Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.J., Tallahassee, FL
"We were able to tour your facility and thoroughly enjoyed our guide who was so knowledgeable. All the facts and figures she was able to recite to us was mind boggling. I have placed several order with you and find your service superb."
M.C., Oxford, CT
"Great to have found you! Incredible website and selection!"
A.G., Huntsville, AL
"I felt hopeless in replacing pieces that have gotten lost or I've bought incomplete patterns hoping to find the missing pieces in antique stores. You can't know how relieved I was when I heard of Replacements, Ltd. You all have come through for me over and over."
D.G., Lynbrook, NY
"I am thrilled with the pieces that I ordered to begin completing the set passed down from my husband's grandmother! Thanks so much for an amazing service!!!"
D.M., Flint, MI
F.K., Fresno, CA
"I purchased several forks in the Queen's Fancy (Lion International) pattern a few years ago and was pleased with the prompt, courteous service provided. I will definitely order from you when I need any other items in discontinued lines. Thanks to everyone at Replacements, Ltd. for a job well done!"
A.P., Madison, CT
"Love your company!!"
J.D., Shirley, MA
"My china pattern was discontinued and Replacements, Ltd. had the pieces I needed. Thank you for such great service. My pieces arrived in perfect condition due to great packing."
M.G., Holiday, FL
"I have been a customer of Replacements for more than twenty years, buying and researching products many, many times. My satisfaction rate with your company is 100%. I never figured out how you could keep track, on a daily basis, of an astounding inventory of many beautiful (and small!) items in china, silver and crystal ! But you do, and with rapid information readily provided to the customer. Thank you for your quality customer service. I LOVE YOUR COMPANY!"
P.D., Franklinton, NC
"I am so pleased with my recent purchase. You had pieces of my grandmother's china, which was discontinued in 1953, before I was born. Not only do I have hopes of replacing a couple of chipped pieces, I have hopes now of increasing this set from service for 8 to 10 or even 12. The pattern is lovely, and no words can express my gratitude at finding you. The china pieces I ordered arrived promptly, unbroken and in perfect condition. I am almost overcome with joy. Thanks again and I look forward to increasing business with you in the future. Job well done by all!!"
A.C., Glendale, AZ
"Everything exceeded my expectations! I will hope to be shopping with you all in the near future."
L.H., Madison, GA
"The sales reps are not only nice, but thorough. The man I was speaking with took the time to explain some decorations on the pieces I was ordering - I never felt rushed or "just" another customer on the phone. In this age most sales people either do not know their product or will not bother to offer the time to find out. Never have had that feeling at Replacements."
S.S., San Angelo, TX
"Great to work with. Appreciate the helpfulness."
R.J., San Diego, CA
"Have used you before. It's amazing to me what you can find. Just when I was ready to throw away a whole dish set due to a couple of broken pieces, I found your site. Love you guys. Thank you."
K.R., Pascagoula, MS
"I starting using Replacements when I was attempting to buy additional silver pieces for a pattern that had been my mother's and I was giving it to my daughter on the occasion of her marriage. There were some pieces that I wanted, particularly serving pieces, and I was able to find all of them through your company."
M.T., Milton, MA
"You have developed a fabulous business."
C.P., Woodhaven, MI
I love your site."
L.W., Wichita Falls, TX
"Very pleased with the order I received from you."
R.U., Cary, NC
"I have been consistently pleased with your services and I'm happy to see your firm prosper, certainly due in part to superior employment policies and practices."
S.T., British Columbia, Canada
N.G., Houston, TX
"The best service."
A.W., Queensland, Australia
"Excellent service. Thank you."
R.G., Wilmington, NC
"Thanks, very professional!"
W.J., Oakton, VA
"Thank you for this service."
L.G., Riverside, CA
Replacements, Ltd. is a wonderful site to browse through. The amount of china and glassware, tableware and silverware boggles my mind. Your site is so easy to use. I thought I would never find another dinner plate to match my Rooster pattern. The design had been discontinued but I found it right away when I went looking for it on your site. I LOVE YOUR SITE! Keep up the good work."
K.G., Juneau, AK
"You are the best! I shop your web site often: sometimes just for fun and to see what's available. I've always been satisfied with your service and products. I'll be back!"
C.B., Denton, TX
"What I've ordered from you in past months is wonderful. Can't wait for some of this newly favored pattern to be on sale!"
S.H., Schererville, IN
"Love your site. Great customer service. Many pieces available. I have found many pieces through Replacements for myself and as gifts and I thank you for providing this valuable service.'
R.R., Middlesex, NC
"Your website is quite thorough and well managed&give them a bonus! Your website is the framework of your success."
R.J., Magalia, CA
"Appreciate this website!"
R.W., Prattville, AL
"Keep up the good work!"
L.Z., West Seneca, NY
"Thank you for providing this service."
G.G., Raeford, NC
"Great time in your site-I have several selections you carry."
G.J., Pontypool, Torfaen, UK
"Very good service."
B.J., Orange Park, FL
"Over the years we have done business with Replacements, Ltd., their GREAT SERVICE (which is much more than just dinnerware) has allowed us to replace a lost piece of out-of-production Franciscan dinnerware to complete my husband's mother's service, replace two pieces of my mother's Noritake Theme dinnerware, acquire several Hallmark Lionel locomotive Christmas ornaments, and quite recently acquire the Lenox Pencil Norwegian Santa that my husband has wanted for YEARS. Completely effortless, because all I had to do was register what I was looking for and Replacements, Ltd., let me know when they had found it for me. How terrific is THAT?"
C.D., Centennial, CO
"Always enjoy shopping with you."
P.M., Cedar Falls, IA
"Replacements, Ltd. is a destination in itself. I am in awe when I am there. There is no place like it in the world. I have been in Harrods in London and on 5th Ave in NY and castle gift shops and yes, they were wonderful! But Replacements is MAGIC!! It is such a blessing that someone cares enough to provide the service to search out "replacement" pieces for our treasured china sets and other china pieces. I love the displays in your store and the museum section. I can browse for hours and always find an unexpected treasure to bring home!! Am looking forward to my next visit!"
T.T., Indianapolis, IN
"Have used you in the past - great service!"
F.A., Lexington, KY
"Love your business! Wish I could work there!"
H.L., Portland, OR
"Always excellent service!"
More Pages of Letters From Our Customers!