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Replacements, Ltd.
Letters - (page 203)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.


A.B. Sun City, AZ
03/14/2003

"Received the shipment today. It was received in perfect condition. Thank you so much. I have recommended you to my daughter in law for completion of her set of dishes and will recommend your company to other friends who may be interested in completing or replacements for their sets. It was a pleasure to do business with your company."


K.M, Woodbury, MN
03/13/2003

"Just a note to let you know that I received the plate and it is perfect and beautiful. Thank you so very much for everything in getting this to me. It means so very much as my mother gave me her set before she died. It was a wedding present to her from a great uncle. So, it has great value to me. Thank you again."


B.Y., Lees Summit, MO
03/13/2003

"I received my package yesterday. It arrived in perfect condition and I LOVE it! Thank you for your great customer service. It has always been a most pleasurable experience working with your company."


L.Z., Whitewood, Saskatchewan, Canada
03/06/2003

"I want to thank-you for your prompt shipment of my dishes, the packaging was excellent therefore they weren't damaged at all. Thanks again. I will recommend your website to all my friends."


R.B., New York, NY
02/24/2003

"Thank you for the e-mail. I just wanted to let you know how pleased I am with your service. I ordered two glasses a few weeks ago and like this order, received a follow up e-mail that you received my order as well as an additional e-mail of the shipping date. This is my second order and I am very impressed with your customer service. Keep up the good work. I will be happy to recommend your site to anyone looking for replacements."


P.W. Smyrna, GA
02/21/2003

"Hi, this is the best site for buying or just looking up pieces and prices!!! Thanks for such a valuable resource and ease of use website!! YOU GO GUYS!!"


M.R., Pittsburgh, PA
02/19/2003

"Just want you to know how pleased I am with your web site's selection, real-time inventory, product pictures/descriptions and pricing. I just inherited 12 multiple piece place settings of Tiffany's wavy edge sterling, and 1 (one) dinner fork was missing. In a matter of mouse clicks, your company solved a dilemma spanning 2 generations. The power of the internet and the speed of UPS - a great combination. You have my vote of confidence and I'll shop again with replacements.com. Many thanks"


L.C., Wenatchee, WA
02/10/2003

"I have checked out many competitors online and want to thank you for such a wonderful and comprehensive service. Nobody even compares in any way, shape or form to what you do. Thanks!! It is an incredible service that you provide!"


C.M., Hendersonville, TN
02/06/2003

"Received my first shipment for my Tienshan Christmas pattern. It was perfect, matched exactly. I will be ordering more. You filled my order and shipped immediately, it was a joy to do business with you."


R.K., Cleveland, OH
01/22/2003

"I have just received the two cup and saucer sets for my Royal Doulton "Mystique" china. I was sick when two of the cups from my original set broke on Thanksgiving and thrilled when the new ones arrived today. Just wanted to tell you how impressed I was with your service. You sent me confirmations of my order as well as shipping info which put my nerves at rest. In this day and age when you order something over the internet, you are never quite sure with whom you are dealing, if you are going to get what you ordered at all, much less at the price agreed upon, etc. Your company is top-notch. I will recommend it to everyone who might happen to have a mishap with their china and need a replacement. Keep up the good work! It's nice to know there are still some reputable companies out there!"


D.S., Strathan, NH
01/22/2003

"I just wanted to let you know that we got your dishes yesterday and was very pleased at how beautiful the gold was on each piece. Thank you for your great service, and we will be doing business with you in the future. Thank you again."


M.S., Wilson, NC
01/21/2003

"Your New Book, "Homer Laughlin - Decades of Dinnerware" is fantastic. I have already ordered and received my copy and my whole family is delighted with it. We are amateur Fiesta collectors and it is teaching us many things we did not know and what to look for in collecting. It is a great book. Any collector of dinnerware should have a copy of this great book."


J.E.J., Ramona, CA
01/01/2003

"Excellent navigation which makes it a pleasure to do the important thing, SHOP!"


J.W., University Place, WA
12/31/2002

"HOORAY... Have received my order from you and the pattern matches perfectly. The quality is great and I now have a complete service for 12. Thank-You"


T.Z., Westminster, MD
12/30/2002

"Just want to thank you for your prompt service in getting my order to me before Christmas. I was late in placing the order but your customer service rep said he would do his best to see that I received it before Christmas. I did and with time to spare. Thank you. All of my orders over the past year or so have arrived safe and sound and I appreciate the friendly way your reps handle my orders."


