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Replacements, Ltd.
Letters - (page 202)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.


J.K., Wallingford, CT
11/22/2004

"Last Friday, I received the Caithness Barrel Thistle vase I ordered from you. I would say that this was probably the best on-line shopping experience I have ever had. I had been searching for this item as a special Christmas present for my wife, but could not find it anywhere else in the United States. The price was exceptional. But what was most surprising was the way the entire transaction was professionally handled. Shipment was extremely fast (I received the item one week after I placed my order), the item was of first-rate quality, and the care taken in packaging the product was outstanding. Despite your discounted prices, you provide premier service. The objective of any business is to delight one's customers; in my case, you have done that successfully. Thanks again."


D.M., Prineville, OR
11/22/2004

"Wish to compliment you for your excellent newsletter that is refreshing reading each month"


K.S. Tyler, TX
11/19/2004

"I can't tell you how pleased I am at your service. My packages arrived within only 5 days and in perfect condition! Finally, a company that knows how to ship china!!! Thank you so much - I can't wait to order again."


S.S., Stafford, VA
11/18/2004

"Wow! I ordered a gravy boat on-line in the evening of November 16 and it arrived today - November 18! What fast, efficient service! The gravy boat is in mint condition and was packaged so well that I suspect the box could be dropped off a truck and still protect the contents. Thank you for such prompt service. I look forward to future business with your firm."


G.S., Fairfax Station, VA
11/18/2004

"Order received today - so quick!! Thank you for such speedy shipping!"


B.W., Vienna, VA
11/18/2004

"Hello, Please feel free to use me as a reference. Two days ago I ordered two extra dinner plates of my discontinued Wedgewood pattern, Kutani Crane for the holidays. Today they were safely delivered to my door, very carefully packaged, and in great condition. I also felt the prices were extremely fair, and that the service was so convenient. You can bet I will let my relatives and friends know all about Replacements, Ltd.!"


L.D., Milwaukee, WI
11/03/2004

"Thank you again and again and again! I'm hoping your research department gets love letters all the time - but in case you don't! THANK YOU! I'm digging thru 100 years of family acquisition and your staff has regularly and quickly come up with answers that have enabled me to give stuff to the relatives with information and advice on where to get more! Thank you - I wish I lived closer so I could bring cheesecake to you all! (I run IT customer service centers and I know how hard it is to keep up a good performance....) You do a smashing job!"


M.U., Sarasota, FL
10/29/2004

"Dear Replacements, Inc. I just received my order from you. It came packaged so nicely and was delivered promptly. My wedding china was discontinued just a few years after I got married and I have been looking to complete my set for several years. I was thrilled when I saw on your web site you had the pattern and pieces I needed. Thank you!"


S.S., Fulshear, TX
10/28/2004

"I see that you are a certified public account. I also am a CPA, who just happens to like nice crystal, china, silverware and other collectibles. You have a great web site that is easy to navigate, as well as a beautiful store. I live in Texas but stop when in your area. A satisfied customer."


M.C., Bolton, MA
10/28/2004

"Hello, I'm just writing to say I was very pleased with my order. I had received my entire order yesterday, and happy to say everything arrived unbroken, I look forward to possibly doing business again with you in the future. Thanks for being efficient."


S.W., Independence, MO
10/26/2004

"I just want to let you know that the china arrived in great shape. Your packing is wonderful. I appreciate the fact that you are available, and I will keep your website handy for future needs. Thank you!"


S.S., Flushing, MI
09/20/2004

"Hi, I received my dishes, I ordered and was very pleased. I finally finished my set after 28 years married. Thank you"


J.R., Taylorville, IL
09/20/2004

"Thank you so much for your service and helpful ways. I look forward to receiving my order and ordering more when I can. Knowing that you are looking for the particular pieces I am wanting is a comfort."


C.W., Dallas, TX
09/20/2004

"I just received my order and I am so pleased! I bought this beautiful set of china knowing several pieces were damaged. With the arrival of my replacements pieces, I can't wait for my next dinner party. Thank you, for the care in packing, the quick shipment and for having these pieces in stock!"


C.I., Schnecksville, PA
09/18/2004

"Just wanted to let you know I received my order this morning and they are absolutely just perfect. They match my mother's set to the tee. In fact, they are brighter than the original even tho the old ones have recently been polished. Thank you so much for your courteous telephone response and prompt attention to mailing. I have sent some photo copies of another set to see if you have matching serving pieces. I look forward to hearing from you regarding that as well."


