Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
G.P., Glenn Dale, MD
"I undertook a project to inventory each of the fine china patterns collected over the years but had no idea how to approach this task. After contacting Replacements, Ltd. regarding a Johnson Brother's, Blue Willow pattern a very friendly representative invited me to allow her to research the items for me over the phone. In doing so, I learned this particular series under this pattern was discontinued nearly 10 years ago. But, the representative located them, although out of stock within Replacements, Ltd.'s inventory. To my amazement this series have become an unintentional investment which I could never contemplated! As a result of such helpful advice and assistance, I've undertaken the task of inventorying other manufactures and patterns in my collection including Lenox, Butler Pantry, Buffet, Christmas, and Gourmet patterns. Thanks to Replacements, Ltd.'s representatives who went beyond the boarders of patience with my ignorance, I've learned how to research and print pictures of items from your website and received instructions on how to photograph other hard to locate items and send to Replacements, Ltd. to research for me."
W.P., Oxford, MD
"Great company to work with! I have been ordering from Replacements for over 20 years and have never been disappointed. This is a company you can order from with complete confidence."
M.L., Scarsdale, NY
"I am very pleased with your product and will use you again in the future."
S.M., Heath, OH
"I ordered by phone. The person was very knowledgeable about the pattern and size of the replacement bowl I wanted. Every thing went just as he said and I'll give him 5 stars. Thanks for the good service."
J.E., New York, NY
"LOVE your service! I was so excited to finally find out the name of my grandmother's sterling (from 1937 or so). I was missing a few pieces when my mother gave me the set and I wanted to fill in so I'd have a complete set. I had a modest order (about $250) but it was not modest in terms of sentiment. I am THRILLED to now have a complete set of my grandmother's sterling. In today's high tech society it's refreshing to have some have a customer service associate who was very helpful, personable and NOT located offshore. The associate I spoke to made me feel like I was a valuable customer."
S.K., Houston, TX
"I've been a Replacements Ltd. customer for many, many years. You've helped me add to existing flatware and china as well as replace broken pieces of china. Your customer service staff are second to none...they are always friendly and cheerful. I'm waiting to get to North Carolina so I can visit your showroom! I'm always pleased with your service."
J.B., Bartlesville, OK
"Neat site to check out vintage dishes."
C.W., Greensboro, NC
"There really isn't a better place than Replacements that I've experienced. Your staff is so knowledgeable and always goes the extra mile to help, which makes me willing to go the extra miles to get there, when I can; or shop on-line, when I can't."
C.D., Exelsior, MN
"I really appreciate the customer service and how quickly my order was shipped."
J.W., West Sacramento, CA
"I have been looking for this piece for 6 years! I am delighted to finally have it! Thank you!"
L.F., South Yarmouth, MA
"Enjoyed the tour so much! Now I can just picture the process my order goes through. Loved the pet policy, too. The way the orders are packed is great! I never worry about damage occurring during delivery."
P.Z., Saint Marys, GA
"Huge selection of timeless pieces!!"
C.L., Voorhees, NJ
"Great company! Very good customer service!"
J.H., Fieldale, VA
"Any time I have visited, whether to shop or sell, staff have always been friendly and helpful."
P.R., Media, PA
"Staff are always helpful and friendly. I have been using your services for many years and recommend you to others. Additionally, I have been both a purchase and a seller with Replacements. In all instances, you have been wonderful to deal with. I have completed sterling silver place settings, several china services along with serving pieces. I am a delighted customer. Thank you and your staff so very much."
T.R., Georgetown, TX
"The people who answer the phones are fantastic. That is the real reason I called to place my order instead of using the web site. They are helpful, friendly, and know your company! I can also add that the quality of the products match the personnel. Replacements, Ltd. is very honest and more than happy to work with their customers! No shipping worries either."
L.C., Newfields, NH
"Since finding your wonderful company I never worry about using good china, crystal or silver. Because you will have more to replace them if lost or broken. Also, it is much fun to shop for gifts for my children and other loved ones."
