Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
N.C., Mountain Home, AR
"I just wanted to compliment you for your prompt service- we have safely received our replacement pieces of my mom's Friendly Village dinnerware, broken years ago. I first heard of your company in magazine advertisements, then was reminded of you again after seeing a TV program on your company. I love that you allow your employees to bring their dogs to work with them, and that Mr. Page is a dachshund lover, as are we- owners of 2 lively ones! Thanks again for your wonderful service, and continued success in what appears to be a very employee- and customer-friendly company!"
C.E., Fredericksburg, VA
"I am delighted to let you know the merchandise has arrived today in beautiful condition. When I inherited my grandmother's china for 12 at my wedding, I had wanted a complete silver flatware set to match, but over the intervening 35 years, children and their expenses had first priority. Now it is complete; ready for the next generation. Thank you for your prompt and affordable attention."
R.S., Buffalo, NY
"I want to thank you for the teaspoon that I had lost from my set. Now, it is complete again. You have a wonderful service and I wish you good luck. I might move to NC someday. I spent almost three years in the Army in Fort Bragg."
B.M., Valrico, FL
"I want to thank you for your company. Last Christmas we accidentally broke our creamer to our discontinued pattern, The Holly and the Ivy (Royal Gallery) and when I went to your website, you did not have even one piece of the pattern in stock. Needless to say, we did not hold out much hope that we would replace our piece anytime soon. But Lo! and Behold--we got an e-mail today, Feb. 5th, and we placed our order right away for our replacement creamer! (Plus we added to the set!) Thanks again so very much. We have ordered other pieces throughout the years from you for our discontinued Mikasa pattern, and we have always been pleased."
F.W., Austin, TX
"We just wanted to let you know how pleased we are with the timely service and superior condition of our order. We will be doing business with you again and will recommend you to any of our friends when the occasion arises."
C.W., Belleville, IL
"This message is long over due! I just wanted to let you know that I did receive my order in January and I couldn't believe the fast service, not only did I receive the package of the two plates from your company, but I also was surprised the way they were packed and shipped. This message goes to you and your employees. "Hats off to your people" who work in this department. I just want to say thank you and I will pass this information onto my friends."
M.C., Nashville, TN
"I placed an order with you last week and wanted to let you know that is was a very pleasant experience. I was sent an email about my patterns. I saw some pieces I needed, went to you site, ordered, received confirmation and they arrived Tuesday. Thank you for providing to me an easy and hassle-free way of ordering my plates, bowls, etc."
C.S., Suttons Bay, MI
"I received the shipment today and I have to tell you that I'm really impressed! Not only was my order processed and shipped promptly, but the way the pieces were packed was great!"
M.B., Olathe, KS
"THANK YOU so much! I am so pleased to have found this site and am very happy as I ordered a crystal goblet last month that was my pattern from 15 years ago. I cracked one accidentally and was so upset that the store In which it was from discontinued my pattern. The crystal Goblet arrived at my front door so beautiful, I kissed It many times! hee! Thanks again for your wonderful Site, I have referred it on to my family, friends and neighbors."
L.O., Arlington, SD
"Last month I placed my first order from Replacements. I am impressed!!! It was easy, you were very prompt, and you even sent me confirmation of shipment. And did I ever surprise my wife!!!! We have looked for years trying to find our china and have never seen it anywhere. We have even looked in what we call "junk shops". In fact, she asked what kind of "junk shop" I found the Lenox in. I didn't tell her about you. There are more items I plan to order from you, so I'll wait a while before I do. Thank you for your help in adding pieces to our "wedding china". We were married in 1975 and could not afford to complete the set. It's fun to be doing it now."
L.R., San Antonio, TX
"Thank you! Thank you! This order has arrived in perfect condition. It was a very special gift for my grandparents, who will be celebrating their 55th wedding anniversary."
T.H., Perth, Australia
"I wish to let you know that my order for 3 pieces of Royal Albert china arrived safe and sound to me in Perth. I would like to thank you very much for the fantastic condition that this china was in and for the wonderful packaging of your products. There are many bits and pieces of yours that I have my eyes on, and whenever I have the spare cash I will be purchasing more from you. It is such a pity that the exchange rate is so high between Australia and America and the cost of airmail is also quite high. However, we just do not get your wonderful variety of goods that you get in America so that is a small hic-cup we take in our stride. Thank you again for your most professional and efficient dealings."
