Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.D., Chicago, IL
"You are a terrific resource! I have successfully used your service to inventory, price and replace pieces of silver, silver-plate, china and crystal of my own as well as that inherited from my mother, my aunt and my grandmother! I recently identified (with only the manufacturer's name to go on) and purchased some novelty coffee mugs I had seen in a restaurant. Your photo documentation, your inventory and your search service are invaluable. Thanks for being there!"
S.R., Brooklyn, NY
"I placed my order by phone because I wanted to be sure not to miss out on an item I was waiting for. You always provide excellent service - very courteous, efficient, and excellent packing of fragile items. Thank you!"
V.W., Williamsburg, VA
"I have recommended you to several friends and relatives. Thanks for the wonderful service. My orders have been promptly sent out and always arrived in perfect condition. I have been most impressed with the extra care in the packing. When I placed an order by phone, the operators were always pleasant and very helpful."
A.K., Richmond, VA
"The most remarkable and rewarding experience that I have had over the years of shopping with Replacements was about 2 months ago when you all advised me of the fact that you had in stock a Waterford decanter in my sister's pattern. It had been about 10 years since I had attempted to purchase one from you, to no avail. (Had even tried unsuccessfully in Ireland to locate one) Thanks to your record keeping, I was able to fulfill her dream at long last!!! Thanks to Replacements, dreams do come true!"
D.W., Mansfield, PA
"Your web site brings happiness and excitement to me as I look thru the items you have in my favorite pattern. I enjoy you sending my emails of the updated products as well."
G.G., Fayetteville, GA
"This site was suggested to me by some friends over a year ago. They highly recommended checking with your company as one of my crystal goblets had just been broken. Every bit of the praise they stated about this company proved to be justified in the experience I had with your company. Your website was informative and your company continued searching until the goblet was found to match my goblet. All that work to replace my one piece!! I do so appreciate your kindness and help."
B.H., Oswego, IL
"The people I spoke with were very helpful. My product arrived even earlier than was expected. To say it was packaged extremely carefully is an understatement. I am extremely impressed with every aspect of this company. There is no question, should the need arise again, Replacements Ltd. would be my site of choice, and the place I would recommend to others."
M.W., Huntsville, TX
"This is a wonderful service. I've ordered several times and always have been pleased. Enjoy looking through your inventory!"
P.B., Glebe, Australia
"Your efficiency is wonderful and goods arrived quickly, with no hiccups whatsoever."
D.L., Milford, CT
"I have relied on your services for more than 35 years to find and stock retired or discontinued pieces, not only in my patterns, but in the patterns of all my daughters and in recent years the patterns of all my grandchildren. The family dinner table is the best part of each day. You have done your share to enhance the experience."
S.R., Granby, CT
"This is the first time I have used Replacements. It was a wonderful experience, and I would definitely recommend it and mention it to others."
K.D., Saint Paul, MN
"Everyone I come in contact with at your company is most efficient, competent, and pleasant to work with and I have been a customer for several years!"
M.K., Alameda, CA
"I have been a customer for many years and I want you to know how much I appreciate your great service and the consistent quality of your products. Not one time in 10 years have I received an item that was not up to expectation and much of this is attributable to the good quality of your photography. Kudos also to the folks there who do your packing and shipping. I now know that any order will arrive well packed with clean, new materials and I never worry about breakage."
S.Z., Groveland, MA
"I do love your site. I have been a customer for over 20 years and have used your services multiple time over the past 20 years. I never doubt that I will not be able to replace a broken piece of china or dishware when I go on the Replacements site. Thank you for providing such a valuable service!"
S.M., Spring, TX
"Glad you exist"
M.S., Mishawaka, IN
"I work for a major retailer in their china department. Anytime we have a question about where to find old patterns for china, crystal, flatware, etc. we always check Replacements. I also love the site for myself."
D.F., Nokomis, FL
P.G., Mason, NH
"Have ordered before with success."
H.H., Jackson, MS
"I have used you before, and have been impressed by your service."
L.G., Watchung, NJ
"I love this site. I have bought many items and am very happy."
P.B., New Orleans, LA
A.M., Woodruff, SC
"I have long relied on Replacements to locate additional or replacement pieces of the discontinued china patterns and sterling patterns that I inherited from my grandmothers, aunt and mother. Replacements has never failed me!"
J.F., Beckley, WV
"Love your service."
G.R., Honeoye Falls, NY
"Glad I found this service."
R.M., Winston Salem, NC
"Love your politics, love your products."
K.S., Chanttanooga, TN
"You are a well respected company!"
L.D., St. Augustine, FL
"Great service provided to customers."
A.B., Cincinnati, OH
"Excellent service to find pieces of china, flatware, etc, etc. I am very pleased with the service and timeliness of shipping. Thank you."
R.V., Ontario, Canada
"Always excellent service."
D.R., Billings, MT
"My experience with Replacements, Ltd. surpasses my expectations. Whenever I have called looking for information, the representatives are polite, informed, and extremely helpful. Additionally, my calls are answered quickly; I am not put on hold or asked to go through several steps. I am so happy that Replacements, Ltd. exists!!! Please always be available for those of us whom need your services."
A.W., Chesapeake, VA
"I love visiting your store in Greensboro!"
B.H., Sparks, NV
"I LOVE THIS SITE!!! It is very well organized with seemingly innumerable choices. This is probably the BEST site on the web for replacement china."
F.C., Redmond, WA
"Currently a very happy customer of Replacements!"
L.B., High Point, NC
"From start to finish, I had a very pleasant experience with Replacements Ltd. My interest was primarily selling some items I no longer use, and their staff was quick to respond to questions that I had when setting up my appointment and reviewing the guidelines. I also experienced low-stress and polite staff when I arrived at their property to sell. On the retail end of the business, I found there to be plenty of staff to greet and assist customers, the atmosphere was inviting and attractive, and I was happy to see that they had "outlet" shelves, where I found exactly the piece that I had needed. Overall it was a very well-run operation and a pleasant experience and I hope to have the need to do business with them again!"
C.W., Cary, NC
"I have been a loyal and happy Replacements customer for many years. I enjoy driving over from Cary to browse for gifts, as well as to utilize the replacement services. The staff is courteous and enormously helpful and the showroom is great fun."
M.L., Chicago, IL
"Love your services! Encyclopedic coverage! Its good to know that I can always go to Replacements for additional pieces or place settings for my discontinued patterns, and its great for gifts, too!"
E.S., Chatsworth, CA
"I am so pleased that a responsible and reputable company such as yours, Replacements, Ltd., is available to consumers who are seeking to replace or purchase a treasured item. Your company is very unique in its type of service and I found your representatives to be very cordial and professional. I feel confident that you are able to assist me in locating the items I would like to purchase."
M.B., Pensacola, FL
"You provide an awesome service! My wife loves these dishes and I would have to buy a different set and have her be very unhappy. Thank you so very much!"
R.M., Frederick, MD
"I appreciate - it is good to know that when I order some thing for myself or a gift for someone else I can know that the item will be packed and sent with care and will be received promptly and in perfect condition. My friend is enjoying her special cake plate. THANK YOU VERY MUCH."
P.N., Bellevue, NE
"Thank God for your company!"
More Pages of Letters From Our Customers!