Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.C., Fresno, CA
"I am not sure who to direct my comment to, but our crystal arrived yesterday, and we are so pleased! We now have a set of thirteen goblets to pass on to our niece, and she will have her grandmother's crystal to enjoy. The original crystal was a wedding gift to my husband's parents when they were married in 1931, so our goblets are 73 years old, and we use them often. Thank you for your help."
B.A., Saint Johnsbury, VT
"Hi Folks, I have received my order and am pleased with it. I must say it was a great pleasure to do business with your company and I'm impressed with the way you conduct it--Many Thanks and best wishes for continued success!"
M.P., Double Bay, Australia
"We recently placed our first order with you and are writing to say how pleased we were with the entire process. The items were very satisfactory, well packed and we appreciated the return address label enclosed to assist if there was a problem. We will definitely be using your service again."
L.H., Bigfork, MT
"I loved your newsletter! And the sensitivity depicted by mention of the hurricane Charlie victims. This is good...Very good, my friends."
G.B., Long Beach, CA
"I just received exactly on time as promised the wonderful Wedgwood Cornucopia sugar and creamer (style 146) which we had been told had been discontinued in the US. If I wanted a set I would have had to order it directly from England, if they weren't out of production. My husband and I have been looking for these for many years and thanks to your wonderful online registry service for missing pieces, I got an email and ordered them the very next day! They arrived in terrific shape thanks to your wonderful packaging and I just had to tell you how very happy we are! I know I'll be ordering more pieces in the near future. Thank you so much."
D.L., Memphis, TN
"I know you are sick of hearing from me but I have one more 'thank you' to extend........and that is for the table setting guide for the 'simple minded' you offer at your web site. Mother and I had been discussing it (guessing at it!) Just yesterday and one day later, you solved our problems...........many thanks for this service. It sure makes our lives easier!"
J.U., Canterbury Kent, England
"Very many thanks for sending my china so promptly. It all arrived safely and in one piece so I now have a complete set of my mother's tea service which is wonderful! I shall be looking at your website often to see if there is anything else I need and will be pleased to recommend your service to all my friends. Again very many thanks for all your help,"
J.B., Avon, OH
"Hi. The order that I recently received was wonderful! I was told that some of the pieces would be slightly imperfect. They were clearly marked, but in some cases I could hardly see what the imperfection was. They have blended into my set beautifully. I am proud to be able to be using the same dishes that were given to me as a young bride thirty-one years ago, and they look as nice as they did when I picked them out. I am so glad I heard about your service."
L.F., Jackson, MI
"Just want to thank you for keeping your newsletter user friendly. Also for the thoughtful featured pet section -it always brings a smile to my face when reading it. It's like the comics in a good newspaper. A welcome section."
L.R., Bartlett, IL
"I received my order on June 22. Thank you for your very prompt service and especially for the extra care you take in packing the merchandise you ship. I am amazed! A very happy customer."
M.M., Poplar Bluff, MO
"I received my replacement plate on Sat. June 12th. I was delighted that I now again have a complete 12 place setting. I would recommend your company to anyone. Thanks."
J.B., Rego Park, NY
"I have received my order and cannot tell you how delighted I am. This set has a tremendous sentimental value for me and I really never expected to find replacement pieces -- it dates back to the 1970's. I am thrilled. Please let me know if and when dinner forks become available."
G.B., Eugene, OR
"Received my order the other day. Just would like to thank you for such good customer service and great quality of product at a very reasonable price. You have a great business and I thank you."
D.T., Longmeadow, MA
"Hello Replacements: The Merchandise Arrived At My Home Today. I Am Quite Pleased With The Dishes. As Usual Ups Delivered The Product Safely. I Am Impressed With Your Company. You Have An Excellent Website, Excellent Staff Throughout My Experience Both In The Shipping Department And In The Telephone Customer Service Department. I Would Not Hesitate To Be A Repeat Customer Or To Refer You To Any Of My Friends. Thank You For Your Prompt, Efficient, Courteous Service And For A Great Product. "
J.M., Oak Ridge, TN
"This past week, I finally got to your showroom, so got to pick up some pieces of my grandmother's silverplate (Old Colony). You have no idea what this meant to me, or how impressed I was with your customer service (the young woman who helped me---she deserves a raise!). I want to congratulate you on your fine business practices and your helping people like me fill in gaps in their lives. It may be sentimentality or it may be "for real," but whatever it is, you helped. Thank you! "
A.Z., Gilbert, AZ
"Hello, Mr. Page. I want to thank you very much for your prompt and professional handling of my order. This is the first time I've done business with your company and I will not hesitate to do so again. If any of my friends/family ever have a need along these lines, I will most definitely recommend you to them as well. I tried ordering the same pieces from another outfit. While they did not hesitate to ensure that my credit card was charged, after 4 months of waiting and emailing back/forth, I received not one piece of my order. It was with more than a little hesitation to "give it a go" with another online company that I placed the order with you. I expected to wait a bit considering the pattern is scheduled for discontinuance. The speed with which my order was processed and delivered was truly impressive. Kudos to your entire operation. Thank you again!"