S.S., Victorville, CA
12/28/2002

"I received my order at the time you indicated. Thank you very much. The quality is wonderful. I did not know what to expect, since I had never ordered replacement dishes before. I am very pleased. The dishes are to commemorate a 30th wedding anniversary. Now that I know I can fill out the original set with good quality dishes, I will be ordering more. Thank you for good service and quality dishes."


S.S., Fort Walton Beach, FL
12/28/2002

"Thank you so much. The package arrived on Monday in plenty of time for Christmas. My mother-in-law loved it and it was the exact same pattern. I will also be ordering extra pieces in the near future."


J.H., Franklin, MA
12/01/2002

" Excellent source - I'd recommend to anyone - and I greatly appreciate not being bombarded with lots of additional ads and the fact you make it very clear how to unsubscribe (not that I'd want to)."


D.L.D., Dunn, NC
12/01/2002

"Thank you! - thanks to your site, I finally discovered how to identify this pattern: most of my pieces were stolen (Las Vegas, NV) this past summer -so now I'm working or trying to replace them (they were passed on to my grandmother!)."


J.E.B., Hollis, NH
11/01/2002

"Your site is easy to use unlike many others I have tried."


E.F., Brooklyn, NY
10/07/2002

"I just want to tell you that I received my order and I was very satisfied with your service. I ordered some more pieces just this morning!"


D.O., Apex, NC
09/25/2002

"My mother and I have made it to your yard sales three years in a row, and it has only gotten better each year. I think you need to make it a twice a year sale, because it's too long to wait a year for that much fun!) I have learned so much about china just looking through the miscellaneous boxes at the sale. The prices are super, and the help was superb. Having some of the china separated by the manufacturer also made it easier to find things we were looking for, before looking for the things we didn't know we needed.) Thanks again - great job!"


L.Z., Saint Peters, MO
09/13/2002

"I just wanted to let you know how happy I am with my order. I received my shipment from you in a very timely fashion. My items were safely wrapped & packaged - I received them in perfect condition. I take that back - the Fiesta ware that I received is in MINT condition. Heck, it looks like brand new. My husband even noticed how perfect the pieces were!! Anyway, this was the first time I've done business at Replacements.com, and I'm looking forward to doing business again in the future. Thanks for a job well done. Regards, A very happy Fiesta Ware Fanatic"


B.L., Mundelein, IL
09/12/2002

"Thank you for your prompt response to my returned item. Let me take this opportunity to tell you how pleased, and truly amazed I am at the quality of your service. Your mailing advertisements are timely and informative. The information about the replacement items are clearly cataloged on your web site. The order process is painless, and confirmations and delivery are speedy. In the past couple of months I have had difficult dealings with a furnace company, an eyeglass frame company, and a watch company, and I was beginning to believe that this was just the way of life in America these days. Your company's performance simply stopped my pessimism in its tracks. To top it off, the return e-mail is signed by the president of the company. Now I know he didn't personally write to me, but it sure looked good to see Mr. Page's name proudly behind his service. Congratulations to your whole company. You reflect the best of what America has to offer. Thanks"


D.R., Long Beach, CA
09/09/2002

"I received my order and want to compliment you on your professional way of doing everything! Your packing was amazing - clean and safe. You must know that your business is head and shoulders above other mail order services! 5 stars at least."


C.R., Ames, IA
09/06/2002

"I received my shipment, yesterday, September 5. The goblets match my originals, which are twenty-four years old, perfectly. Now, I will be able to have a family dinner with just one type of water glass on the table. Thank you for your excellent service."


R.A., Midland, TX
09/02/2002

"I have just found your site and felt compelled to share my thoughts. You have a wonderful website. I appreciate the speed, ease of navigation, depth of information and thoroughness. Congratulations on a well executed site. Please convey my appreciation to your tech team."


B.G., Grand Rapids, MI
08/27/2002

"I just wanted to say THANKS for being there. My Mother had always wanted to add to her Noritake set of dishes that Dad gave her for their 25th wedding anniversary so long ago. She never did. After she died I was lucky enough to inherit the dishes. Because of you, I was able to do what my Mom had always wanted to do. I know Mom is smiling now."


R.J., Bloomington, MN
08/25/2002

"I would like to thank you very much for the great service that you provide. Actually my mother-in-law, in Fingal, North Dakota was the one that wanted your company information to finish her Nancy Calhoun (Coronado White) dinnerware collection. Well at any rate she has ordered twice from your company and is very pleased with your service and kind sales people on the phone. With most sincere thanks, service like yours is very refreshing to see. She is also very pleased with your company's ability to help her obtain some plates, especially since the manufacturer no longer exists. PS your packaging is first rate with such care and detail for content protection."


