Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.H., Santa Rosa Beach, FL
"The speed and efficiency in your representative taking my order over the phone was impressive. I have never ordered anything online or by phone so quickly. Thank you for great service."
B.E., Rochester, NY
J.L., Fayetteville, NC
"I have long been a very satisfied customer and have always received very satisfactory service when I shop at Replacements, whether that is in person in the showroom, on the phone or by email. I love your company!"
K.A., Tyrone, PA
"Replacements is a great company to work with finding hard to find pieces for old china."
D.O.D., Silverspring, MD
"I love Mason's China! As a child growing up in Cork, Ireland, Mum had this beautiful pattern, on our breakfast table. She had happily, found this treasure" in London, on a visit there previously. It has taken me, 5 years to find your company, first trying to find (the pattern) replacements, on e-bay, then I found replacements.com. I was delighted when after (such a long time) NOT seeing Mum's multi-color mason's beautiful ware. There it was, from your store! I luckily, brought from home, the milk & sugar set, part of the original, breakfast set! I since, have purchased from you, the coffee pot, the tea pot, coffee grinder, dinner plates. I sadly, lost my beloved Mum, 12 years ago. Using the Mason's she loved, brings me a daily smile."
A.G., New Haven, CT
"I'm pleased that you always seem to find really old difficult to replace pieces."
L.K., East Hampton, NY
"I have dealt with you before and were delighted you could find the replacements I needed."
D.G., Concord, NC
"We've seen the billboard for years and always meant to stop. You were able to replace one of our mother's old plates years ago before we moved to NC. Now my daughter is getting married and we had a great time looking through the store and talking about what she likes."
L.H., Houston, TX
"It's a great site"
J.W., Acworth, GA
"The products arrived in perfect condition. Service was excellent and goods were received in a timely manner. I was particularly impressed with the quality of the plates which were discounted 50% due to imperfections. They blend in perfectly with my existing plates and are even in better condition than my own."
E.S., Lebanon, OH
"I have ordered before and have been extremely happy with your product selection and shipping methods. I am a life-long fan. Thank you."
K.N., Pelham, NH
J.B., Ballwin, MO
"Excellent service. Thank you. Prompt delivery with secure packing."
J.M., Wadsworth, OH
"Service is great"
C.U., Wilmington, DE
"I did not realize that my stainless pattern was available in individual pieces. Until I Googled it and Replacements came up I thought I might have to buy complete sets just to replace missing teaspoons. Replacements also displayed many serving pieces that I was unaware of. Steak knives are now on my wish list."
M.B.G., Jonesboro, GA
"I requested a plate for my pattern, it took awhile but when I was notified you had one in stock I couldn't wait to order it so I called the 800#, and was very pleased when I received it. Now I can set my formal dinning room table again for the upcoming holiday season. When we are in the area we always come into the store. Thanks so much for your assistance."
A.R., Johns Creek, GA
"I wish I could remember the name of the lady I spoke with. She was so very nice AND professional. Sometimes you get professional and a job well done, but you miss the friendship coming through someone's voice on the phone. She sounded like she genuinely liked what she was doing and that she cared that she got it right."
L.H., West Chester, OH
"Love your website."
J.S., Oxford, NC
"My visit there on Saturday, Oct. 12 was well worth while. The people working there took their time with me at trying to find serving dishes to match dishes I had already bought but did not come with the extra pieces. I was very pleased with what they found for me - solid colored mugs and bowls that matched my dishes perfectly! It wasn't an easy task because there are 4 different colors in my dishes. Great job done! I will return."
K.H., Eufaula, AL
"Love, love, love the way you can keep your setting by buying Replacements!"
L.S., Ontario, Canada
"Thank you for packaging my orders so well. I find your selection excellent. Will order some more missing pieces shortly."
P.B., Danbury, CT
"Great company to deal with."
D.R., Burbank, CA
"Both my friend and relative said you're a good company to work with."
J.B., Denver, CO
"I'm so glad you exist! UPS broke my mother's treasured dishes and I'm hopeful you can find the ones I need to restore the set."
C.B., Ontario, Canada
"I don't know if you get feedback at all about your merchandise but I feel the need to let you know just how much I am thankful for finding you on the web. I was at a standstill when a few pieces of my best china were broken and did not know where I could find any other pieces that match my set, then I came across your website and was just thrilled to be able to order these pieces and put my set back in its original shape again. You were more than fair with your shipping prices as I live in Ontario Canada. I am now looking for a set of dishes etc., for my kitchen and have been looking through your sets that you are showing on line. Thank you again for your service, your honesty, your help and your many, many beautiful choices."
G.M., Tustin, CA
"You folks are great - keep up the good work."
L.Y., Salisbury, NC
"Very satisfied with all items purchased at Replacements. They have all been very high quality. It is a perfect place to Christmas shop or replace any items you might want."
M.G., Venice, FL
"You had what I needed and was so happy to replace my plates that were broken in shipping when we moved."
D.C., Watauga, TX
"Love you guys. Have bought from you and will again! Keep up the good work."
J.M., Ontario, Canada
"I'm already a very satisfied customer! that I have never been treated with such pleasant, homey but professional respect as when I call to order pieces from you. I look forward to it. Those ladies are your best marketing."
C.K., Erie, PA
"Have been a satisfied customer for many years. Visited your store on several occasions."
J.F., Sparrow Bush, NY
"I love this site."
H.A., Wilmington, DE
"Used you for many years and recommended you to many friends."
M.G., Wallingford, PA
"I have always been successful in obtaining replacement tableware."
J.F., Sparrow Bush, NY
"I love this site."
L.G., Millers Creek, NC
"Enjoyed visiting your showroom for the first time. We will be back."
A.H., Cary, NC
"All of our contact and experiences with Replacements Ltd. have been very professional. Visiting the warehouse location and how professionally it is run is very impressive."
L.C., Durham, NC
"The decorations are great. My guest and I really enjoyed being there, particularly my friend who made some pattern purchases in an old china pattern."
C.C., Montgomery, AL
"We visit Replacements six times per year. Walking through your entrance, I always have this moment of anticipation to view the current table of the season. The young man who designs your displays is exceptional. I have personally expressed my appreciation of his talent when I have observed him working in the store. His recent wedding dress with the skirt composed of various china patterns was brilliant! I have never encountered one staff member being unpleasant to a customer. On my last visit I witnessed a couple who had no less than twelve to sixteen of the same plate brought to the showroom floor. They spent over two hours comparing their (somewhat mundane) plate with those in your inventory. Following much discussion they chose two. After they departed, I looked at my friend and said, "You've got to be kidding me". She just smiled and said, "They wanted a perfect match". Having been a military dependent all my life, I have had the good fortune to shop throughout Europe, Japan, Korea, Hong Kong, and China. I am familiar with prices abroad and in the US. Numerous times I have paid less for an article at Replacements than I would have in the item's country of origin. Yes, I do love your store. It is unsurpassed for quality and quantity of inventory, attractiveness of displays, and customer service. I can't wait to visit again!"
J.M., Ontario, Canada
"I have always been quite pleased with what I have ordered from Replacements, Ltd. Everything has come through with no problem."
More Pages of Letters From Our Customers!