Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.M., Springfield, VA
"I wanted to let you know about the miraculous arrival of my Order, which was for six butter pats. I thank you so much for your very safe packaging. In spite of all your "Fragile" tape, when the box arrived, one edge was completely crushed from top to bottom, and one of those corners was additionally bashed. But thanks to all your "peanuts" and bubble pack, every butter pat was perfect. And they're all beautiful! Thanks again!"
K.W., Garland, TX
"I just wanted to let you know that I received 2 coupe soup bowls in my china pattern today...I was a little nervous, because they were discounted 25% due to "slight imperfections." Other than some very minor surface scratches, I can find absolutely nothing wrong with them! I am a repeat customer for Replacements, and I just wanted to let you know how thrilled I am with your service. I purchased my china pattern when I was in junior high; it was a grocery store promotion. For years, I have wished that I had collected more of it...but I thought that since it was discontinued, I would never be able to accomplish that. I even went so far as to register for a new pattern when my husband and I got married in 1999! Thankfully, we did not get any of that new pattern, because I discovered Replacements shortly thereafter! A simple thing like a dinnerware pattern can mean so much to people (reminding them of family, good times spent with friends, etc. etc.), and I just wanted to let you know what a wonderful service you are providing. I am so glad I found you!"
J.Z., Smithtown, NY
"I just want to thank you for your fast efficient and friendly service. Not only was I thrilled that you had my pieces, but could not believe how quickly you sent my order. Just in time for Thanksgiving. Thanks again, will spread the good word. Now hope you have something else I am looking for a gift. Thank you again so much."
R.T., Overland Park, KS
"I felt compelled to write to say "how pleased" I am with your entire organization. From initial inquiry, through ordering and final delivery, as an internationally Certified Marketing and Sales professional your systems and organization ranks in the top 1% in customer service in my opinion. Thanks again"
J.O., Hickory Hills, IL
"Who would have thought I could replace pieces from China my mother bought over 30 years ago! It remained totally intact (service for 12) until a few months ago. We use it all the time but the rule is I clear the table. My husband decided to help after a dinner party and broke not 1 but 3 cups. My daughter told me about this web site. I still did not believe it until the cups actually came - perfect. I have passed this site on to all of my friends. I am sure you will be hearing from me again! Thank you so much"
S.T., Delanco, NJ
"Thank you soooo much for finding my pattern. After my original inquiry to Replacements, I had received a response from you saying that you never heard of the pattern. I was so disappointed. Then a few months later, I received another letter from you requesting a professional photo of the pattern so that you may include it in a book! I was so delighted, I had hope again! Then several months later - an inventory list arrived!! When I was able to place the order it arrived in about 5 days! And beautifully packed I must say! I now have service for 11! (I had only had service for 6). If any more pieces come in, please don't hesitate to contact me! My pattern is Epiag 6921, cream with the Pheasant on it. My father had bought the china for my mother when he was in the service in Europe. When I! was little I could never understand why only the adults used the good china at Thanksgiving. When unpacking the boxes of china received from my mother there was only service for 6, now I understood! Apparently it was customary for the settings from Czech to have been for 12. I guess that Dad was only able to get my mother half a set! Thank you again for a wonderful job! I will be using the settings for the first time during the up coming holidays for my grown children and their families; 8 adults and 3 children = SERVICE FOR 11!! Many thanks to the person to whom submitted the pieces for resale. I wonder if there is a story to tell there?? Blessing"
A.S., West Palm Beach, FL
"There is not a day that goes by that I do not recommend replacements to someone. It seems that I just [cannot] get over the great service I received. The care in packaging, the prompt refund, the customer service help, especially the last young lady (she went over and beyond). Just wanted you to know some good feedback on your company. Keep up the great, I should say excellent, work. Thanks again!"
R.P., Phonix, AZ
"I received my china today from you, and it arrived in perfect condition, with no damage I could see. It is exquisitely beautiful, the most gorgeous china pattern I have yet to see! This china I will be proud to display, and use! You can bet that I will be telling my many friends about your service, and the quality of your merchandise! Thanks Again"T.H., Locust Grove, GA10/9/2001"Thank you for shipping information. I love you guys. Wish every company could have the wonderful service you have. The items i have ordered from you in the last year or so will last for many many years as they will be passed down. Thank you for the courtesy on the phone and e-mail, thank you for having so many of the items i wanted, and thank you for advising of tracking number, and when shipped, etc. Just thanks thanks."
