually put me on hold and went down to check the stock to verify the pattern. Wow! That was service beyond the call...and it matched! Your people are wonderful...I wish I remembered her name. Since then I've been able to go to replacements.com to look for pieces at my leisure. I've now completed my set for12 and couldn't be happier. Ordering online has made it very convenient, and it's easy to navigate."
J.K., Sydney, Australia
"Many thanks - my plates arrived to Sydney Australia in one piece and in excellent time. I was devastated when 10 side plates in my (now discontinued ) dinner service of 18 were broken one evening. I was so glad to find you (and it was so easy!) and I think you offer a fantastic service."
P.T., Hertfordshire, England
"I write to confirm that [my] order arrived earlier in the week and I now have a " complete set " again. I must say that the efficient way your organisation dealt with my situation - from initial E Mail to final delivery - should be held up as a benchmark for all organisations to achieve. The staff that I spoke to were wonderful in dealing with my request and I would not hesitate to use your company again. I will certainly "spread the word" to my friends in the UK about your organisation and it is refreshing to know that good efficient service still exists. Well Done!"
G.H., Petaluma, CA
"Just received the two replacement cups we ordered. Very well packed indeed. Thank you for the help in identifying what we wanted to replace and having replacements at such reasonable prices. My wife is now thinking of completing what her Aunt left her. Well done to everyone -- a wonderful internet experience at this end!"
D.W., Pioneer, CA
"I received my order today. Everything was in great condition. Two items received were purchased as ...pieces discounted 25% due to slight imperfections" but all I could see were kiln marks that all the other pieces also had. Thanks for your excellent service. I recommend your company to everyone."
P.H., Wichita, KS
"Yesterday my replacement champagne goblets arrived in perfect condition. I was so impressed with the careful packaging, I even showed it to a friend. Thanks so much for helping me replace my broken Waterford crystal pieces; this pattern is not locally available in stores. I am very happy with your service. I sent replacement bowls of my Mom's china to her in Texas and she was very pleased to have replacement pieces she had lost. Thanks very much!"
E.S., Albuquerque, NM
"For years I have been dealing with your company. Since I was going to be in Charlotte for 3 weeks, I decided to go up to your showroom. My husband, a typical male, was not in the least excited about this. We found your site with no problem at all and I ordered my broken China pieces with the help of one of your many expert employees. My husband, I couldn't find him.... He was so taken with your showroom he was all over the place looking at this and praising that! Some years ago, l962 to be exact my parents gave me a set of China for my wedding. Since a plate was broken it was not used. I tried so hard to find this pattern. While at your showroom my husband asked an employee to look it up...all we had was this information...Bavarian China with the name Lady Linda on the back. I cried when the lady showed the pattern to me and advised me that the plate was in stock. As I sit here now...awaiting my shipment, I have to tell you it is a wonderful thing to know that you are there...for people like me who can complete a memory to pass on to my children. Thank you so much"
D.B., Ledgewood, NJ
"I just received my recent order from Replacements.com (pattern Mikasa, Jasmine) and I am thoroughly pleased with your service. Thank you for helping me replace broken pieces of a service of china that I received as a wedding present over 38 years ago. I am so happy I can have the complete set to pass along to my daughter in future years."
C.L., Branford, CT
"I have to say that I am very pleased with Replacements, Ltd. The items I ordered arrived in GREAT condition, carefully packaged. Also, I called your customer service line a few times to find out shipping status, etc., and was VERY pleased with the representatives I spoke with. They were CONSISTENTLY courteous and professional. I will recommend your business highly to friends and associates, and look forward to dealing with you again in the future."
A. B., Lone Grove, OK
"I received my dishes today. I was really surprised to receive 3 boxes, but I am so glad you and your staff are so careful. I opened every package, they are so beautiful. My sister received these dishes on her wedding day, June 26, 1960 from our Mother. Back then, you had just one set of dishes to use, and with having 3 children, well things get broken. Her children and I are going to present these to her and her husband on their 42nd anniversary."
M.C., Brooklyn, NY
"Hello. Just a note to let you know I received my Desert Rose crescent dishes today. The packaging was excellent. The dishes are so much prettier and vibrant than the newer ones I purchased elsewhere a month ago. I am very satisfied with these plates and will purchase from Replacements Ltd. again. The phone service was also excellent. When an item I wanted was not available, a phone call was made explaining that the piece was out of stock. I found the whole shopping experience to be a pleasure. Thank you so much."
S.M., Orlando, FL
"YOUR COMPANY IS ABSOLUTELY WONDERFUL!!!! My package arrived Friday, much faster than I had expected, and everything is just perfect. I was so thrilled to learn that you had the pieces of Candlewick by Imperial I needed to complete the set my mother had started years ago. My mother passed away suddenly last December, but she had made several very specific bequests before that time. One was to give her china (Pasadena by Haviland) and crystal (Candlewick by Imperial) to our daughter. When we learned of your web site, we were delighted that you stocked both patterns. Our first purchase was the china (29 pieces almost $700) then just now the crystal (another $150 for 10 pieces). We couldn't be more pleased with the courtesy of your customer service representatives, as well as the care your company gives each order from the accurateness of your filling my order to the packaging and speed in shipping it to me. I have already recommended your company to 3 people who were trying to find replacement pieces to older china patterns
and will continue to recommend Replacements, Ltd."
V.J., Virginia Beach, VA
"I recently ordered a replacement creamer for my china. The one purchased with the dishes was unfortunately broken several years ago and after looking for a company to replace it to no avail, I was fortunate in finding your wonderful establishment. My creamer arrived in perfect condition and the service was professional and prompt! What a rare find these days! Thank you and your excellent staff for unbeatable service."
R.E., Minneapolis, MN
"We just received our first order from Replacements and we are very happy with it. The level of service has been first class. Everyone I've talked or corresponded with has instilled confidence, and everything that was promised happened just as you said it would. I would not hesitate to place an order with you again. Nor would I hesitate to recommend you to others. We now have a nearly-complete set of my mother-in-law's dishes and my husband's grandmother's silver pattern. We are hopeful that we will be able to purchase the soup bowls we want as they become available."
D.M., New York, NY
"May I just say you guys are GOOD! You make such excellent use of technology -- especially the Internet and email -- that shopping with you is a total breeze and a pleasure. I love receiving periodic updates re my pattern listing (though I still haven't snagged the Noritake Amazon teapot I'm after!). And the newsletters are always delightful. I highly recommend Replacements every chance I get. Please consider this a big thank you from a satisfied customer."
T.F., Malvern, PA
"I just have to tell you people how cool I think you company is. First, I enjoyed talking to whoever helped me with my order, second I got my order and its was better than I thought it would be, and third I saw a TV documentary about Replacements and their dogs coming to work with them etc. and it's no wonder you guys are so great and Happy. I will be ordering in the future and Thanks."
H.L., Lawrenceville, GA
"Thank you so much. I was beginning to think I would never get 5 more plates. By the way, I visited your showroom and was absolutely blown away with all of the remarkable pieces that you have. I only hope that I travel that way again soon to purchase additional pieces. You do a great service to the public."
J.G., Piedmont, MO
"I want to thank you for this exciting service. I was told that my Noritake pattern could never be found because it was bought in Japan about 1957, the molds had been destroyed and it had never been imported into the United States. Now I can try to replace the pieces that have been broken over the years. My stainless was likewise mysterious. Now I can add to my serving pieces. Thank you!"
More Pages of Letters From Our Customers!