Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.L., Ansonia, CT
"Hi there, I just wanted to give my comments on a recent order: (If you would like, please feel free to add this to your letters-from-customers section)! Recently, I placed an order for four plates in one of the patterns I collect. As a repeat customer, I was not disappointed. Everything from the call I placed to customer service right thru to the prompt delivery was exceptional! Mr. Page needs to be training other companies on how to ensure holding on to happy, repeat customers! From the great selection, superior customer service, careful packaging, and fast delivery, one thing prevails: CONSISTENCY. Thank you so very much....again!"
W., Scituate, MA
"I am so pleased with the repair. My candlelarbra is precious to me and it can not be replaced. You did a beautiful job. Thank you so much."
J.S., Palm Bay, FL
"I was at your location yesterday and it was a wonderful day. Not only was your facility great, but the people were very helpful and took all the time we needed to get the info we wanted. How refreshing in today's consumer marketplace. I will be telling everyone I know about you and your business as I only want to see you grow and prosper"
N.F., Downers Grove, IL
"Thank you for the beautiful order of 8 Moonglow silver butter knives! I have never seen such highly polished, mint condition, old silver! I am very pleased, thank you very much! Are all the pieces you have in Moonglow in that great of condition?"
C.F., Newburgh, Maine
"I just wanted to let you know how much I appreciate your service. I have enjoyed being able to fill in the missing pieces of my dinnerware, after years of futile searching for my pattern in stores. Now you have come to the rescue again! All I wanted to get my sister for her birthday last year, then for Christmas, then for her birthday this year was some dinner plates in her pattern to finish out her set. And that's all she wanted. But the pattern had been discontinued, and even on your website, other pieces in her pattern were available, but there were no dinner plates. I was very disappointed. I even tried other companies, and called stores in other states, all to no avail. Her birthday was coming up again last week, and I was resigned to the fact that I would just have to send her a card and a check, and tell her, "Sorry, but I couldn't find what you wanted. I guess there just aren't any out there. Then... an email popped up on my computer just before I was about to turn it off that evening. It was from replacements.com and said, we have dinner plates in the pattern you requested (Sedona by Noritake). Boy, was I ever thrilled! I ordered her four plates, had them shipped straight to her, and was so impressed with the service of the person I talked to. I'm sorry I can't remember her name, but she was so sweet and helpful, and I got to include a gift card with the dishes, too, which was just the icing on the cake! My sister was thrilled with her gift, and I know we will both continue to be customers of relpacements.com, and will tell our friends and relatives about it, too. Thanks again for a very positive experience, and for the wonderful service you provide!"
M.C., Spencerport, NY
"I am sure you have heard hundreds of variations on this theme, but I just had to say THANK YOU for helping me preserve my grandmother's china. I acquired her Noritake set for 12 several years ago, and as I know my grandparents were not wealthy people, I can imagine this set from the 1930's must have been very precious to her. Although used only for special occasions and generally very well cared for, a couple of pieces were chipped or missing, and I wanted desperately to replace them. Compounding my problem in doing this was the fact that there was no pattern identified on the china itself, and since my grandmother and mother are both long gone, I could not rely any help from my family. After several superficial attempts at identification I recently decided to renew my pursuit with even greater determination. Several hours on my computer led to the discovery your website, and with dish in hand while scrutinizing many photos, I was finally able to identify the pattern (N234) and begin to replace pieces. The first of those arrived today, and as I hoped, they were an exact match--not to mention the perfect condition they arrived in! I feel like I have struck gold! The service you provide goes far beyond dishes. It has enabled four generations of my family to preserve, and continue to enjoy, a cherished heirloom and the wonderful memories associated with it. My grandmother and mother would be very pleased, and my daughter and I thank you from the bottom of our hearts. Please keep up your excellent work! Now that I know where to go, I will return so I can continue to add to this wonderful set!"
A.W., Coudersport, PA
"I received my plate yesterday and Just wanted to say "Thank you"....I inherited this set of service for 12 from my Grandmother and I just love them.....all I need to make my set complete is the Covered Vegetable Bowl and I am on your waiting list......I'm so glad there is a place to go to replace what is needed....Thank you again!!"
