Replacements, Ltd.

(page 199)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

S.P., Cornwell, United Kingdom

"Just a message to say this order arrived safely. We now have a full dinner service. My father bought the original 12 piece dinner service in Hong Kong in 1963 so it is wonderful to have all the missing pieces replaced."

A.S., Sanford, FL

"yesterday, I was at your location for selling some of my mom's china as she passed away 6-4. I was totally in awe of the showroom as it was quite classy ! everyone I dealt with was professional and respectful as well as pleasant particularly two of your associates. I left feeling like your organization was of high caliber and good customer service which does not happen often. I will most likely be back another time. I was not at my best as I had driven from Orlando,Florida so I was a bit weary ! thank you for the proper service ."

D.T., Torrance, CA

"I just wanted to thank you for your story on the Metlox factory. I have a few of their pieces only because I grew up not far from the Manhattan Beach Factory. I never knew the whole story but it was interesting to me! I also love your company. I made my first purchase over 20 years ago and you have never let me down. News Update: The Metlox factory site is in a very expensive real estate area and after much arguing, they finally decided on a shopping plaza, which is what sits there now. When I was growing up, just regular folks lived in Manhattan Beach but now I doubt that the factory would have survived even if the pottery stayed popular. Wealthy people don't want to look at factories. Kindest Regards"

M.J. South Australia, Australia

"hi, i have just received my parcel and i am thrilled, your service is superb and so fast. well done i'll be ordering more from you and have already passed on to friends your website. expect more orders from australia"

M.T., Waldorf, MD

" Hello Mr Page, I have been to your showroom twice and have always been impressed. I like that pets are allowed, I have 2 Doxies that I would love to bring to work with me. Your happy atmosphere shows through in your employees. I would like you to commend your associate for her helpfulness in finding my item and placing my order. My wife will be extremely happy when she gets the Cardinals that fell off the window and broke. Your associate seems like a very nice person and you are lucky to have her as an employee."

L.M., Morrison, CO

"Dear Sir/Madame: I am sending this note to let you know of the impeccable service I have continually received from one of your associates --Restoration Department. Over many years, she has always been available to oversee that the items I have sent to your company are repaired/restored to the best possible condition. She is not only polite and helpful, but also a delight to work with. I trust her recommendations completely. She is truly an asset to your company. I am a long time customer and have had nothing but wonderful words to say about your company and staff. Thank you for your excellent customer service."

K.T., Canberra, Australia

"My order for 2 Amboss teaspoons arrived today in Canberra Australia. Thank you very much. Your service is excellent and I am referring friends to you."

L.H., Kent, England

"Dear Team,many,many thanks for my J G Durand courchevel glass which I received today.It is perfect. I have to wait another 2 weeks to give it to my husband for his birthday.Please would you email if you get another 1 in stock.Kind Regards"

D.V., McPherson, KS

"I just wanted to let you know that I received my order, today, and couldn't be happier! I can't tell the difference from my new pieces and those that I received 30 years ago. I never thought I'd be able to replace my discontinued crystal. Thank you so much."

C.B., New Orleans, LA

"Thanks to you guys for allowing me to be able to find my grandmothers pattern. I thought for sure that I would never be able to replace any part of that pattern. But thanks to you, I have been able to replace, replenish and have some newer pieces created. Thanks to you and your wonderful team, feel like my family will live on and on."

C.L., Clive, IA

"I am thrilled to pieces- I just received the two dinner plates I ordered to add to the china I inherited from my grandmother, as well as three place settings of my pattern. When I saw the box, which was halfway open, badly dented, and had peanuts spilling out of it, I was extremely concerned. Despite all that damage, every item was in perfect condition. Please thank your packaging people and tell them to continue to be very generous with the bubble wrap! I'm sure that's what saved all those pieces from being shattered. It's such a pleasure to be able to add to these patterns. I only wish I had discovered your company years ago!!"

L.J., Warragul, Victoria, Australia

"Greetings from the land "Downunder" On a recent visit from Australia we stayed with a friend in Fayetteville, NC. What an experience she had in store for us. A visit to Replacements, Ltd. on Tuesday 12th June. The tour gave us a comprehensive overview and any questions we had were charmingly answered by our delightful tour guide. We were 'chuffed' to see part of the "Royal Doulton" Reynard the Fox set we have, in your museum. Next Saturday we go to the Royal Doulton Club of Victoria meeting and have prepared a short report on our wonderful visit. Also our daughter who lives in Minnesota has purchased pieces from Replacements, Ltd and has always been very satisfied with the purchase and packaging."

J.F., Mendon, VT

"I'm very happy with the fork that I ordered. It came quickly and now completes my 8 settings. I was very worried that, given that I received most of what I have as wedding gifts in 1960!! - that pieces were no longer available.... or that the pattern was still being made but - not at the quality of the 1960s. You have put my fears to rest. I hope to order more in the future. Thanks."

