Replacements, Ltd.

(page 41)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

L.B., Summerville, SC

"When I moved 5 yrs ago much of my Christmas china was broken. I loved that set, but I couldn't find the company and the store where I bought it was no longer in business. Then I found Replacements, Ltd. and found my pattern! I ordered pieces to make my set complete and they arrived today. All pieces were perfect! Can't wait for everyone to be here for our Christmas dinner so I can use my china. So happy to have found this place! Thanks to Betty at Replacements for doing such a great job packing!"

B.S., Wilmington, NC

"What a great site for gift-giving throughout the year!!!"

L.M., McGregor, TX

"Love your competence and courtesy!"

V.L., Alberta, Canada

"Wonderful site"

R.F., Leawood, KS

"I have used your site before and have always been very satisfied with the condition of the product I received. Replacements, Ltd. has always kept me updated as to when the particular piece I was looking for arrived. I also appreciated receiving an availability list for my Portmerion pattern on an ongoing basis. This enabled me to freely use my dishes and enjoy them without the fear of not being able to replace them. Thank you Replacements, Ltd. for your excellent customer service."

J.W., Lebanon, IN

"I have used your service before and been very pleased."

D.R., Lehman, PA

"I am a satisfied past customer."

A.L., Durham, NC

"I continue to be impressed by the courteous friendliness of your employees and their willingness and knowledge to discuss your product line. Also, I continue to enjoy showing my well behaved dog all the china. He is especially interested in the selection of dog bowls."

S.T., Palmer, AK

"All good stuff and great service."

S.Y., Pittsboro, NC

"Love that you advertise as dog friendly!"

D.M., Argyle, TX

"Great site!!!"

M.M., Willington, CT

"I've shopped at Replacements for many years. Even visited the store. Love it. Thanks for being there. Since my husband loves to shop, as long as it is at a well-known 'home center,' I have been pleased to hear him brag profusely about your comfy waiting room. He got to relax and, therefore, I had a great shopping experience. So everything about Replacements is positive for this family."

R.B., Jackson, MS

"Your efficiency is amazing! I have shopped with you for years for additions to discontinued patterns and the service is always the same!"

C.S., Freehold, NJ

"Have been pleased with past service in identifying silver, china and crystal as well as locating replacements for broken items."

C.D., Spring, TX

"So glad you are here when I need you!"

E.H., Greer, SC

"Always a pleasure doing business with you! Today too many people are quick to complain and do not take the time to appreciate good customer service. More companies should imitate your quality of customer service from the efficient organization throughout the ordering process and the follow up."

T.S., Orrtanna, PA

"Love your website!"

J.P., Charleroi, PA

"I love your site and your service! Several months ago, when trying to track down the name of my grandmother's silver, I began by searching your website. I came close to finding it but not quite since I was going cross-eyed looking at so many patterns. Instead I sent a photo and an email request; by the next day, I had an answer. Grandma Palma's silver not only has a name (Garland-Rapture) it's now a complete set! I was really impressed; still I was doubtful you could help me find a replacement for a much beloved wine glass that I broke three years ago. On a whim, I typed in the name of my dinnerware, and much to my surprise and delight, there was my impossible-to-find wine glass. You had two; I bought them both. And just a couple of weeks ago, I pulled out my mother's silver which she began collecting it in 1949 well before she married. Much to my delight, I found her lovely Royal Rose pattern on Replacements. I intend to complete the set. Thank you so much!"

B.G., Athens, AL

"First time to shop with you but if pleased once I receive my purchase, I will be shopping again. Easy website to navigate."

S.V., Venice, FL

"Every piece I have ordered has been wonderful!"

P.B., Apple Valley, CA

"Love your site!"

J.G., Greensboro, NC

"You guys are great!"

M.I., Greensboro, NC

"I love Replacements!"

C.M., Anchorage, AK

"Excellent service"

J.A., Okatie, SC

"Love your store and what you do!"

K.M., Grandview, WA

"Have always been pleased with your service. Thank you."

C.S., Columbia, SC

"I enjoy working with you very much. It is always a pleasure!"

B.E., Three Springs, PA

"Love the company. You guys had dishes that no one else had."

K.H., Fremont, CA

"You're a great resource, thank you!"

S.M., Springfield, LA

"Great website. Glad that I found you."

C.M., Dallas, TX

"A great resource."

D.K., Manassas, VA

"I love your company!!!'

L.W., Moorhead, MN

"I love your company, I have enjoyed buying from you for years."

W.W., La Quinta, CA

"Excellent site!"

M.C., Ontario, Canada

"Subject to receiving our order as requested: we find you very efficient, broad inventory etc. We will be ordering more in the future."

H.G., British Columbia, Canada

"Great website: there is a very broad selection base yet I found the information I was looking for very quickly. The screen turnover was quick and it was easy to set up a product search enquiry. Your company provided a quick response and reassurance that they would assist in my request. It is refreshing to find a company that puts customer service and satisfaction at the top of their work list and not just an afterthought. Thank you."

M.S., Novi, MI

"Your telephone team are always well versed and helpful."

M.T., Manalapan, NJ

"Have ordered several times from replacements and have always had a very good experience. Will definitely order again if need anything. Thanks for a great place!!"

K.C., Punta Gorda, FL

"Sales representatives are extremely helpful and friendly."

M.N., Sheffield Lake, OH

"I am very pleased with the organization. Being able to acquire discontinued pieces of tableware to match those that I already have is like enjoying the original purchase all over again. You should be commended on your service as well. Items are packaged with care and your service representatives are very cordial. Yesterday, I needed to cancel an order that I erroneously placed for an item in the wrong color. Your representative impressed me with her cheerful manner and her expertise in cancelling the order within a minute or two. You will certainly continue to receive my business and I exuberantly recommend you to others."

More Pages of Letters From Our Customers!

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