D.R., Las Vegas, NV
"As an FYI, I received a gift from a family member of some Lunt pieces which were shipped from a New York company. (They didn't listen to me when I told them to contact you). Their service and quality of the pieces paled in comparison to what I receive from Replacements, Ltd. Keep up the good work. Upon receipt of your current listing of available pieces, I do have some needs."
L.G., British Columbia, Canada
"To all of you there, It was such a pleasure dealing with you. I had some trepidation in getting involved with a company only through the Internet and so far away - but all went so smoothly - what a wonderful surprise! I was kept informed at every stage and all was done well ahead of what you had suggested the time frame would probably be. If you would like to use me as a recommendation to future customers, please do not hesitate to give them my e-mail address - I would be happy to tell anyone about the great experience I had dealing with your company. Thanks very much to all of you!!"
R.I., Winter Springs, FL
"Hello! I've just completed a delightful browse through your site & registered two patterns for dinnerware. I was also delighted to discover via the "neat stuff" tab that I'd already seen a program on Animal Planet featuring Bob Page, his dachshunds and all the other employees' pets. Your company must be a great place to work. The web site was easy to use and is packed with such helpful information. Keep up the good job!"
K.H., Charlotte, NC
"I just want to thank you for such prompt service and excellent communications with me to let me know status, etc. Also, your customer service people whom I talked with when my orders were placed were superb. I wish all companies were as efficient and quality-oriented as you are. I received my first order yesterday - they were beautiful pieces. I look forward to receiving this second order. You can be assured, I will use your services again. Thank you."
K.E., Alexandria, VA
"I just wanted to say "THANK YOU" - the silver is BEAUTIFUL, in better condition then the pieces I already have. I have been very impressed with both your products and services - keep up the good work, it's a pleasure doing business with you!"
M.G., Scottsdale, AZ
"Just wanted to let you know that we received our order, and everything was in order, with no damage. I was most impressed by the excellent response to inquiries, follow-up and confirmation processes. I just wish every organization was half as efficient. Your whole organization is to be commended. Keep up the great work."
A.M., Lady Lake, FL
"I received my Franciscan order and want to thank you for your efficiency in tracking it down keeping in touch with me while you were doing so. If more businesses operated as you do, the consumer would enjoy shopping much more! Thank you again."
J.C., Penngrove, CA
"I can't thank you enough for locating my china pattern! I originally purchased this pattern in Austria over 20 years ago and was ready to give up, again many thanks for your service"
G.M., Concord, CA
"Just wanted to thank you for the great service I received from your company. I recently inherited my great-grandmother's china set which had several pieces missing. I looked everywhere to find them, to no avail. That is, until I came across your website. I registered my china pattern and quickly received a response letting me know which pieces you had available, and what the cost was for each piece. I called to place my order right away and spoke with an amicable sales associate with product knowledge. I received the pieces in the mail yesterday. They were packaged with great care and arrived in wonderful condition. Again, I am so pleased with the service your company has provided. In this day and age it seems that service is a low priority to so many companies. I am looking forward to doing business with you again soon and will recommend your company to everyone I know. Thank you."
J.L., Gates Mills, OH
"Thank-you for a perfect order. I was nervous about ordering as this was the first time I bought replacement china. Thank-you. I look forward to purchasing more china from you."
M.R.S., Metuchen, NJ
"My order arrived safe and sound, and I am thrilled to have these replacement pieces for my everyday dishes. Thank you for your promptness, and your courtesy. You should be proud of your employees, and the service they provide, and for the service you provide to we who are unable to find these items elsewhere."
D.S., Birmingham, AL
"Received my order, fast and in perfect condition. Thank you for your prompt service and attention. I am always a little skeptical when ordering online, but I am very pleased. I will certainly recommend your services to others."
D.M., Walhalla, SC
"It is hard for me to put in words how much I enjoy doing business with your firm. Every aspect of every transaction is perfect. Please keep up the terrific work."
D.E., Maineville, OH
"Just a note to let you know that I received my order yesterday and I was truly delighted!! The place setting of Hispana/Soverign was beautiful and I couldn't have been happier. I would like to order another place setting soon - I'll let you know."
J.K., East Boothbay, ME0
"e;Many thanks! I have received 3 Lenox mugs. I am so delighted that you had them. I do have to tell you that your packing is impressive!! - not too little, not too much. - Beautiful job! (I wish that those who INSIST on "helping with the dishes" took your care.) My thanks again. JAK "
P.M., San Mateo, CA
"I just wanted you to know how pleased I am that you are available for replacing things. I have been particularly pleased about my Shreve & Co. Buckingham pattern that you have been able to locate pieces of for me. I am just awaiting 4 more forks, butter knives, and you have said that you will notify me when they appear as I know they will. Thank you for the marvelous service you provide."
