Replacements, Ltd.

(page 201)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

M.D., Attiki, Greece

"Hallo to the staff of replacements!!!!!!! I don't know how to thank you for your nice and quick service. The plates I ordered to you came to a perfect condition and I am so was a great pleasure and you did it!!! Best regards and untill next time...."

D.L., Tarrington, Australia

"To advise your company that the 2 royal Doulton Figurines have arrived safe and sound to our home in Australia. They now proudly adorn our sideboard and are everyhting I had hoped for. Thank you again for the good service and excellent packing and delivery."

S.L., Olympia, WA

"Thanks so much for the museum feature on your website. I really enjoy it. I was also very pleased to be able to replace a Gorham tulip bowl recently. Mine broke when a salt shaker fell out of the cupboard and hit the bowl on the countertop below. A gift from my sister, it meant a lot to me to replace it--and that the bowl you sent was perfect. Best regards"

P.M., San Francisco, CA

"I received my order yesterday and everything was perfect. Each piece was in excellent condition and the packaging was superb. Your website is great and I discovered pieces in my pattern that I didn't know about before. Thank you so much for your fantastic service!"

J. C., Calgary, Australia

"All three boxes arrived safely today. No chips or breakage. I love the pattern!"

E.B., Boonton, NJ

"Hello, I wanted to let you know that the plate arrived this afternoon in good condition. Thank you very much for your prompt and safe handling of my order."

C.Z., Helendale, CA

"Just wanted to take a minute and express my delight in your service. I had ordered 2 sets of 16 pieces from another company. When they arrived, several pieces were broken. the company said they had no more in stock. I found your site and ordered. Everything arrived in perfect condition and just like new. Your company packs china for a trip through the shipping process. Many companies pack them as though they would be hand carried to the buyer. As a 30 year postal employee, I have seen the disappointment on many faces because mailers didn't protect the items they mailed. Thank you again for such wonderful service! Your web site is staying in my "favorites"."

R.K., Coventry, RI

"Hi Good Morning....thank you for my oder which arrived today 3-19-07.....I must say you have very good customer service at your company. Also, I will email when I need somehting else. Have a good day...Thanks again"

M.G., Traverse City, MI

"Thanks for such prompt service. The package arrived on March 15th shortly after I read your message.The bowls are beautiful."

U.A., Houston, TX

"Hi, I just sit here saying over and over.. I can't believe it.. My lost pieces are here.. because of your company!..You HAD my pattern... that I have owned for over 35 years!.. wow! THANK YOU so much!

R.P., Newport, UK

"Many,many thanks to you all at Replacements Ltd. The teapot arrived this morning,wonderfully packaged and in beautiful condition. We bought the original tea service around eight years ago,and looked for a while for the teapot,but had no luck. Strangely enough I was searching for a completely different item when I stumbled upon your website and there it was large as life! It is now sitting in its rightful place next to my others pieces,and looks wonderful. I thank you again for your prompt and very professional service and I would have no hesitation in ordering from you again myself or recommending you to friends. Kind Regards"

K.P., Trenton, NJ

"I found your web site, and just couldn't believe that it was so easy to have my Lenox pieces replaced. You have no idea how long I have been trying to replace it with other pieces, but to no avail nothing could replace the original. I was thrilled to see them so quickly and efficiently from your company. I filled my place settings again with plates to my pattern. They have a sentimental value, since my aunt gave them to me."

A.O. County Kildare, Ireland

"Many thanks for this order which arrived safely and without complication this morning. I appreciate your efficient, kind and professional service."

K.H., Atkinson, NH

"I have received the order today, and I have to mention, it was so nice to actually have all that was promised, to happen as said. You'd be surprised how a simple transaction such as an order, from any other company, can be so fouled up.....why? Who knows. All I know is I am a happy customer and will be a repeat customer as well just as soon as you can locate those other pieces I have on the 'find for me' list! Can't wait! Thank you for excellent sevice!"