E.L., Greensboro, NC

"I live in Greensboro NC. Yesterday evening (07/11/07) I went to the showroom on I-40 with my parents to buy a set of china for my mom.Duirng the time I was there I did a few questions to one of the associates there and this lady was very attentive to answer them. Finally, when my mother made the final decision about the set she wanted, I contacted this lady again and she helped us through the whole process and even suggested a couple of extra pieces to make the set complete. This lady showed a professional manner all the time and I am very thankfull because my mom is very happy with the product she got from your store. With this mail I would like to show my appreciation for her attention and let the management in your company the kind of employee you have in this lady, working for your company. Thanks and have a nice day."

A.B., Gouverneur, NY

"I received my sugar spoon and it is in perfect condition. You did a great job. Thank-you very much."

A.W., Seattle, WA

"I am thrilled that you have my grandmother's crystal pattern, Cambridge/Marjorie!! Every time I entertain with the few pieces I have, I hear how beautiful and unusual this pattern is and how well it goes with my china. I now will order goblets to complete a setting of eight. You have fulfilled both mine and my late grandmother's wish! Thank you so much!"

M.K., Burnaby, Canada

"I've been meaning to write to your team to say how very impressed I was with the recent service I received in replacing some pieces in my new dinner set -- thank you!!!! What a great experience in customer service I had; I think many companies today could (and should) learn from your example!! I look forward to dealing with you again in the future"

M.Y., Drums, PA

"THANK YOU for your fine customer service. I don't find that as often as I would like when ordering over the internet. Please forward this email to your supervisor as you should be credited for your prompt & friendly customer service. I will be a returning customer because of you. Thanks."

C.B., Melbourne, Australia

"Hi, Bob and all your hardworking staff Hello from not-so-sunny Australia (Melbourne gets cold in winter which is now...brrr) I received my beautiful china absolutely perfectly wrapped. I guess your customer base must be mostly made up from people like me, trying to find discontinued pieces of treasured sets. I had tried everything to find mine, even writing to the manufacturer,and to Wedgwood who had taken over the company, but had no success until I came upon your site on the net. I couldnt believe my eyes when my pattern came up, and you had some pieces for sale. However, sending to Australia means that the postage costs such a lot, and it wasnt until your sale prices appeared that I finally decided to buy. No wonder you are so successful if your service is so good! Thank you once again from Melbourne Australia"

M.M., La Canada, Canada

"Thank you very much for your prompt and helpful response. We've had excellent luck with the selection and service at in the past, and I'm happy to see that you are continuing the tradition."

D.S., Lahinch, Ireland

"I write to confirm the safe receipt of the above order in Ireland. I would like to take this opportunity to say that it has been a pleasure doing business with you. It is a delight to find an operation that still has time to be polite to it's customers and not keep them waiting on the telephone with what we on this side of the pond call ' piped muzak'. Thanks again for the service you supply, I will shortly be in touch with a more obscure query!"

S.W., West Valley City, UT

"I received my plates today 6-29-07, thank you so much for the excellent service. "

A.C., Stevenson Ranch, CA

"Thank you sooo much ! The order has been received and expressed that the packaging was just fabulous to ensure that it was delivered in one piece...!!! "

H.G., British Columbia, Canada

"The package which you shipped yesterday arrived to-day, hereon our doorstep, at 2:20PT!! Remarkable! All is in-tact, not surprising when one considers the expert packaging of the porcelain items ! You have no idea how appreciative we are, not only to have found the replacement pieces, but to have them in our hands five days after the damage occurred to the items which they replace! Have no doubt, the virtues of your organisation will be spread abroad out here on the West Coast, north of the 49th!! We continue to be amazed at how efficiently you handled our order. Oh yes, another thing, we found your website to be truly amazing, very user-friendly to the end that we could visually verify the items that we ordered! With sincere thanks."

D.B., Kenova, WV

"Thank You so much for the prompt service and my order was without any breakage's at all. I was very impressed with ordering from your company. Would highly consider it again."

N.C., Omaha, NE

"I just wanted to express a huge thank you for finding these two dinner plates I needed. They had broken over the holidays and I was so distressed! You are a great company and again I thank you dearly for finding the replacements. I will definitely recommend you to others!"

S.S., Santa Cruz, CA

"I just received my order today, all in perfect condition. Your company is the only one that in my opinion really deserves the amount that you charge for shipping and handling. Not only are your shipments efficiently quick but the items are packed so well that they could be dropped from a 10 story building and sustain not one chip or crack. Thank you for your wonderful service. "

H.S., Arizona City, AZ

"I wish to thank you for you thoughtful email addressing the difference between the patterns. I was able to see the bowl I ordered thanks to your latest email. It, in fact, looks just like the cereal/soup bowls that go with the pattern my mother bought so long ago. I would like to go ahead with the order. Your customer service is above reproach and I want to let you know, as a consumer, that is rare these days. I look forward to purchasing from you in the future. your loyal customer"

K.M., Hilton, NY

"I have to tell how pleased I was to receive the 2 salad plates I ordered. One of mine was broken by my daughter and I was having a very hard time finding either a replacement set or piece. You provide a GREAT service and will recommend you to all of my friends! Thanks again."