L.R., Richmond Hill, Ontario, Canada
"I just placed my second order with Replacements Ltd. I would like to tell you how impressed I am with the service of the staff at Replacements Ltd. Never have I dealt with a company with such consistently courteous, knowledgeable and reliable staff as this. They ought to be commended. I have already recommended your company to other people and will continue to do so."
C.B., Acampo, CA
"Thank you for your prompt service. This is the third replacement I have purchased through your company and am pleased with your service and prompt response to my order. Thank you."
K.H., Douglaston, NY,
"I think this is a wonderful site! It is so difficult to find replacements pieces for dishes. Because of this site a broken dish does not have to mean a broken heart."
K.B., Dover, OH
"I just received my order for the dinner plate and saucer Hanover Anniversary pattern. They arrived in great time and in excellent condition. Thank you for your prompt service. I am still waiting for the teacup but I know you will let me know. I can't believe after all these years I have a full set now. My daughter is getting them as a housewarming gift for her first new home. They were her grandmother's. Thank you again."
F.E.B., Bullard, TX
"I have been receiving your e-newsletter and today browsed the Testimonials. I want to share mine: If my mom were alive, she would be 96 years old. She died at age 79, and I've cherished her silverplate utensils as she always did. I remember as a child how very special this service for table was to her. All that remained were a lot of forks, knives and soup spoons. I always wished that I could have additional pieces so I would use them and remember her. About 5 or 6 years ago, I came across your ad in the classified section of some magazine - maybe Modern Maturity or one of those. I wrote to you, traced the pattern of my mom's silverplate with a pencil and, to my surprise, you responded and told me what the pattern was: Roseanne (1938) by Wallace. I was ecstatic to find out! After some years, I was financially able to add to this beautiful collection - serving forks, casserole and pie servers, teaspoons, iced teaspoons! I'm SO thrilled -- everything we have guests, I proudly tell them, "This is my mom's silverplate service! And Replacements, Ltd. helped me complete it!" "It's a 1938 pattern!" Now, I'm excited to save up and can have my mom's original pieces re-created and re-silverplated as pretty, shiny and beautiful as the pieces I've acquired from Replacements! Thank you for adding this service for us o-l-d folk-collectors!"
C.B., Wheatland, CA
"Thank you helping me through a very difficult time. We had a major house fire last October and our kitchen was completely destroyed. With it went my Oneida "My Rose" stainless flatware. I purchased it in the 1960's with Betty Crocker coupons saved by friends and family. We live in a small town and ladies from the community would bring their coupons to the postmaster who collected them for me. Probably the most heartbreaking sight after our fire was seeing the few remaining pieces of my precious flatware melted in a lump smoldering in our kitchen. That flatware was something I had worked and saved for throughout my high school years. I accumulated it piece by piece treasuring each item. I was devastated when I thought I could never replace it. I found your site on the internet and I want you to know how much I appreciate your service."
B.K., Griffin, GA
"Just wanted to let you know what a pleasure it was to do business with you all. I received my order quickly and was so thrilled that you even had my pattern after 36 years. I have Fostoria crystal and had broken two stems this year (after 36 years and moving 14 times). I couldn't believe it when I called and your helpful customer service rep helped me identify which piece I had. I wasn't sure if I had the iced tea or goblet - but they were nice enough to help me measure and make a decision - the right one. Glad you all are in business and I will certainly pass your name on with great applause to others."
N.L., New York, NY
"I want to tell you a story.... Recently, I attended a business dinner with clients who were planning to be married next month. They were talking about all the pre wedding stress and how little things were turning into arguments. One of the situations they described was the soon to be bride breaking two dishes that the groom has had for years. The dishes were very old and now the set was imperfect. The groom was very unhappy, but understanding about it and the bride kept saying, "I didn't do it on purpose." I told them I thought I could solve the problem. I took their e-mail address, went home, and logged onto your website. I found the pattern they'd broken and sent the information along to them. I just received two ecstatic e-mails; one from the bride and one from the groom, telling me they'd not only been able to replace the broken dishes, but also able to buy the serving pieces. They couldn't have been more appreciative. So, I'd guess you have two new and very happy customers!"
