Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the hundreds of "thank you" letters we receive regularly regarding our products and services.

E.H., Milwaukie, OR
03/05/2002
"Thank you for the new look of your website. It is easier to browse and easier to find the quantity and price of each piece listed. Nice job."

J.M., West Des Moines, IA
03/04/2002
"To the Replacements Company: I just need to share with someone in your company how thrilled I was to work with your company. I was replacing some of my mother's china that she broke about 10 years ago. She thought it was just gone but now I can see the joy in her eyes that we have replaced it. All of the people I talked with or emailed were very helpful and friendly. I remember two I talked with on the phone, B.M. and D.D. They were so nice and made me feel comfortable about ordering. They went above and beyond to be helpful. Thank you so much!! I will let other people know about your company and how prompt and helpful you were and how happy you made a 75 year old woman. Thank you."

A. W., Raleigh, NC
03/01/2002
"What a nice surprise to see my email was not only read but acted upon and in a very timely manner. I could ask for nothing more! Bless you for adding my other patterns for me. That was very kind of you and much appreciated. Thanks much, A customer since 1982"

J.G., Chicago, IL
02/28/2002
"Thank you! It has really been a pleasure doing business with your company. You made it incredibly easy and are very efficient. I appreciate your efficiency."

C.S., Fairfield, ID
02/26/2002
"I want to compliment you on your newsletter. I appreciate receiving it and read it thoroughly. Your desire to freely share knowledge with your customers is not only refreshing, but smart. I find that the more informed we all become, the more apt we are to become collectors of patterns we formerly knew nothing about. Your website is one of the most innovative and worthwhile companies on the Internet. I must admit that I have as yet purchased nothing from you, simply because I love to go to auctions, flea markets and antique shows to see if I can find what I collect at "basement bargain" prices. However, I have sent many people to you because you are a wonderful source for those who don't have the time to do what I do. Someday, I'll probably get to that point and will then turn to you as my preferred resource for the many things I collect. In the meantime, thanks again for your newsletter. I love the winter newsletter!"

B.L., Minot, ND
02/25/2002
"The bon-bon dishes arrived this afternoon, and they are lovely. Thank you so much for all the work you went to for me in this selection. Your services are superb!!!! "

C.W., Toledo, OH
02/23/2002
"My china arrived promptly, well-packed and damage-free. Its condition was exactly as you promised. I received a good value for my money, and you can expect another order soon!"

M.M., Sterrett, AL
02/21/2002
"I am thrilled with Knowledgebase and hope that you will continue to augment this fascinating and most helpful portion of your web site! Kudos!"

M.S. & P., Indianapolis IN
02/17/2002
"Congratulations on making the 'Best of the Web' Top 25! It came as no surprise to P. and I -- you've been on our little family's Top Ten list for some time now. We just wondered what took the Internet Retailer Magazine so long to give you the honor you truly deserve."

L.B., Peninsula, OH
02/17/2002
"On Friday, February 15th, I received 7 cartons of Franciscan Cloud Nine pieces in perfect condition. This was my mother's pattern. She died on January 18th (4 weeks ago) and I can't tell you how badly I wanted to tell her about this treasure trove from our past. I know it sounds terribly corny, but you are not just selling product. You are completing dreams. Thank You"

J.P., Peoria, AZ
02/16/2002
"I just received back the 60+ pieces that I had sent to you to have refurbished. I couldn't believe my eyes when I opened the box. It all looks like brand new and it is really 47 years old. The 6 butter knives with the mother of pearl handles are over 100 yrs. old and they look excellent. What a fantastic job. Thank you so very much. I have just a few odd pieces left and I will be sending them to you this week. I'm going to be telling everyone about the great job you do. Thanks again."

W.K., Montpelier, VT
02/13/2002
"Dear Bob and Other New Friends, Your shipment just arrived and I wanted to say "Thanks!" It feels wonderful to have replacements for lost silverware and chipped plates. Everything was carefully packed, the price was quite fair, and I'm happy. Thank you for understanding what good customer service truly means!"

