Replacements, Ltd.

(page 203)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

J.W., Chippewa Falls, WI

"On 09/18/2006 you shipped our order, a Pfaltzgraff salt and pepper shaker set and I would like to, finally, take a moment to acknowledge the receipt of the package. My wife did not know I had ordered the set and was very surprised and pleased when she opened the package. Of course it matched our china set perfectly and the shakers were in what can only be described as new, never used condition, even though our pattern has been out of production for ten years. We want to thank you for providing such a valuable service and in the way you conduct your business. We will again order from you when we see pieces we want to have to fill in our china set. By the way the original china set was my twentieth wedding anniversary present to my wife of now thirty-five years. Thank you."

J.V. Wiltshire, England

"A brief note just to let you know that the Royal Worcester Cromwell pattern item has arrived in excellent condition and with which I am very pleased. Thank you very much for your careful attention to detail in executing this order so efficiently. You may recall that we discussed in some detail the availability of tea cups in this pattern. I am keen to acquire 4 such cups, but I understand from you that none are available at present. However, please be so kind as to advise me should any become available. With many thanks once again for all your helpful guidance thus far, and I hope to hear from you with regard to the tea cups in due course."

B.P., Milwaukee, WI

"I got it yesterday- in perfect condition.  Thank you so much.  It is a pleasure doing business with your company."

G.S., San Diego, CA

"I want you to know how efficient I have found your company to be. The descriptions of the dinnerware pieces, eg. slight imperfections, is always accurate and never disappointing. Additionally, the email notices when the pieces I am looking for become available are very much appreciated. And, last, but not least, the packing and shipping of the items is very impressive. Excellent packing and great shipping time, even on standard delivery!"

C.N., Massapequa, NY

"I received the China I orderdered from you. Thank you for the speedy delivery!! And thank you especially for the China. What a pleasure it has been dealing with Replacements.LTD"

C.R., Neenah, WI

"Just want to thank you for the wonderful service you provided. I was so pleased to get the 4 sauce dishes I had ordered. Now I once again have the complete service for 12 of the Bluebell Noritake China. It was at least 10 years ago when I broke all 4 sauce dishes on the same day. I didn't ever dream I would be able to replace them, because my husband had gotten the set while on an R&R during the Vietnam War. We have been married 35 years. I will recommend your company to any of my friends and family. Many thanks!"

R.M. Rochester, MI

"Thank you so much for your quick response to my order. Although I only ordered one replacement bowl, you processed and shipped my order in record time. The bowl, although advertised as having "imperfections" seems in perfect condition."

C.G-V, Manitoba, Canada

"Just a quick note to let you know the little saucer arrived in the mail today!  Thank you!  It was packed beautifully and arrived intact! Will do business with you again! Warmest regards."

G.D., Reidsville, NC

"I received it, thanks. You folks deliver and it's a pleasure doing business. Cathy and I have been married for 25..uh, err...uh...26 years and we finally have the complete set of our wedding china. Have a good day!"

E.R., Columbia, MD

"Thanks so much. The Lennox wine glasses arrived in excellent condition. I am most impressed by your business and have already recommended you to my brother. You are extremely well-managed, with forms that leave no question as to what is meant. You follow-up, you wrap packages carefully, almost lovingly. Nice doing business with you,"

R.S., Sweet, ID

"We just received our order and wanted to let you know how pleased we are!  The items were in perfect shape!The packaging was some of the best that we have ever seen and the service was excellent! Thanks very much and we hope to do business with you again!"

M.F., Saline, MI

"I just received the few pieces of the Violets of Lantanier pattern that I am registered for through you. This was my mother's China, and I have not been able to find replacement pieces except through you. I am slowly rebuilding this set, and I cannot tell you how much I appreciate your company and the service. The pieces came in perfect condition, and I continue to get updates on the pieces you receive. I am waiting with baited breath for the day when you get an entire set in--but until then, I pick up pieces here and there that I need. I just got the covered sugar bowl to go with the beautiful creamer that I already had. I am sure that you are making thousands of other as happy as I am as these China sets pick up those stray pieces. It feels like reuniting family members to me. Thanks again for the service and for being there."

J.H., Grand Prairie, TX

"I ordered four Coalport Blue Wheat salad plates for my son's birthday the Saturday before his Aug 24th birthday. You emailed me that you'd processed the order on Sunday, notified me it was shipped it out on Monday to his Chicago townhome address. I found out that the shipment was delivered on his birthday.... all with standard ground shipping. This is the third or fourth time I've ordered china for him as either a birthday or Christmas gift. You've delivered beautifully, every time. This time was JUST IN TIME!!! He was delighted with his gift, and I was delighted it arrived in such short order.  I'd recommend Replacements, Ltd to anyone I know who is trying to fill in or to expand their china collection. I am purchasing additional pieces of my Spode Gainsborough (Marlborough) out-of-production china from Replacements, Ltd. Thanks for the email notices and for diligently searching for those special pieces each of us wants to add to our collections."

