Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
B.C., Bradenton, FL
"The most important question is: AVAILABILITY! I've owned my set of dishes for a number of years. When I broke the bowls which I ordered from you, I was heart broken! I went online to find you! I preferred to speak to you by phone to order. You said you had only three - I offered to take all three and ask for a small break in price" which you were not interested in doing. Your packaging was magnificent - I cried when I held the bowls in my hands again."
J.H., Traverse City, MI
"You have been a great help in finding some hard to find pieces and your prices are very reasonable."
K.P., Las Vegas, NV
"I'm so excited I found your site."
V.B., East McKeesport, PA
"In all of my experiences with your staff, whether by e-mail, phone or in person, I have found them to be exceptionally friendly, courteous, thorough, and professional. I enjoy doing business with you because of your staff."
J.J., Cleveland, OH
"Great company with great positive happy people!"
M.T., Sunset Beach, NC
"I buy Replacements for broken/damaged items in my Discontinued glassware pattern, so that I may continue to have a complete set. I have over 200 pieces of the pattern for which I buy replacements. Great Customer Service! Fast, Clean, & Hassle-Free. Protection of items during shipping is exceptional, as I have Never received a broken or damaged item in the many years I have been dealing with your company. Keep up the good work!"
J.P., Jamestown, NC
"I continue to be impressed with the quality of your work and the professional warmth of your staff."
C.R., Winter Park, FL
"Have visited you facility and have used your service previously."
J.E., Holladay, TN
"Very happy to discover your service. May thanks!"
L.G., Shreveport, LA
"Greatest place to order hard to find items. Keep up the outstanding work!"
R.C., Phoenix, AZ
"I have been a customer of yours since 1969 and have always had good luck finding missing pieces to my patterns. I have recommended Replacements, Ltd. to several friends !!"
M.K., Fort Worth, TX
"I have always appreciated our dealings. I have gone to you for several purchases and have always been pleased with the results."
R.K., Ontario, Canada
"I received the two articles I ordered just as promised. The service was wonderful and your company had remembered that I needed something in this pattern for literally years. I was impressed."
S.C., Midlothian, VA
"I have always been more than pleased with Replacements' available products, customer service and overall performance as a company. Thank you and keep up the great work!"
M.T., Milton, MA
"The most helpful feature of your service is notification of availability of an item in the 100-year-old pattern from my husband's family that we use daily and have rarely found anywhere else."
M.C., Northridge, CA
Your people are great to place an order with. They know the merchandise, will research the condition. I enjoy this personal contact. I have been a customer for years and will continue to order by phone. Thank you for making each purchase a delightful experience. I have complete confidence in ordering. Every piece I have received (and that must be in the hundreds by now) has meet or exceeded my expectations....this also holds true for china and silver pieces I have ordered that are between 50 and 100 years old."
V.Y., Lincolnton, NC
"I loved seeing some of the dogs that get to come to work there".
R.C., Johnston, RI
"When people like you take the time to individually wrap each piece, and then bubble wrap the whole order to ensure safe shipment, I am very impressed. Not only was I impressed with the way you handled my order, my order arrived at my home in exactly the amount of time you said it would. I would definitely refer your company to my family and friends. Again thank you for a job very well done!"
J.B., Minnetonka, MN
"It is a great website. I had my mothers dishes from 1925 and needed some replacements. Using your Replacement Co. I found them and was so happy that they were still available."
D.A., Dallas, TX
"I appreciate the friendliness and efficiency of the customer service representatives. Your shipping is usually very fast and the items are well packed. Registering pattern preferences online is easy and quick. I appreciate the updates for hard-to-find items, such as the punch cups for Butler's Pantry. Most of our patterns have been discontinued, so we are eager to know when a piece that we need is available for purchase."
K.C., Jackson, TN
"I have ordered from your company several times, always with good results."
B.B., Summerville, SC
"I love your store."
J.E., Katy, TX
"Long time satisfied customer."
T.K., West Chester, PA
"I was very excited to find your site to add to my grandmother's china!"
M.L., Raleigh, NC
"Replacements is a model for retail customer service and for treatment of employees. I love to go there!"
M.K., Goleta, CA
"I am happy that you carry this pattern. Over the years my original dishes got broken for one reason or another. I was delighted to learn about your company when I did several years ago. I am delighted that I am able to replace some of my dishes."
V.S., New York, NY
"I have always been happy with your company's service."
A.M., Raleigh, NC
"Love to visit your store!!"
M.K., Charlotte, NC
"Wonderful warehouse and employees - was surprised by everything you carry...will be back and share with friends too. Love that you are dog-friendly too!"
S.T., Broomfield, CO
"You're the greatest!"
M.W., Maitland, FL
"I love this website!"
P.P., Shelton, CT
You have always been so resourceful in finding extras for my pattern! Thank you!
L.K., Pittsboro, NC
"Thank you so much for the service that allowed me to register that I was looking for something. I broke a mug that my mother loved, and it meant so much to me to be able to replace it. You didn't have it when I first looked, but you emailed me when you got some in stock."
J.B., Napa, CA
"I find your service above the norm, and I always like knowing about the 'item' first hand. You have always been very helpful and prompt with information needed. Thank you for your service."
K.F., Knoxville, TN
"I continue to marvel at the total operation--and be impressed."
B.A., Memphis, TN
"You do everything I can think of to give service."
L.W., Greensboro, NC
"Great experience. Always enjoy visiting and usually I purchase something."
M.T., Ontario, Canada
"You had the set I wanted when no one else did, thank you, it was worth the expense to me. They are lovely and well packaged for shipping."
S.N., Columbus, OH
"I originally purchased stainless when a few pieces were lost and also bought my stoneware from you. I am a faithful customer to companies who value my business."
V.H., Kamuela, HI
"Your customer service personnel handled my question regarding size of an item very patiently and politely. I was asking for a particular descriptive sizing of a spoon in a pattern that I needed to replace. She was knowledgeable and took the time to address my need."
More Pages of Letters From Our Customers!