Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.G., El Cerrito, CA
"I have used your services for years and the excellent customer service and high quality of items purchased has stayed consistent throughout."
P.H., Blountville, TN
"Love your company and its fast friendly service."
J.O.R., Salem, MA
"One thing that makes your china replacement so special is that I can replace pieces of my mom's china that she and my dad purchased in Japan in the early 60's. As a family, we only lived there for a few years but we've had many special dinners, celebrations and memories using the special Noritake china. Now that my parents have passed on, the china continues to be used often for family celebrations which makes it all that more special. To this day, it is often mentioned that our china came directly from Japan, each piece lovingly wrapped by our mom. She was very proud of her china and crystal! It is terrific that I am able to replace broken pieces or add new pieces as needed!"
E.L., Bellville, TX
"Your people have been so helpful and courteous, I tell everyone about you. If anyone mentions missing pieces or things they would love to have, Replacements is the first place I tell them to search!"
A.G., Tyngsborough, MA
"A business with customer satisfaction and integrity. I would recommend your site."
J.B., Tallahassee, FL
"I have been doing business with Replacements for so long and have actually forgotten how I discovered you. I think it was an ad in the back of magazine years ago! I have always had a great experience with you. Thanks for being there!"
S.S., Raleigh, NC
"You have such a marvelous staff to work with if, I ever have to call into the store and discuss my patterns specifically. They are always so kind and patient with me especially since I am permanently disabled, which brings on my own special challenges. Thank you to everyone at Replacements; you're outstanding!!"
M.K., Bronx, NY
"Thank you! You have always been helpful throughout the years."
K.C., Saint Paul, MN
"I have enjoyed your services for many years."
A.L., Leicester, NY
"Love your service."
S.F., Cherokee Village, AR
"Found you so long ago it is hard to remember how. Thought I was already registered because I have gotten pieces from you before and I received your e-mails, frequently. You have been of great service."
C.M., Cedar Park, TX
"Thanks to you, I have a complete set of silverware that matches my baby spoon and fork."
P.C., Friendswood, TX
"We have used your service in the past. Thank you!"
T.M., Gig Harbor, WA
"I always recommend your website. A lot of people are not aware of your site until they need to find a valued piece of china. I have a lot of fun going through the website looking for treasures."
F.S., Eugene, OR
"Been a happy customer for 20 years."
L.T., Alberta, Canada
"I love your customer service!"
S.P., Cape Town, South Africa
"Very useful site!!"
N.C., Charlotte, NC
"I have been a customer for many years. You have helped me replace pieces of my grandmother's pattern which I remember drinking iced tea out of when it was 90 plus degrees in Houston and they had no air conditioning in the 50's. Lots of memories you have been able to "replace"! Thanks so much."
C.C., Dallas, TX
"Y'all rock! Thank you for identifying my great-grandmother's china."
B.F., Lenoir City, TN
"I fell in love with Replacements when we visited your showroom in North Carolina."
D.N., Hudson, FL
"Very happy with your site and may consider selling some of my china."
R.E., Jackson, CA
"Love this service."
D.R., Brookings, OR
"I am very impressed with your service and have referred many friends to you."
L.B., Missoula, MT
"I love your site. I love being able to find out of production items and replace beloved items that have been broken."
T.L., Taylors, SC
"Love this site, most informative."
J.D., Taylor, AR
"We visited your showroom a number of years ago. We have ordered a number of items from you since our visit and have always been most pleased. Thanks for your service."
L.R., Moline, IL
"I've ordered from you several times and have always been very pleased with your service and merchandise."
G.N., Piedmont, SC
E.R., Chesapeake Beach, MD
"You are an outstanding resource for completing my set. You are easy to work with. Service is fast."
H.B., Clovis, CA
"I have been a customer of Replacements, Ltd. since the late seventies when I completed my china service and silver flatware. The orders were completed in a timely manner and the quality of each item was excellent. After all these years, I recently placed another order with them and experienced the same level of service. They are the best!"
A.R., Dobbs Ferry, NY
G.S., Ontario, Canada
"Great site. Easy to use."
S.T., Houston, TX
"Your website is awesome. When I couldn't find my exact china pattern to obtain missing pieces, I was able to search through your site and find other patterns very close to my pattern. I use my china and silver often and you don't even notice that I have substituted certain pieces. Everything blends perfectly. I could have never completed my dishes without the Replacements website! Thank you!"
K.H., Tell City, IN
"Love your site and am grateful for my reminders. I have been looking for a stainless pattern that my patents had as I was growing up. I never thought that I would find it since it was a store brand pattern. Your company has it and I am planning on ordering a set for reach of my siblings. You have so many patterns and the selection and prices are great. Your customer service is second to none. Thank you."
R.K., Playa Del Rey, CA
"Glad to find this site!"
K.E., Vallejo, CA
"I have used your service a lot - love it."
S.L., Minneapolis, MN
"Thank you for having such a great site that gives me the opportunity to find discontinued pieces in the pattern I love!"
J.D., Columbus, OH
"Great merchant to do business with."
J.D., Westernport, MD
"Replacements is such a unique place and offers a unique service to its customers. They are one of the few if not the only place that I have been able to find some obscure pieces to complete my sets of china and silver. If they do not have the piece you are looking for they will try to find it and then email updates to you. I have been collecting for years and their pattern identification service is great as well. If you ever get the chance to visit them in person, it is well worth the trip. The collections and displays are amazing and they have specials and other items for sale."
G.B., Burlingame, CA
"Great site, great customer service!! I needed some hard-to-find pieces for some treasured stemware. After sending pictures to Replacements.com, they not only identified the manufacturer, but also sent me a list of what was available and put me on a list for future pieces when available. Replacements.com is the FIRST place I go for missing china and stemware."
More Pages of Letters From Our Customers!