L.R., Bluffton, SC
"Thank you so much. The Johnson Brothers Olde English Village creamer arrived and it is in perfect condition. You certainly know how to wrap delicate items for shipping. Wish all were so good or I would not have to replace the broken items. Love your site."
R.S., Charlotte, NC
"I wish I knew the name of the person to whom this should be directed . . .but I could find nothing at the end of your e-mail. I wanted to personally say 'THANK YOU THANK YOU THANK YOU". I am so delighted with the list of my parents' china, so that I can replace any missing pieces for my granddaughter. You are a wonderful organization, and I look forward to recommending you to my friends . . . and to anyone I meet who may need a replacement of china, silver or crystal.Again, thank you. I look forward to placing an order as soon as my grandchildren return from their honeymoon, and as soon as my son learns whether the carton of china is in the attic or the basement."
J.W., Paris, KY
"Much to my suprise my order arrived yesterday afternoon. It was packed so well that there was no chance of breakage. The china pattern belonged to my late mother. I needed to replace a few pieces that had broken over the years and to add a few. I was both thrilled and delighted to find the pattern through your web site and to be able to replace the pieces. Your prompt response to my request for identity of the pattern was amazing. Almost instantaneous, it seemed. I did not think that I would ever be able to replace the broken china pieces much less to find other pieces. Thank you for making that possible.
E.B., Sun City Center, FL
"Thank you for my recent order which I received today. Having received this set from my mother year's ago from Germany, I never thought the bread and butter plate could be replaced. In the past I have spoken to one of your representatives and, always, they sent me the up-to-date listings. Last week when the email arrived mentioning they have my plate, I was elated. I commend you for your promptness and courtesy. Again, Many thanks
L.M., Middletown, CT
"I don't know if this email goes to a person or not, but if it does I just want to say I received my doll and she is lovely. I am very pleased with her. Thank you for shipping her out so quickly. I appreciate it and hope to do more business with you in the future. Thank you."
"Hello, I just wanted to let your company know that the UPS truck just delivered my order in Belgium, Europe and it only took 4 shipping days from the USA ! Everything was extremely carefully wrapped and all arrived in perfect condition. It was a total pleasure and extremely easy to deal with you, every step of the way. I will definitely spread the word. And I'm really going to enjoy the completing parts of my china service - have waited about 30 years to add to it, and only you people pulled through with just what I needed ! Thank you very much for your service (exceptional) and professionalism. PS I have never written a letter to ANY company."
E.G., Deland, FL
"Thank you very much for your prompt service. Received the gravy ladle in perfect condition."
D. P, Westerly, RI
"Thank you, I received my order yesterday. I truly appreciate the prompt service in an exchange and delivery of various items. The people I have spoken with on the phone were courteous and most helpful. I would highly recommend your company to anyone. Many thanks"
D.S., Colorado Springs, CO
"I can't thank you enough for my replacement bowl!! Your service was quick and efficient. I have had my set of Nova Sango Brown dishes for less than 2 years after searching high and low for something I liked. Imagine my distress when my husband broke on e of the cereal/salad bowls. The next day I got on the Internet, found your website, quickly ordered a replacement bowl and it was here in 2 days. Thanks again, Your new faithful customer"
S.G., Jamestown, RI
"WOW!!! You said 3 weeks to identify a pattern, and in less then 24hours you complete what I have been searching for for more then 2 years. WOW!! What an amazing group of people you are. Thank you very much. You have a customer for life. Thanks again ...By the way, I love the photos of the employees and their pets. Thanks for sharing."
N.P., Baldwin, MD
"Thank you so much for the great service. It is always a pleasure dealing with Replacements, Ltd. It is refreshing to know that you not only can provide me with replacement pieces but care enough to send guidance on care."
B.B., Tucson, AZ
"I just received my order --- it was on time, perfectly packaged, and exactly as promised! I don't know how you can have duplicates for every dish ever made since 1492, but you are amazing. I will try not to break any more, but if I do, I know who to call! Thanks again!"
