Replacements, Ltd.

(page 20)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

B.S., Alto, MI

"Our family had no idea what grandma's china pattern name was (we never thought to ask her) or what it's true value was. After submitting a search request on the website came up with the pattern name and it's value in just a couple of days. On our own this process would have taken us next to "forever" trying to search thousands of patterns for the correct match. Now, we not only know the pattern name, we have also found that we can obtain replacement pieces that will match perfectly."

J.B., Warren, OH

"How thoughtful that you responded to my comment. I always knew my mother turned here for replacement pieces to her Poppy Trail Vernon Sculptured Grape pattern. It wasn't until after her passing, when I inherited her china, the Romance design by Fostoria, that I realized the enormous service Replacements Ltd. provides customers. After accidentally chipping the edge of the 5" flower vase, I too turned to Replacements Ltd. The inventory is staggering in a positive way. I can only imagine the amount of time specialized staff invests looking for all the pieces, along with the general services provided for so many patterns. The entire staff deserves recognition. Most people may not give much thought about what goes into having their requests filled. Know I and many customers are very grateful that Replacements Ltd. exists. As far as I'm aware, this is the only company those of us with sentimental heirlooms and other customers can turn to for help. You guys are the greatest, thank you!!!"

E.G., Los Angeles, CA

"Our family has been so grateful to your company over the years because you have found replacements to some of our precious crystals and chinas that inadvertently were broken during the holidays and dishwashing. These were items that had been passed down through the generations and were "irreplaceable" until we discovered your company. These items are not only beautiful, but have sentimental value and give meaning to the family holiday traditions. Thank you for this service, we love your company!"

K.L., Slidell, LA

"Replacements is great site to complete an existing pattern of silver, china, or glassware. They have replacement items of several of my patterns of china and silver. Also think of Replacements when looking for an unusual keepsake gift for a wedding or other special occasion. Some pieces work well as a companion piece and does not have to match! I have done that with serving pieces."

L.B., San Francisco, CA

"I think you all are great. I am very thankful Replacements is around to help replace china I currently own. It also allows me to purchase additional china. Your web site is very organized. I can do all of this online and it is so easy. You have a great organization, helpful staff and provide a wonderful service."

R.C., Dallas, TX

"Thank you for your service! I've always admired the work you've put into allowing the customer to find and replace such keepsakes. I didn't understand the importance of this service until I unfortunately lost everything in a fire. All my mothers and grandmothers treasures are gone. But with your service and items you provide I will slowly be able to replace. How can you measure that? So again thank you."

R.S., San Antonio, TX

"Love being able to add to and replace pieces! I have three china patterns and one silver pattern on file with Replacements - all are discontinued. Therefore, my only way of adding to or replacing pieces is through the service Replacements offers. I appreciate very much that they send e-mails to update me on the current stock; alert me to specials offered; allow me to name a piece that I need (they search for it); and send parcels promptly and in very secure packaging."

A.G., Baldwinsville, NY

"I have used your company for years and am so grateful that such a business exists. How else can I replace a piece of a set that I have used every day since I got married almost 40 years ago and is still beautiful? Not only is the selection large, but the service of registering for a piece that you currently do not have in stock is wonderful. Thank you for a user-friendly website and excellent customer service."

A.M., Washington, DC

"My sister uses you as her best source. When my grandparents passed away, there were many sets of beautiful dishes that resided in their Palm Beach apartment that were almost full sets - a few cracked or chipped or missing - we thought, irreplaceable --- but NOT REALLY, as it turned out. For the most part, you were able to fill in 95% of what we were wanting. Thank you!"

S.J., Tallahassee, FL

"I've always had exceptional service from Replacements."

E.P., Poulsbo, WA

"Thank you for this service."

L.G., Howard Beach, NY

"I love this site. I have a set of everyday dishes that I have used since my Mother bought them for me and every time one of them breaks my heart breaks but then I remember I can have it replaced at your site."

P.F., Hoschton, GA

"I have used your service previously and have been satisfied. I was looking for several replacement items for a china pattern I have had for around 25 years and I was pleased to find those items are still available from Replacements, Ltd."

K.K., Saint Simons Island, GA

"Have ordered from you before. Pleased with purchases."

M.P., Glen St. Mary, FL

"Love being able to find pieces to my set. Thank you for this service."

L.Y., Chino Hills, CA

"Very glad you can offer replacements."

K.M., Long Beach, CA

"Love this site, have already found some things and am adding one more. Thanks for this great site."

B.N., Heber City, UT

"I appreciate your good customer service!"

S.F.H., Wall Township, NJ

"Great resource!"

J.F., Lansdale, PA

"I've ordered things from you before and everything was shipped beautifully."

R.B., Charlotte, NC

"I love you guys because you let people bring their pets to work."

M.M.M., Minneapolis, MN

"This site is excellent and my go-to when I am looking to find missing or broken pieces to my silverware or dish collections."

A.S., Dallas, TX

"Love the website."

S.M., Floral Park, NY

"Love your site."

J.S., Lewes, DE

"Great pattern, so glad to see I can order more replacement pieces."

D.W., Saint Augustine, FL

"You have given me honest service previously. I trust you."

M.M., Coppell, TX

"Been very happy with all purchases."

R.T., Chesapeake, VA

"I have never had a bad experience with your company!!! I still absolutely love my china pattern and it was discontinued a long while ago. I finally hit a point in my life that I was financially able to finish acquiring 12 full place settings and I couldn't have begun to do this without your company. I am only 2 soup bowls short of completing this goal. I bought two vegetable bowls so I have 12 bowls for pasta, but I am waiting for the day that you are able to acquire 2 more "real" soup bowls so I can finish collecting my china. This past Christmas you had a fabulous sale on my crystal pattern and I was able to finish out the full set of crystal. I have also bought shower and wedding presents through your company. Always happy to do business with"

B.H., Houma, LA

"I have purchased from you before and have been very pleased."

J.C., Ontario, Canada

"Great site!!"

A.K., Clifton, NJ

"Such a valuable service! Thanks!"

D.L., Orlando, FL

"I received Mikasa Deauville as a gift from my Mother. She had it for many years, before giving it to me. There were a couple of broken pieces when I got it, and I still need to replace them. I also use Villeroy & Boch, Naif, as my every day china. Over the years, pieces were damaged and I found you to find me the pieces I needed. Our relationship has been wonderful. My husband actually purchased the last pieces for me. I love Replacements, Ltd.!"

C.D., Chehalis, WA

"I so appreciate you being there."

V.B., Mesa, AZ

"It's great to stay in touch and know that I can find pieces to add or replace in my various assortments of dinnerware. "

S.M., Columbus, OH

"Love your store!"

S.K., New York, NY

"I have ordered before, and been very satisfied."

J.S., Mantoloking, NJ

"Used you for years! Always satisfied!!"

S.M., Emerson, NE

"I am more than happy with the pieces I've ordered from you. I look forward, hopefully, to being able to order more of my dishes."

K.T., Modesto, CA

"My mom died almost 1 year ago (July 5) at age 89. My brother took most of my mom's china instead of splitting evenly among the 3 of us children. So, being able to acquire more place settings of her china, that she and my dad got for their wedding in 1947 (!), means a great deal to me. I will now have enough, hopefully 6 place settings, to use for my family of 6. Thank you for helping me have a little remembrance of my parents."

A.P., Temple, TX

"Am always happy with your service."

More Pages of Letters From Our Customers!

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