Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.O.C., Sanford, NC
"Customer service is excellent in the showroom and on the phone. I was at the showroom for my second time yesterday, but took the tour for the first time. I enjoyed the tour very much. Will keep Replacements on my list of things to do when I have visitors come from out of state."
M.S., British Columbia, Canada
"Love your store and site...love to have this found if possible...thanks!!!"
C.H., Durham, NC
"All of the staff we encountered on our 2 visits were very courteous and welcoming. I was pleased that when the pieces were brought out, they brought out a selection -- I didn't realize the pieces could have such a variation in them and the glass stem was quite a bit shorter on some of the pieces. I only discovered this by seeing them in the store, but that is something you may want to alert online customers to check and call before ordering. Only the diameter of the glass bowl was indicated as its distinguishing factor online. Thanks for a great experience -- I'd long thought my mother's crystal that had broken over the years couldn't be replaced, so I was thrilled to be able to complete my set again since I hope to pass this set down to my son and his wife."
B.S., British Columbia, Canada
"I have always been very pleased with both the products provided by your company and the service. My last order just arrived yesterday, and everything was in good order. It's great that the shipping rates to Canada now include brokerage charges, taxes and duties ensures that there are no surprises when the shipments are received and no additional payments are required."
C.W., Montvale, NJ
"Excellent and pleasant customer service associate. Quick shipment and product arrived in perfect condition."
J.S., Tampa, FL
"Your customer service is excellent. Your representatives are always pleasant and helpful. I have never encountered a problem using Replacements, whether ordering on line or through customer service. Once, I just had a simple question and your representative volunteered to personally place my whole order for me saving me accessing the web page again....And she did it with a smile."
G.A., Brick, NJ
"I inherited a beautiful CHINA said and when I put the China set away I realized that there was a minor chip in one of those cups and was so thrilled that you carried it I am ecstatic and thanks to you I have a complete set."
J.M., Alberta, Canada
"I am always impressed with the range and quality of merchandise available, and the high standard of customer service I have experienced when ordering from Replacements. I can always count on Replacements to help me to add to or finish a pattern. Items are packed with extreme care and shipped promptly, always arriving before I would expect. I wouldn't deal anywhere else. Items are packed with supreme care and are shipped promptly, so that they consistently arrive in good time. Your staff is extremely pleasant, knowledgeable, and professional, reasons that I do order over the phone instead of online. I have never encountered a surly employee, and l always feel that my business is appreciated."
C.B., San Diego, CA
"The Vietri pitcher was very hard to find so we were very happy that it was available. The ordering process was easy and shipping was quick. The item is a perfect replacement for a similar piece that was accidentally broken. I called to ask if you had any additional similar items. The call center did an excellent job of answering my questions."
D.B., Vienna, VA
"Thank you for providing this excellent service!"
L.M., Rockville, MD
"YOUR SHOP IS AWESOME!!!!! Not only have I found really beautiful, quality items on your site, but the prices are out of this world! Beautiful items, low prices, wide inventory, more than something for every taste and collector, what more could you ask? Thank you."
B.B., Royse City, TX
"You have some beautiful items."
E.D., Taunton, MA
"I love I can get my discontinued china, any piece and I have, and your items are the best quality and your site promptly processes your order and gets it to you in no time at all."
J.T., Winston Salem, NC
"Visiting your store is always a positive experience. It combines the best of a shopping environment with a museum experience. Your employees are pleasant and very helpful."
R.B., Brandon, MS
"Love, love Replacements.com and the professional friendly and knowledgeable staff. Professional, friendly, and fast delivery!"
T.R., Fort Worth, TX
"Very fast, professional turn around with information."
N.A., Spokane, WA
A go-to business for broken and missing china and silver."
N.H., Santa Monica, CA
"I dream of touring your place."
J.M., Gallatin, TN
"Loved the plates we got, they were beautiful and made my husband so happy to see his Aunt Maud's pattern again."
E.S., Chapel Hill, NC
"Have been a customer for many years. You must be doing something right. I continue to come back to you for silver/china."
S.M., Dallas, TX
"I have been a customer since 1984 - love that you find the old stuff! Such a blessing."
V.M., Palm Desert, CA
"Thanks for all your assistance and great customer service through the years!!"
C.S., Decorah, IA
"The pieces you have sent me are wonderful and I hope you can find the additional pieces I need to complete my set."
M.F., Grandview, MO
"Your customer service personnel are always very helpful and courteous. Also, everything I've ever ordered has arrived in perfect condition. Kudos to the people who take orders and pack them for shipping."
F.T., Thomasville, NC
"Great job in finding my Carnival punch bowl."
M.H., Bingham Farms, MI
"Over the summer I had some silver restoration work done by Replacements, and I was VERY happy. It was not inexpensive, but the work was excellent, and I was extremely pleased. I would not hesitate to recommend Replacements for restoration work."
D.H., Coraopolis, PA
"I lose track of time when browsing on Replacements.com; takes me through my childhood, finding things I haven't seen in years and I remember that my grandmother had that set."
S.H., Tyler, TX
"Well, you're great! I've done business with you since the 70's and my mother before me. Every single time I have ordered, I have received my package exactly when expected and, I am more than happy to say, never once has there been one thing broken. I thank you."
C.H., Tonganoxie, KS
"You seem to be a pleasant place to shop, very helpful so far. Thank you."
N.M., Raleigh, NC
"Over a long period, I've watched you grow and adhere to your principles. I use Replacements as a first resort because I know I won't have to go farther."
S.R., Maquoketa, IA
"Your company is an original. It gives me peace of mind to know that I can use my best china during the holidays and, if something were to break, I can look to Replacements to replace it! PS: I LOVE YOUR SITE!"
S.M., Hutchinson, KS
"I have used you for years and have been very pleased."
B.S., Seattle, WA
"You were great! I hadn't had much hope there could be replacements for my dishware. But you were able to find what I wanted in what appeared to be a relentless search on your part. The ordering, payment process, and shipping was painless. The packaging was truly amazing...such care given to safely wrapping a purchase is not often seen to this degree. As I said, you were great and I've already recommended your company to others. Thank you!"
K.H., Cockeysville, MD
"Best place to find odd pieces."
T.B., Many, LA
"You guys are the best, I know I can count on your friendly staff to help me out!"
L.S., Lake Charles, LA
"Your products are always wonderful. Thank you for providing such a great service."
P.L., Freeport, FL
"I love the convenience of shopping with you. Also, the merchandise is so well-packed that I have NEVER had even a hairline crack in anything. Service is great."
L.B., Decatur, AL
"I appreciated getting what I needed, and having it arrive In just a few days. I am amazed at the wide variety of items you have."
M.H., Santa Rosa Beach, FL
"The speed and efficiency in your representative taking my order over the phone was impressive. I have never ordered anything online or by phone so quickly. Thank you for great service."
B.E., Rochester, NY
More Pages of Letters From Our Customers!