Replacements, Ltd.

(page 44)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

D.A., Hudson, OH

"Great customer service!!!!!!!!"

W.J., Rock Hill, SC

"Love coming to your location."

B.C., Sarasota, FL

"Love this site"

J.H., Braselton, GA

"Thank you. Great website!!"

S.R., Fort Mill, SC

"I have visited both the website and the physical local of Replacements. Both of them are extremely user friendly and the customer service is excellent. The offerings of china, silver, and crystal is extensive yet the personnel on site and website on-line help you to quickly find what you're looking for. I was very impressed when I visited the location recently on a trip through Greensboro and they quickly pulled up my account based on a few times that I'd visited the website. They had all my contact information as well as my china pattern. I especially like that there are offerings of new and used china with comparable prices. I viewed the dinner plates identified as 'slightly used' and could only identify a small scratch or flaw on 2 of the 14 I viewed. I purchased 7 dinner plates to add to my china as my Thanksgiving guest list continues to grow. In addition, they store has lovely decorative pieces and a huge Christmas shop with very, very reasonable prices. My sister and I had visited several years ago and spent 3 hours browsing and admiring (and buying) a few things along the way. Even the gorgeous cabinetry that much of the china is displayed in is breathtaking. My last visit, just this week, was much quicker and I was in and out in 30 minutes with the china and Christmas decorations I was after. And, my husband was a happy camper in the guest lounge' where he could sit, surf the net or watch TV! All in all, an experience worth the time in all regards."

W.K., Winston Salem, NC

"Replacements, Ltd. is a 'World Class' operation."

L.D., Union Mills, NC

"Replacements, Ltd. is TOPS in every way!!! Your employees are wonderful!! Packaging is top-notch! Everything I have received has been in perfect condition. It is a pleasure to do business with Replacements, Ltd. Thank you."

K.H., Marburg, Australia

"My last purchase arrived in perfect condition. We are in Australia and the packaging was more than adequate to protect the very delicate china on its long voyage to us."

N.C., Arab, AL

"I am a satisfied prior customer. Replacements, Ltd. is loyal to its customers and as always a top notch reputable company."

D.M., Woburn, MA

"Your price is the best anywhere. Customer service could not have been better."

G.K., Avenue, MD

"My experience at Replacements is always a great one!"

F.W., Rydal, PA

"I am so happy to be able to replace pieces from my patterns so that I can keep enjoying my dishes. Thank you for the service you provide and the friendliness you extend to your customers."

D.N., Pittsburgh, PA

"Replacements is a place to replace pieces that were broken or to complete. I have used Replacements on many occassions when the pattern was discontiued, which is wonderful, especially my last purchase which was a piece of my grandmother's Royal Doulton. I am 80 now and want to pass this down to my daughters. My grandmother was married in 1898 and her Royal Doulton China was her wedding dishes. I found out thru Replacements that it was made in 1887 and discontinued in 1902 and the name of the pattern. None of which any of the survivors knew. This was great. It was then put on my registery. I am a genealogist and keep the family history, this was great to find out. I sent your website address to my families around the country telling them what a great service this is and how helpful the staff is in helping. I have 3 Newsletters that I email on a weekly basis. My neice just got her grandmothers china last week and there are 3 pieces that need replaced. She was thrilled to hear about Replacements, Ltd. When I called to see how to find out how to research a pattern, the woman was so kind and helpful. So, I took pictures and sent them directly to Research and wow, some were identified! I need more info on a few but this will come, I am sure. Thank you for this is important to so many of us."

K.B., East Hampton, NY

"When I got married in 1994 I bought a vintage, discontinued, sterling silverware set in NYC for 8 places made by Frank Smith in 1933. I've been able to expand it to a proper service for 12 through I don't know how else I would've been able to do this otherwise as I'm not a dealer myself and don't go scouring antiques markets on the weekends! does that for me! I've also expanded my grandmother's flatware Royalton" (Japan 1960s) set that she bequeathed me, as well as my Martha Stewart china from Kmart! I know it's Kmart, but it's really beautiful for everyday, especially with kids, and Kmart no longer carries it, of course. With all the above I've also added on distinct pieces, in my patterns, that I didn't have before, i.e., special serving utensils or dishes. Now I've put in requests to see if can find some additional pieces I'm looking for in the Frank Smith silverware. Just the fact you would offer to try to find these, is amazing! It's all such a special service you provide, thanks again!"

L.G., Warrenton, VA

"I have always been so pleased with all of my orders from replacements. The service is fantastic. Everything comes quickly and so well packed."