N.E., Charlestown, IN
02/11/2002
"Many thanks for your cheerful sales staff and fast, fast, fast delivery. The [Noritake Colburn] creamer and sugar were in perfect condition and went right from the shipping box... to work that evening. Dinner was delicious and coffee in the living room was made memorable with my new sugar and creamer. I'll shop with you again, I'm sure. Again, my thanks."

B.D., Chilwell, Nottingham, Great Britain
02/11/2002
"Just to let you know that our Postman woke me up at 0745hrs this morning! However I didn't mind as it was the saucers that I had ordered. Just to confirm that they arrived in 3 pieces (3 saucers!) and I am sure that your packing would have resisted anything our delivery persons could have tried. From 05 February order to labels being washed off on 11 February here in Nottingham, England is "Fantastic service" Thanks to everyone involved."

P.C., Los Angeles, CA
02/08/2002
"Thank you for your excellent service. Yesterday I received the replacement pieces of flatware by Dansk and they look fine. It is a pleasure being a customer when the service and product is of such high quality."

L.A., New Prt Rchy, FL
02/08/2002
"I received my order today and like my first order I was impressed! Your promptness and excellent customer service exceeded my expectations. The way you packaged my merchandise is incredible. Everything is done with so much care and with us in mind! I will most definitely tell my friends and family about your company. I will recommend you to everybody I come in contact with. Thank you so much. Your very satisfied customer"

E.J., Middletown, NJ
02/08/2002
"I received my order today and I was so pleased with it that I had to write .I got married 5 years ago, with a small wedding, and we only received ONE place setting of our china. Now that we have bought our dream home, we finally have room for our china and I had no idea that my pattern was discontinued! I found you guys on-line, placed a rather large order - and had my china in hand within 5 business days. The china is in PERFECT condition; no scratches, chips or anything. AND it was less expensive this time around than if I purchased from my registry vendor. I have already recommended you to all my friends. I am at that age where the last of my friends are getting married and some are getting divorced... and are considering selling their unused china to you guys! I am so glad to know that a company like yours exists. Your customer service is absolutely UNSURPASSED, and the quality of service is second to none. Keep up the good work. I know I will be a repeat customer! Thank you so much"

I.C., Columbia, SC
01/30/2002
"Congratulations on your website honor. I must let you know that I just recently started using your company and everyone I have talked to so far is so nice and beyond the duty of helping. Thank you and your 600 people and pets."

G.R., Montreal, Quebec, Canada
01/30/2002
"I want to let you know what a pleasure it was to do business with Replacement Ltd. I was so surprised that you even had the pattern of the china set we received as a wedding gift in 1967. My order was sent promptly and it was wrapped to resist to an earthquake. Now our set is completed. Only one plate has a scratch and we hope you'll soon have one in stock. I'm very satisfied of your service and I won't miss to invite members of my family and my friends to do business with you."

S.F. Unionville, ON, Canada
01/28/2002
"Congratulations!!! Not only is your web site terrific but your customer service is outstanding. You should be recognized and honoured for that too! Thanks"

R.M., Scranton, PA
01/25/2002
"I am happy to inform you that the Candlewick China I ordered has been delivered and is exactly what I was hoping it would be. I know my wife is going to be thrilled when I give the place setting I ordered to her for Valentine's Day. I plan on ordering service for at least 8 or maybe 12, plus the accessories to go along with it. This pattern has great sentimental value to both of us and the fact that I found this pattern through your company is going to make her as happy as I am. I look forward to doing business with you and appreciate your prompt, courteous service. Thank you again."

J.R., Leavenworth, KS.
01/16/2002
"Great job!!!! Man, I have never seen anything packed so well. They arrived in excellent condition - and - looked better than the originals they replaced. Thanks!"

