Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
N.D., Poughkeepsie, NY
"The items I have ordered arrive right away and are packaged well."
L.M., University Park, MD
"Loved your store and the friendly and knowledgeable employees. Great experience."
L.J., Carbon Cliff, IL
"I was thrilled to be able to acquire pieces to complete the set of Christmas dishes that my children started for me."
R.W., Seattle, WA
"Since 1992, I've been purchasing the missing pieces, of my Grandmother's Noritake China. I now have 12 place settings and a few pieces that she didn't have that you carried. I've filled out my Towle sterling silver set and the every day stainless steel that were started on our wedding day in 1957. Thanks for being such an accurate and reasonable source of my needs over the years."
R.T., Roxboro, NC
"Thank you for the great matches you have already provided! I hope you have the rest of the missing pieces I need!"
J.P., Merrick, NY
"I've had such good luck in the past finding replacement parts and am hoping this will continue with my current search. Great company."
P.S., Overland Park, KS
"Holidays are much more fun because of Replacement.com - if one of the kids breaks a plate, I know it can be replaced within a week so my china set is still complete!"
C.G., Jefferson, PA
"I wish I could have Replacements here in PA, I would come and work there. The workers are happy and have fun. It is so nice to be in a place where folks love their work. Again, I think it is because Mr. Page is such a good person. When I got to meet him he took time to walk me to the back of the store where the display cases are and spent just a few minutes with us. What fun. I have sent many friend your way since my first visit many years ago. It is a wonderful shop. Keep up the good work."
J.N., Lake Hoptacong, NJ
J.F., Greenwood, IN
"I recently purchased some flatware from your company. I was very satisfied with the quality and prompt delivery."
G.N., Ontario, Canada
"I love the replacement plates that I received. In perfect condition and in a timely manner. It completed a set that had been broken in moving."
S.F., Farmington Hills, MI
"I do love your service!"
D.R., Pikesville, MD
"I have used your company off and on through the years and have always been pleased. This current experience was true to form!"
M.C., Yuba City, CA
"I've been shopping here for years. Everyone is so helpful!"
J.W., Pelzer, SC
"You guys need to write the book on customer service. You're fantastic."
D.B., Highland Park, IL
"Your website is very user friendly!"
M.R., Camarillo, CA
"We have purchased from you many times and have been very satisfied."
D.H., Columbus, OH
"The sales reps are ALWAYS VERY helpful and go out of their way to ensure I have all the information I need to purchase an item. Give them a pat-on-the-back for excellent customer service!"
J.S., Glendale, AZ
"I love your business."
M.A., Holley, NY
"So happy I found you on Google!!! I could not find my Cinnabar Fiesta dishes anywhere!!!! Very happy!!!!"
J.A., Shenandoah, PA
"I am a past customer and really appreciate all the help you have given me in finding the pieces I need."
K.M., Tampa, FL
"Thank you for your service over the years. Exceptional so glad I found you."
L.H., Greensboro, NC
"We just moved to Greensboro and I got to visit your showroom for the 1st time a few wks ago. I was like a kid in a candy store!"
G.V., Clinton Township, MI
"You are a wonderful source."
T.L., Bellerose, NY
"I have replaced chipped crystal stemware pieces and your service is excellent. The pieces came well protected and in perfect condition."
R.T., Norman, OK
"Love this site"
S.H., Yonkers, NY
"The selections are fabulous, more patterns and pieces than I could ever have predicted. Also, you make it so much easier by allowing customers to submit a photo of desired patterns for you to identify and locate."
D.S., Manassas, VA
"I first discovered your website a few years ago when I needed to replace some missing pieces to my Grandmother's china. I was thrilled that I was so easily able to find my pattern and purchase the needed pieces. The price was very affordable and I received the pieces in excellent condition. This past Christmas I was again drawn to your website when I found that some silverware pieces where missing from a set of my Mother's. I had no idea what the pattern name was but I did have the manufacturer name. I was so impressed that you offered a service to help determine patterns by submitting a photo of one of my pieces. Your website indicated that it could take up to a week for a response but to my surprise the next day I had the answer along with a link for all the matching pieces that I could purchase. It's hard to really put into words how much it means when you can replace a few missing pieces to something you consider a family "treasure". My gratitude is overwhelming and I will recommend to all my friends a visit to your website when they have a similar need."
F.R., Centerville, TN
"Your personnel in the store, online and by phone are very helpful."
C.B., Tampa, FL
"Love you guys!!!!"
B.G., Banjup, Australia
"Have ordered previously. Been very happy with the service."
M.W., Spartanburg, SC
"I just want to thank you and your staff for great service. I appreciate all of your staff for the excellent service. I have had a wonderful experience working with Replacements. Thank you!"
S,J., Sunrise, FL
"Easy to use site!"
J.P., Lanoka Harbor, NJ
"Great Site! Very well laid out and easy to use. I love that I can simply click a button to ask you to find certain pieces for me!"
S.B., Bangor, ME
"Love what you do and that you are dog lovers, too."
P.B., Spartanburg, SC
"Have dealt with you before and been very satisfied. The items I received were in excellent condition and the shipping was prompt."
J.R., La Crosse, WI
"Excellent service, thank you!"
K.H., Charlotte, NC
"I love replacements!! I went to college at UNCG and have loved visiting your showroom ever since. Thank you for the wonderful service you provide."
S.C., Los Ranchos, NM
"You're wonderful and I was so surprised to receive a response to my post Christmas dinner request of Replacements. I heard back from you the very next day! Santa's Elves working away!"
L.C., Mount Airy, MD
"Love your company."
More Pages of Letters From Our Customers!