P.M., Greenback, TN

"A Noritake #6603 Sylvia, large platter, was broken as I was washing it for a family gathering. I was so sad because this was part of a large set of China that had belonged to my deceased mother-in-law. Replacements, Ltd. had the platter in stock and shipped it in time for our party. I didn't tell my husband about all of this until after our event! He was so pleased that you had the exact replacement and we have kept the broken pieces of the original. Thank you for making our set complete!"

F.M., Ontario, Canada

"Great service! The dishes I ordered from the US were safely and professionally packaged in a way I've never seen before."

L.F., San Jose, CA

"In the past, Replacements was a life saver for me. Early in my marriage, my mother-in-law had a beautiful set of china that she had used for a holiday dinner. In clearing the table after dinner, I was carrying several plates into the kitchen. My sister-in-law bumped me and I dropped and broke several of the plates. I was devastated but my sweet mother-in-law said not to think anything of it. I had seen an ad for Replacements and you came to my rescue. I was able to present my mother-in-law with every piece of the china that had been broken. She was so surprised and grateful. I have inherited my grandmother's china and hope that you will be able to help me fill in what is missing from her set. Because of my past experiences with you, Replacements was the first company I thought of to help me. Thank you for all your help in the past and for your time and help I am confident you will provide in the future. A very satisfied customer."

L.C., Dimondale, MI

"Love that you have my patterns and the stock has been excellent. Glad I found you. My pattern is over 35yrs old as I bought it when I was first married and did not get enough pieces at that time just starting out. So being able to fine Replacements has given me the opportunity to add to my set at affordable prices, and I can now pass them along to family."

C.M., Bluff City, TN

"I have dealt with your store for at least 18 years, back when it was a much smaller place. I have always found your employees most courteous and helpful, and all my purchases have been received in perfect condition. I never get tired of stopping by when we travel through your area. It is such an incredible treat."

C.K., Ouray, CO

"I love your company."

S.A., Bloomfield Hills, MN

"I have dealt with you folks in the past and have been very pleased. Have even visited your store!"

P.L., O Fallon, MO

"I like doing business with Replacements, Ltd. because they listen, and I feel I can trust them to carefully fill the order."

S.W., Derry, PA

"Your store is delightful!"

J.E., Savannah, GA

"Nice, easy to use web site. So many patterns to choose from, very nice. Always on the lookout for my grandmothers silver pattern."

N.N., Orlando, FL

"Replacements is an excellent source for both finding and researching china and glassware. Thanks!"

L.F., Weeki Wachee, FL

"Great site! Thank you!"

K.R., Mount Clemens, MI

"I love you people!"

P.S., Chesapeake, VA

"I love everything about your company. Amazing corporate culture! You are my 'go to' source for all my china, glass, etc. needs. I refer you to anyone who's looking for the type of services you offer. Thanks for a trustworthy experience."

C.S., Potomac Falls, VA

"Replacements has fabulous customer service. I appreciate the time that the representatives spend when I place my orders."

P.D., Granger, WA

"You have very pleasant people on the phone.. I called in my order because I enjoy the person to person interaction I get, which is not possible by ordering on line."

N.L., Omaha, NE

"There seems to me, to be an infinite amount of variation in dishes and crystal patterns. Replacements can handle all of that information with ease and also have knowledge of any china or crystal pattern in the known universe. When they ship, everything is packed to perfection so there is no chance of any breakage. My mother began buying dishes and crystal from Replacements years ago, and now with computer system and e-mails (they also send letters through "snail mail", if that's your preference), they can easily keep customers in the loop for the perfect pieces to make sets complete and replace that broken piece."

M.P., Chattanooga, TN

"I visited your store this spring and had the best time. It is overwhelming."

D.R., Los Angeles, CA

"You always seem to have pieces in my favorite pattern. Thank you."

H.G., Longmeadow, MA

"I have used your service many times."

J.L., Rock Hill, SC

"In a recent move we had broken a Lenox holiday candlestick that had been in the family for many years. I immediately picked up the phone and described the candlestick to your customer service dept. The individual was so accommodating and patience as I tried to describe the candlestick. Within minutes he had located the candlestick in your inventory and forwarded me a color photo. I was heading up to Greensboro that next weekend and they had it waiting for me. We cannot thank you enough. Thanks to you those candlesticks will once again be displayed on our dinning room table this holiday season."

M.M., Fort Worth, TX

"Very pleased with services and delivery."

C.S., Emerald Hills, CA

"Love your site"

V.N., Yukon, OK

"Your phone representatives have always been both professional and friendly. And I have been quite satisfied with each order."

R.W., Beaverton, OR

"Your quality and service with the variety of selections, plus the ease of ordering have no equal and I should know as I do all my shopping online."

More Pages of Letters From Our Customers!

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