J.M., Little Canada, MN
12/29/2001
"Oh-I received my order and for the first time in 25 years, have a completed set. Thank you so much for your quality service. I am delighted. Happy New Year"

D.S., Baltimore, MD
12/20/2001
"I wanted to let you know how pleased we were with your service. Our telephone inquiry was handled promptly and professionally. Your sales rep answered all my questions and with great patience. Our order arrived quickly and all the pieces were in extremely good condition. The condition of the silver exceeded our expectations. It was a pleasure doing business with you company."

L.A., Beverly, MA
12/14/2001
"I will "Never" buy new again! It would be crazy. You are fast, customer friendly, and your product is perfect. I can't tell my "Replacements" silver from the new silver. Thank you, thank you, thank you! (Maybe now I'll buy MYSELF some silver instead of saving my daughter's for her hope chest!) I'm going to tell everyone about you."

J.B., Saint Petersburg, FL
12/14/2001
"This [order] arrived today and I am VERY pleased with it as I always have been with everything purchased from your company. I was especially impressed with your new "state of the art" packing filler. It seems to be an absolutely wonderful packing material in addition to not being a mess here in the house. Kudos to you for finding and using it. Best wishes to all of you for the holidays."

M.A., Cheektowaga, NY
12/08/2001
"Please know that I have received my order in good condition. Thank you for having my pattern available and for the excellent customer service. I am impressed with the packaging used to ship my order. Happy holidays to all."

A.O. Northport, NY
11/27/2001
"Now that things have settled down after the holiday, I just want to thank you. My dishes arrived quickly and safely. You saved the day. As I told friends of mine: "The bad news is that my china pattern has been discontinued...the good news is that my china pattern has been discontinued. If it weren't, I wouldn't have been able to get my dishes in time. Replacements sent them faster than when they weren't discontinued!" You have a new fan. My sincere thanks"

P.M., Springfield, VA
11/26/2001
"I wanted to let you know about the miraculous arrival of my Order, which was for six butter pats. I thank you so much for your very safe packaging. In spite of all your "Fragile" tape, when the box arrived, one edge was completely crushed from top to bottom, and one of those corners was additionally bashed. But thanks to all your "peanuts" and bubble pack, every butter pat was perfect. And they're all beautiful! Thanks again!"

K.W., Garland, TX
11/15/2001
"I just wanted to let you know that I received 2 coupe soup bowls in my china pattern today...I was a little nervous, because they were discounted 25% due to "slight imperfections." Other than some very minor surface scratches, I can find absolutely nothing wrong with them! I am a repeat customer for Replacements, and I just wanted to let you know how thrilled I am with your service. I purchased my china pattern when I was in junior high; it was a grocery store promotion. For years, I have wished that I had collected more of it...but I thought that since it was discontinued, I would never be able to accomplish that. I even went so far as to register for a new pattern when my husband and I got married in 1999! Thankfully, we did not get any of that new pattern, because I discovered Replacements shortly thereafter! A simple thing like a dinnerware pattern can mean so much to people (reminding them of family, good times spent with friends, etc. etc.), and I just wanted to let you know what a wonderful service you are providing. I am so glad I found you!"

J.Z., Smithtown, NY
11/09/2001
"I just want to thank you for your fast efficient and friendly service. Not only was I thrilled that you had my pieces, but could not believe how quickly you sent my order. Just in time for Thanksgiving. Thanks again, will spread the good word. Now hope you have something else I am looking for a gift. Thank you again so much."

R.T., Overland Park, KS
11/08/2001
"I felt compelled to write to say "how pleased" I am with your entire organization. From initial inquiry, through ordering and final delivery, as an internationally Certified Marketing and Sales professional your systems and organization ranks in the top 1% in customer service in my opinion. Thanks again"

J.O., Hickory Hills, IL
10/25/2001
"Who would have thought I could replace pieces from China my mother bought over 30 years ago! It remained totally intact (service for 12) until a few months ago. We use it all the time but the rule is I clear the table. My husband decided to help after a dinner party and broke not 1 but 3 cups. My daughter told me about this web site. I still did not believe it until the cups actually came - perfect. I have passed this site on to all of my friends. I am sure you will be hearing from me again! Thank you so much"

