Replacements, Ltd.

(page 40)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

M.J., Louisville, CO

"Always happy with my orders from Replacements."

B.C., Brooklyn, NY

"I'm always satisfied with the telephone service I receive from your company. I've ordered this way many times and its consistently a great experience. I always track the order and it comes in every time with all pieces intact. I'm so proud of the pieces I've received from Replacements, Ltd. and look forward to many more orders in the future. Thank you and Happy Holidays!"

L.G., Brooksville, FL

"When I'm serious about finding something I go to Replacements, Ltd."

J.B., Aloha, OR

"Very pleased with your service as I had put my order on your wish list and you sent me an e-mail when you got it and told me to call if I wanted it. I knew there were others who were on the list so I called. Thank you as that was all we needed to finish the service for 12 that I bought almost 50 years ago."

J.J., Lorton, VA

"My order came promptly and was perfect! Happy camper!"

V.R., Gardendale, AL

"Your sales people are very pleasant to deal with and extremely helpful."

T.H., Harbor Beach, MI

"I have used your site to order items for my mother in-law; this is a wonderful site. I have used your site to replace dishes from my mother in-laws wedding set: Crown Empire-Duchess and it is wonderful to know that if a plate is broken it is now replaceable. Completing this set (now for 12) with all accessories is my goal and your wonderful site makes this possible. Thank you so much for making it a reality to complete something that will be cherished by our family in years to come."

H.L., Newtonville, MA

"Efficient, courteous, helpful, a pleasure to deal with."

F.N., London, England

"I was looking to replace items from the Wedgwood set we had for our wedding in 2000 and your site and service was by far the most comprehensive. All the staff I spoke to were wonderfully helpful and friendly and although it seemed counter intuitive to buy Wedgwood china from North Carolina it proved to be well worth it!"

S.J., Graham, WA

"Great place to find patterns from the past."

C.P.Y., St. Louis, MO

"I love this site because it carries so many patterns, a person can always find a replacement for that broken cup or plate that may have been in your family and have that sentimental value. Your company has been around a long time, and I love that I have found my replacement item!"

B.W., Statesville, NC

"The store was beautiful! I have driven by many times & am glad I finally stopped in. I was with 2 friends & we were all very impressed not only with the decorations and the extensive inventory but the staff was AWESOME! They were genuine, informative & provided excellent customer service. I am usually disappointed with the lack of customer service provided at many retail stores but your store has renewed my faith that GREAT CUSTOMER SERVICE still exists! Thank you."

P.O., Summerfield, NC

"I love doing business with Replacements! You have an amazing inventory and great gift selection."

S.B., Ontario, Canada

"Courteous service and prompt delivery. Thank You!!!"

D.M., New York, NY

"The entire experience was absolutely perfect. Prompt answer of the phone, return call as promised, very professional, and would definitely shop there again."

B.M., Baton Rouge, LA

"It arrived in perfect condition and quickly. I was also very happy that my china was packed so well and feel that no breakage problems will be incurred with any additional items I purchase. I'm quite pleased with Replacements and will probably order again in the future."

H.K., British Columbia, Canada

"I have ordered dishes from you on two occasions and have been very satisfied with your service."

J.S., Peoria, IL

"Very happy with service and person who took my order. I would not hesitate using you again. My order arrived promptly and in perfect condition. Thank you for doing such a nice job."

J.J., Middleburg, VA

"Yours is one of the best of companies for customer service, quality & range of merchandise."

C.A., Jamaica Plain, MA

"You provide an excellent service."

B.C., Front Royal, VA

"What a fantastic experience my husband and I had visiting your facility to sell you pieces of Minton china that we had. We are downsizing and wanted to find a buyer for the pieces and decided to drive to you instead of mailing the items. We were very impressed with your facility, the number of items you had, your ability to catalog all of them, etc. We spent over an hour in your museum and retail shop looking at all the beautiful pieces that you had displayed."

M.B., Gambrills, MD

"I love Replacements! You always do an excellent job; quick, professional and friendly. Keep up the good work."

P.F., Mount Joy, PA

First, I trust you. Second, you have what I want. Third, your customer service is top notch. Fourth, your website is easy to navigate."

R.J., Northfield, MN

"We have shopped at Replacements since the 1980s. Whether it's helping us enlarge our set of wedding crystal, expand on my mother's silver flatware, or simply replace a favorite kitchen coffee cup, you have always exceeded our expectations. While we typically shop at Replacements via the Web, I would also add that anyone visiting North Carolina should stop at your store. Between the amazing inventory and the helpful, knowledgeable and just-plain-friendly staff, Replacements has become a regular part of any visit we make to the Tar Heel state."

I.J., Ontario, Canada

"Very smooth transaction, helpful staff, received within a week into Canada. Would highly recommend your company to others."

E.D., British Columbia, Canada

"I have found your services over the years invaluable, as I have two precious sets of china, one for best and one for every day. And I am actually finding replacements for the breakages that keep both sets in good order. I don't know how you manage the thousands of patterns and different varieties of precious objects that you do but the service has always been impeccable, prompt, very expensive and worth it."

P.B., Stevens Point, WI

"I have been very happy with my purchases and the employees I have spoken with have been helpful and courteous. I will continue to recommend you to my family and friends."

M.B., Haslett, MI

"Had been your satisfied customer before."

R.C.H., Blaine, MN

"I have shopped with you folks a couple of times. Always have great success."

A.A., Easton, PA

"You have helped me in the past replacing china and crystal. You are most helpful!"

M.B., Fairhope, AL

"Great site - you have so much more of a variety than our local department stores!"

J.H., Sacramento, CA

"I always received great customer service!"

P.S.O., Houston, TX

"Really glad you are in business!"

C.C., Marietta, SC

"I love the fact that I can collect china, etc. and just because they go off the shelves, I don't have to stop collecting!"

J.B., Mechanicsburg, PA

"Previous customer and have always received excellent service."

J.L., New Carlisle, OH

"You have been most helpful in helping me find a china pattern in the past."

S.M., Alameda, CA

"I have dealt with you for years and have been very satisfied."

R.F., Arlington, TX

"Thank you for your service."

B.S., Lexington, SC

"So glad you can still find old patterns."

N.C., Sarasota, FL

"Terrific service."

More Pages of Letters From Our Customers!

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