Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.B., Syosset, NY
"I am an old customer and have always been pleased with your service."
M.W., Galena, IL
"Really pleased - phone staff was very personable and friendly and the package was expertly packed. I would order from you again!"
C.C., Henderson, NV
"I like to order on the phone and talk to a real person. I like to order all my china and silver etc from your company because I have dealt with you for a long time. I appreciate your customer service. I recommend you to all my friends and relatives."
H.M., St. Clair, MI
"Thanks for your help!"
L.P., Portland, OR
"I have used your service successfully, previously."
C.C., Spring Hill, FL
"You are the very best!!!!!"
G.B., Fairbanks, AK
"My husband and I both have always been impressed with your service and the availability of exquisite items. We particularly enjoyed visiting your place when we traveled there. It has been great to have free shipping. We are always confident that we can get good information quickly by phone or email and a good product, well handled. Your products are always meet our expectations. We appreciate you!!"
M.W., Aiken, SC
"I have ordered in the past and have always been well pleased."
B.M., Black Mountain, NC
"I have shopped and toured your facility, and brought several others to do the same. Every employee is so personable, helpful, and truly seem to love what they are doing. I love the pets too! I am thankful for your company and so happy that you have been successful in all ways. Love you all!!"
CO.C., Sanford, NC
"On November 5th I called Replacements regarding an item I saw on the showroom floor while visiting a few day before. I asked the representative if he could help me in locating the item as I wished to purchase it without having to take another drive to your location. He immediately transferred me to a salesperson on the showroom floor. She was able to locate the item based on my description and complete the transaction over the phone. I received the item (well packed) on my doorstep just a few days later. I have had several dealing with Replacements and have been extremely satisfied with the quality of products as well as the high standard of customer service. Not only will I continue to be a customer of Replacements, but will happily recommend you to friends and family."
B.H., Victoria, TX
"I have saved "Replacements" in my favorites folder. Finding the items I wanted to replace was easy, delivery was fast, cost was very reasonable and the packaging for shipment was wonderful with little chance of breakage. I am on the wait list for two items not available at the moment. I didn't think I would ever be able to replace pieces after all this time& but it's almost a complete set again. Thank you, Replacements, Ltd.!"
C.O.C., Sanford, NC
"Customer service is excellent in the showroom and on the phone. I was at the showroom for my second time yesterday, but took the tour for the first time. I enjoyed the tour very much. Will keep Replacements on my list of things to do when I have visitors come from out of state."
M.S., British Columbia, Canada
"Love your store and site...love to have this found if possible...thanks!!!"
C.H., Durham, NC
"All of the staff we encountered on our 2 visits were very courteous and welcoming. I was pleased that when the pieces were brought out, they brought out a selection -- I didn't realize the pieces could have such a variation in them and the glass stem was quite a bit shorter on some of the pieces. I only discovered this by seeing them in the store, but that is something you may want to alert online customers to check and call before ordering. Only the diameter of the glass bowl was indicated as its distinguishing factor online. Thanks for a great experience -- I'd long thought my mother's crystal that had broken over the years couldn't be replaced, so I was thrilled to be able to complete my set again since I hope to pass this set down to my son and his wife."
B.S., British Columbia, Canada
"I have always been very pleased with both the products provided by your company and the service. My last order just arrived yesterday, and everything was in good order. It's great that the shipping rates to Canada now include brokerage charges, taxes and duties ensures that there are no surprises when the shipments are received and no additional payments are required."
C.W., Montvale, NJ
"Excellent and pleasant customer service associate. Quick shipment and product arrived in perfect condition."
J.S., Tampa, FL
"Your customer service is excellent. Your representatives are always pleasant and helpful. I have never encountered a problem using Replacements, whether ordering on line or through customer service. Once, I just had a simple question and your representative volunteered to personally place my whole order for me saving me accessing the web page again....And she did it with a smile."
G.A., Brick, NJ
"I inherited a beautiful CHINA said and when I put the China set away I realized that there was a minor chip in one of those cups and was so thrilled that you carried it I am ecstatic and thanks to you I have a complete set."
J.M., Alberta, Canada
"I am always impressed with the range and quality of merchandise available, and the high standard of customer service I have experienced when ordering from Replacements. I can always count on Replacements to help me to add to or finish a pattern. Items are packed with extreme care and shipped promptly, always arriving before I would expect. I wouldn't deal anywhere else. Items are packed with supreme care and are shipped promptly, so that they consistently arrive in good time. Your staff is extremely pleasant, knowledgeable, and professional, reasons that I do order over the phone instead of online. I have never encountered a surly employee, and l always feel that my business is appreciated."
C.B., San Diego, CA
"The Vietri pitcher was very hard to find so we were very happy that it was available. The ordering process was easy and shipping was quick. The item is a perfect replacement for a similar piece that was accidentally broken. I called to ask if you had any additional similar items. The call center did an excellent job of answering my questions."
D.B., Vienna, VA
"Thank you for providing this excellent service!"
L.M., Rockville, MD
"YOUR SHOP IS AWESOME!!!!! Not only have I found really beautiful, quality items on your site, but the prices are out of this world! Beautiful items, low prices, wide inventory, more than something for every taste and collector, what more could you ask? Thank you."
B.B., Royse City, TX
"You have some beautiful items."
E.D., Taunton, MA
"I love I can get my discontinued china, any piece and I have, and your items are the best quality and your site promptly processes your order and gets it to you in no time at all."
J.T., Winston Salem, NC
"Visiting your store is always a positive experience. It combines the best of a shopping environment with a museum experience. Your employees are pleasant and very helpful."
R.B., Brandon, MS
"Love, love Replacements.com and the professional friendly and knowledgeable staff. Professional, friendly, and fast delivery!"
T.R., Fort Worth, TX
"Very fast, professional turn around with information."
N.A., Spokane, WA
A go-to business for broken and missing china and silver."
N.H., Santa Monica, CA
"I dream of touring your place."
J.M., Gallatin, TN
"Loved the plates we got, they were beautiful and made my husband so happy to see his Aunt Maud's pattern again."
E.S., Chapel Hill, NC
"Have been a customer for many years. You must be doing something right. I continue to come back to you for silver/china."
S.M., Dallas, TX
"I have been a customer since 1984 - love that you find the old stuff! Such a blessing."
V.M., Palm Desert, CA
"Thanks for all your assistance and great customer service through the years!!"
C.S., Decorah, IA
"The pieces you have sent me are wonderful and I hope you can find the additional pieces I need to complete my set."
M.F., Grandview, MO
"Your customer service personnel are always very helpful and courteous. Also, everything I've ever ordered has arrived in perfect condition. Kudos to the people who take orders and pack them for shipping."
F.T., Thomasville, NC
"Great job in finding my Carnival punch bowl."
M.H., Bingham Farms, MI
"Over the summer I had some silver restoration work done by Replacements, and I was VERY happy. It was not inexpensive, but the work was excellent, and I was extremely pleased. I would not hesitate to recommend Replacements for restoration work."
D.H., Coraopolis, PA
"I lose track of time when browsing on Replacements.com; takes me through my childhood, finding things I haven't seen in years and I remember that my grandmother had that set."
S.H., Tyler, TX
"Well, you're great! I've done business with you since the 70's and my mother before me. Every single time I have ordered, I have received my package exactly when expected and, I am more than happy to say, never once has there been one thing broken. I thank you."
C.H., Tonganoxie, KS
"You seem to be a pleasant place to shop, very helpful so far. Thank you."
More Pages of Letters From Our Customers!