Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
D.W., Saratoga Springs, NY
"It has been a pleasure to have had a relationship with Replacements for close to 20 years. In all that time and with so many transactions, I cannot recall even one moment when I was not treated with kindness and knowledge. Bob and his incredible "family" have made it possible for me to replace precious china, silver and crystal that belonged to my mother, and had been chipped or lost through a lifetime of use and loss. They enabled me to treasure my memories of our family dinners, parties and gatherings, and pass those memories on to my own children! I feel that everyone at Replacements is present at all my parties!"
K.D., Grants Pass, OR
"I love this site because they have any thing you need to complete a pattern of china, flatware, crystal and whatever. They are prompt with there shipping and are just all and all a very well managed site. They have a way of making you feel good about their/your replacements."
K.F., Covina, CA
"Love you guys."
K.B., Cambridge, MA
"Well designed website."
I.L., Rochester, NY
"We are always happy with purchases we make from Replacements. Customer service is excellent. And the packaging is a wonder!!"
G.S., Lawrenceville, GA
"Your staff is very friendly and genuinely willing to help. My experiences with Replacements, Ltd. has always been positive."
A.G., Bellingham, WA
"Your people are always very helpful and responsive. I have been a satisfied customer for many years for many patterns!"
C.J., Lakewood, CO
"I have complete faith in your company because your company has been on my computer in it's own file for years!"
S.F., Franklin, NC
"I love Replacements, Ltd. Thank goodness you exist as many pieces of our china patterns have been broken by friends and family through the years. Without Replacements, Ltd., I cannot imagine how many sets of new and different china I would have needed to buy over the last 35 years! You have save us many dollars&.we thank you."
D.H., Sacramento, CA
"I have been very happy with Replacements Ltd. I inherited my mother-in-law's china set and with the help of the company, I have almost completed adding to the set for a 12 piece setting. I have also been able to add to my silverware from my wedding, and other dishes that are no longer in circulation. I have not had a single problem with any of my orders"
L.Y., Salisbury, NC
"I am a very satisfied customer."
C.E., Mill Valley, CA
"Quality is same as new from Rosenthal!"
G.D., Philadelphia, PA
"Your service is always efficient, your personnel affable and knowledgeable. No complaints, only praise."
C.O., Peotone, IL
"I have order from you in the past and always very satisfied with my purchases!"
L.T., Gainesville, VA
T.R., Flagstaff, AZ
"I was very pleased with the service provided and the promptness of the parts delivery. They arrived in great condition and match perfectly with the existing fixture."
C.B., West Seneca, NY
"I have bought from you before and have always been happy with your company."
I.L., Evanston, IL
"Thank you for the excellent service."
J.D., Chateaugay, NY
"Shopped here before. Very satisfied."
C.D., Federal Heights, CO
"Replacements is the best way to find whatever you're looking for."
V.L., South Setauket, NY
"I was totally shocked and amazed with the availability of pieces to a china set given to me 40+ years earlier as a wedding gift and at a very affordable price. I was happily able to replace all the pieces that had broken over the years."
L.P., Canterbury, CT
"There is no other company I would be happier to respond to! You have it down perfectly ! The phone is answered within 2 rings, the personnel is knowledgeable, polite, and helpful. You ship rapidly. I am pleased with your pattern updates and notices. You deserve a gold medal!"
J.R, Corinth, MS
"The two different salespeople I talked with were very helpful and very professional. I felt like a valued customer even before I placed my order."
N.B., Knoxville, TN
"I have been shopping with Replacements for a number of years, and I have yet to be disappointed with product or service! Way to go!"
J.K., Zeeland, Netherlands
J.H., Palm Coast, FL
"I love that Replacements provides genuine products that often aren't available anywhere else! Even when I am able to find them on another site, I always prefer Replacements because their prices are fair and they are always reliable. My relatives are always amazed at the products I am able to find through Replacements; broken dishes that were agonized over for years have been replaced in about fifteen minutes. Working with your company is wonderful!"
R.W., Dallas, TX
"What a great service and contribution to the historical collectors and antique business."
J.K., Sturgis, MI
"Love being able to match our old stainless and convenient online."
P.L., Birmingham, AL
"I love ordering from you as I always know it will be perfect and shipped quickly and securely. Thank you for outstanding service."
H.C., Gualala, CA
"I was astounded that I was able to locate a company which knew the original identifying information for my much loved cutlery design, so that I might begin a search to replace missing pieces."
R.P., British Columbia, Canada
"Helpful. Well organized and parcel arrived within time given. Would not hesitate to use your store again. Thanks."
D.C., Vass, NC
"Very responsive site."
J.E., Benton City, WA
"I am very impressed by the personalized service. It's wonderful how you send out notifications on the patterns one is looking for. Your shipping is fast, very professionally packed and you are just a fantastic company to do business with. Thank you very much."
W.S., Grover, MO
"Have ordered from Replacements, Ltd. many times over the years and have always been completely satisfied. I appreciate that I can still purchase items for my patterns even after they are no longer available through the original manufacturer."
D.M., Panama City, FL
"So happy to find a way to replace the dinnerware I grew up with."
M.B., Manitoba, Canada
Your site is amazing."
M.D., Chicago, IL
"You are a terrific resource! I have successfully used your service to inventory, price and replace pieces of silver, silver-plate, china and crystal of my own as well as that inherited from my mother, my aunt and my grandmother! I recently identified (with only the manufacturer's name to go on) and purchased some novelty coffee mugs I had seen in a restaurant. Your photo documentation, your inventory and your search service are invaluable. Thanks for being there!"
S.R., Brooklyn, NY
"I placed my order by phone because I wanted to be sure not to miss out on an item I was waiting for. You always provide excellent service - very courteous, efficient, and excellent packing of fragile items. Thank you!"
V.W., Williamsburg, VA
"I have recommended you to several friends and relatives. Thanks for the wonderful service. My orders have been promptly sent out and always arrived in perfect condition. I have been most impressed with the extra care in the packing. When I placed an order by phone, the operators were always pleasant and very helpful."
A.K., Richmond, VA
"The most remarkable and rewarding experience that I have had over the years of shopping with Replacements was about 2 months ago when you all advised me of the fact that you had in stock a Waterford decanter in my sister's pattern. It had been about 10 years since I had attempted to purchase one from you, to no avail. (Had even tried unsuccessfully in Ireland to locate one) Thanks to your record keeping, I was able to fulfill her dream at long last!!! Thanks to Replacements, dreams do come true!"
More Pages of Letters From Our Customers!