Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.O., Linwood, NJ
"Please pass along to Mr. Page that I think you folks are AMAZING!! Not only do you have one of the best web sites on the internet, bar none, but your customer service is so good, it’s scary!! I called yesterday (on a Sunday!) and asked for information on a pattern (which I got).... I never gave my name...... 30 seconds after I hung up, I got an e-mail with the information we discussed!!! What a great use of caller ID. Thanks again!"
M.S., Austin, TX
"My Mom is so excited about your company. She’s telling everyone about how you helped her, about your wonderful customer service, and how much she loves her dishes. A few years ago, I ran across your website when I was trying to finish a set that I inherited from my great-grandfather. Last year, when my mom was looking to complete a set of dishes, I told her about your site. She didn’t order herself last year because her daughter-in-law wanted to buy her some as a gift. This actually relieved my mom because she DOES NOT like using a computer, doesn’t email, doesn’t google, and does not buy anything over the internet. Well, yesterday she called me up and told me she had bought some dishes from your company. I was truely shocked! Not only is she ordering on the internet, she didn’t call me to get on my computer and order for her. Anyhow, she received the dishes, and while washing and putting them she notice she ordered something she already had. She called you up and explained how she ordered a sugar bowl/creamer, already had one, but had removed the sticker. She was told no problem. Your customer service helped her out when they didn’t have to. I’m sure my mom is going to tell all her friends and anyone else she can find who will listen. Thank you so much for treating her with respect and kindness. It makes me so happy to know that I introduced her to a internet company that still treats their customers like people. I know she’ll continue to shop from Replacements.com. Maybe soon, she’ll get the courage to try and email next!"
M.M., Calgary, Canada
"Many thanks for the successful delivery of my order whilst on vacation in San Antonio. My association with your company has been most rewarding - enjoying speedy and the correct processing of my order. I now have to ensure it gets back home without breakages! Thanks again for all your help."
J.R., Starkville, MS
"The recipient, my mother, called me today to tell me that her bowl had arrived and that it WAS the one that matched her set. Thank you for all your help in determining the pattern, etc.; and we were both flabbergasted that it arrived at her house so quickly!"
D.D., Maple Shade, N.J.
"The soup servers and grand mugs came today in perfect condition and I would like to thank you for the care with which you wrapped them. I am glad there wasn’t any breakage I had to deal with. Next month, I will probably order some more stuff. Thank you, again."
F.L., New Orleans, LA
"I received the package today, May 4th. Very fast, perfect condition -- great product and service. Thank You!"
J.M., Corbin, KY
"Just a quick response to your note regarding my request for Blue Ridge “Peony” availability. I was visiting in the area last week and brought a friend from Concord to Replacements for his first visit; this was my third or fourth. The service and attention I have received, by mail or in person, through the years has been outstanding, and last Thursday proved no different from past contacts. We took the tour, hosted by a delightful guide, then went to the center kiosk where an incredibly helpful and kind young lady took charge of our inquiries...we regret not getting or remembering her name, but she mentioned she had been with the company for eleven years and had auburn/red hair. My friend had one piece of a long-deceased sister’s stemware...the staff member mentioned above took over and soon we had matching items in front of us on the counter. He purchased several pieces of the stemware for the sister’s daughter and she was delighted when we returned to Concord with the treasures in hand! Your staff, your facility, your service are incredible...thank you for making all of this available to us."
L.W., St. Louis, MO
"Thank you for being a resource to replace my beloved china pattern and especially my hard to find crystal stemware. I never thought I would be able to again have 12 pieces of each. I was so happy opening my shipment from you and seeing my beautiful fill-in pieces of china and crystal in perfect condition. I do want to buy more of these patterns, but need to pay for my current order first! I will be a repeat customer. You are a wonderful resource and I will tell all my friends about you. Thanks for being there!"
M.D., Denham Springs, LA
"Merchandise received. I am THRILLED!!! I have had this pattern as my "everyday dishes" for 23 years and needed to replace two pieces. I purchased the pieces with "slightly noticeable" and "noticeable" imperfections and I challenge anyone to find those imperfections. The dishes look absolutely brand new!!! Thank you, so much."
F.D. Rockville, MD
"I wanted to thank you for my Wedgwood China (Sarah's Garden) pieces I received yesterday via UPS. They arrived in perfect shape and I love every piece and will be ordering more soon. Thank you so much and have a wonderful day!"
R.J., Mauldin, SC
"Thanks to you I have now replaced the broken and damaged pieces of my deceased mother’s china, Hutschenreuther, pattern The Blenheim, which she purchased in the late 1920s. The set is now complete and she would be so pleased that it is. You provide a service that is so valuable to those, like me, who have cherished keepsakes."
P.T., Erie, CO
"I am writing to compliment you most highly on a very user friendly, informative and helpful site. From the educational opportunities provided, the photos of almost all of the patterns you carry, the opportunity to enlarge the photos and the ease of maneuvering within the site, in my opinion it stands unparallelled. I have just spent several hours on your site increasing my knowledge of china and it was fascinating. The only problem is that I may be developing an addiction to china, but I guess that is good news for you. Keep up the good work. I must go place my order."
