Replacements, Ltd.
Letters

(page 37)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.


C.G., Jefferson, PA
12/31/13

"I wish I could have Replacements here in PA, I would come and work there. The workers are happy and have fun. It is so nice to be in a place where folks love their work. Again, I think it is because Mr. Page is such a good person. When I got to meet him he took time to walk me to the back of the store where the display cases are and spent just a few minutes with us. What fun. I have sent many friend your way since my first visit many years ago. It is a wonderful shop. Keep up the good work."


J.N., Lake Hoptacong, NJ
12/31/13

Great site!"


J.F., Greenwood, IN
12/31/13

"I recently purchased some flatware from your company. I was very satisfied with the quality and prompt delivery."


G.N., Ontario, Canada
12/31/13

"I love the replacement plates that I received. In perfect condition and in a timely manner. It completed a set that had been broken in moving."


S.F., Farmington Hills, MI
12/31/13

"I do love your service!"


D.R., Pikesville, MD
12/30/14

"I have used your company off and on through the years and have always been pleased. This current experience was true to form!"


M.C., Yuba City, CA
12/30/13

"I've been shopping here for years. Everyone is so helpful!"


J.W., Pelzer, SC
12/30/13

"You guys need to write the book on customer service. You're fantastic."


D.B., Highland Park, IL
12/30/13

"Your website is very user friendly!"


M.R., Camarillo, CA
12/30/13

"We have purchased from you many times and have been very satisfied."


D.H., Columbus, OH
12/30/13

"The sales reps are ALWAYS VERY helpful and go out of their way to ensure I have all the information I need to purchase an item. Give them a pat-on-the-back for excellent customer service!"


J.S., Glendale, AZ
12/30/13

"I love your business."


M.A., Holley, NY
12/30/13

"So happy I found you on Google!!! I could not find my Cinnabar Fiesta dishes anywhere!!!! Very happy!!!!"


J.A., Shenandoah, PA
12/30/13

"I am a past customer and really appreciate all the help you have given me in finding the pieces I need."


K.M., Tampa, FL
12/30/13

"Thank you for your service over the years. Exceptional so glad I found you."


L.H., Greensboro, NC
12/30/13

"We just moved to Greensboro and I got to visit your showroom for the 1st time a few wks ago. I was like a kid in a candy store!"


G.V., Clinton Township, MI
12/30/13

"You are a wonderful source."


T.L., Bellerose, NY
12/30/13

"I have replaced chipped crystal stemware pieces and your service is excellent. The pieces came well protected and in perfect condition."


R.T., Norman, OK
12/30/13

"Love this site"


S.H., Yonkers, NY
12/30/13

"The selections are fabulous, more patterns and pieces than I could ever have predicted. Also, you make it so much easier by allowing customers to submit a photo of desired patterns for you to identify and locate."


D.S., Manassas, VA
12/30/13

"I first discovered your website a few years ago when I needed to replace some missing pieces to my Grandmother's china. I was thrilled that I was so easily able to find my pattern and purchase the needed pieces. The price was very affordable and I received the pieces in excellent condition. This past Christmas I was again drawn to your website when I found that some silverware pieces where missing from a set of my Mother's. I had no idea what the pattern name was but I did have the manufacturer name. I was so impressed that you offered a service to help determine patterns by submitting a photo of one of my pieces. Your website indicated that it could take up to a week for a response but to my surprise the next day I had the answer along with a link for all the matching pieces that I could purchase. It's hard to really put into words how much it means when you can replace a few missing pieces to something you consider a family "treasure". My gratitude is overwhelming and I will recommend to all my friends a visit to your website when they have a similar need."


F.R., Centerville, TN
12/30/13

"Your personnel in the store, online and by phone are very helpful."


C.B., Tampa, FL
12/30/13

"Love you guys!!!!"


B.G., Banjup, Australia
12/29/13

"Have ordered previously. Been very happy with the service."


M.W., Spartanburg, SC
12/29/13

"I just want to thank you and your staff for great service. I appreciate all of your staff for the excellent service. I have had a wonderful experience working with Replacements. Thank you!"


S,J., Sunrise, FL
12/29/13

"Easy to use site!"


J.P., Lanoka Harbor, NJ
12/28/13

"Great Site! Very well laid out and easy to use. I love that I can simply click a button to ask you to find certain pieces for me!"


S.B., Bangor, ME
12/28/13

"Love what you do and that you are dog lovers, too."


P.B., Spartanburg, SC
12/28/13

"Have dealt with you before and been very satisfied. The items I received were in excellent condition and the shipping was prompt."


J.R., La Crosse, WI
12/28/13

"Excellent service, thank you!"


K.H., Charlotte, NC
12/27/13

"I love replacements!! I went to college at UNCG and have loved visiting your showroom ever since. Thank you for the wonderful service you provide."


S.C., Los Ranchos, NM
12/27/13

"You're wonderful and I was so surprised to receive a response to my post Christmas dinner request of Replacements. I heard back from you the very next day! Santa's Elves working away!"


L.C., Mount Airy, MD
12/27/13

"Love your company."


L.L., Norcross, GA
12/27/13

"Always good service."


J.K., Sevierville, TN
12/27/13

"I've ordered at least two, maybe three times and I've always been very pleased. Packaging was very good and the items were exactly as described."


F.S., Defiance, OH
12/26/13

"What a terrific company- this pattern was my grandmother's and used for now three generations- Thanksgiving dinner and Christmas only- which made these dinners very special. Would like very much to add to the collection."


M.W., Lake Ariel, PA
12/26/13

"I have used Replacements, Ltd. a few times and every time I have been more than pleased with the reception I have received. They are helpful finding the patterns we are looking for, and I feel the prices are very good."


S.H., Allen, TX
12/25/13

"I love to browse your site to see what's available--I've ordered replacement bowls and plates for my everyday dishes and am looking to build on my collection of china. I look forward to the updates that are sent by email, as well!"


R.P., Moses Lake, WA
12/25/13

"Love your site."


J.M., Auburn, AL
12/25/13

"Thanks for having my pattern!"

More Pages of Letters From Our Customers!

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