C.S., Sterling, VA
"Thank you so much. I received the order in great shape. It's wonderful to do business with a company that takes such great care of their products!"
S. C., Eau Claire, WI
"Just wanted to thank you for your service which was prompt and polite. Also just to say that I appreciated very much your sharing the info about the charities you have supported this season. It is impressive and encouraging. I enjoy doing business with such a company."
B. W., Hampton, VA
"I just wanted to say thanks for quickly filling my order at Christmas. It brought my wife's Happy Holiday's Collectors plates up to date since I hadn't been able to find them in the past few years. I always gave her one for Christmas and it was a disappointment when they were unavailable at the stores where I used to get them. Now I know you have them and I will be using your website each year. I hope you and your staff have a happy and prosperous New Year."
F.P., Mercer Island, WA
"Thank you so much for the safe delivery of my order yesterday. It was beautifully packed and every piece arrived safely despite Seattle's snow storm! I don't know how the delivery man managed to get down my street and then back up, but he did and I'm so happy now to have a complete 12 piece place setting of my favorite Christmas china, Fitz and Floyd's St. Nicholas pattern. Next Christmas will be very special with all the pieces I want to make our season perfect."
I.M., Woodside, NY
"I have received my items and just wanted to let you know how very pleased I was with your service. Although my pattern is neither expensive or rare, I do love it and was very happy to have these replacements so readily available. The process was quick and easy, and your turn-around time is excellent. I am letting all my friends know of your website. Thanks for the excellent quality of your service!!!"
S.U., Saugus, MA
"Thank you so much for your quick response and all your suggestions. I didn't imagine that you would have so many answers and be so helpful, it is quite refreshing! Once I've gotten my house back in order after the holiday madness, I will be looking for some pieces to add to my collections. Thank you again!"
M.D., Wixom, MI
"Subject: Wonderful Service - I just wanted to let you know that I was a bit nervous about ordering fine china online. You not only had my pattern but, when I received the pieces they were in excellent condition. Your employees are very professional and I will be doing more business with you in the future. Thank you."
K.W., Toledo, OH
"I just wanted to let you know I received my two plates in perfect condition. The packaging was the key and you must have it down to a science. Thank you so much."
L.S., Racine, WI
"Thank you, Package arrived. Pattern is an exact match, and in very good condition. We are happy to have the additions to our set... Thank you very much for continuing to look........ Happy New Year..."
G.H., Bowie, MD
"I just wanted to send you a note to thank you and your staff for the service you have provided me. You all really pulled me out of a Christmas present jam. I had promised my wife that I would get her some extra pieces for her Christmas China set. When I went shopping for her pattern I could not find it anywhere. That's when I decided to try on line and found your web site. I thought that I would not be able to get her China before she gave the traditional Christmas Eve dinner. I ordered from your company on December 22, paid the extra shipping to get it over night. Christmas Eve came and I arrived home to find no package here yet, and I was getting that told you so look from my wife. So I logged on to my e-mail to find a message from your company saying I could track my shipment. To tell you the truth I was thinking I had paid extra shipping for nothing. So I went to the tracking site and it said I should receive my package by 3:00 PM well it was 3:20 PM. I thought to my self well wrong again but as I finished saying that I turned and looked out the window to see the FED EX man backing into my driveway. I ran out got my package and was able to have it ready for the wife's dinner. Thank You so much. You saved me in the nick of time."
K. B., Golden Valley, MN
"Thank You for your Bridal Registry - I was married in October, and was pleased to receive several pieces of my china. Thank you for having a bridal registry!"
C.H., Belmont, NC
"The package arrived today. This is the fastest, best response for any online purchase I have ever made."
P.S., Waxahachie, TX
"I received my order today. I appreciate your very quick service and I so love your letting me know when new pieces are available. Thank you for performing such a needed service. I never would have been able to replace the pieces without you! You are a-1 in my book!!!"
M.C., Berlin, MD
"I just ordered a piece of china via phone from your company. It is nice to find a company - in this age of cyber connections - that welcomes phone orders. The operator who took my order was friendly, helpful and a pleasure to work with while ordering. I would like to thank her and your company for making my shopping experience a pleasant one."
"Thank you very much. I really appreciate your prompt correction of my error regarding the zip code. I broke my sister-in-law's wine goblet yesterday, and wanted very much to quickly replace it (with one extra). Your company rapidly and competently helped me, and I am very grateful."