R.C., Fresno, CA
09/10/2004

"I am not sure who to direct my comment to, but our crystal arrived yesterday, and we are so pleased! We now have a set of thirteen goblets to pass on to our niece, and she will have her grandmother's crystal to enjoy. The original crystal was a wedding gift to my husband's parents when they were married in 1931, so our goblets are 73 years old, and we use them often. Thank you for your help."


B.A., Saint Johnsbury, VT
09/08/2004

"Hi Folks, I have received my order and am pleased with it. I must say it was a great pleasure to do business with your company and I'm impressed with the way you conduct it--Many Thanks and best wishes for continued success!"


M.P., Double Bay, Australia
08/31/2004

"We recently placed our first order with you and are writing to say how pleased we were with the entire process. The items were very satisfactory, well packed and we appreciated the return address label enclosed to assist if there was a problem. We will definitely be using your service again."


L.H., Bigfork, MT
08/30/2004

"I loved your newsletter! And the sensitivity depicted by mention of the hurricane Charlie victims. This is good...Very good, my friends."


G.B., Long Beach, CA
08/28/2004

"I just received exactly on time as promised the wonderful Wedgwood Cornucopia sugar and creamer (style 146) which we had been told had been discontinued in the US. If I wanted a set I would have had to order it directly from England, if they weren't out of production. My husband and I have been looking for these for many years and thanks to your wonderful online registry service for missing pieces, I got an email and ordered them the very next day! They arrived in terrific shape thanks to your wonderful packaging and I just had to tell you how very happy we are! I know I'll be ordering more pieces in the near future. Thank you so much."


D.L., Memphis, TN
08/24/2004

"I know you are sick of hearing from me but I have one more 'thank you' to extend........and that is for the table setting guide for the 'simple minded' you offer at your web site. Mother and I had been discussing it (guessing at it!) Just yesterday and one day later, you solved our problems...........many thanks for this service. It sure makes our lives easier!"


J.U., Canterbury Kent, England
08/21/2004

"Very many thanks for sending my china so promptly. It all arrived safely and in one piece so I now have a complete set of my mother's tea service which is wonderful! I shall be looking at your website often to see if there is anything else I need and will be pleased to recommend your service to all my friends. Again very many thanks for all your help,"


J.B., Avon, OH
07/02/2004

"Hi. The order that I recently received was wonderful! I was told that some of the pieces would be slightly imperfect. They were clearly marked, but in some cases I could hardly see what the imperfection was. They have blended into my set beautifully. I am proud to be able to be using the same dishes that were given to me as a young bride thirty-one years ago, and they look as nice as they did when I picked them out. I am so glad I heard about your service."


L.F., Jackson, MI
06/29/2004

"Just want to thank you for keeping your newsletter user friendly. Also for the thoughtful featured pet section -it always brings a smile to my face when reading it. It's like the comics in a good newspaper. A welcome section."


L.R., Bartlett, IL
06/24/2004

"I received my order on June 22. Thank you for your very prompt service and especially for the extra care you take in packing the merchandise you ship. I am amazed! A very happy customer."


M.M., Poplar Bluff, MO
06/19/2004

"I received my replacement plate on Sat. June 12th. I was delighted that I now again have a complete 12 place setting. I would recommend your company to anyone. Thanks."


J.B., Rego Park, NY
06/19/2004

"I have received my order and cannot tell you how delighted I am. This set has a tremendous sentimental value for me and I really never expected to find replacement pieces -- it dates back to the 1970's. I am thrilled. Please let me know if and when dinner forks become available."


G.B., Eugene, OR
06/17/2004

"Received my order the other day. Just would like to thank you for such good customer service and great quality of product at a very reasonable price. You have a great business and I thank you."


D.T., Longmeadow, MA
06/14/2004

"Hello Replacements: The Merchandise Arrived At My Home Today. I Am Quite Pleased With The Dishes. As Usual Ups Delivered The Product Safely. I Am Impressed With Your Company. You Have An Excellent Website, Excellent Staff Throughout My Experience Both In The Shipping Department And In The Telephone Customer Service Department. I Would Not Hesitate To Be A Repeat Customer Or To Refer You To Any Of My Friends. Thank You For Your Prompt, Efficient, Courteous Service And For A Great Product. "