H.B., Melbourne, Australia
"Just wanted to say a BIG thank you. Our 6 waterford claret glasses arrived in melbourne Australia much more promptly than I thought (within 2 weeks of the order) & were terrifically packed & thus arrived safely. I think you’re service is terrific & will certainly have no hesitation in not only using Replacements again but also having no hesitation in recommending you highly to my friends and colleagues. Many thanks Best wishes & have a great day."
C.P., Attleboro, MA
"Received my order and just want to tell you that my expectations have been exceeded. The piece is PERFECT!!!! Thank you for helping me to replace a piece of my grandmother’s china set."
B.A., Barre, VT
"I want to thank you for getting my china order to me for my Easter holiday. It was very special as I was able to expand upon my grandmother’s china she left me so easily and efficiently on a whim through your web site. It was special to entertain 12 guests in style and bring back family memories. Thank you for your customer care in fulfilling my order so quickly."
Y.H., Deltona, FL
"I received my recent order today and was extremely happy with the merchandise especially the way it was packaged. I have ordered online or talked to a customer service representative and was pleased with both services along with the merchandise."
K.R., Gordonsville, VA
"My merchandise arrived today. The packaging was quite efficent in securing the items against any possible damage! Everything was in great shape and I am very pleased with the Fostoria Rose Bowls that I ordered. They are just beautiful! Please thank your wonderful staff who were quick to answer my e-mail questions and assist me by providing helpful information about the merchandise prior to my order. I have always been well satisfied with the items I have purchased from your fine store, whether via the internet or from the actual store location. Thank you for your wonderful abitity to provide the consumer with a quality product at a reasonable cost and with a customer friendly attitude!"
J.Z., Elk Grove, CA
"Thank you for the update on the patterns I have ordered in the past. I was amazed at the different items you have made available through your hand crafting department. Some of the patterns I am giving to my children and I'm sure the will enjoy the availability of the baby silverware and baby cups for their children."
M.G., Suffern, NY
"Thank you so much for all your help. The lady in customer service was wonderful. It is great to know there are a few REAL people out there. Looking forward to working with your company again soon."
L.C., League City, TX
"Thank you for the quick service and careful packing. My dishes arrived today and almost made me feel like a bride again! I have never found a pattern I like better than the one I chose 30 years ago. I am so pleased to add some additional pieces."
J.V., Jacksonville, FL
"Just received my shipment in perfect condition. Thank you very much."
S.D., Mendota, IL
"Hello Replacements.com Orchids and a bouquet of roses to all of you for this wonderful service and the amazingly large inventory that you provide. Once my patterns went out of production (all four of them!), I never dreamed that I would be able to replace the dishes that have gotten broken over the years much less have access to the pieces that I never purchased in the first place. What a blessing that I happened to see an article about your establishment in our local newspaper. My first order arrived yesterday; and as I unpacked it, it was like experiencing my wedding day excitement all over again -- only 30 years later. The shipment arrived in perfect condition. I'm sure all your customers must be as grateful as I am that you are making this happen for us. Merci Beaucoup!"
M.E., Sycamore, IL
"When I was 21 years old (I am 68 years old now) I started buying place settings of the Franciscan Apple pattern dishes. I did not get married until I was 40 years old and then I started using these dishes. Needing extra pieces, I purchased what I needed only to find out they were not made in the U.S. anymore, rather now made in England. They just were not the same. About one year ago I had ordered some replacement dishes for our Noritake china and was surprised how easy it was, so I E-mailed your company inquiring about the Franciscan Apple Dishes made in the U.S. and once again I was provided with a wealth of information and a listing of available pieces. I ordered what I needed last week and they arrived today, in perfect condition. I was thrilled to get them and wanted you to know what an excellent company you have and how pleasant your staff is when I placed the order. Thank you, from the bottom of my heart, for providing this service!"
L.N., Doylestown, PA
"I would certainly appreciate if my letter could be forwarded to management so they may know how truly appreciative I was when my merchandise reached its destination. Recently I placed an order with your company and I feel it is necessary to let you know how pleased I was to deal with Replacements, Ltd. Your company was extremely professional from the customer service rep placing my order (how cordial, friendly, and happy to assist me) to when my shipment was received (everything was clearly marked, individually wrapped as thou it was being shipped to China), and the email confirmation I received showing that my merchandise was shipped. Everything reached me in tip-top shape. It was a pleasure doing business with you, and I look forward to this opportunity in the future."
B.K., Vevay, IN
"I absolutely adore the Replacements Ltd. Company and have no intention of unsubscribing. I have added to my grandmother's Tonquin Brown service of four to a service of twelve with the help of your company. It is such a beautiful pattern and I searched antique stores and flea markets for matching pieces, until I learned of your company."
J.G., Canfield, OH
"Just a note to let you know that our shipment has arrived and I’m so very pleased with your efficiency and promptness. It’s so good to know that there’s a service such as yours. We can continue to use our set of dishes for many more years now that we’ve updated our set. Thank you!"