S.T., Delanco, NJ
10/19/2001
"Thank you soooo much for finding my pattern. After my original inquiry to Replacements, I had received a response from you saying that you never heard of the pattern. I was so disappointed. Then a few months later, I received another letter from you requesting a professional photo of the pattern so that you may include it in a book! I was so delighted, I had hope again! Then several months later - an inventory list arrived!! When I was able to place the order it arrived in about 5 days! And beautifully packed I must say! I now have service for 11! (I had only had service for 6). If any more pieces come in, please don't hesitate to contact me! My pattern is Epiag 6921, cream with the Pheasant on it. My father had bought the china for my mother when he was in the service in Europe. When I! was little I could never understand why only the adults used the good china at Thanksgiving. When unpacking the boxes of china received from my mother there was only service for 6, now I understood! Apparently it was customary for the settings from Czech to have been for 12. I guess that Dad was only able to get my mother half a set! Thank you again for a wonderful job! I will be using the settings for the first time during the up coming holidays for my grown children and their families; 8 adults and 3 children = SERVICE FOR 11!! Many thanks to the person to whom submitted the pieces for resale. I wonder if there is a story to tell there?? Blessing"

A.S., West Palm Beach, FL
10/16/2001
"There is not a day that goes by that I do not recommend replacements to someone. It seems that I just [cannot] get over the great service I received. The care in packaging, the prompt refund, the customer service help, especially the last young lady (she went over and beyond). Just wanted you to know some good feedback on your company. Keep up the great, I should say excellent, work. Thanks again!"

R.P., Phonix, AZ
10/13/2001
"I received my china today from you, and it arrived in perfect condition, with no damage I could see. It is exquisitely beautiful, the most gorgeous china pattern I have yet to see! This china I will be proud to display, and use! You can bet that I will be telling my many friends about your service, and the quality of your merchandise! Thanks Again"T.H., Locust Grove, GA10/9/2001"Thank you for shipping information. I love you guys. Wish every company could have the wonderful service you have. The items i have ordered from you in the last year or so will last for many many years as they will be passed down. Thank you for the courtesy on the phone and e-mail, thank you for having so many of the items i wanted, and thank you for advising of tracking number, and when shipped, etc. Just thanks thanks."

D.R., Las Vegas, NV
10/13/2001
"As an FYI, I received a gift from a family member of some Lunt pieces which were shipped from a New York company. (They didn't listen to me when I told them to contact you). Their service and quality of the pieces paled in comparison to what I receive from Replacements, Ltd. Keep up the good work. Upon receipt of your current listing of available pieces, I do have some needs."

L.G., British Columbia, Canada
10/10/2001
"To all of you there, It was such a pleasure dealing with you. I had some trepidation in getting involved with a company only through the Internet and so far away - but all went so smoothly - what a wonderful surprise! I was kept informed at every stage and all was done well ahead of what you had suggested the time frame would probably be. If you would like to use me as a recommendation to future customers, please do not hesitate to give them my e-mail address - I would be happy to tell anyone about the great experience I had dealing with your company. Thanks very much to all of you!!"

R.I., Winter Springs, FL
10/05/2001
"Hello! I've just completed a delightful browse through your site & registered two patterns for dinnerware. I was also delighted to discover via the "neat stuff" tab that I'd already seen a program on Animal Planet featuring Bob Page, his dachshunds and all the other employees' pets. Your company must be a great place to work. The web site was easy to use and is packed with such helpful information. Keep up the good job!"

K.H., Charlotte, NC
10/03/2001
"I just want to thank you for such prompt service and excellent communications with me to let me know status, etc. Also, your customer service people whom I talked with when my orders were placed were superb. I wish all companies were as efficient and quality-oriented as you are. I received my first order yesterday - they were beautiful pieces. I look forward to receiving this second order. You can be assured, I will use your services again. Thank you."

More Letters From Our Customers!