Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.M., Naples, FL
"I have been a happy customer for many, many years. Good product source, good website, and good personal service when needed."
G.W., Enid, OK
"Very efficient when ordering from you by telephone. Even though you were out of stock of our dinnerware you kept us informed as to the status of our order and when you received the new stock of the plates we ordered. You also informed us to when we could expect to receive shipment of our order and who would deliver it."
J.H., Marshall, NC
"Your store is a 'rest stop' for us on our way to and from Raleigh to see our grandchildren. The dogs can really run and work off energy and I can enjoy your merchandise and pick up yet another plate, cup or whatever I fancy. Thank you!"
M.B., Enfield, CT
"I love you guys!!!"
M.G., Greensboro, NC
"As an older person, I don't buy much anymore, but it's always a treat to take out of town guests to your store, or even just to go and look on my own."
C.E., Palo Alto, CA
"You've always been a great help for previous china needs. Keep up the good work."
C.F., Solon, OH
"Thankfully there is a company such as yours that people are able to replace beloved broken china pieces. It is very upsetting to break a piece of china that you have had for a long time, especially to ruin a complete set of china. Yours sales associates are very helpful. I think I first saw your ad in the back of Good Housekeeping Magazine years ago. So I am grateful to be able to replace broken china pieces thru your company. Thank you for all your company does!"
J.R., Simi Valley, CA
"Your service is excellent and I have recommended your company to several of my friend."
K.D., Carmichael, CA
"I consider your personnel to be very polite and helpful. I like their attitude and good manners. I use the telephone because I sometimes have a request (delayed shipping, question re condition, type of shipping, etc.)"
R.E.S., Apex, NC
"Made my living as a Machinery and Equipment Appraiser for 18 years and watching your people work brought back good memories. Your crew looked every item up, checked over the item, and gave a real price for that item. There are other items that I can't bring myself to throw out but bringing them to you so that other generations may enjoy them is a realistic possibility. It was a spectacular experience and I will be back. Thank you!"
A.H., Thomasville, NC
"Replacements Ltd. is my all-time favorite store. I would love to give the tours there. I absolutely love crystal, china, and silver. It's like being in heaven! I am a regular!"
E.S., Greensboro, NC
"Thanks for your great help and service. I enjoy coming by and browsing."
L.M., Boise, ID
"Very happy with your prompt service. Thank you."
C.H., Glenmont, NY
D.D., Pine Bush, NY
"I've been to your store, very nice."
V.J., Saint Paul, MN
"You have a very good service that I have used more than once."
C.M., Overland Park, KS
"Your service is very valuable to me and other. It is too difficult to hit the road searching for what I need."
P.B., Apalachin, NY
"Great site! Love it!"
M.H., Ellicott City, MD
"I like your web site. I like your service. I like your customer service. I'm glad I can order what I need."
S.H., Peabody, MA
"From my first phone call, to arriving at your business from Massachusetts, my husband and I were very impressed with the polite, positive, courteous, professional manner in which everyone treated us. Your employee suggested that we go to the store/museum while we were waiting. It is incredibly impressive! It was fun to see everything that you buy. I will go home and start opening the boxes that have remained packed for years since our last move. My motto: Living with less makes life so much more fun! I look forward to bringing many more items to you. We were extremely impressed the furniture holding these items. Thank you for a great, positive experience. We really enjoyed looking all the letters, awards, and newspaper articles with regard to the owner. It is wonderful to do business with a company/owner that does so much for others. This is exactly the type of company we enjoy doing business with. Thank you for a very positive experience."
F.C., Hastings, NE
"I've purchased numerous items from Replacements (china and flatware) and know I can trust in the company's merchandise quality grading system. Calls to customer service staff for additional information on particular items always have been met with courtesy and a willingness to do whatever is necessary to provide the information wanted. Pricing is fair. I also appreciate the company newsletter, my personal pattern updates and the fun of reading about the employees' pets!"
M.B., Fort Collins, CO
"Your site is well organized with great detailed information. Replacements.com knows and cares about what the customer needs."
C.S., Hollis, NH
"You have without a doubt one of the finest and most automated order processing systems that I have ever had the pleasure to experience. Your telephone support team has a wealth of information in front of them as soon as they answer the telephone. They are the finest group that I have ever worked with. I would like to add, how pleased I am with Replacements, Ltd. Find This for Me process. There was one plate that we needed that was not immediately available. Using Find This for Me, I was notified within days of the plate being available. I was actually notified twice, the first time I did not respond before the plate was sold, but received another notice that I was able to respond to. Additionally, Replacements, Ltd. prices are extremely competitive and the packaging used certainly insures safe arrival of the goods."
D.W., Saratoga Springs, NY
"It has been a pleasure to have had a relationship with Replacements for close to 20 years. In all that time and with so many transactions, I cannot recall even one moment when I was not treated with kindness and knowledge. Bob and his incredible "family" have made it possible for me to replace precious china, silver and crystal that belonged to my mother, and had been chipped or lost through a lifetime of use and loss. They enabled me to treasure my memories of our family dinners, parties and gatherings, and pass those memories on to my own children! I feel that everyone at Replacements is present at all my parties!"
K.D., Grants Pass, OR
"I love this site because they have any thing you need to complete a pattern of china, flatware, crystal and whatever. They are prompt with there shipping and are just all and all a very well managed site. They have a way of making you feel good about their/your replacements."
K.F., Covina, CA
"Love you guys."
K.B., Cambridge, MA
"Well designed website."
I.L., Rochester, NY
"We are always happy with purchases we make from Replacements. Customer service is excellent. And the packaging is a wonder!!"
G.S., Lawrenceville, GA
"Your staff is very friendly and genuinely willing to help. My experiences with Replacements, Ltd. has always been positive."
A.G., Bellingham, WA
"Your people are always very helpful and responsive. I have been a satisfied customer for many years for many patterns!"
C.J., Lakewood, CO
"I have complete faith in your company because your company has been on my computer in it's own file for years!"
S.F., Franklin, NC
"I love Replacements, Ltd. Thank goodness you exist as many pieces of our china patterns have been broken by friends and family through the years. Without Replacements, Ltd., I cannot imagine how many sets of new and different china I would have needed to buy over the last 35 years! You have save us many dollars&.we thank you."
D.H., Sacramento, CA
"I have been very happy with Replacements Ltd. I inherited my mother-in-law's china set and with the help of the company, I have almost completed adding to the set for a 12 piece setting. I have also been able to add to my silverware from my wedding, and other dishes that are no longer in circulation. I have not had a single problem with any of my orders"
L.Y., Salisbury, NC
"I am a very satisfied customer."
C.E., Mill Valley, CA
"Quality is same as new from Rosenthal!"
G.D., Philadelphia, PA
"Your service is always efficient, your personnel affable and knowledgeable. No complaints, only praise."
C.O., Peotone, IL
"I have order from you in the past and always very satisfied with my purchases!"
L.T., Gainesville, VA
T.R., Flagstaff, AZ
"I was very pleased with the service provided and the promptness of the parts delivery. They arrived in great condition and match perfectly with the existing fixture."
C.B., West Seneca, NY
"I have bought from you before and have always been happy with your company."
More Pages of Letters From Our Customers!