Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.T., Mineola, NY
"I was devastated when I broke my Christmas plate. Your service gave me a second chance to get my plate back. I'm so glad you are giving me the opportunity to tell you how much I appreciate your store."
F.R., Ontario, Canada
"Whole family enjoyed it (myself, husband, and 9 and 11 year old children)! I thought we were stopping just for me, but it was a great experience for everyone."
B.K., Portage, WI
"My experience with Replacements, Ltd. has always been positive, and I'm so appreciative of your help when I've needed it. Thank you for excellent service."
R.C., Atlanta, GA
"I really do like your company and for all the causes you support. I think it is a very progressive view of how the workplace should be. Not only do you treat your employees with dignity (that is how I view it because everyone seems to be so happy working there), but that spills over to your customers of which I am one."
A.G., Cincinnati, OH
"Always appreciate Replacements."
C.W., Knoxville, TN
"I used you to get my daughter-in-law's Christmas dishes back up to par. I was impressed with the wrapping for shipping that it arrived and the efficiency!"
C.S., Kansas City, MO
"I have ordered from you before and have been very satisfied."
L.W., Akron, OH
"My family has purchased replacements pieces for our fine china over the years and really have been pleased with your quality and service."
K.C., Waldorf, MD
"Great customer service!"
A.L., Nashville, TN
"I am very pleased with my order and will use your company again if the need arises."
J.R., Verona, NJ
"Very prompt and courteous service."
N.P., South Pasadena, CA
"Replacements is a much-needed company."
A.S., Greensboro, NC
"I am so glad that this store is local to me! I was shopping for some unique, low priced items for a specific display and was able to find everything I was looking for. I have shopped with you before for different pieces for my patterns as well as for gifts and have always been pleased with the excellent service and selection. Thank you!"
M.E., Carlisle, PA
"I have been very pleased with the merchandise I have bought."
C.M., Philadelphia, PA
"I found exactly what I wanted and needed. It was the exact copy of the teapot that was given to me by my brother and sister in law as a house gift. I checked other sites and wasn't successful till I typed in white china teapot and landed at your web site."
M.M., Concord, NC
"Personable knowledgeable staff."
L.D., Cumming, GA
"I love Replacements!! Your personnel are always knowledgeable, courteous and very helpful."
D.O., Winston Salem, NC
"The customer service reps were outstanding with the handling of our transaction and other customers needs, that we observed while we were in the store."
K.B., Washington, DC
"I inherited silver and two sets of fine china from my grandmothers. Their patterns were discontinued in the 1920s, but with the help of Replacements.com I've been able to fill in some missing pieces and entertain in a way that would make my grandmothers proud."
J.A., New York, NY
"Wonderful staff and great service!"
L.J., Seven Hills, OH
"I feel confident when dealing with you because it's been a positive experience in the past."
J.B., Baton Rouge, LA
"The service you provide is so important to anyone who values the 'art of presentation' when it comes to setting a nice table to serve family and friends. Instead of being forced to buy another place setting to get just a salad plate that was broken during the last family gathering, all you have to do is pull up your pattern and order the individual piece you need. Great Service! Thank You!"
V.C., British Columbia, Canada
"I was very pleased with my Wild Oats Wedgwood order which I received today. In very good condition and will be ordering more. With many thanks."
J.M., Victoria, Australia
C.V., Uniontown, PA
"I am so pleased that you kept trying to get my sugar bowl and lid for me. I received it today and I'm very pleased. THANKS!"
M.O., Maumelle, AR
"Replacements.com is the best source of information that I have found when I need help finding, adding or replacing a pattern for my crystal, silver, china or collectibles it is the first place I go."
B.A., Palm Harbor, FL
"Great service, love your mail!"
C.C., Oneonta, AL
"Princess House has more than one humming bird figurine. I wanted to make sure this was the one I have been looking for. The person was very helpful in assuring me it was the match for what I wanted. You have a wonderful helpful site. Keep up the great work you do. I feel so blessed to finally find this little figurine that I have been looking for over five years!!! Thank you, thank you, thank you. "
P.M., Hicksville, NY
"I have purchased a few things from here and have been very pleased."
M.G., Littleton, MA
"Love you guys, you provide a wonderful service!"
B.P., Greenville, NC
"Every time I pass your store, I stop! I shop!"
K.G., Middleton, NJ
"Love your showroom!!! I discovered your show room many years ago now traveling. I loved the museum display, tour of the building, history story and the sales floor. It was so worth the stop and extra exit. When I get the opportunity and pass through I always stop to see what's new."
C.B., Schertz, TX
"Thank you for such easy navigation on your website."
R.C., Aventura, FL
"Great website. Service impeccable. Will recommend for anyone looking to replace china, crystal etc. Congratulations!"
N.W., Mendham, NJ
"Everyone was very polite and helpful. The new product (dish/ lid/ cover) came earlier than expected, and the packaging was outstanding. You are a fabulous company, and I am so impressed with every facet of what you do. I cannot say enough about your products and professional service. I know I can only give you a 5", but Replacements Ltd. is a "10" in my book!"
L.H., Corbin, KY
"I have ordered from you before and was very pleased with the products."
S.B., Austin, TX
"I do love your site, and the pieces I've purchased from you!!! They arrive quickly, and are very well-packed. Thank you for your excellent service!"
C.B., Bloomington, CA
"I like the way you secure the package with double boxes and that it arrived here safely. I have ordered twice and your service was great. Keep up the good work. Thanks again for the wonderful job."
L.V., St. Petersburg, FL
"Love your store. Have added daily and formal dinner services and flatware. Will buy more soon!"
E.S., Saint Paul, MN
"I have purchased champagne goblets from you before and been very happy with your service. Thank you!"
More Pages of Letters From Our Customers!