C. N., Capolago, Switzerland
"This is to inform you that I received my Wedgwood plates yesterday and all pieces were in perfect state. I had already given up hope of finding these plates: especially the Ascot pattern seemed very difficult to find even in England, but I was so thrilled when I came across your website and saw that you had what I was looking for! Although I was worried that a transoceanic trip would be a bit risky for such delicate items, they arrived safely on Swiss soil thanks to your excellent packaging. Thank you for providing such a good and fast service! Greetings from Switzerland to everybody at Replacements Ltd."
C.T., Portland, OR
"We received our order yesterday--thank you. We want you to know how impressed we are with your packaging; it is very skillfully designed--kudos to whomever did it!"
A.V., New York, NY
"Thank you. I received both shipments, and am much impressed by the solid packaging. Even a fall wouldn't break the dishes."
N.N., Eola, IL
"You have a great site, offer a wonderful service, and are a company that actually does what it says it will do. In this day and age, what a concept!! You helped me identify my crystal, and your company is pet friendly. Your company is terrific. And, if I'm not mistaken, I just saw your story on the Animal Planet. Good for you!! Wish I could work there!"
C.H., Lindenhurst, NY
"I recieved my order! I love it! Thank you so much! I will be ordering from you again in the near future!"
S.S., Waco, TX
"You all are so comforting that I can get pieces that match my treasures and add to them at any time. It is a peace of mind."
S.S., Lorena, TX
"You all are so comforting that I can get pieces that match my treasures and add to them at any time. It is a peace of mind. Thanks again!"
S.C., Charlotte, NC
"Thank you - thank you - thank you!!!! Replacements and the excellent job you do should simply win awards on a monthly basis for the wonderful work all the depts do! I had the pleasure of going on a company tour for the public over 4 years ago and continue to be in awe over the beauty, creativity, professionalism & vision experienced with each contact I have with your business. What prompted this email is that yesterday I inquired about receiving a pic of two items that I viewed on my monthly listing report from Replacements. Within 24 hours a gorgeously clear image was emailed to me! Stunning! You simply blow the competition away by this kind of service. Again your business seems to be a true reflection of people enjoying the place where they work. I have seen the video pieces that were on tv that show how the business was built, operated and the fabulous notion that dogs (many dogs!) Can go to work too and add to the pleasure of being at work. Great job and thank you for striving for excellence and far exceeding it! PS - I know that you probably already have an employee newsletter that includes customer compliments. I hope that my note can reach everyone and they can feel great that they truly are appreciated by customers they may never meet! Give those sweet, wet doggy noses a kiss and enjoy your day!"
B.G., Ottawa, ON, Canada
"Our order of three Denby Dinner Plates arrived today on schedule and in excellent condition. Thank you, for your prompt and most efficient service. They match exactly the original service that we purchased 25 or 30 years ago - and from which we had lost several plates due to breakage - and for which we have been unsuccessfully trying for a number of years to replace, Luckily we found you. We have already passed on your address to others in our family, and will be happy to do so to any others we know who are looking for replacements, or additions to their dinner and silver ware. "
I.S., Litchfield, CT
"I wanted you to know that the replacement was filled immediately upon my initial telephone call. I had ordered crystal flutes for my daughter to open at her wedding shower and the replacement arrived just in time. (She lives in San Francisco and I in CT; she was here just for the week-end.)Your customer service person (her name escapes me at the moment) was wonderful. I had called in a "panic" and she pulled the replacement herself to make sure it was not in any way defective. My daughter loves the flutes and I can't wait for her to use them at her June wedding in my back yard. I have (slowly) been adding to my mother's china (a discontinued Lenox pattern) through your company. Your staff has always been courteous and friendly. I love doing business with you and have recommended you to many relatives and friends. I wish you continued success and I just wanted to take this opportunity to tell you so. "
P.D., Atlanta, GA
"Bob, Got it and thank you!! The quick delivery of my beautiful china -- safe and sound and on time-- was a delight. I will recommend Replacements to anyone!"
B. K., Gibsonia, PA
"I just have to say thank you for these glasses! They arrived yesterday, and were perfectly packaged, and delivered without damage. I have been searching for these glasses for years, and had just about given up ever finding replacements. I was searching the internet to choose a new pattern when I found you had the replacement pieces. I have used your services before, but you didn't have these glasses available at the time. Thanks so much!"
More Pages of Letters From Our Customers!