Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.W., Greensboro, NC
"Great experience. Always enjoy visiting and usually I purchase something."
M.T., Ontario, Canada
"You had the set I wanted when no one else did, thank you, it was worth the expense to me. They are lovely and well packaged for shipping."
S.N., Columbus, OH
"I originally purchased stainless when a few pieces were lost and also bought my stoneware from you. I am a faithful customer to companies who value my business."
V.H., Kamuela, HI
"Your customer service personnel handled my question regarding size of an item very patiently and politely. I was asking for a particular descriptive sizing of a spoon in a pattern that I needed to replace. She was knowledgeable and took the time to address my need."
S.R., New Brunswick, Canada
"I received my order today and everything was lovely. I'm very pleased with my purchases. Thank you for your prompt service."
J.L., Perrysburg, OH
I have been well satisfied with every piece I have received from you. Thanks.
T.M., Baker, FL
Your site is very helpful and glad you take the time to keep up on all old and new patterns your site is awesome thanks so much for it being free as well.
K.H., Honea Path, SC
"The product was available, but had production from Japan, Portugal, and China. I needed to know if they were the same, as my set is from Portugal. The extremely helpful lady I spoke to pulled samples of all three so she could assist me. I am really impressed with her level of helpfulness! This was my first order, but I would definitely do it again."
J.D., Ontario, Canada
"We very much appreciate your excellent customer service. Also important to us is knowing the complete cost of shipping, including all duties and custom brokerage fees."
S.J., Farmingdale, NY
"I appreciated your excellent service. From checking for availability of item, to ordering, and delivery. First time customer, I would use your service again."
F.L., Steuben, ME
"Quality Items undamaged.........Professional and knowledgeable staff on the phones....top of the line packing and shipping.......I have given up on E Bay. and pay pall way to hard to deal with and to complicated. Keep up the good work and standards."
L.T., Lancaster, KY
"I like your site because it has given me information on the value of china, ironstone, and other collectables I own. I purchased a few extra serving pieces for my discontinued china. The pictures are clear and help to identify pieces, easily. I have found Replacements to be a valuable service."
E.Y., Essex, UK
"I thank you for such a wonderful site where I can replace if possible jars that have been broken and some lids if possible to replace the broken ones of those. My collection was bought for me by my Dad who has passed away so I would like to keep the whole thing going if possible."
D.M., Thomasville, NC
"The store is beautiful - always decorated wonderfully! Each and every customer service rep I have worked with has been extremely helpful and pleasant. Every employee is so pleasant, including the ones who bring the items from stock to the showroom. During the tour of the warehouse, the employees all had such an upbeat attitude. Management has done a wonderful job hiring such a great group of people. It is a joy to shop with you."
A.C., Orland Park, IL
"I have dealt with you for years and have been happy with your service. I have used your pattern identification service with great success for china, crystal glassware, and silver plated sets. Your staff is both extremely helpful and pleasant! I have enjoyed my contact with you so much that when I found myself in your area, I just had to visit, of course, I brought a new customer with me!"
S.S., Chicago, IL
"I have bought Replacement items before - great service! It was especially helpful when I was able to replace the gravy boat for my mother-in-law's Noritake Ocala china, that had been discontinued in 1931. The look on her face clearly showed how wonderful Replacements is with their service."
L.L., San Antonio, TX
"I'm a previous customer of Replacements. Great shopping experience. I just requested Replacements to locate pieces of my mother's china (circa 1936) because I trust Replacements to go out of their way to find it. Thank you Replacements for your commitment to customer satisfaction."
M.P., Chapin, SC
"The store is beautiful. Every employee I encountered was friendly and helpful. I love the fact you allow dogs even though I don't have a companion at present time."
S.H., Littleton, MA
M.R., Jackson, MS
"Your customer service dept is top-notch. I also appreciated the prompt arrival of my purchase."
