Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.N., Bloomington, IN
"I love your site for a number of reasons: 1. It's very user friendly and you can find what you want with no problems. 2. You offer a vast selection of patterns and manufacturers from ancient/antique to modern/current. 3. It's just fun to explore and look for grandma's china patterns. My grandmas loved dishes and had lots of pretty serving pieces that I love myself and want to have important family celebrations."
L.G., La Mesa, CA
"Customer service very helpful A++++++ Questions and tech issues handled quick and efficiently. Customer support reps were extremely courteous which mean so much. I have purchased several pattern pieces and have never been disappointed. I especially appreciate the super packing to assure "SAFE" arrival of purchase."
G.H., Sacramento, CA
"I love this site."
S.H., Denver, CO
"Thanks for finding these wonderful pieces!"
J.W., Charlotte, NC
"I love the store. Such friendly people. I love the over-stock room."
G.H., Albuquerque, NM
"Thanks for having this site to find those special items. Without your company being there it would be hard to find that much needed piece to finish out my flatware set or to add pieces that I didn't know were made for my set of silver plated flatware. Thanks for being there for others such as myself."
M.B., Queens, NY
"Thank God you have my missing items for my china. Your procedure to acquire the missing items was made safe and easy. I provided my china description and you provided the pictures of the items with prices. You are providing a valuable service to your customers. Please continue your great service!"
D.H., Weston, CT
"Great service, love the offer of the option to register the pieces we are looking for."
M.F., Alberta, Canada
"Great service on first order."
G.S., Lincoln, NE
"I was so excited when I found out that a dinner plate was available to complete my set that I called the number on my email right away. The female customer representative was very, very pleasant and helpful. When I got the dish I realized that I wanted an extra one and an extra cup and saucer and they too were both available. I ordered those online and had the same positive experience. Both times the order was filled promptly and packaged perfectly. Thank you for this service."
D.K., Manitoba, Canada
"Very pleased with your services in the past."
B.S., Jacksonville, NC
"Love your store"
C.M., Carmel, CA
"Thrilled with my last order!!!!!!!"
S.K., Quebec, Canada
"Products arrived amazingly packed and exactly as per order. I was amazed that after such a long time of having my name and what I ordered that you actually got it in and emailed me to tell me. Totally satisfied."
L.K., Omak, WA
"ALWAYS a top rate experience (contacting Replacements by phone)! Please don't ever let that change. Nice to have a few wonderful things to rely on in life!!"
V.M., Tuckahoe, NY
"I have been buying from Replacements for years, and I know others who do also. I have recommended you for your excellent quality of service and reliability. I know that items are described fairly- sometimes I do need extra information about the condition and so am glad to have helpful service representatives on the phone who will look into my questions and advise me fairly. I'm also glad for your shipping promotion, which makes it more affordable to buy. When I inquired about rare or vintage pieces, even ones previously unknown to Replacements, my requests were kept on file and I was notified when they were found even if it took months to locate."
R.S., Boca Raton, FL
"Your staff was so warm and helpful making our long ride worthwhile. The facility is amazing and I am so impressed with the efficiency of your whole operation."
C.W., Allentown, PA
"Replacements is always top notch with service: genuine folks with good information and courtesy."
D.B., Germantown, MD
"I have found many pieces on your site."
K.L., British Columbia, Canada
"I just wanted to let you know that I've always had wonderful service from Replacements.com. When I accidently break one of my pieces, I just phone you for a replacement and everything else is taken care of. Thanks Replacements.com."
P.K., Hillsboro, OR
"What a great site! I lost two lids during a move and need to replace them."
C.B., Sanford, NC
"Your staff is always helpful and very knowledgeable. Your inventory is outstanding! We just enjoy visiting your showroom."
M.A., Minneapolis, MN
"Helpful website and phone contact."
S.R., Safety Harbor, FL
"Thank you for your good business."
S.C., Bellingham, WA
"So happy I found your site. My daughter chose this pattern for her up coming marriage. So happy I will be able to help fill her table. Nothing more special than family get togethers, and this special china will help make wonderful memories."
C.S., Naperville, IL
"I always enjoy coming to your store when I am in the area. You have such a large inventory of items. I have purchased here over the years and have yet to find another store who can offer what you do."
L.Y., Clarks Summit, PA
"I have listed other items with you for years and appreciate your service."
A.C., Ontario, Canada
"I have ordered china from you on 2 occasions and have been very pleased with delivery. All the china was in excellent condition. It was a great relief to be able to find replacements for my Minton, which has not been made since 1997, as I have a complete dinner set for 12."
M.S., Richmond, KY
"Love your prices!"
M.T., Ontario, Canada
"Thanks for your continued service."
C.M., Pensacola, FL
"So happy to find replacements for my beautiful dishes."
S.H., Belton, MO
"Fantastic service. Thank you."
M.G., Atlanta, GA
"I enjoy your email ads every week."
L.G., Saint Louis, MO
"A great idea and business!"
L.R., Belvedere Tiburon, CA
"Great service! You have found things before for me."
F.F., Swampscott, MA
"Great site. Have had lots of luck!"
M.K., Shelter Island, NY
"Your business is of great service!"
J.B., Greensboro, NC
J.B., Greenville, NC
"I absolutely adore beautiful china and have several sets to prove that fact. I think you provide a wonderful service for those of us who have discontinued patterns. My daughter-in-law completed a set of china at Replacements by phone last December and picked it up on their way back to Charlotte from my home in Eastern North Carolina. My 21-year-old grandson was very impressed with your business and made this statement: "Wow, why can't I think of a good idea like this to start a business of my own" So, you see, you have set a great example for young people. I look forward to doing business with you in the future."
C.D., Phoenix, AZ
"Love this pattern and your prices."
More Pages of Letters From Our Customers!