Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
T.P., Auburn, WA
"I love you guys! I have ordered a number of items from your company. The packaging and condition of the products have been superb!!"
S.M., Conifer, CO
"I have had great success with you."
K.F., Chapel Hill, NC
"Excellent customer service, I have enjoyed my purchases. Anytime I have called to ask questions, the associates were professional, knowledgeable, and most helpful. I found my orders have always arrived in perfect condition largely due to the exceptional care in packaging the items and preparing for mail order delivery."
P.F., Arlington, VA
"Each time I have purchased from your company, the order has come very carefully packaged and on time. You have quickly responded to e-mails I have sent regarding difficult pieces to find in my china pattern, and you have been wonderful in searching and finding those plates for me. It is delightful doing business with you!"
C.K., Petaluma, CA
"Very user friendly."
W.D., Northridge, CA
"Long time customer. Love you guys!"
P.T., Fishkill, NY
"Easy site to maneuver."
G.L., Tasmania, Australia
"I have bought many items before and your packaging is immaculate. Thank you."
S.D., Fort Collins, CO
"Love your site"
C.M., Orinda, CA
"Love this place, you have really helped me out."
B.Q.T., Pottstown, PA
"Love your website with photos, descriptions, and price, plus ease of use! Thanks for your thoroughness!!"
H.K., San Francisco, CA
"You are the best!"
C.S., Granite Bay, CA
"Love your site and products received. The way they pack to ship is incredible. So much attention to wrapping each piece making sure your selections arrive safely."
S.C., Harmony, NC
"You guys have the most awesome store around!"
M.E., Fox Island, WA
"The staff who helped me was very, very sweet and very helpful. I could not have asked for better customer service!"
J.E., Senoia, GA
"I have ordered numerous and different dishes from your company and have been very pleased with them plus the service."
C.D., Fairhaven, MA
"I have purchased from you in the past, and am very pleased."
W.L., Marysville, WA
"Love your site, user friendly, very convenient."
C.H-L., Cleveland HTS, OH
"I have used your services and am always happy."
R.G., El Cerrito, CA
"I have used your services for years and the excellent customer service and high quality of items purchased has stayed consistent throughout."
P.H., Blountville, TN
"Love your company and its fast friendly service."
J.O.R., Salem, MA
"One thing that makes your china replacement so special is that I can replace pieces of my mom's china that she and my dad purchased in Japan in the early 60's. As a family, we only lived there for a few years but we've had many special dinners, celebrations and memories using the special Noritake china. Now that my parents have passed on, the china continues to be used often for family celebrations which makes it all that more special. To this day, it is often mentioned that our china came directly from Japan, each piece lovingly wrapped by our mom. She was very proud of her china and crystal! It is terrific that I am able to replace broken pieces or add new pieces as needed!"
E.L., Bellville, TX
"Your people have been so helpful and courteous, I tell everyone about you. If anyone mentions missing pieces or things they would love to have, Replacements is the first place I tell them to search!"
A.G., Tyngsborough, MA
"A business with customer satisfaction and integrity. I would recommend your site."
J.B., Tallahassee, FL
"I have been doing business with Replacements for so long and have actually forgotten how I discovered you. I think it was an ad in the back of magazine years ago! I have always had a great experience with you. Thanks for being there!"
S.S., Raleigh, NC
"You have such a marvelous staff to work with if, I ever have to call into the store and discuss my patterns specifically. They are always so kind and patient with me especially since I am permanently disabled, which brings on my own special challenges. Thank you to everyone at Replacements; you're outstanding!!"
M.K., Bronx, NY
"Thank you! You have always been helpful throughout the years."
K.C., Saint Paul, MN
"I have enjoyed your services for many years."
A.L., Leicester, NY
"Love your service."
S.F., Cherokee Village, AR
"Found you so long ago it is hard to remember how. Thought I was already registered because I have gotten pieces from you before and I received your e-mails, frequently. You have been of great service."
C.M., Cedar Park, TX
"Thanks to you, I have a complete set of silverware that matches my baby spoon and fork."
P.C., Friendswood, TX
"We have used your service in the past. Thank you!"
T.M., Gig Harbor, WA
"I always recommend your website. A lot of people are not aware of your site until they need to find a valued piece of china. I have a lot of fun going through the website looking for treasures."
F.S., Eugene, OR
"Been a happy customer for 20 years."
L.T., Alberta, Canada
"I love your customer service!"
S.P., Cape Town, South Africa
"Very useful site!!"
N.C., Charlotte, NC
"I have been a customer for many years. You have helped me replace pieces of my grandmother's pattern which I remember drinking iced tea out of when it was 90 plus degrees in Houston and they had no air conditioning in the 50's. Lots of memories you have been able to "replace"! Thanks so much."
C.C., Dallas, TX
"Y'all rock! Thank you for identifying my great-grandmother's china."
B.F., Lenoir City, TN
"I fell in love with Replacements when we visited your showroom in North Carolina."
D.N., Hudson, FL
"Very happy with your site and may consider selling some of my china."
More Pages of Letters From Our Customers!