G.G., Oxford, MI

"I received the merchandise yesterday. It was in perfect condition. Thank you very, very much. I have had my glassware since I was married in 1974, and never dreamed I would be able to replace the pieces broken throughout the years. Thanks again"

M.M., Manhattan, KS

"I just wanted to thank you for the phone call, yesterday, regarding the change in my order. I do appreciate the personal notification and attention. Good job!!! Thank you so much"

J.B., Joondanna, Australia

"G'Day Everything arrived - fast - excellent condition - well packed. What more can I say except THANK YOU, much appreciated Regards (from your customer) In sunny Western Australia even if a bit warm today 43c"

J.W., Bartlesville, OK

"Received my order (plate) today and it was in perfect condition. I think you are great....quick delivery, easy to order and beautifully wrapped. Thanks"

K.O., Singapore

"I am delighted to say that your online purchasing service is fantastic! I live in Singapore and not only have I had excellent online service, prompt delivery and no broken items, but when I made a call to your North Carolina business, the people who spoke with me were so helpful and kind. I have a bowl here that is a bit of a mystery and I have few details. It's stamped T&V Limoges France and signed "Gripp." Do you have a way of identifying this if I send a photo and description? Many thanks"

C.F.Ontario, Canada

"I would just like to let you know, I received my order to-day, of 5 dinner plates. Everything was in excellent condition and I am so pleased to have my set all together again. I am so pleased with your service, from the lady that answered the phone, the e-mail letting me know it had been shipped, and the date it was shipped, to it arriving in my home, all within one week. I am very impressed. Thank you again."

P.W., Bozeman, MT

"Good day from the snowy mountains of Montana! I am delighted beyonds the beyonds with the speedy delivery of my purchase from Replacements. The dishes arrived in absoluely amazing condition ... your "extreme" packaging is superb. Thank you, thank you. Please keep me posted as to any other pieces that you make available of my beloved pattern."

J.C., Calgary, Alberta, Canada

"I would like to take this opportunity to thank Replacements for enabling me to complete my china set. I chose my Royal Doulton china when I was married in the year 2000. I recently went to a local department store to purchase another place setting and was told that my pattern was discontinued. I was devastated! You see, my mother was the type to ensure that each child had a complete set of china soon after their marriage. As it turned out my mom passed away three years after my wedding. After crying my tears, I had an idea to surf the web. It didn't take me long to come across Replacements website were I easily navigated my way to my specific pattern. I submitted my request and within hours received a reply. I chose to call the telephone number (instead of replying on-line) and spoke to a male (unfortunately I did not record his name). He was very polite and knowledgeable. I placed my order - without having to "wait" for service. I was more than willing to pay the price quoted by Replacements, as it was a fraction of the price I paid for it at a retailer - even considering the US to Canada exchange. I have to say that I was sceptical about the product I would receive. I was told 7 - 10 business days. It arrived at my door in three business days. It took me an hour to unpack the two boxes that arrived, they were packed so well. Each item was wrapped so carefully, I was amazed. I inspected each item and as the hour wore on I was even more impressed. So now, I have a complete set of china. My mom would be proud. And I am proud to say that I can pass on to my daughter some day. Thank you replacements, you fulfilled a dream!"

C.V., Cambridge, Nebraska

"Just had to let you know.. I recently ordered a couple of glasses, and a bell " Noritake Pink Perspective" and was thrilled with my order. The bell was really neat. Thank you."

K.G., Alfred, NY

"I just ordered (finally!) based on your e-mail notification and want to compliment you on your phone operators. Both were friendly, well versed in your system & attentive enough to send me more info quickly. After dialing in, I was talking to live bodies in a heartbeat - and at 8PM. Not quite shopping in my pajamas but close. Your whole site is well designed and works very well. Keep up the good work."

J.J., Columbia, MO

"My order arrived yesterday and is just outstanding. As always your service is great and the crew that packed and shipped the set did a very fine job. Thank you very much."

M.S., New Smyrna Beach, FL

"Received the dishes today and they are in great shape. Wow! What good packing you do. Thanks."

K.S., Cary, NC

"I wanted to share my story with you: Last fall, we were given four water goblets from my future mother-in-law, who had inherited them from her grandmother. With my lack of dexterity, I was able to break one while putting them away in the cabinet! My fiance was furious with me!! I found out about your site via a Google search. I emailed you a picture that I took with my digital camera to see if you guys could figure out if there was a way to fix my mistake. I wanted to let you know that because of your recommendation, I ordered five of the water goblets from you (one to replace the one I broke and four more to complete the set of eight). My fiance opened the package that arrived yesterday (Valentine's Day), and the glasses were a perfect match!! This made the perfect Valentine's Day gift. My fiance said that completing the collection of her family heirloom was the sweetest thing that anyone has ever done for her. Thank you guys so much!! I look forward to ordering more crystal from you!!"