M.H., Boise, ID
08/14/2002

"I just wanted to let you know how happy I am with the shipment I received from Replacements.com today. Not only did my order arrive in a timely manner (within 10 days)! But the care given to ensure no breakage would occur was OUTSTANDING! Every piece individually wrapped in bubble wrap not just once but three or four times and then placed in a box with "popcorn." I could not be any happier with the service I have received from Replacements.com and you can be assured I am spreading the word about your service and selection! THANK YOU for your OUTSTANDING customer service. When I realized I had made a mistake entering my credit card online I called and the gentleman who helped me, whose name I unfortunately have forgotten, said it was not a problem he would just cancel the online order and accept my new order with the right number over the phone. He was very polite throughout our conversation and I felt like he really cared about me and my business with replacements.com. You can bet I will be ordering again from you soon! I would appreciate it greatly if you send this onto him with my apologies for not remembering his name."


M.S., West End, NC
08/12/2002

"Just received your response to my e mail and I want to tell you that I visited your beautiful establishment yesterday and was most impressed, not only with your facilities, but with the lovely salesperson who helped me find the pattern name and obtain the number of pieces that I needed. I have only the very best to say about your operation!! It is certainly worth a trip just to see the many beautiful things that you have displayed so beautifully. Thank you again for your immediate response to my e mail and best wishes for continued success!!"


H.B., Mt. Pleasant, SC
08/12/2002

"I ordered two cereal bowls last week and could not believe they arrived at my front door today!!!! Thank you so much. I'm so excited about being able to buy replacements to my everyday china."


N.C., Munroe Falls, OH
08/09/2002

"Just want to let you know my place setting of my beautiful Nortake Goldkin pattern has arrived today. Thank you so much. Not a scratch. Hats off to your packing dept. Great doing business with you."


J.R., St. Louis, MO
08/09/2002

"I am very happy about my recent order and just wanted to say thank you for your prompt and courteous service. The young lady who took my phone order was efficient and knowledgeable and friendly, my order was filled promptly and I received my items within 5 days. Much less time than I expected to wait. All items were in good condition and well packed in two large boxes. Well wrapped and taped and none broken or in any way damaged. I am very happy as I hope to buy more place settings of my wedding china from 1970. Your prices were the cheapest of any other company I researched over the summer. Just so you know, I got your name from contacting the Noritake company to find my wedding china. Looking forward to buying more place settings from you. I just gave your web address to my friend Harry in New York who wants to check up on his Grandmothers china and do research on it. Hopefully he will become a satisfied customer too."


J.S., Elkmont, AL
08/07/2002

"Our order arrived today, and we could not be happier. It was our good fortune to do business with you. Thank you."


C.W., Toronto, Ontario, Canada
07/29/2002

"I just want to say how impressed I am with this web site, your service and the notices. I am especially impressed that your web site is done in FrontPage and looks so professional! Congratulations on your great work. Yours - a subscriber and hopefully a customer sometime in the near future!"


L.H., Winter Springs, FL
07/27/2002

"Just a quick note to let you know that my flatware order arrived and I now have a complete set of cutlery. I was given the set as a gift in 1975 and the pieces had been lost over the years. The set had sentimental value and had been used in my homes both in the States and in Australia. The name of the pattern had escaped me and I was sure I would never be able to replace the pieces. Then I saw an ad in a magazine for your company, contacted you over the internet, sent in a photo of my pattern, and had the missing pieces in my hands all within 2 weeks. Thank you and your wonderful staff. I will be sure to use your service in the future."


J.H., Bainbridge, GA
07/23/2002

"Just wanted to thank you for your service. The order got here 7-22-02. Everything was fine. The pattern was the same and nothing was chipped or broken."


B.S., Swanton, MD
07/22/2002

"We are currently expecting another shipment of Spode from you, but want to take a moment to say that your support, evidenced by the friendly tone of your truly knowledgeable people, has been outstanding. The need to buy from you was created, unfortunately, by an event that none of us wants to experience - the loss of valuable (both financially and personally) pieces of china by, in this case, our moving company. Your helpfulness has eased our loss. Thanks again."


M.B., Valrico, FL
07/20/2002

"I appreciate the professionalism with which you and Replacements, LTD handled my resent order. It arrived promptly and in perfect condition! I could not have been more thrilled!! During my divorce 22 years ago, we split our daily silver ware. For the past 22 years, I have had a "PARTIAL" quantity of my Chelmsford by Towle. I am looking forward to future purchases with your company. Especially, if you ever get the small teaspoons in stock. Once again, my sincere appreciation to YOU and YOUR STAFF for taking such pride in your job and reputation."

More Pages of Letters From Our Customers!

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