Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.H., Peabody, MA
"From my first phone call, to arriving at your business from Massachusetts, my husband and I were very impressed with the polite, positive, courteous, professional manner in which everyone treated us. Your employee suggested that we go to the store/museum while we were waiting. It is incredibly impressive! It was fun to see everything that you buy. I will go home and start opening the boxes that have remained packed for years since our last move. My motto: Living with less makes life so much more fun! I look forward to bringing many more items to you. We were extremely impressed the furniture holding these items. Thank you for a great, positive experience. We really enjoyed looking all the letters, awards, and newspaper articles with regard to the owner. It is wonderful to do business with a company/owner that does so much for others. This is exactly the type of company we enjoy doing business with. Thank you for a very positive experience."
F.C., Hastings, NE
"I've purchased numerous items from Replacements (china and flatware) and know I can trust in the company's merchandise quality grading system. Calls to customer service staff for additional information on particular items always have been met with courtesy and a willingness to do whatever is necessary to provide the information wanted. Pricing is fair. I also appreciate the company newsletter, my personal pattern updates and the fun of reading about the employees' pets!"
M.B., Fort Collins, CO
"Your site is well organized with great detailed information. Replacements.com knows and cares about what the customer needs."
C.S., Hollis, NH
"You have without a doubt one of the finest and most automated order processing systems that I have ever had the pleasure to experience. Your telephone support team has a wealth of information in front of them as soon as they answer the telephone. They are the finest group that I have ever worked with. I would like to add, how pleased I am with Replacements, Ltd. Find This for Me process. There was one plate that we needed that was not immediately available. Using Find This for Me, I was notified within days of the plate being available. I was actually notified twice, the first time I did not respond before the plate was sold, but received another notice that I was able to respond to. Additionally, Replacements, Ltd. prices are extremely competitive and the packaging used certainly insures safe arrival of the goods."
D.W., Saratoga Springs, NY
"It has been a pleasure to have had a relationship with Replacements for close to 20 years. In all that time and with so many transactions, I cannot recall even one moment when I was not treated with kindness and knowledge. Bob and his incredible "family" have made it possible for me to replace precious china, silver and crystal that belonged to my mother, and had been chipped or lost through a lifetime of use and loss. They enabled me to treasure my memories of our family dinners, parties and gatherings, and pass those memories on to my own children! I feel that everyone at Replacements is present at all my parties!"
K.D., Grants Pass, OR
"I love this site because they have any thing you need to complete a pattern of china, flatware, crystal and whatever. They are prompt with there shipping and are just all and all a very well managed site. They have a way of making you feel good about their/your replacements."
K.F., Covina, CA
"Love you guys."
K.B., Cambridge, MA
"Well designed website."
I.L., Rochester, NY
"We are always happy with purchases we make from Replacements. Customer service is excellent. And the packaging is a wonder!!"
G.S., Lawrenceville, GA
"Your staff is very friendly and genuinely willing to help. My experiences with Replacements, Ltd. has always been positive."
A.G., Bellingham, WA
"Your people are always very helpful and responsive. I have been a satisfied customer for many years for many patterns!"
C.J., Lakewood, CO
"I have complete faith in your company because your company has been on my computer in it's own file for years!"
S.F., Franklin, NC
"I love Replacements, Ltd. Thank goodness you exist as many pieces of our china patterns have been broken by friends and family through the years. Without Replacements, Ltd., I cannot imagine how many sets of new and different china I would have needed to buy over the last 35 years! You have save us many dollars&.we thank you."
D.H., Sacramento, CA
"I have been very happy with Replacements Ltd. I inherited my mother-in-law's china set and with the help of the company, I have almost completed adding to the set for a 12 piece setting. I have also been able to add to my silverware from my wedding, and other dishes that are no longer in circulation. I have not had a single problem with any of my orders"
L.Y., Salisbury, NC
"I am a very satisfied customer."
C.E., Mill Valley, CA
"Quality is same as new from Rosenthal!"
G.D., Philadelphia, PA
"Your service is always efficient, your personnel affable and knowledgeable. No complaints, only praise."
C.O., Peotone, IL
"I have order from you in the past and always very satisfied with my purchases!"
L.T., Gainesville, VA
T.R., Flagstaff, AZ
"I was very pleased with the service provided and the promptness of the parts delivery. They arrived in great condition and match perfectly with the existing fixture."
C.B., West Seneca, NY
"I have bought from you before and have always been happy with your company."
I.L., Evanston, IL
"Thank you for the excellent service."
J.D., Chateaugay, NY
"Shopped here before. Very satisfied."
C.D., Federal Heights, CO
"Replacements is the best way to find whatever you're looking for."
V.L., South Setauket, NY
"I was totally shocked and amazed with the availability of pieces to a china set given to me 40+ years earlier as a wedding gift and at a very affordable price. I was happily able to replace all the pieces that had broken over the years."
L.P., Canterbury, CT
"There is no other company I would be happier to respond to! You have it down perfectly ! The phone is answered within 2 rings, the personnel is knowledgeable, polite, and helpful. You ship rapidly. I am pleased with your pattern updates and notices. You deserve a gold medal!"
J.R, Corinth, MS
"The two different salespeople I talked with were very helpful and very professional. I felt like a valued customer even before I placed my order."
N.B., Knoxville, TN
"I have been shopping with Replacements for a number of years, and I have yet to be disappointed with product or service! Way to go!"
J.K., Zeeland, Netherlands
J.H., Palm Coast, FL
"I love that Replacements provides genuine products that often aren't available anywhere else! Even when I am able to find them on another site, I always prefer Replacements because their prices are fair and they are always reliable. My relatives are always amazed at the products I am able to find through Replacements; broken dishes that were agonized over for years have been replaced in about fifteen minutes. Working with your company is wonderful!"
R.W., Dallas, TX
"What a great service and contribution to the historical collectors and antique business."
J.K., Sturgis, MI
"Love being able to match our old stainless and convenient online."
P.L., Birmingham, AL
"I love ordering from you as I always know it will be perfect and shipped quickly and securely. Thank you for outstanding service."
H.C., Gualala, CA
"I was astounded that I was able to locate a company which knew the original identifying information for my much loved cutlery design, so that I might begin a search to replace missing pieces."
R.P., British Columbia, Canada
"Helpful. Well organized and parcel arrived within time given. Would not hesitate to use your store again. Thanks."
D.C., Vass, NC
"Very responsive site."
J.E., Benton City, WA
"I am very impressed by the personalized service. It's wonderful how you send out notifications on the patterns one is looking for. Your shipping is fast, very professionally packed and you are just a fantastic company to do business with. Thank you very much."
W.S., Grover, MO
"Have ordered from Replacements, Ltd. many times over the years and have always been completely satisfied. I appreciate that I can still purchase items for my patterns even after they are no longer available through the original manufacturer."
D.M., Panama City, FL
"So happy to find a way to replace the dinnerware I grew up with."
M.B., Manitoba, Canada
Your site is amazing."
More Pages of Letters From Our Customers!