Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
F.C., Redmond, WA
"Currently a very happy customer of Replacements!"
L.B., High Point, NC
"From start to finish, I had a very pleasant experience with Replacements Ltd. My interest was primarily selling some items I no longer use, and their staff was quick to respond to questions that I had when setting up my appointment and reviewing the guidelines. I also experienced low-stress and polite staff when I arrived at their property to sell. On the retail end of the business, I found there to be plenty of staff to greet and assist customers, the atmosphere was inviting and attractive, and I was happy to see that they had "outlet" shelves, where I found exactly the piece that I had needed. Overall it was a very well-run operation and a pleasant experience and I hope to have the need to do business with them again!"
C.W., Cary, NC
"I have been a loyal and happy Replacements customer for many years. I enjoy driving over from Cary to browse for gifts, as well as to utilize the replacement services. The staff is courteous and enormously helpful and the showroom is great fun."
M.L., Chicago, IL
"Love your services! Encyclopedic coverage! Its good to know that I can always go to Replacements for additional pieces or place settings for my discontinued patterns, and its great for gifts, too!"
E.S., Chatsworth, CA
"I am so pleased that a responsible and reputable company such as yours, Replacements, Ltd., is available to consumers who are seeking to replace or purchase a treasured item. Your company is very unique in its type of service and I found your representatives to be very cordial and professional. I feel confident that you are able to assist me in locating the items I would like to purchase."
M.B., Pensacola, FL
"You provide an awesome service! My wife loves these dishes and I would have to buy a different set and have her be very unhappy. Thank you so very much!"
R.M., Frederick, MD
"I appreciate - it is good to know that when I order some thing for myself or a gift for someone else I can know that the item will be packed and sent with care and will be received promptly and in perfect condition. My friend is enjoying her special cake plate. THANK YOU VERY MUCH."
P.N., Bellevue, NE
"Thank God for your company!"
R.G., Ashland, MA
"It is always a pleasure dealing with Replacements. Your representatives on the telephone are so nice and helpful and your service is top notch. My order arrived quickly and packaged so securely. This is an over 40 year relationship with your company. I am looking forward to many more ahead!"
N.J., Woodbridge, VA
"Love coming to your place. we always find everyone there friendly and helpful. l am impressed with your warehouse and the people who work there. Bringing their animals to work is a big plus for us."
C.R., Ocala, FL
"Thank you for a much needed service."
N.H., Wilmington, NC
"My pattern was quickly identified, and I purchased two pieces. I will purchase more to fill in missing pieces of a pattern that had been my grandmother's."
L.K., San Jose, CA
"Can hardly wait for my delivery of the coupe bowls I ordered. You guys are great. Have been thrilled with your service."
J.F., Ithica, NY
"Replacements is a good way to find things you can't find anywhere else!"
J.A., Okatie, SC
"Have visited your store and loooove it!"
K.P., Mary Esther, FL
"I have been very happy with my purchases. Thank you for providing this service!"
D.J., Forest, VA
"Thank you for the invaluable service you provide. Without you my patterns would be incomplete. And your customer service is beyond measure!"
M.C., Northridge, CA
"Your people are always so pleasant, helpful, and positive. I consider it a highlight to order from replacements over the phone."
R.E., Quebec, Canada
"Replacements, Ltd. is a very good site as it provides a tremendous amount of details on different crystal collections with individual pictures and descriptions of the articles we were looking for. We were pleased to see that they offer the gold service, 'Find This For Me'. We wish you could have the need to be served by Replacements."
A.S., New York, NY
"I think you provide great service, and it is important to me that if I do place a call for any reason, a person answers the phone and it polite and helpful."
J.T., Silver Spring, MD
"I heard about Replacements about 30 years ago when it was still in its infancy. It was hard to find information about it initially, but I persevered, thinking, "What a great idea!" In the years that followed I have noted and vicariously enjoyed its dramatic growth and well-earned reputation for service. In a recent trip to NC, I made it a point to visit the "campus"--which was fascinating. I have used your services several times and recommended it to others countless times. Thank you all very much!"
K.M., Long Beach, CA
"Have received all the information I need from all you staff. They are extremely knowledgeable. The staff I spoke to were polite, courteous and most helpful."
A.S., Humble, TX
"Your staff is very friendly, very knowledgeable regarding the product that I was ordering, and overall very courteous to me. I also received my order in a very timely manner and I want to thank you for having the pieces that I needed to add to what I all ready had. May you have a blessed day, and thank you again for the wonderful experience of shopping with Replacements."
T.T., Atlantis, FL
"I love china, so naturally I love this site."
G.P., Newton, MA
"I didn't expect the store to be so much fun. We enjoyed the displays of historic collectibles. The store was clean and organized, making it easy to view and appreciate all the items on display. The employees were very helpful."
B.L., McLeansville, NC
"Staff very friendly and helpful."
S.L., Channelview, TX
"I love this site to find the pieces I am missing or add on additional pieces! Great job!"
B.G., Pleasant Garden, NC
"Replacement's Customer Service is simply superior!"
S.S., Keene, NH
"You are a life saver!"
A.C., Rutherford, NJ
"Have used you in the past and was very happy with the service."
J.L., Boca Raton, FL
"Pleased with your promptness in answering your phone, knowledgeable staff, display of offerings, quality of packing and quality of items."
R.P., Santa Fe, NM
"We have the greatest respect for and trust in Replacements, Ltd.!"
Y.C., Moneta, VA
"Friendly service and quick shipping."
E.L., Seattle, WA
"The pieces are a perfect match. It was really helpful to talk to your knowledgeable associates to figure out exactly which pattern I had. Thank you."
M.H., Cedarburg, WI
"Have worked with you in the past and have always been pleased."
J.M., Russellville, AR
"Very happy with every transaction I have had with you. I've been a customer for a long time. Every company should have such a great customer service department. Thank you."
D.M., Counce, TN
"Thank you for the very good service all pieces were received on time and in perfect condition."
C.S., Lake Oswego, OR
"I have ordered various china, crystal and silver from you for years. You are a terrific source and I have referred your company to many."
K.C., Decatur, GA
"Love your service!"
P.P., Dexter, MI
"I love Replacements. Using Replacements service has allowed me to purchase complete sets of Spode china, in very difficult to find patterns, for both my daughter and me. Thank you."
More Pages of Letters From Our Customers!