Replacements, Ltd.

(page 201)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

J.H., Kings Mountain, NC

"I Received My Order Today. Thank You For The Marvelous Packing Job You Did. It Is Such A Treat To Get The Beautiful Creamer And Sugar Bowl In My China Pattern, Which I Haven'T Been Able To Buy In Open Stock For Years Now."

E.C., Rocky Mount, VI

"Just received my order . . . love the ornament, but that clock is just beautiful--breath-taking!!! THANKS so much!"

E.B., Schilde, Belgium

"The order was delivered yesterday. It was in perfect condition so my wife and I are very pleased. If we need other replacements in the future, we certainley will contact Replacements again. We will also advise our friends and relatives to contact you when they need replacements. Thank you again."

J.S., London, United Kingdom

"The FedEx van has just arrived and brought my two Cristal d'Arques claret glasses, so carefully and beautifully packed, and I am over the moon as I thought I would never manage to complete the broken set. Thank you so very very much for your prompt and helpful attention - I'll know where to come in future."

P.V., Healdsburg, CA

"Thank you so much! I really appreciate the great customer service. Now I can keep ordering pieces for her and I will know I have the right pattern!"

N.D., Battle Creek, MI

"Hello, Just wanted to say I received my order. I had broken two of my cups to my china set when I moved a long time ago. I always felt bad and now I was so happy to find your website and to finally replace my cups. My order arrived yesterday and they were perfect. Thanks for your good service."

S.A., Agoura Hills, CA

"Thanks! We received our fork and spoon back so quickly and I am truly amazed how beautiful they both are. You could never tell they were eaten by the disposal."

J.W., Golden, CO

"Hello, I placed an order online today, then changed my mind as to what I needed. My call to customer service was amazingly quick and simple! If the call took more than 1 minute from the time I picked up the phone, to being complete, I would be surprised. Thank you for having such an easy system, along with friendly, courteous service staff. As easy as this was, I should break plates more often!"

M.D., Verona, NJ

"My order just arrived a few minutes ago.WHAT SERVICE, and it's just perfect! Money well spent, and I am so grateful to you."

L.W., Burbank, Australia

"Just thought I would let you know that I received the teapot today. I am very pleased with this transaction and very happy with postage costs and the quick delivery. I will definitely refer you on to other persons interested in any other replacement china. Thank you so much, it was a pleasure doing business with you."

P.A., Virginia Beach, VA

"I would like to thank you for the very prompt delivery. I was so surprised to receive it that quickly. The packaging was very professional and secure. As always, I am very pleased that I used Thank you"

L.S., Hickory, NC

"I just wanted to take a few minutes of your time & say THANKS!  I don't get to visit your store as often as I would like, but your newsletters & the fact that your keep your website so updated is wonderful! I especially love the fact that you are a "pet-friendly" work environment. So few employers take the time to realize that to some of us, Kids have 4 legs and are furry, sometimes talk funny, but love us as much as we love them! Have a Great Day!"

A.O., Bournemouth, England

"This is to thank you so much for the safe delivery of the Royal Doulton champagne flutes. We were so pleased to be able to replace the one that had been broken. We will certainly endorse your company. We have been greatly impressed by the speedy and courteous service."

D.R., Ontario, Canada

"I just wanted you to know that I received my order and everything looks lovely. Thank you for the speedy delivery and excellent customer service."

C.C., British Columbia, Canada

"Just wanted to say thanks for making this purchase so easy. I had never ordered anything from the U.S. to be shipped here and was somewhat reluctant. However, you have totally made the experience positive from the moment your agent took my order. My order was received just four days after shipping! Well done, and I will certainly recommend your business to others."

M.M., Little Rock, AR

"I just wanted to thank you for getting me the Golden Reflection china plates that I ordered. I was concerned about the condition that they would be in due to the "slightly noticeable imperfection" description, but they look great!! I am really pleased with your service, they arrived when you said they would and I plan on using them this Thanksgiving. Thanks again!!"