L.E., Palos Heights, IL
"Good Morning, I received my order yesterday and I love the stacking tray that you created with dinner and salad plates coordinating with my Mikasa Windows everyday pattern. It's truly unique and I know no one else has one like it that I know! The replacement dinner plates (the original reason I logged onto your site) have made my set whole again. I cannot thank you enough for your efficient, professional customer service and coming through with exactly what I'd hope to open when the package got here. I will certainly spread the word about www.replacements.com and am sure I will find myself there again replacing our next, "oops," that comes along. Thanks again, and take care."
C.T., Seattle, WA
"Today I received a 12" platter I ordered and I must write and tell you it was the most beautifully wrapped object I have ever received. The item is perfect in every way and I send congratulations to your shipping dept. Someone knows how to wrap! Many thanks for a job well done."
P.Y., Oakland City, IN
"THANK YOU SO VERY MUCH!!!! When I broke this plate, I almost had a nervous breakdown. It was part of a set that belonged to my daughter that isn’t here anymore. These plates make me feel closer to her..."
C.W., Hurst, TX
"Thank you, my order arrived in perfect condition. It has been a positive experience doing business over the internet with you. I enjoyed the pictures on your web site. Your staff and their dogs crack me up. Great idea and I salute you for making working at your company something to talk about."
D.M., Eatonville, WA
"Wow! I just received the Coffee Pot & Lid, Sugar and Creamer that I ordered from your store just a little over a week ago and they are wonderful!! Thank you for your prompt service and for providing quality items to add to my china collection. My set was given to me from my mom and I never thought I’d be able to add to it since she bought it many years ago. I have a tea coming up in a few weeks and can’t wait to show off my new pieces! Thanks again for offering such great service. I will be sure to let everyone I know about your company!"
L.S., Shortsville, NY
"I just received my order and wanted to let you know that I am very pleased. The order was very well packed, and the pieces are all in excellent condition. Finally I can throw out my chipped pieces and set a table for 6 again! I am quite satisfied with your quality and service. Thank you very much."
R.B., Pueblo, CO
"Everything arrived as ordered and the best packing I have ever seen! Great job! Thank you!"
M.G., Winston Salem, NC
"Many thanks for your prompt reply and for your efforts in researching my request. I was writing from memory and was not clear that Oxford is a division of Lennox. The pattern is actually Andover and is discontinued. I added my name to your stock list. I appreciate Replacements. Besides the fine services you have provided for me, I like the company philosophy and the outreach. If the employees do not like their work it would surprise me. This organization is an exquisite model for how one human being might well treat another. I suggest cloning the operation. Best wishes"
N.N. Shipshewana, IN
"Love your user friendly website and enjoyed our tour of your plant in February of this year. I was able to find one of the two crystal patterns I brought along, thanks for identifying the one crystal pattern for me. Have a great day!"
S.D., Baltimore, MD
"I received the plate I ordered on 3/24/06. I would like to thank you for the excellent service and the plate was received in perfect condition. I would definitely order from you again. I was very impressed."
B.D., Kingman, AZ
"Delivery confirmed as of 3/23/06. Packaging was excellent. My mother is smiling down from Heaven that her china set has been restored for some grandchild. Thank you very much for your service and for having what I needed."
C.H., Dunsfold, UK
"Just to let you know that my items have all arrive safely this morning. Thank you so much - excellent service, packaging and speed of supply."
G.D., The Netherlands
"I run a little shop in the Netherlands, selling old and antique dinnerware and silver. As a service for our customers we try to find missing pieces of discontinued china for them. February 8th I called you on the phone from the Netherlands to inquire and order Noritake and Wedgwood (Babylon and Runnymade) pieces. The lady on the phone was so kind and helpful and so patient with my poor English! After ordering I immediately received a confirmation mail and to days later a mail that the things I ordered were on their way. This gave confidence: what a service! When I received the boxes I noticed how carefully everything was checked and packed. All the pieces I ordered (20) arrived "in one piece". Espacially the client I ordered wedgwood Babylon for was so happy! She had been searching for over 10 years and now finally she got what she had been looking for for so long. She was crying when she unpacked her things and didn't stop thanking me. HER THANKS ARE FOR YOU. Kind regards"
M. F., Magnolia, DE
"Just wanted to wish you all Happy 25!!!!! I am so glad I found you. Your company has helped me gather up the remaining (I’m still working on) pieces of my china pattern. My pattern by Lenox was discontinued through Macy’s where I was registered, by which I received no customer service from either company to retrieve pieces to complete my china, except for you all. I thank you for the newsletter updates and my pattern updates when your inventory changes. I hope to complete my pattern with pieces I want and thank you for working with customers like me who felt, "do I have to pick a new pattern that is current, what do I do with the pieces I have, I don’t want a mix-match set." Thanks again and many more years of professional success!!!! Please pass on to the appropriate dept, so they know how people feel about the company."
More Pages of Letters From Our Customers!