Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.M., Oroville, CA
"Always have just the very best service! Thanks!"
J.R., Tupelo, MS
"I have purchased lots of items from you over the years and am always pleased."
D.R., Grain Valley, MO
"I was very satisfied with the service. The items were carefully packed. I will never worry about future items arriving damaged. Also, I was pleased to see the items look brand new!"
A.H., Alberta, Canada
"I have visited before after stumbling upon you're site and it's the best thing that I have ever done."
A.S., Garden Valley, ID
"Loved my visit there."
R.C., Hot Springs, AR
"Really love your web site."
D.G., Alpha, NJ
"Your website has been an invaluable tool for me. I use Replacements.com to identify, value and date treasures I find. Of course I love browsing your specials and you have replacement pieces for just about everything. Add to that, it is user friendly and you've hit a home run!"
S.M., Cuba, NY
"I inherited a love for antiques, especially china, from my parents. I've collected primarily Irish and American Belleek, as well as Cybis porcelains. The North Carolina Chapter of the Belleek Collectors' Society made a trip to Replacements, Ltd. and it was amazing to see the china organized by maker and pattern, with what appeared to be miles of shelving to house the collections. How wonderful to be able to replace missing items from my mother and grandmother's china. Thank you for the memories."
A.H., Blountville, TN
"I have never had a bad experience with Replacements, Ltd. I am always treated with courtesy and the product quality exceptional."
R.P., Milwaukee, WI
"Love you guys!!!"
T.F., London, UK
"You are a great supplier of discontinued pieces."
A.B., Richardson, TV
"I love this site and will be using wedding gift money to buy my china."
L.R., Kalamunda, Australia
"Your staff have been incredibly helpful. I'm thrilled with your service."
J.S., Ada, MI
"Love my most recent shipment! Top quality, prompt shipment, excellent care in packing."
R.A., Desoto, TX
"Love your shop and service. I really love the service you provide when I received my silver tea/coffee service all cleaned and polished it looked like it was purchased yesterday."
M.O., Austell, GA
"What's impressive about Replacements.com as a company and website are both the vast inventory you keep as well as the ease of accessing the pattern you're searching. The photos that accompany many of your lines really helps to confirm the patterns your searching."
L.L., Quebec, Canada
"It's a thrill to find an item to complete a set. My friend found her exact crystal glasses on your site and I found the perfect match for my dishes. Now we can have a dinner party with our beautiful dishes knowing that if something happens we can find the replacement. This takes a lot of stress out of having the family for dinner and puts the fun back in having a beautiful table to receive family and friends."
B.P., Orlando, FL
"Your staff is always knowledge, professional and very helpful."
E.T., Milledgeville, GA
"I am extremely pleased with the china pieces, the packing, the quick arrival of my order, and your service in general! Thank you very much. I will look forward to ordering from your company in the future."
C.P., Archbold, OH
"Your store is awesome! I found the items I needed to complete my pattern sets. Also the tour was very interesting...and thank you from my puppy for letting him come inside too!"
R.T., Roxboro, NC
"You guys are great! High quality, great packaging, great shipping, and friendly staff! I have found the only place I need when I pick up china tea cups or tea plates and help them find their mates again!"
A.R., Purcellville, VA
C.S., Little Rock, AR
"You guys are awesome!!"
A.R., Purcellville, VA
S.C., Allyn, WA
"I have ordered with you before and have been very pleased."
P.M., Nova Scotia, Canada
"I have been extremely pleased with the service given to me by Replacements Ltd. I ordered some pieces of china; these arrived very promptly and exactly as described. The packaging was excellent."
J.M., Montclair, NJ
"Really love this service! Keep up the good work."
P.M., Macungie, PA
"I have visited the NC store; it is a great place to visit. If you can't find it at Replacements, Ltd., it doesn't exist!"
D.L., Milford, CT
"From the few seconds it takes for a call to be answered, the speed with which each item is correctly identified and recorded, the efficiency in providing a total and an order number, and the choice of delivery options, in this world of complex business encounters, dealing with Replacements is nothing short of awesome."
A.A., Greensboro, NC
"I enjoy visits to your retail store. You have the most beautiful displays and variety of china and other objects. It's nice to visit and I always find something to buy. In the past I have brought my guests up to tour your facility. They invariably have enjoyed the outing."
A.A., Falls Church, VA
"Speedy delivery; items were well packed and arrived in perfect condition. Your representative was very professional and pleasant. Thanks for great customer service."
C.H., Albany, NY
"Very happy with your service. Also, by calling, your representative gave me an alternative to the pattern I was trying to complete. Though there is not any of these available at this time, at least there are 2 similar patterns to be looking for. I would not have known this had I not called on the phone."
M.C., Baltimore, MD
"The person who took my order was very helpful and nice. it made things easy, and I was able to buy just what I wanted. Because of the great experience, should another tragedy occur, I will always check with Replacements first."
L.G., Arlington, TX
"Love your service."
H.F., Altoona, PA
"There aren't very many beautiful places left. Replacements, Ltd. is a place where everything is beautiful, even the display cases."
J.S., Aldie, VA
"Glad I found your web site and replaced my lost pieces of silver."
G.H., Riviera Beach, FL
"We needed more dishes than we originally had. We ordered from this Co. before and were totally satisfied. We needed more replacements and ordered the second time. It was a wonderful experience. They are personable, friendly, and knowledgeable. We had our dishes within 5 days. Excellent service and an excellent experience!"
B.H., Belmont, CA
"Very satisfied with your service. I have ordered from you for years and have never received a broken piece."
K.F., Onsted, MI
"I love your company and have been very satisfied for several years."
C.F., Franklin Square, NY
"Love your help and commitment to finding "lost" items. Thank you."
More Pages of Letters From Our Customers!