Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.X., Cool, CA
"I wish to compliment Replacements, Ltd. for their outstanding customer service. From my first order, to the resolution of a small problem (due to my misunderstanding), your service was prompt, courteous, and the product without fault. I will have no problem recommending you to others who may be looking for china replacements. Forward this message to managers, owners, etc.....THANK YOU"
S.M.P., Minneapolis, MN
"Just a note to thank you so much for your prompt, efficient service, as always. Our salad plate arrived today and we're delighted! Your packaging is great, too. It's good to have our dessert set again complete. Best wishes"
S.G., La Plata, MD
"Thanks you so very much for finding my pattern for me. I never thought I would be able to find a replacement with not knowing the pattern name. Your prompt service is un- heard of and greatly appreciated. Thank you again and again."
N.C., Evanston, WY
"Hello! I thought I would drop you all a line and let you know that I received my order for dinner plates, cereal bowls, dessert bowl, and vegetable bowl all in great condition and I am thrilled to pieces! (Pardon the pun :-) I love this website and I thank you for helping me bring back some of my childhood by having the china pattern I have been searching for desperately!"
H.M., Baraboo, MI
"Thank you for filling my order so promptly. All of my things arrived safely the packaging was very clever. My china set has great meaning to me and it has been discontinued for over twenty years. I will enjoy these things for many years and they will be great heirloom pieces. Your staff was most helpful. All the best"
R. D., North Beach, MD
"My flatware arrived today. It is even more beautiful than I anticipated! I had a picture in my mind of what I was looking for, and the instant I saw Gorham's Monet, I knew I had finally found it. I'm so glad I kept looking until I discovered you! Thank you for the great inventory, the fantastic web-site and fast delivery. I couldn't be more pleased!"
M. C., Tasmania, Australia
"Hi, The champagne glass arrived this morning, thank you so much. I can't believe that I have waited 15 year to replace my broken one because I couldn't find one anywhere, and not to mention that I am in Tasmania and you are on the other side of the world. Thanks again so much, I look forward to doing business again. Kindest regards"
K.S., West Chester, PA
"I just wanted to say thanks for shipping my cups and saucers in perfect condition. They did not take long to arrive and the manner in which you packaged them prevented them from being damaged in any way. I am very happy to have found the replacements I needed and have begun to tell others I know about your fine service to your customers. Have a good day."
M.C., Tasmania, Australia
"Thank you so much for the opportunity to purchase this item as I have been searching for another one for about 8 years when I broke one during a house move."
Z. M., Meridian, ID
"Hi Replacements, Ltd. Just a note to let you know how happy I am with the replacements for my china. That set was purchased in Japan in 1955 and when the three pieces got broken, about 15 years ago, I was heartsick. I had no idea how to get the replacements. So I just took a chance and googled Noritaki and up popped Replacements, Ltd. What a wonderful surprise! I ordered by phone and your rep said it would arrive in 7-10 days...it arrived in 8 days. It is a perfect match and now my Clarabell is complete again! I intend to give it as a wedding gift to my nephew, and it is nice to have the complete set to give. It was a pleasure to do business with you and I have referred two other people to you.Thank you so much"
C.H., Celina, OH
"You don't offer a "Thank you" option so I'll send it this way. I placed an order just before Christmas, received it in time, the dishes were just as described, 30 years ago these dishes were originally purchased, and I made my sister-in-law cry. Absolutely...priceless. Thanks for providing this service. Because of replacements.com, I've been able to replace several lost, broken, and eaten by disposal pieces for various family members. Hope you have a prosperous New Year"
A.R., Bloomington, IN
"I don't know if this message is getting to the correct person, but if you wouldn't mind sending it on for me I would really appreciate it. I just need the owner to know how much our platter meant to my mom. It was her Christmas gift this year. Thanksgiving Day when mom was cleaning up from dinner she had all of her china drying on the counter top. The load shifted and her Great-Grandmothers Columbian Star platter fell and broke into such small pieces that she could not save the piece. My mom is one that always says, “That's okay, I can't take it with me.”, but this time it was very different. There is so much history and many memories behind these dishes. My husband and I went home that night saying we will pay anything to find something like it. With a little searching we found your website. We are so happy to say mom hasn't cried like that in a long time! Thank you so very much"
L.M., British Columbia, CA
"I have just received my package from you. I'd like you to know that I am supremely impressed with the amazing customer service you have. I was shocked that my order had arrived so quickly. I have also talked with your customer service representatives on the phone and they were extremely helpful and kind. Thank you very much for your business, and have a Merry Christmas, or otherwise, enjoy the holidays."