M.G-J., Calgary, CA

"Thank you for your fantastic service. The items arrived in perfect condition and faster than I would have expected. I am very impressed and pleased. I found it so frustrating to see if any stores would order items for me. They didn't seem to be interested in doing this kind of business. In looking for my pattern pieces I discovered that I could get additional pieces to a pattern that no longer is being made. I am thrilled to be able to get additional pieces to this pattern. Thank you for your wonderful service. I will definitely be placing more orders in the very near future. I will also recommend your business to any of my acquaintances."

B.W., Richmond, VA

"The shipment arrived before I even had a chance to check my emails!.. Thank you for your good service. It is a pleasure working with a fine business. Looking forward to visiting your beautiful store this Winter. Thank You"

E.W., Acushnet, MA    

"Thank you for all your assistance. I am so excited to have replaced a piece of a missing heirloom that I inherited when my mother passed away. This is valuable to me. Once again thanks."

Z.O., Magnolia, TX

"I received the plates today which I ordered from you.  Thanks so much for your help in finding them.  If you find any more of the plates, please let me know.  Thanks Again !!!!!!!!!!!!!!!!!!!"

R.S., Tecumseh, OK

"I wanted to thank all of you for taking such care with my orders. I received my crystal today and it is already washed and put in the china hutch. Thanks to all of you for doing such a wonderful job. I will be back to order more crystal and china. Thanks Again"

A.A., Valley Home, CA

"Thank you! My silver tea set arrived Monday 10/23 as promised. It is exactly what I had expected, and in wonderful condition. I am so impressed with the quality of the tea set, and the service provided by (your sales associate) and the others who filled my order, that I shall place a new order later this afternoon. Thank you for your help in making today's event special for my co-workers and me. The gleaming set is the perfect finishing touch! Best wishes"

S.M., Bangor, MI

"I just wanted to let you know that I am very please with it (a gravy boat ordered by this customer) and to ask that you please let me know if you get another in perfect condition. This one is going to be a real pleasure to all of my family and we will enjoy using this holiday season. Also please let whoever does your newsletter know that I really enjoy it. I especially enjoy the articles about the museum pieces. I hope that I will get the chance to stop in and see them in person someday but I feel like I have already been there just from reading those articles and the ones on the history of the various companies and patterns."

D.L., Brownsville, KY

"Thank you, Everyone at Replacements! I just received my order and everything was perfect. Whoever packed my order did an excellent job. I am so impressed that I am going to put a link to your website on my website. I will let everyone know about your company. What a great place for pet owners to work. You guys are so fortunate to have such a wonderful and understanding owner. I am a dog lover too. Zeus Bear-Paw my sweet boy lives in the house with us and does get to meet the guests. Thank you again"

L.P., Ontario, Canada

"I just wanted to write and let you know that my order (Oneida, Royal Manor -- Stainless) as per below arrived at our home in Ontario, Canada today.  The flatware is beautiful.  Thank you for your excellent packing and quick service.  It is really appreciated. Have a great day."

M.Y., Bronx, NY

"Thank you so much. Everything arrived in excellent condition. I had not seen some of the pieces before. They were truly beautiful. The gravy bowl was larger than I expected as was the creamer and sugar bowl. They were perfect for my needs. Thanks again."

J.W., Chippewa Falls, WI

"On 09/18/2006 you shipped our order, a Pfaltzgraff salt and pepper shaker set and I would like to, finally, take a moment to acknowledge the receipt of the package. My wife did not know I had ordered the set and was very surprised and pleased when she opened the package. Of course it matched our china set perfectly and the shakers were in what can only be described as new, never used condition, even though our pattern has been out of production for ten years. We want to thank you for providing such a valuable service and in the way you conduct your business. We will again order from you when we see pieces we want to have to fill in our china set. By the way the original china set was my twentieth wedding anniversary present to my wife of now thirty-five years. Thank you."

J.V. Wiltshire, England

"A brief note just to let you know that the Royal Worcester Cromwell pattern item has arrived in excellent condition and with which I am very pleased. Thank you very much for your careful attention to detail in executing this order so efficiently. You may recall that we discussed in some detail the availability of tea cups in this pattern. I am keen to acquire 4 such cups, but I understand from you that none are available at present. However, please be so kind as to advise me should any become available. With many thanks once again for all your helpful guidance thus far, and I hope to hear from you with regard to the tea cups in due course."