C.E., Hyannis, MA

"I got my order yesterday, just as scheduled. Thanks so much for the excellent customer service. I had never ordered from you before, but now I won't hesitate. The woman on the phone was terrific and my plate (with bamboo handle) is awesome. I can't wait to see my sister's face when she opens it!"

P.W., Mexia, TX

"....and I am pleased to tell you that the plates arrived today and I couldn't be happier with them. THANK YOU SO MUCH for the fine quality you require of your merchandise!"

M.A., Georgetown, DE

"I received 3 pieces of china from your company as a birthday present the beginning of January from my mother-in-law. My husband and I were on our way out to celebrate with dinner and we put the box in the back seat of our car (opened the box to see which pieces were in there, but didn't take them out of the shrink-wrap). We were in an auto accident and totalled the car (see pic attached). We had serious bruises, pulled muscles, and whiplash- we were very fortunate! The china packed in your box didn't even receive a scratch! We were amazed - kudos to your packaging department. Thought you would like to know. . ."

K.W., Aurora, IL

"To everyone who had something to do with my first order, My order just came today in the middle of a snow storm and it's beautiful! Thank you so much for the great packing. The pottery is exactly like it was described, I love it! And you all are so easy to work with. I can't wait to receive my next order."

I.P., New York, NY

"everything perfect from beginning to end!! I am very satisfied thank you!!"

D.L., Tarrington, Australia

"To let you know that my order arrived safe and sound at our local Post Office this morning. What a wonderful service, With thanks"

I.S., Geneva, Switzerland

"Just a note to let you know that my Tai Yuan teapot arrived safely and in perfect condition. The tracking system is brilliant and your packing technique is impressive. This is the second time I order china from Replacements, and both experiences have proved most satisfactory. I would like to thank you and your team for the fast and very effective service."

E.K., Pewaukee, WI

"Thank you so very much for your prompt and efficient delivery of my order. The two place settings I ordered arrived in perfect condition. This Franciscan pattern, "Duet" was my very first set of dishes 48 years ago. Now our son and daughter-in-law have them in their kitchen and love the pattern. I will be surprising them with these replacements since some pieces broke or chipped over the years. Keep up the good work in helping people bring back many happy memories."

C.H., Bettendorf, IA

"I received my three glasses and I'm thrilled that I found them. I inherited my set from my mom and 2 were broken -- so thank you for letting me fill the set again == my mom would have been so pleased."

R.G., Knoxville, TN

"My order was received in excellent condition yesterday. Thanks for the prompt service. I plan to order additional pieces in the future so that after all these years there will be a place setting for six. I purchased the first place setting for five around 1950! It is in excellent condition and we have had many happy dinner times using it."

M.M., Brookline, MA

"Many thanks - my order just arrived in perfect condition. I'm so grateful you were able to replace these missing items, and also for the valuable information with it. I have also given your name, etc. to a friend who will be contacting you in the spring for her missing pieces. Again, many thanks for making this all so easy."

C.B., Washington, DC

"Over the years, Replacements, Ltd. has found and sent me many pieces of fine American and European china, for which I have been very grateful. I recently asked about an everyday, discontinued pattern from (another company), but I had forgotten its name. Although I had sent photos to (this company) they could not identify the pattern and said they kept no records of "basic china" after three years. So of course I e-mailed Replacements, Ltd. You responded quickly, providing the name, "Basketweave," with available pieces. I am, once again, impressed and delighted! Although dinner and breakfast plates were not on that list, I am confident that they will appear. Your staff is invariably polite and helpful on the phone; your lists of china in patterns I have ordered are wonderful Thank you, one and all, for your assistance and professionalism. Doing business with Replacements, Ltd., is a pleasure."

J.P., Portanld, OR

"I received my "American Beauty" by Stetson 22K Gold order yesterday afternoon;;;; I am so happy ; I could just burst. Thank you so much. I have two more orders that are in the works and I am waiting anxiously for that arrival.thanks for being there."

More Pages of Letters From Our Customers!

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