J.L., Southbury, CT

"Thank you for all your help.  I received my luncheon plates today.  That was quick service.  Everything arrived safely, too.  Very professional job." 

D.D., Bluffton, SC

"I just wanted to let you know that my shipment came two days ago and I'm so thrilled to be able to replace my mother-in-law's set of China with the missing pieces that I ordered. I never owned any china but I can't wait to use it on a special dinner occasion. Thanks for such a fine job in packing and shipping. I'm One Happy Lady."

S.B., Mars Hill, NC

"My china arrived today-that was very quick! What great service! I am having a beautiful dinner tonight, thanks to the lovely dish you sent! Thank you!"

T.P., Lansing, MI

"I would like you to know in this time of our life where there is no more really good service that your people went way beyond in helping us with our orders. It was a pleasure doing business with you and we will tell all our friends."

A.B., Petaluma, CA

"Thank you for your excellent service. Everything arrived in the time frame I was told and in perfect condition. It was a pleasure doing business with your company. I was especially pleased with the friendly and most professional service I received from the person taking my phone order. She couldn't have been more helpful. Thank you, again."

C.B., Crawfordville, FL

"I simply cannot thank you enough for telling me what and who about this crystal. It was my Grandmother's and it is now given to my oldest daughter. We can buy her more pieces now from you. Thank you again and God bless."

C.K., Madison, WI

"My friend told me this weekend about your site. How amazing it was to me to see the China that I selected for my "hope" chest 35 years ago right there on your website! To be able to purchase the pieces to replace the ones that have been broken through loving use while raising my children, celebrating with family, is just miraculous. Now, my daughters can have an intact set! Thank you, Bob, for respecting our personal histories and slavaging our china and crystal!"

S.W., Woodbridge, VA

"My Noritake China dessert bowls and serving bowl arrived this afternoon. They were all in perfect condition. I never dreamed that they would get here so quickly. Now, my twelve place setting is complete. It is so good to know that you're there, just in case I break any other pieces in my collection. May God bless you real good."

S.F., Candler, NC

"Your store is my favorite place to visit. I always make sure that I have time to stop, browse and of course buy whenever I'm coming east. The staff members are always wonderful to work with, willing to help and provide excellent and accurate information. I have to admit I enjoy the staff's pets as much as I do the wonderful china, crystal, and silver. Because of Replacements my husband is now more of a China fanatic than me! We love the newsletters and the reminder phone calls when you have special events. Thanks for being in NC and having such a wonderful store!"

A.B., Beverly Hills, FL

"Thank you very much for this email. Most of the firms I deal with on the internet don't care enough about their customers to let them know a return has been received. The customer is just left to wonder if it got there until he can look at his credit card statement and see (or not see) the credit he's expecting. I've done quite a bit of business with Replacements Limited, and every experience I've had with you reinforces my positive opinion of your great customer service. I never hesitate to recommend Replacements Limited whenever I have a chance. Thanks again."

M.D., Milton Keynes, United Kingdom

"I just wanted to let you know that the Lennox bowl which I ordered from you a couple of weeks ago - arrived safely today. Big smiles all round! It must be about a couple of years since I broke our original - (much trauma at the time). My wife is now speaking to me again!! Thank you again for the reliable and efficient service. I'll keep you 'bookmarked' in case I have another accident - but hope not!! Best wishes"

P.R., Manahawkin, N.J

"I received my order today, very nicely packaged and all intact. Thank you for the efficiency with which you handled my order and delivered it. I will definitely recommend your company and service to others."

S.G., Columbus, OH

"Just wanted to let you know I received this shipment today. It arrived quickly and the pieces are in perfect condition. I thought it would be impossible to find these dishes since they have been out of circulation for so long. I am very impressed with your company and will not hesitate to recommend you to anyone."

L.F., Eastchester, NY

"I ordered 11 settings of my silver pattern (International Wedgwood) today.  One of your assoicates assisted me. I am writing to report that she was extremely helpful and made my first shopping experience with very pleasant. The 57 pieces of silver that I ordered are monogrammed, and she patiently got the pieces to check them out for me in order to determine if the monograms were all located where I would like them to be, and that they all matched. She called me back when she had the silver, and described the monogram and its location. I vacillated all day (silver is so pricey), and called back much later and made the purchase. After completing the purchase, and hanging up your associate called me back, because in my first call I had mentioned that I wanted some particular serving pieces which I forgot about when I purchased the 11 place settings. Good sales person that she is, I added in the serving pieces too. I can't wait for the silver to arrive. If it is as nice as described by your associate,  I am sure I will love it! I hope you appreciate the excellent customer service provided by your employees."

P.J., Arlington, VA

"Thanks so much for sending my order in a timely fashion--everything arrived intact--you certainly do pack well!! You do a great job and I will certainly order again in the future."

N.P., Beaverton, OR

"Dear Mr. Page, Please tell your employees how much I appreciate their quick work to ship my order to me! Your on-line ordering system worked like a charm. The packages arrived as promised and quicker than I expected. Each piece arrived in perfect condition in spite of 2 boxes apparently being drop kicked by the shipper.  I also appreciated your customer service people calling me to confirm my order. Thanks again for a great experience. I’ll look forward to ordering from your company again!"