B.P., Milwaukee, WI

"I got it yesterday- in perfect condition.  Thank you so much.  It is a pleasure doing business with your company."

G.S., San Diego, CA

"I want you to know how efficient I have found your company to be. The descriptions of the dinnerware pieces, eg. slight imperfections, is always accurate and never disappointing. Additionally, the email notices when the pieces I am looking for become available are very much appreciated. And, last, but not least, the packing and shipping of the items is very impressive. Excellent packing and great shipping time, even on standard delivery!"

C.N., Massapequa, NY

"I received the China I orderdered from you. Thank you for the speedy delivery!! And thank you especially for the China. What a pleasure it has been dealing with Replacements.LTD"

C.R., Neenah, WI

"Just want to thank you for the wonderful service you provided. I was so pleased to get the 4 sauce dishes I had ordered. Now I once again have the complete service for 12 of the Bluebell Noritake China. It was at least 10 years ago when I broke all 4 sauce dishes on the same day. I didn't ever dream I would be able to replace them, because my husband had gotten the set while on an R&R during the Vietnam War. We have been married 35 years. I will recommend your company to any of my friends and family. Many thanks!"

R.M. Rochester, MI

"Thank you so much for your quick response to my order. Although I only ordered one replacement bowl, you processed and shipped my order in record time. The bowl, although advertised as having "imperfections" seems in perfect condition."

C.G-V, Manitoba, Canada

"Just a quick note to let you know the little saucer arrived in the mail today!  Thank you!  It was packed beautifully and arrived intact! Will do business with you again! Warmest regards."

G.D., Reidsville, NC

"I received it, thanks. You folks deliver and it's a pleasure doing business. Cathy and I have been married for 25..uh, err...uh...26 years and we finally have the complete set of our wedding china. Have a good day!"

E.R., Columbia, MD

"Thanks so much. The Lennox wine glasses arrived in excellent condition. I am most impressed by your business and have already recommended you to my brother. You are extremely well-managed, with forms that leave no question as to what is meant. You follow-up, you wrap packages carefully, almost lovingly. Nice doing business with you,"

R.S., Sweet, ID

"We just received our order and wanted to let you know how pleased we are!  The items were in perfect shape!The packaging was some of the best that we have ever seen and the service was excellent! Thanks very much and we hope to do business with you again!"

M.F., Saline, MI

"I just received the few pieces of the Violets of Lantanier pattern that I am registered for through you. This was my mother's China, and I have not been able to find replacement pieces except through you. I am slowly rebuilding this set, and I cannot tell you how much I appreciate your company and the service. The pieces came in perfect condition, and I continue to get updates on the pieces you receive. I am waiting with baited breath for the day when you get an entire set in--but until then, I pick up pieces here and there that I need. I just got the covered sugar bowl to go with the beautiful creamer that I already had. I am sure that you are making thousands of other as happy as I am as these China sets pick up those stray pieces. It feels like reuniting family members to me. Thanks again for the service and for being there."

J.H., Grand Prairie, TX

"I ordered four Coalport Blue Wheat salad plates for my son's birthday the Saturday before his Aug 24th birthday. You emailed me that you'd processed the order on Sunday, notified me it was shipped it out on Monday to his Chicago townhome address. I found out that the shipment was delivered on his birthday.... all with standard ground shipping. This is the third or fourth time I've ordered china for him as either a birthday or Christmas gift. You've delivered beautifully, every time. This time was JUST IN TIME!!! He was delighted with his gift, and I was delighted it arrived in such short order.  I'd recommend Replacements, Ltd to anyone I know who is trying to fill in or to expand their china collection. I am purchasing additional pieces of my Spode Gainsborough (Marlborough) out-of-production china from Replacements, Ltd. Thanks for the email notices and for diligently searching for those special pieces each of us wants to add to our collections."

J.L., Southbury, CT

"Thank you for all your help.  I received my luncheon plates today.  That was quick service.  Everything arrived safely, too.  Very professional job." 

More Pages of Letters From Our Customers!

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