Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.S., Baltimore, MD
"I wanted to thank you so much for your amazing service. My order of antique china arrived so quickly, in plenty of time for the holiday, and in perfect condition. Your packing people are fantastic! I was impressed with how carefully each piece was wrapped and protected. My table looked gorgeous! I will definitely be ordering more pieces from you."
J.A., Lexington, KY
"Love your site"
N.P., Suffolk, VA
"You are fast. Thanks!"
M.P., Winters, CA
"Because I have found its service to be outstanding, I would always choose Replacements, Ltd."
B.H., Roswell, GA
"WONDERFUL SERVICE; THANKS SO MUCH! When I've had occasion to visit the store the sales staff have always been courteous and helpful (so appreciated nowadays). Further, it's nice to know that my patterns are available, if a replacement piece is required. (I never seemed to be able to find them when antiquing, so it's a great timesaver and service.) Thanks so much again!"
J.K., Washington, UT
"We have found your service to be a God send as we have had this china set since 1964. While the company gave a lifetime warranty they went out of business and frankly we would not have a set without becoming aware of your service. I remember as a child (70 years ago) every woman in my family had only parts of sets as breaks do occur."
A.R.H., Spring Branch, TX
"Have been a customer for decades! Have never been disappointed. My husband and I have been married for 50 years and have been customers of Replacements, Ltd. since the company started. We use Replacements in two ways: to order for ourselves and others as well as recommending our family use it when getting gifts for us. Over the 30-year span, we have completed nine sets of china, three sets of sterling silver flatware, and many other items. Not once have we or our family had any problem with an order, and any inquiries are promptly answered. Customer Service is exactly that: helpful and efficient without any high-pressure selling. It's truly a pleasure to use Replacements, Ltd."
L.E., Atlanta, GA
"I'm a long-time customer and really appreciate Replacements. Thank you for all you have provided over the years."
D.R., Melbourne Beach, FL
"I was glad to find your site! Once in your site, it was easy to navigate and find exactly the dinner plate pattern I was looking for after only a few clicks. The picture of the actual plate was right there for me to view and confirm I had found the correct dinner plate and pattern. I was also glad to read on your site the importance you place on proper packaging and shipping to ensure delivery without breakage. Thanks so much for your invaluable service through Replacements, Ltd!"
G.K., Olympia, WA
"Glad to find this website. Didn't want to have to start a new set of flatware."
P.B., Hookstown, PA
"Love your company"
S.D., Macomb, MI
"You are a lifesaver!!!!"
C.B., Evans, GA
"Very helpful website"
A.Y., Vacaville, CA
"I bought a number of pieces in the past and have been very satisfied."
R.B.R., Pinellas Park, FL
"I love your service!"
D.H., Vero Beach, FL
"Anyone wanting silver, china, crystal, etc. replacements would be wasting time looking if they didn't come to your wonderful replacement center."
S.V., Toronto, Ontario
"Amazed at your ability to identify glasses we got for our wedding 30 years ago."
C.C., Lynchburg, VA
"Always a happy customer!"
D.T., Joliet, IL
"I've ordered from your company and was very happy with the results."
J.H., Columbus, OH
"You guys are fabulous!"
N.M., Lake City, FL
"Great values. Hope to visit your factory the next time I'm in the area."
G.G., Paramount, CA
"Awesome website! You have the largest and most beautiful collection of pieces I have ever seen. You make me want to be a collector!"
K.K., St. Petersburg, FL
"Great selection and prices."
S.V., Santa Anna, CA
"I love Replacements.com"
T.W., Victoria, Australia
B.W., Great Neck, NY
"Excellent service in all respects."
M.L., Ontario, Canada
"Wow! I'm glad I found your site."
S.K., Manassas, VA
"Very nice to find a place to replace/add to my beloved pattern."
S.C., Okanogan, WA
"It is easy to navigate and understand this website. It is so comprehensive and including the pictures of each item is absolutely invaluable. I only discovered you a few weeks ago and already I have recommended your site to several friends and have heard positive feedback from them. Thank you so much for such a great site."
M.W., Boca Raton, FL
"Ordered before, prompt service."
P.H., Louisville, KY
"This is such a great company for individuals to have access for ordering hard to find products. I want everyone at your company to know how much it means to have such an organized, efficient, expedited way to order china patterns; especially patterns that have been discontinued. Kudos to your team!"
C.G., Michigan City, IN
"Your founder had a brilliant idea!"
G.B., Rocklin, CA
"I love being able to order from you!"
T.B., La Plata, MD
"Great company to do business with!"
J.K., Elkton, MD
"I have ordered from you before and you are amazing!"
L.B., Hayward, CA
"I really appreciate your site. I have a large incomplete set and have decided to complete my china set over the next year. It's a gift I can leave to my loved ones."
C.D., Stanton, CA
"So very excited I found your website. My china was handed down to me by my mother. My father surprised her with it before I was born, 59 years ago! I do need replacement pieces and thought there was no way this China Pattern would be anywhere 'out' there..to my surprise Replacements.com was there!"
J.H., Plainfield, IN
"We are very happy with our first purchase from you. I found the web site easy to understand and it was very easy to place our order. We have liked working with you so well that we have since learned how easy it is to get a quote for our old china. We have packed it up and its being shipped to you now to hopefully make back most of the amount we spent on the pieces we just purchased."
K.M., San Pedro, CA
"I love, love, love your website!"
J.G., Brooklyn, NY
"Many years ago a friend told me about Replacements.com and over these years, whenever I've needed to find a piece of a pattern, it's my first resource. Some years ago, I broke a piece of my sister-in-law's crystal that was handed down from her mother; she didn't know the pattern. I took photos of the glass and sent them in and -voila - not only was the pattern identified, but the pattern was listed and I was able to replace the glass and, in fact, augment her supply. You do a wonderful service and are so nice in doing it."
More Pages of Letters From Our Customers!