E.R.W., Pebble Beach, CA
"Just a note to tell you I've received my order and am SOOOOO pleased with not only the speed in which I received the order, but the quality of your service. I've been looking for years to complete my service for 12 and just recently discovered your company. I am a true believer and will not only be singing you praises but adding to my beautiful collection. Once again, thank you"
P.S., Brandon, MS
"It is most incredible, but I received my order TODAY! What wonderful service. Can't wait 'til spring when we come to G'boro to see our grandchildren and most certainly visit your place. Thanks for such professional service regarding my order."
"Thank you. I have just recieved all of follwing items. All the parcels have reached in good condition. I'd like to say thank you again."
S.B., Bell Buckle, TN
"I recently ordered some dishes to add to my china, Sheffield Anniversary, which I didn"t even think I could get anymore. I only had part of service for eight. It was great! It came much sooner than expected and I plan to order more next year. I have told several of my friends if they ever need to replace anything that they should try your website first. Thanks again!"
L.P., Winter Haven, FL
"Thanx for the great service and speedy delivery!"
A.S., Olney, MD
"HI, Recently, I placed a large order for crystal, china, and silver for my daughter and son-in-law. All pieces arrived well-packed, undamaged and rather quickly! I have purchased many things from Replacements over the years and CONSISTENTLY the experience is very, very pleasant. My compliments to your organization and all that are a part of it. Your website is extremely easy to navigate, ordering via telephone is quite easy and the people I have dealt with are always friendly and patient. Everything comes well-packed to prevent damage and I always know when it has been sent. From start to finish, Replacements does an outstanding job in every aspect. Included in this is the fact that you have a "featured pet and owner" section of the newsletter! How wonderful is that? Anyway, great holidays to you all! P.S. I originally was going to place this order on Thanksgiving and was REALLY PLEASED that you were closed!!!! REALLY! Made me think a minute or two and realized what a great thing that was in this day and age. Nice going!"
L.L., New York, NY
"Thank YOU! The box arrive safe and sound - so I am happy as can be first that you found the mugs with the style handle I wanted and that they are now here!"
E.F., Las Vegas, NV
"Thank you so much for your prompt service! I received my order yesterday. One of the boxes looked "worn" from shipping and I was concerned on the condition of the contents. But I worried for nothing. Everything was so well wrapped and cushioned that there was no breakage. I was thrilled. Kudos to your shipping department! Thank you again for your wonderful service!"
N.J.L., Livonia, MI
"Thank you for your prompt attention to my order. It arrived today (12/07/05) in perfect condition. Your packaging is excellent, but then I was sure you would know just how to ship china safely. I am so glad there is a company like you out there, and you can be sure that I will do business with you again and will recommend you to my friends and family for their replacement needs. (Also, you have saved my good relationship with my daughter-in-law who just moved into her new house. She finally has shelf space to store her good china but in helping her move in I managed to bang the first piece of china I picked up - a dinner plate, and I put a big chip in it. You have rescued me!!) Please know how pleased I am that you had a replacement piece in her pattern."
M.F., Petaluma, CA
"I just wanted to let you know how pleased I am with the manner in which you handled my recent order. Everything arrived in perfect shape, in good time. I'm adding to my mother's china to expand from 8 place settings to 12. Thank you!"
D.M., Yonkers, NY
"As always, excellent service...thank you very much...have a great holiday you've helped us to "set the table" for ours !"
R.P. Soldotna, AK
"YOU ARE WONDERFUL!!!!!!!! Your web site is by far the best I have ever been introduced to....Please keep up the good work..."
E.S., Kitchener, Ontario, Canada
"I received my order today ,everything was perfect. You have made my day. I never thought that I would be able to complete my dinnerset, that I had purchased some 40 years ago in Germany. Many thanks, from a very excited customer. I will make sure all my friends will know about your company and the service you provide."