J.M., Oak Ridge, TN
06/12/2004

"This past week, I finally got to your showroom, so got to pick up some pieces of my grandmother's silverplate (Old Colony). You have no idea what this meant to me, or how impressed I was with your customer service (the young woman who helped me---she deserves a raise!). I want to congratulate you on your fine business practices and your helping people like me fill in gaps in their lives. It may be sentimentality or it may be "for real," but whatever it is, you helped. Thank you! "


A.Z., Gilbert, AZ
06/12/2004

"Hello, Mr. Page. I want to thank you very much for your prompt and professional handling of my order. This is the first time I've done business with your company and I will not hesitate to do so again. If any of my friends/family ever have a need along these lines, I will most definitely recommend you to them as well. I tried ordering the same pieces from another outfit. While they did not hesitate to ensure that my credit card was charged, after 4 months of waiting and emailing back/forth, I received not one piece of my order. It was with more than a little hesitation to "give it a go" with another online company that I placed the order with you. I expected to wait a bit considering the pattern is scheduled for discontinuance. The speed with which my order was processed and delivered was truly impressive. Kudos to your entire operation. Thank you again!"


L.R., Bluffton, SC
06/10/2004

"Thank you so much. The Johnson Brothers Olde English Village creamer arrived and it is in perfect condition. You certainly know how to wrap delicate items for shipping. Wish all were so good or I would not have to replace the broken items. Love your site."


R.S., Charlotte, NC
05/30/2004

"I wish I knew the name of the person to whom this should be directed . . .but I could find nothing at the end of your e-mail. I wanted to personally say 'THANK YOU THANK YOU THANK YOU". I am so delighted with the list of my parents' china, so that I can replace any missing pieces for my granddaughter. You are a wonderful organization, and I look forward to recommending you to my friends . . . and to anyone I meet who may need a replacement of china, silver or crystal.Again, thank you. I look forward to placing an order as soon as my grandchildren return from their honeymoon, and as soon as my son learns whether the carton of china is in the attic or the basement."


J.W., Paris, KY
05/29/2004

"Much to my suprise my order arrived yesterday afternoon. It was packed so well that there was no chance of breakage. The china pattern belonged to my late mother. I needed to replace a few pieces that had broken over the years and to add a few. I was both thrilled and delighted to find the pattern through your web site and to be able to replace the pieces. Your prompt response to my request for identity of the pattern was amazing. Almost instantaneous, it seemed. I did not think that I would ever be able to replace the broken china pieces much less to find other pieces. Thank you for making that possible.


E.B., Sun City Center, FL
05/26/2004

"Thank you for my recent order which I received today. Having received this set from my mother year's ago from Germany, I never thought the bread and butter plate could be replaced. In the past I have spoken to one of your representatives and, always, they sent me the up-to-date listings. Last week when the email arrived mentioning they have my plate, I was elated. I commend you for your promptness and courtesy. Again, Many thanks


L.M., Middletown, CT
05/20/2004

"I don't know if this email goes to a person or not, but if it does I just want to say I received my doll and she is lovely. I am very pleased with her. Thank you for shipping her out so quickly. I appreciate it and hope to do more business with you in the future. Thank you."


K.L., Belgium
05/19/2004

"Hello, I just wanted to let your company know that the UPS truck just delivered my order in Belgium, Europe and it only took 4 shipping days from the USA ! Everything was extremely carefully wrapped and all arrived in perfect condition. It was a total pleasure and extremely easy to deal with you, every step of the way. I will definitely spread the word. And I'm really going to enjoy the completing parts of my china service - have waited about 30 years to add to it, and only you people pulled through with just what I needed ! Thank you very much for your service (exceptional) and professionalism. PS I have never written a letter to ANY company."


E.G., Deland, FL
05/18/2004

"Thank you very much for your prompt service. Received the gravy ladle in perfect condition."


D. P, Westerly, RI
05/14/2004

"Thank you, I received my order yesterday. I truly appreciate the prompt service in an exchange and delivery of various items. The people I have spoken with on the phone were courteous and most helpful. I would highly recommend your company to anyone. Many thanks"


D.S., Colorado Springs, CO
05/13/2004

"I can't thank you enough for my replacement bowl!! Your service was quick and efficient. I have had my set of Nova Sango Brown dishes for less than 2 years after searching high and low for something I liked. Imagine my distress when my husband broke on e of the cereal/salad bowls. The next day I got on the Internet, found your website, quickly ordered a replacement bowl and it was here in 2 days. Thanks again, Your new faithful customer"

More Pages of Letters From Our Customers!

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