N.H., Wilmette, IL
"I want to thank you for the very professional way in which you handled my recent order of my "Dill" spice jar collectible, from the Danbury Mint "Spices of the World Collection." The order was processed very quickly, your many emails were reassuring to me, being rather new to ordering "online," and the jar arrived in perfect condition, beautifully packaged. What a pleasure! I will be ordering from you again soon, hopefully."
L. B., Carrollton, GA
"I know you probably hear this from most of your customers, but I just wanted to thank you for the service you provide. The china pieces I purchased was my Mothers wedding china from the early 1940's. She had most of the pieces, but somehow ended up with no cups and saucers. We think they must have been lost in a move somewhere along the line. My niece is getting married this month, and my Mother gave her china to Amanda as a wedding gift. I was going to try to find a plain cream colored cup and saucer for her to use, but came across your ad in Midwest Magazine. I was delighted to find exactly what we needed on your web site. I know that Amanda will be surprised when she receives the package. It really never entered my mind that we would be able to find the exact pattern.Thanks again."
M.R., Montreal, Canada
"All I can say is WOW!. What great service. I ordered 3 extra mugs to match my dinner service about 2 weeks ago. They were shipped to Montreal, CANADA and arrived today. The packaging was impeccable. I've never had such fast international service before. I see from your pamphlet that you have other services and unique items for china and silverware. I'm filing it for the future. Thanks so much. It was a pleasure doing business with such an efficient company."
A.S., Granbury, TX
"My Oneida China arrived today. My previous order 4-15-05 was also excellent. Again I am very happy with the china and the excellent packaging. I have been a customer for at least 15 years plus. I have ordered china from three different patterns and always it is in excellent condition. Even when I order from the discounted pieces I have to look very hard to see a flaw! Thank you for your wonderful service and impeccable grading."
C.B., Fort Worth, TX
"Thanks for you recent e-mail. I have always thought your company was the best! I started collecting my Oceana pattern as a teenager (after seeing it on complete display at Neiman's), but couldn't really afford much at that time! Thanks to your company, I probably have the biggest collection of it by now in the continental U.S. (I'm 45) I also accidentally broke a salt shaker of my mom's some years back, and her pattern was also discontinued--guess where I found it--Thanks again--"
M.F. Kaneohe, HI
"I cannot tell you how thrilled I am to find that pieces of my china pattern are available! Over the years I have attempted to find them by contacting different vendors, including Rosenthal, to no avail. When I e-mailed you with the information, I did not expect to receive a positive answer. This is the first set of china I purchased after my wedding, and now I will be able to pass a complete set on to my daughter. Thank you so much!!! Aloha"
M.M., Scottsdale, AZ
"My shipment arrived today in excellent condition. There were no visible flaws in the china, and I am just thrilled to be able to replace my six broken plates. This was my grandmother's china, and it means a lot to me. Thank you so much."
J. F. Glen Ridge, NJ
"Thanks! Already received. Fast service. Really appreciate all your staff's efforts and work to make this 'dishaholic' happy :-D Do not ever hesitate to use me as a reference. The quick shipment and receiving of these pieces was astounding as well as the other things I have ordered from Replacements in the past."
S.M., Pageland, SC
"I would like to thank you so very much. I have spent countless hours searching the internet to try and identify the pattern and maker. Your store will be the first place I go to purchase any replacement pieces."
G.Y., Louisville, KY
"I received my package today. Thank you so much. That was very quick. Now I have a full set of my china. I bought them in 1965 and a dish was broke by family member back in early 70's. That was over 30 years ago...I am very happy I found your company."
S.K., Plainview, NY
"Hi, I sure hope this e-mail get's to the right people so here goes... I just wanted to say thank you... I ordered 2 replacement plates from your web site a few day's ago.. Well low and behold today i got delivery as promised.. Was i surprised to see the great packing and care that was done to insure the plates would arrive safe and sound. Thank you once again... I know i will keep your number close at hand just in-case... "
R.S., Saint Augustine, FL
"Thank you very much for sending the e-mail. The dishes arrived today and I just love them and am so happy to have been able to find them thru your company. You did a great job of packing them, we were really impressed. It was a pleasure doing business with you, from the first phone call, to the arrival, safe and sound, of the dishes."