B.L., British Columbia, Canada

"I shall definitely be placing more orders in the future and would like to thank Replacements for the service they provide. I look forward to the ongoing 'Personal Pattern' E-mails as well as the Newsletters which I enjoy reading as they are very informative as to the origins of the various manufacturers featured. When placing orders I have always found the staff of Replacements to be very helpful and orders arrive quickly and never damaged."

M.T. Calgary, Canada

"Thank you for your excellent service. My order was received June 28th a very short time after ordering, far sooner than I expected. Everything was in perfect condition and it was exactly what I had hoped for. I thought that I would never be able to find replacements for the Mikasa set that I love and had purchased so long ago. I am telling anyone who needs your service. You handled the order with courtesy and efficiency."

D. H., Rochester, MN

"Yesterday I received a sterling asparagus server and it is beautiful.  Thank you. You always come through!"

J.H., Sammamish, WA

"I was so excited to get my package today and find that the bowls I ordered matched my set!! I couldn't remember the name of my Corelle pattern and just guessed, in fact I didn't care that it may not match, I just wanted the same size bowls to replace the ones I accidentally broke! Anyway, thank you very much, I will keep your website in my address book!"

P.D., Richmond, VA

"I just wanted to thank you for helping me to identify this beautiful old china. It's good to know that you have so many pieces of it in stock so that I can add to it in the future. Thanks again for your help."

L.D., Saint Martinville, LA

"I want to thank you so much for finding my replacement pieces, they have arrived today in perfect shape (the packing was excellent). I will continue to order other pieces from you. And by the way when I found your website and saw my Grandmother's china I literally cried like a baby, she had left it to me after her death, and I had broken a couple of the plates, now I know I can replace all the pieces that I need, Thank you so very much and GOD Bless you eternally."

H.P., Evergreen, CO

"I had a lengthy “conversation” with you about a Royal Copenhagen pattern called Quaking Grass (which I thought was called Lily of the Valley). Well—you hit the jackpot. The pattern I was requesting was indeed Quaking Grass. We had seen this when we were guests of our friends at their home in Belgium. They are Dutch and Emily’s mother was Danish. I ordered a small dish and sent it to our friends and they are thrilled with it. She writes...”the most unexpected gift we could have imagined: a lovely small dish of the same Royal Copenhagen china my parents got as a wedding gift in 1931. You certainly did find an amazing source for finding pieces of old china—incredible. You see the pattern is indeed Quaking Grass and not lily of the valley. We have never had a dish like the one you gave us and we’re already used it for chocolates—wonderful!! I would be interested to know the e-mail address of your china specialist—that’s really a super specialist.” So thank you again, and I shall send the Replacements e-mail address to her right away! With appreciation"

S.R., Waldorf, MD

"I just want to take this opportunity to applaud you for your wonderful service. Having you e-mail me when pieces become available is one terrific service, but it doesn't stop there! You also allow me to ask you to locate a piece for me, help identify pieces I have questions about and much, much more. When I do place an order, it arrives quickly and professionally packed. When I have questions or need customer service, your staff is courteous, polite, professional and if they say they will call me back - they call me back in short order. Unbelievable!!!! I have a girlfriend whose parents live close by, so I just tell her and her Mom runs down the street and picks it up. Thanks so much for being there and doing such a terrific job to all of you."

R.S., Tecumseh, OK

"Hi everyone I wanted to thank all of you for a job well done. This is the fourth time that I have ordered from you and everything was received in excellent shape. I always look forward in ordering from all of you because of the great job that is always done. From the person who takes my order, down to the shipping of the order I know that everything is being taken care of.  All of you at must love your job because of the excellent work and care that you take. I wanted to say thank-you to each and everyone of you for helping me replace a few more pieces of my china and crystal. Thanks Again."

M.G., Los Angeles, CA

"I just want to tell you what an exquisite website you have. So beautiful. My pattern is Evesham Gold, and I first started my collection in London many, many years ago. I am amazed at all the pieces offered. I am so happy to have received your recent e-mail. Rest assured I will be ordering in the future. Thank you so much. I am really enjoying this."

P.G., Grand Blanc, MI

"I just want you guys to know that I think you are really terrific. You have always been so helpful and I think the service you provide is invaluable. You helped me to replace a few pieces of my sister-in-law's stoneware that I broke while visiting in her home. One of the plates you were able to replace for me was hanging on a tiny little nail by her telephone and when I went to reach for the receiver I ever so slightly bumped it. I felt so badly that I thought if I couldn't replace it I would be too mortified to visit again. (I have since replaced the tiny little nails with hooks, so you have to actually try to remove the plates from the wall to get them to come down.) We also put a piece of tape on the cookie jar lid as a joke, now. Guess who dropped it wiping off fingerprints? You guys are the best. I will always want to be on your mailing list. Thank you, again."

More Pages of Letters From Our Customers!

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