P.L., Charlotte, NC
"The Retail Store, warehouses, etc. are all most impressive and each employee we saw had a smile on their face and so nice and friendly in all areas while we were on the tour, which was very well done and we enjoyed it. Thanks for a really nice visit."
A.B., Houston, TX
"Your phone support rep that I conversed with and placed the order through was extremely helpful, courteous and professional and made the buying experience very pleasant."
M.S., Duluth, MN
"Replacements, Ltd. is the only company I know by name that offers this service. Also, I have been to the store in North Carolina, which helped me bond with your business. I did read comments from customers, too, which were very positive."
F.H., Overland Park, KS
"My china pattern is old, therefore, I was pleased I could find a replacement plate for the one that broke. Service was great by phone. I started to purchase online but appreciated having a phone number to call. Thank you!"
W.P., Toronto, Canada
"I am a very satisfied returning customer."
N.N., Orlando, FL
"Love this site!!"
N.B., Fair Oaks, CA
"Love this site!!!"
P.C., Palm Harbor, FL
"I have always been very pleased with my dealings with your company and your employees-always cheerful, unfailingly polite and helpful-whether in person or on long-distance phone. In all the years I have purchased from you I have never received a single broken item. Over the years I have always recommended you enthusiastically. Keep up the great employees!"
B.C., San Clemente, CA
"The lady that helped me was very, very helpful. At 83 this was my first online shopping and she was so encouraging! Making it a fun experience ....thank you!"
K.K., Colchester, VT
"Thank you for a great service and a really pleasurable shopping experience. I love the circulars that arrive in the regular mail....it entirely makes me shop with you. Also, I had a return recently and was so impressed with the way it was handled and the very personal attention I felt I got from your staff as they tried to locate a specific requirement I had. It's a pleasure to do business with you."
H.G., Denliquin, Australia
"A wonderful service."
B.B., Atlanta, GA
"There's not much to add when you're dealing with perfection!! You guys are the best: pattern identification, notification of available pieces, flawless customer service on the phone (because I often have a question which can't be addressed on-line), well-packed and protected shipping, and reasonable prices for items which are antiques (no longer produced) and would otherwise be unavailable to me."
R.W., Kingsport, TN
"I enjoy your showroom."
N.N., North Salt Lake, UT
"I had given up hope of replacing the broken knife blade for my sterling silver carving knife. None of the jewelers I talked to had any ideas. Replacements did a wonderful job and the knife looks as though it has never been used. Thank you so much--I am thrilled!"
T.W., Charlottesville, VA
"You guys are amazing. You helped me find my great grandmothers silver, a china pattern from a movie I saw 30 years ago, and pieces to sentimental patterns that were lost in the Atlantic during a move. I love the web site, the show room, and everyone I've spoken with has been beyond fabulous! Thank you, thank you, thank you!"
T.M., Waynesburg, PA
"Nice surprise to find this site."
S.D., Woodstock, GA
"I have had superb service and been able to expand my china and glassware for holiday parties, and my daughter's pre-wedding parties. I was extremely excited to stumble upon my grandmother's China pattern too this month - not easy, as it was pre-war Japanese."
L.T., Laredo, TX
"Love the email alert! I have completed a set of china through this great service you offer."
M.F., Weymouth, MA
"Very helpful sales people!"
B.B., Potomac, MD
"It is always a pleasure to order from Replacements, excellent customer service, terrific prices and prompt delivery. Always able to help with what I am missing or what I want!"
K.G., Peabody, MA
"It's always a pleasure doing business with your company. The service couldn't be any better."
C.T., Towaco, NJ
"Thanks so much for your help. My mom's crystal and china bring back wonderful memories."
P.H., Blountville, TN
"This is such a wonderful way to find the pieces that I want. No need to drive from place to place, town to town trying to find something. It is but a phone call away. Super customer service----fast delivery and ALWAYS complete satisfaction. Thank you for doing what you do and doing it so well."
More Pages of Letters From Our Customers!