E.R., Huntington, CT
"My order for pieces of Haviland Cambridge Green arrived safely yesterday. I am no end of pleased with everything. The imperfections in the discounted pieces are very difficult to find and I am quite comfortable with them. Thank you so much for the excellent service. I have recommended you to a friend but will leave it to her to contact you when she's ready. In addition, I work at an upscale department store where we have an excellent china department. Our bridal consultant is very knowledgeable and knows of your company. Now I am able to vouch for your service which, in turn, will enable her to recommend you with confidence to customers wanting to add or replace pieces of their discontinued tableware. I actually was in touch with you 20 or so years ago but my pattern was still too new for you to be able to supply the pieces I wanted. Both of us were at different addresses back then."
L.K., Saint Louis, MO
"I have it and I am really thrilled--again, no damage, shipped in a SWIFT manner...now for the punch bowl!!! Then I'll have to save some money for the next items...like sterling silver table spoons for 6 place settings..."
A.F., Lutz, FL
"I just received my replacement order and everything looks to be in Very Good Condition. Thanks to your wonderful customer service staff and their "attention to detail" in selecting replacement dishes that were in very good condition to complete my set. I have a Noritake china set of "Spellbinder" that I will be contacting you for additional pieces. Thank you again and I will tell all of my friends of my Wonderful experience working with you! God Bless"
T. D., Lynnwood, WA
"Hi, I got the gift certificate in the mail this evening. Thanks and just wanted you to know I love your company and all it has to offer. The gift certificate was a bonus from work instead of cash because they know I enjoy your web site. Thanks again"
L.S., Lake Mary, FL
"Thank you for my order that was delivered to me today. Great service, helpful and friendly staff. My favorite special order piece was the small bell, a beautiful surprise!"
J.T., Chichester, United Kingdom
"I am delighted to tell you that our Spode vegetable dish arrived this morning and was in perfect condition. May I congratulate you on the superb packing. We did wonder why the outside of the box did not indicate a warning "With care - fragile china" but on opening I saw this would be superfluous !! Again, many thanks"
T.C., Honolulu, HI
"Thank you. The package arrived yesterday. I appreciate the prompt professional and efficient manner in which my order has been handled."
D.J., Calgary, AB, Canada
"Dear Mr. Page, A week ago I found through your website a Fitz and floyd discontinued dinner plate that I have bought over 20 years ago. I live in Canada, and in less then a week I received my order of 6 plates, it arrived promptly, safely and in excellent shape. I am writing to you to express my appreciation for your outstanding service that helped me ensure that my wonderful table set will always be complete. Kudus to you and your great staff for your fantastic service."
C.L., Phoenix, AZ
"I recently discovered your web site by accident. I found my mother's "everyday dinnerware" from my childhood. It's called California Provincial by Metlox but my family has always referred to the dinnerware as Mom's "rooster plates". I told my Mother about your web site and she asked me to look for the sugar bowl that my father had dropped and broke way back in the 1950's. My mother has wanted to replace that sugar bowl forever (and she still had the lid). I looked through the lengthy listing of the available pieces and found the very same sugar bowl and ordered it without the lid. The package arrived a few weeks ago and I decided to give the sugar bowl to my mother on her birthday. She was thrilled to pieces! She has even decided to display her "rooster" serving pieces (sugar bowl, creamer, several pitchers, matchbox, ashtray) on window shelves in her kitchen in her new dream home. Your packaging department should be commended for the excellent packaging they do. The sugar bowl arrived safe and sound!"
S.H., Baltimore, MD
"I recently ordered 8 soup bowls of the Pfaltzgraff Heritage Pattern from your company. I want you to know how pleased I was with the promptness of the order and the quality of the merchandise. Your attention to my order made my dinner party a success. Your company contacted me by e-mail once to confirm the order and two days later to advise me that it was being shipped. That's very impressive customer service. I've already told my friends how very satisfied I was in working with you and I will keep your company information on file for future reference. Thank you again."
K.P., South Elgin, IL
"Bob, I'd like to take this opportunity to tell you how impressed I am with Replacements, LTD. Your website is very user friendly and your email confirmations just enhanced my experience with you. Thank you. It is seldom that a company leaves the wonderful impression that yours did for me."
J.B., Louisville, KY
"To all those that helped me: Thanks so much for the outstanding service and quality of the Lenox China (Pattern: Windsong). I was concerned when I purchased such a large order that one or two pieces might be questionable. Each is perfect. I was also concerned when one of the boxes was somewhat compressed, but no worries. Your packaging was outstanding and again, no defects or damage what-so-ever. This was a very pleasant experience and my wife was very surprised with her birthday present. I actually visited your (older) facility some 10 years ago when we were living in Charlotte, and thought then that someday, I'll have to come back to complete our china pattern we picked out some 23 years ago. It took a while but mission accomplished! Thanks for a great experience."