J.M., Silver Spring, MD
"Thanks for filling and shipping my order. It arrived swiftly and in perfect condition. I WAS SO THRILLED to receive the china. This pattern was selected when I was first married. It was discontinued shortly afterward. As my family grew I wanted to complete my set. I looked for years to purchase some. Thank you for assisting me in fulfilling a wish of mine. Now I will have the beautiful dishes to use for family and friends. Also Thanks for filling my silver order. One fork was missing and I wanted to purchase some teaspoons. Lastly, I am grateful for the Christmas pieces I wanted for my holiday meals. Your warehouse must be outstanding. Some day I must visit. I noticed that I will need two more pieces of the Wedgwood as two pieces are cracked. Also I want to help a friend replace some of her broken pieces. Her pattern is Lenox Wheat. But I am not sure what pieces she needs. So I will write later. Gratefully,"
G.W., Calimesa, CA
"Received our order today, arrived in excellent condition. Congrats to your shipping crew for a well packed order."
D.H., Port Washington, NY
"All the items were received in excellent order. The packaging was excellent. You can be proud of your work. I will be recommending your company to others. Thanks again."
K.T., Midland, MI
"Thank you for your prompt reply. I received my order today and I love it and your service!"
A.W., Phoenix, AZ
"Just a note to tell you guys how much I appreciate your company and I think your e-letters are fantastic. I'm a dish fanatic and I always read them. What finally prompted me to write this is your new CLEAR mailing price table!!!! YEA!!! I've almost ordered stuff in the past but when I came to figuring that part out on your old table I scratched my head and procrastinated because I never could quite figure it out! Kudos for fixing that! Also, God love you guys for your pet policy! LOVE that part of your newsletter!"
V.B., Augusta, GA
"I received my items today. I was so thrilled to be able to replace them. They were packaged so expertly and in perfect condition. Thanks so much for all your great help."
S.C., Gibson City, IL
"I received my order in great condition and the service was excellent. Sorry that I did not reply my comments before now, but have already told several people about your business. You will probably be receiving some request's for items they have not been able to find."
L.M., Waterloo, Ontario, Canada
"Thank you so much! I am a very satisfied person right now as I have just received a replacement sugar bowl to my set of china. I have looked for this for a long time without any luck until a friend told me about Replacements.com. Originally I purchased 12 place settings and additional serving pieces of my china from a salesman selling in the home to young women just starting out in their careers. That was back in 1969. The company was based in Windsor, Canada, and they promised that they would maintain a stockpile of my china, and that replacements would cost 50% of the original cost. The company no longer exists! The only piece of china I have broken (chipped actually) in the intervening years is the sugar bowl, and now I have it replaced. I am so happy to know that any future replacements to this set and others that I have is now possible. Your service is excellent and the process of ordering is so easy. I have been telling all my friends about your fantastic website."
J.B., Kinnelon, NJ
"Wow - great - my Mom received the dishes and a perfect match. Thank you for your great service."
D. M., Hernando, FL
"I have received my order (wow--that was fast!) and everything is in excellent condition. I've enjoyed shopping with you...and I am so pleased with your promptness and quality of service! You can be sure I'll recommend you to my friends and family! Thanks for your help...."
A.G., Bakersfield, CA
"Thank you- that covers four generations of family patterns! I'll forward them to my children and see if there's anything they'd like to fill in. So glad you're there to help....I'm "doing" Thanksgiving this year and we've had a scary heart surgery in our midst, so the grown children want an "old Thanksgiving like we used to have". As a mother & grandmother, I think it's important we make memories for our children....and you've helped immensely as I'm meticulous about place settings, decorations, house atmosphere, etc. I'm a teacher, so I have "two houses" to care for!"
P.M., United Kingdom
"I was cautious about ordering a large quantity of china from the US to be delivered to the UK, but as it turns out I had no cause for concern. Your service was fast, well organised and arrived in under a week from my ordering. Thank you for a great service, I have already recommended you to two other people I know in the UK looking to complete china sets."
N.S., East Windsor, NJ
"Hi, I just wanted to say how happy I was with your company, I had ordered dishes to add on to my set and they came promptly and wrapped great, I would recommend you to everybody."
"I just wanted to say thank you for sharing: place setting guide. I did not learn it in school and my mother in-law sets everything just so and reminds me every time how she learned it in school. So thank you next time I have her over I can set the table proper."
More Pages of Letters From Our Customers!