B.F., Mocksville, NC
"I LOVE Replacements! I have always had a great experience with your website, and the customer service folks when I call. I especially love to visit your facility. The people who work for you are amazing. It shows that they enjoy working for you. I always feel like they really want my shopping experience to be a great one. The seasonal displays in the showroom are a feast for the eyes! Thank you from the bottom of my heart for such a wonderful place to shop. I am a collector of beautiful tableware, and Replacements has truly been one of the personal pleasures in my life."
B.K., Kernersville, NC
"You are wonderful and we will recommend you to others."
D.H., Boca Raton, FL
"I have used your company for many years. You have helped with silver, stainless, crystal and demitasse cup liners. I am having you try to locate two things right now. I have complete confidence that if anyone can find what I need to fill in my grandmother's china and a Waterford glass that needs to be replaced, it will be your company."
C.C., West Sussex, England
"I have used you in the past and you have been great."
J.N., Washington, DC
M.S., Niagra Falls, NY
"Replacements has been my "go-to" source for dinnerware, etc., for probably 20 years. Wouldn't look anywhere else!"
V.A., Dunedin, FL
"Used your company before happily."
S.K., Howell, MI
"I have visited your store and have ordered from you for silverware and china; always impressed with salespersons knowledge of desired items. Thanks for being available for phone orders."
J.P., Wentworth, SD
"The service from the representatives is always outstanding. I've been working on completing my china pattern for over 42 years. It's tradition in my family that the youngest granddaughter inherits her grandmother's china, so I want to make sure my granddaughter gets a complete set large enough for a big family gathering. She loves to cook just like her grandma, so this is a VERY special service for me personally."
P.L., Rogers, AR
"I love you guys."
J.J., Baton Rouge, LA
"Over the last several years, I have spent a few thousand dollars on your website. I really appreciate what you do because I have a wealth of patterns to choose from as well as older patterns I have. I have no regrets. I am very happy with your packaging. I have never received anything broken."
E.C., Moberly, MO
"I've ordered several times from you and am very happy with everything!"
P.P., New York, NY
"Love window shopping online at all your stuff!!"
P.F., Ormond Beach, FL
"My husband and I love going into the store and browsing. We do go with a purpose-to purchase items for my set. Everyone is always very friendly and helpful. And sometimes, we purchase other things we see. I am a retired Insurance Adjuster so I have known about Replacements for a long time."
P.S., Stone Mountain, GA
"I've used your services before and was very pleased with them. My husband & I have been married for 30 years. Our 1st set of flatware which we loved contained 8 place settings. Over the years we began to more entertaining and found our flatware on Replacements.com. Today our set can serve 30! Thank you."
J.G., Dearborn, MI
"Your showroom is beautiful and your staff friendly. Your business really seems like a great place to work and your staff seem genuinely happy. After seeing your facility in-person, I am even more likely to purchase from you online in the future, as I have a better appreciation for what you have invested into keeping this service" available to everyone, with an outrageous investment in inventory and storage. In the past I thought of Replacements as a slightly more expensive eBay shopping experience, but now I value you all more. Never stop giving free tours, it is worth it's weight and investment as a marketing strategy ... same with free pattern ID; fabulous service leads to loyal customers. I've posted some of my photos on Facebook and everyone wants to know where I've been and is commenting on the wall of china. Brilliant displays on your behalf. Great job."
J.C., Spring Hill, FL
"I found your service excellent. Your website is beautifully organized and easy to use. The joy of suddenly seeing a familiar pattern is like finding an old friend. I love the fact that Replacements will keep searching for a particular pattern and email a notice when it has been located. The person who helped me on the phone was very knowledgeable and customer friendly. Our order was shipped quickly and packaged to perfection. I will definitely be calling you again. Many thanks!"
S.W., McGrady, NC
"Love the retail center. The staff is wonderful. I always look forward to stopping while I am in the area. The staff always gives me the opportunity to inspect a piece before I purchase. Shopping in person is much more fun than shopping/ordering online. However, I live more than an hour away so the online option is good."
B.P., Del Mar, CA
"I have bought silver in the past and am very satisfied. I like the way your website is set up, it is so easy to navigate. The response was very quick concerning the items you had on hand for the pattern I was interested in. "
D.M., Surprise, AZ
More Pages of Letters From Our Customers!