G.T., Glen Allen, VA
"This is just a big thank you for being such a great company! I just received my second shipment this year. For some time I have wanted to complete my china, crystal and silver. The china is discontinued, the crystal is a make to order with Waterford and the silver is just hard to find these days in regular retail stores in the area. You have made it so very easy to take care of this, and all in one convenient place. More importantly, your service is beyond reproach. Ordering is a breeze and then product consistantly arrives quickly and in the very best condition possible. It’s a real pleasure walking past the china cabinet or looking in the silver chest now!"
P.K., Sheboygan, WI
"Thank you. I received the order February 7, 2005 and I am 100% pleased. I am planning to order some more flatware pieces and some An. Hocking Wexford crystal in the near future."
C.M., Upper Marlboro, MD
"Hi! I just received 2 boxes with 2 soup bowls each. Fitz & Floyd, Total Color Cinnabar Round.I wanted to tell you it's a good thing you pack so well. On the wide-rimmed bowls, the end of the box had been torn off and was totally gone. The soup bowls inside were still safe in their packaging. Those cardboard frames you use to hold the bowls made the difference, since the box no longer had any stability at all. Thanks. I appreciate that."
C.L., Glendale, AZ
"I received my order last week and everything arrived just fine. Each piece was wonderfully wrapped and protected. Everything ordered arrived and nothing was damaged. Thank you for your service."
L.N., Fishers, IN
"I'm sorry to fill your inbox up - I just wanted to say thank you so much for the bowl. I got it and am so glad to have a full set again. I was really upset when I broke the other one and you saved me!! Thank you so much; hopefully I won't need you again, but I will certainly remember you in case."
B.V., Cromer, Australia
"Hi there, Fantastic service - our replacement dish arrived yesterday to our great surprise and delight. Love the service! Hope to do business again. Many thanks."
S.O., Quebec, Canada
"Dear team at Replacements.com, You guys are just great!! Super customer service, nice people to talk to, deliver on commitment, good tracking, constant feedback toward final delivery of shipment, and guess what: product is perfect. What can I say, you guys are a clear example that makes the web shopping an experience you want to try again. I wish they were all the same... which unfortunately is not always the case. If ever you find the main plates, we're buying. So tks again. A very happy customer in Canada"
L.C., Knoxville, TN
"I am not inquiring about a pattern (in this e-mail, at least.) I wanted to tell you that I had seen a feature on your "pets at work" on Animal Planet some time ago, and now with the featured pets link in your e-newsletter. I am a dog mom and would love to see more companies do what you are doing by allowing people to bring their pets to work. A lady who uses the same veterinarian we do has to leave her Italian Greyhound at the vet's every day while she is at work because the dog has severe separation anxiety and literally gets sick if left alone. What a blessing your company is to people whose pets are truly part of the family. I also wanted to thank you for giving me the chance to pick up pieces of my mother's long-since-discontinued china pattern. She died 7 years ago. Like many women of her era, she never completed her set of china or crystal because other financial considerations (and her generosity) took priority over having a complete set of fine tableware. So, thank you for the opportunity to connect with a little piece of family history in this way. You provide a valuable service, much more than just plates and teacups. I will recommend you to friends and family for future holiday gifts, as well as my own future patronage. Thanks so much for providing this resource!"
N.L, Knoxville, TN
"I live in Knoxville Tennessee and just before Christmas ordered some pieces of china for my Mother-in-law. She was thrilled by the way. I wanted to let you know the reason I shop with you. I saw a special on the Pet Channel about pet friendly work places and Replacements was on. I am a lover of Dachshunds and have a 6 year old mini named Austin. I am an animal lover to the extreme but I also follow companies who try to make the work environment a better place for their associates. I must say, I was very impressed. I was also impressed by the fast shipping and packaging of the china I had ordered. So, I wanted to write you and say, thank you. Thank you for caring about our 4 legged friends. They have feelings too! And for caring about your customers and employees. Your attention to detail has won me over for sure and I will make sure that everyone I know, hears about you."
More Pages of Letters From Our Customers!