J.G., Aztec, NM
"I wanted you to know that my shipment was received today, Friday, 05/25/01. I'm on top of the world! I just love the two new pieces - I'm especially fond of the baby feeding spoon as I'm a new granma. Now when we sit down to a family dinner with our fine sterling silver, we will be able to feed the baby with her own matching spoon. I previously purchased 2 baby spoons and 2 baby forks in anticipation of grandchildren so hopefully I can continue to purchase more for their little fingers! Thank you again - you offer such a wonderful service. I can't tell you how devastated I was to learn my pattern had been discontinued and then how ecstatic I was to hear about your company. I tell everyone about you. THANK YOU. Very sincerely"
C.W., North Attleboro, MA
"Just had to let you know that I appreciate the service that your business provides. When my mother-in-law passed away, it was, of course, difficult for my husband. Even more so, I feel, because they had been separated for many years, he had moved to the United States, she remained in England. She had moved to the U.S. only a few years before she passed. She did not have many material things, and had some tough years before she died. After her death, we received from her husband a set of china that had belonged to her. It includes dinner plates, bowls, some serving pieces, cups and saucers, even demitasse cups. Several pieces are broken and it is a set of six. Though probably not extremely valuable, it is something special we have of her to pass to our children. And it means a lot to my husband. I decided to replace the broken pieces, a few so shattered, they are mostly glue, and bring the set from six to eight. I contacted several places and was unable to find anyone who had pieces for this discontinued set. I heard about your company on the Oprah Winfrey show, found it on the internet, and was thrilled to discover you have all the pieces I will need. It will take some time for me to acquire what I need, but I feel good that I can honor her memory for my husband, and help to share memories of her with my children. We use the service for dinner on Sundays and it is a special time for our family. Again, I thank you."
M.J.P., Claremont, CA
"I've never ordered from you before, and now I can hardly wait for my order to arrive! I wanted to tell you about the wonderful customer service I received from the gal who took my order. In an era where there is no such thing as personalized service any more - I found some in your organization. Your employee took a great deal of time in discussing the size of plates I need in my pattern. It appears that I have a plate size in Masons Mandalay which is unusual, and one which is common. In any event, I ordered one plate. I was surprized and delighted when this same gal called me back about a half an hour later to tell me that she had just checked the stock on this plate and wanted to describe what she had found so I could get a good match on my existing plate (which she knew were for display - because I had told her). In the conversation she told me about two more plates in the same pattern, also in the "on sale" section, which were very nice, and were a good match for each other. And, I ended up buying those, also. WOW - what customer service! Unfortunately, I didn't get this gal's name but I know that she collects crystal and depression glass (because I asked her). My call to you would have come in Sunday morning, California time. If you can identify her - she should get a prize!"
P.L., De Forest, WI
"Just wanted to commend you on your awesome customer service!! I really did not wait longer than 7 seconds for a "live" person to talk to. She was polite and helpful, and I received my order within 5 days. I am someone who also runs a business online and I think great customer service is the #1 priority. I also think it's good to let people know when things go WELL!! Thanks again and keep it up!"
C.T., Lake Worth, FL
"Thank you for my recent shipment, it arrived in excellent condition and I was so happy to have been able to replace a broken piece of china that has great sentimental value to me as well as making my set complete once again. This was not my first order. I have been more than pleased with your service from beginning to end, everyone in your company that I have spoken with have been so professional and helpful, and that is difficult to say about most services today. Please continue to send updates on availability of the two patterns in my file."
M.F., Summerville, SC
"I received my order and extremely satisfied with your professionalism and promptness in handling my request. My merchandise arrived in excellent condition (due to the packing process) and I am very pleased. I will certainly do business with you again as well as recommend you to my relatives and friends. Again, my many thanks! A satisfied customer"
C.M., Harlingen, TX
"Thank you for being there when we need you! The person who came up with the idea of Replacements, Ltd. deserves a medal! It used to break my heart when I broke a piece of my china - now I simply say, "I'll call Replacements, Ltd.!" Since we have 34 sets of dishes (some china, some Fire King) you probably will hear from me often."
D.M., Torrence, CA
"Thank you very much for my order. It arrived in record time and is perfect! In this day and age (and sadly as the norm), I have come to expect poor customer service, with very little attention paid to detail. Not to mention even poorer product quality. So, it was a refreshing change to have Replacements, Ltd. handle my order smoothly, professionally and without error. From my initial phone call inquiring about a particular pattern (a picture of which was e-mailed instantly) to my actually receiving the fork I ordered, was fast, hassle-free and painless."
More Pages of Letters From Our Customers!