S.D., Chelmsford, MA
"THANK YOU!!! We just received our order!! It is exactly what we wanted when we wanted it. Your performance has been exemplary. We will definitely return for more business shortly. We will also recommend you to our friends. Thank you for helping to make our holidays more special. Happy Holidays to you and yours!"
S.B., Lafayette, IN
"I just wanted to say thank you for the excellent service and processing of my order. I will be sure to recommend your site to others and use it again myself. Appreciate the effort of your company and staff. Thanks"
C.J., Camden, SC
"I would like to take this opportunity to thank you for your quick, professional delivery of my recent order. I was not expecting it to arrive so quickly! I will definitely refer your website to my friends."
T.C., Woodbine, NJ
"I received my order yesterday and want to thank you for your prompt delivery. I recently inherited this china from my mom and w/ the replacements now have a complete service for 12 !! I can't thank you enough. Everything arrived in perfect condition and I can't wait to serve Christmas Eve dinner !!! This china holds a lot of family memories. I look forward to adding a few more serving pieces (and memories). THANK YOU !!!!"
D. L., Scotch Plains, NY
"Just received my order of "desert rose" Franciscan Ware. I am so happy that I found your site. I will gladly recommend you to my friends! Thank You"
P.B., East Lansing, MI
"Thank you for your thoroughness and efficiency. Both of my orders arrived before Thanksgiving even though the second was placed as late as the Saturday before Thanksgiving and I had not requested special handling. I had intended to use glassware I already had. Nonetheless, my new crystal was so beautiful, I decided to use it for the occasion. My guests loved it and the story of my interactions with you (identifying this pattern which was my deceased mother's of which she left only a few pieces) that made it all possible. I hope you will let me know if and when you are able to locate and make available any additional pieces in that pattern (Imperial Glass-Ohio, Cape Cod-Amber) especially dessert plates. Again, my thanks."
S.W., Kankakee, IL
"I may be directing this to the wrong area but I simply have to let you know what I think of your company. Service, correspondence, promptness and correct product shipment are above any I have ever encountered. I am totally impressed with the care you took in shipping the product, making sure it was safely packed and all the information you furnished me by E-mail as to receipt of order, acknowledgement of same and the ability to track my shipment. I will definitely recommend your company to any and all of my friends and neighbors in the future. Thank you for renewing my faith in good companies that treat customers absolutely wonderful."
D.H., Danville, KY
"I just want to say "Thank You" to your staff that has helped me find about 5 different patterns and increase place settings for me and my family over the years. You have even found 2 soup tureens for me that I take great pride in owning. This "This Thank You" also comes with a wish that each and everyone of you have a wonderful holiday season. The story about, Scooter, the cat, was much appreciated. You even made me feel like a part of a big family called REPLACEMENTS. The personal note is a great gift to your regular customers, and I just wanted to take this opportunity to say thanks."
B. C., Blowing Rock, NC
"The efficiency of your employee in organizing our small order on such short notice is greatly appreciated. We'll have our complete Thanksgiving table setting because of your business and her efficiency and assistance. Also greatly appreciated was the advice given by the wonderfully helpful lady, who told us how to avoid the traffic through Greensboro and get back on I-40 West. The experience was completely successful, and we appreciate it very much."
C.B., Athens, AL
"My order arrived 11-23-03 in excellent condition! I am amazed at your outstanding service. Please let me know if you ever have this pattern on sale."
P.H., Geneva, IL
"Thank you so very much for the incredible job you did repairing my two spoons which had been ground up in the garbage disposal! I would highly recommend Replacements, Ltd. to anyone in need of such service. Happy Holidays"
M.W., Winston-Salem, NC
"My wife and I came to replacements last Sunday afternoon, and my wife came back Tuesday afternoon. We purchased quite a few items, and we were very impressed with an employee, who is a showroom person. She was very patient and helpful. She clearly knows her job, and she did a wonderful job. As a lawyer with a very busy practice, I deal with a lot of people. I found her one of the most enjoyable persons with whom I have worked in a long time. She is a tremendous asset to your company. I know you hear from customers who complain from time to time for a variety of reasons. I wanted to be sure that we registered our very favorable impressions about your employee. We will be back. All the best."
J.M., Shelby TWP, MI
"Hello, Just a short note to thank you for the wonderful service you provide. I placed my order less than a week ago, and it arrived today in perfect condition. Thanks again for your quick and efficient service."
More Pages of Letters From Our Customers!