E.M., San Francisco, CA

"I just received yesterday the Ginori bread and butter plates and I must thank you I am thrilled everything arrived so well packaged in very good condition. Please keep me posted if you have 2 or 4 more in the future ."

A.E., Ypsilanti, MI

"My shipments arrived today, just a couple days after placing my order. I am so thrilled; I never knew these pieces even existed for my set! I'll be keeping watch. Thank you."

R.P., Manchester, NH

"Thanks for confirming the order! You are very helpful! By the way, I visited your facility in February and thoroughly enjoyed the tour!! Again, thanks for your assistance!"

R.A., Moscow, Russia

"just a fan letter: i hope you guys are making good profits, 'cause you deserve them! I haunted shops for years to find my missing plates and stemware, and now, they're available as near as the keyboard!! many thanks."

S.I., Memphis, TN

"Tons of praise to all at Replacements, Ltd. Your service is fabulous! I have received more than 150 pieces from you this year and never once has anything arrived broken. I love the pet stories you share as well. I foster cats and dogs for the Humane Society and have adopted several throughout the years. I currently have a 17 year old Papillion named Napoleon given to me by my children. My family grew two years ago when Katrina hit when I adopted a 2 week old border collie mix named Sophie that was part of a litter of six rescued from New Orleans flood waters and a ? year old Manx cat named Chloe that was rescued at the same time. Keep up the good work."

D.C., Calgary, Alberta, Canada

"I just wanted to say thank you so much. I placed quite a big order for Royal Doulton Rhodes and it arrived safe and sound yesterday. This was the pattern we chose when we got married in 1989. We just loved the pattern when we chose it. We had high hopes of adding to our place settings and collecting over time. Then life got in the way. We started our own business and all our money went into making it successful, then my dad was killed in a car accident 6 months after we were married. We went through adoption and a building our family. Everything always took precedence over buying those dishes. Then I find out that they were discontinued and tried to find those dishes anywhere and everywhere. I had pretty much given up hope of ever having anything other than our place settings. I went into a nice Royal Doulton store a couple of months ago and she gave me your name and website when we got talking about this Royal Doulton Rhodes pattern. I was thinking after all these years of selling them and switching to a new and current pattern. I went on your website and made a huge leap of faith by placing such a big order without knowing anything about you except for what you had on your website. When I got the order yesterday, everything was perfect. When I was cleaning the tags off and putting the pieces away in my china cabinet, it just felt like I had come full circle and was back to capturing some of the things that my heart had wished for so many years ago when we were just starting out. Thank you so much. I will be ordering a few more things, but for now, I am so happy that I went ahead with this."

T.S., Punxsutawney, PA

"We've been buying from you for years and are the best thing we've ever found for completing accessories for our home and b & b. Keep up the good work!"

C.A., Punta Gorda, FL

"Thank you for Your E Mail....I will continue to order Gorham Mfg pattern Invitation. In the late 1940s i worked at Gorhams and My job was to buff out the "Seam " where the handle of the Knifes were joined. I raised my Family all using Invitation. when I discovered that Your Company could find and sell This pattern I ordered. The 1st set arrived in perfect condition and when I first opened the pkg and held the Dinner Knife I just got all choked up. Thank you for the product and bringing all the wonderful memories back to Me. I will continue to order and so will My Family and many Friends. Thank you."

P.S., Beaver Dam, WI

"Hi, Received my shipment today. Everything looks great, and I just wanted to commend you for your excellent packaging, everything arrived in great shape."

C.F., Manhattan Beach, CA

"Hi, I just wanted to commend you on your excellent customer service. It's hard to find companies that actually care about the customers and good service. Your kind employees have gone beyond and above, to help with my orders. I will recommend you to friends and family. I found replacement dishes to my grandmother's china and it must be at least fifty years old. Unbelievable. Thanks again for your kindness."

V.C., Jamaica, NY

"Recently purchased a discontinued china piece from you (DPM5). Writing to tell you how pleased I am with the quality of the piece, your overall service and the rapid receipt of the item. Could not be happier if item was still available at a retail location. The dinner plate was cataloged at a 25% discount for minor imperfections/scratch marks. Well I'm still looking for those imperfections--can't seem to find one--I'll take your word that they're present. Glad I found your service and will spread the word to family & friends. Thanks again,"

More Pages of Letters From Our Customers!

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