Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.N., Alberta, Canada
"I love your pet-friendly policy."
J.R., Halifax, VA
"I appreciate your service so much. Thank you for doing such a good job of all of my requests. Everything I have is discontinued and you are the best and only way to find my patterns."
M.H., Bristow, OK
"I was really impressed with your timely service and how well the items were packed. They all arrived intact. Your staff is very helpful and very attentive to the customers needs. Thank you so much and know that I will be a returning customer."
N.R., Minneapolis, MN
"The piece I'm looking for seems to allude me, but you keep sending me updates and I'm always pleasantly surprised when I receive one in the mail. The fact that you continue to make an effort to find my piece, and then keep me updated, shows what a special company you are. It's so hard to find a company that gives complete service these days, let alone continue it. Thank you for being a great company to work with. I look forward to finding that piece and some others as I LOVE china! You guys are the best!! Keep up the good work!! Thanks so much for your wonderful website!"
D.R., Portland, OR
"I'm very impressed with your care in shipping."
C.H., Tacoma, WA
"I wanted to let you know how much I appreciate your company. I was able to get a complete set of china for a wedding gift. The manufacturer had discontinued that pattern and the store had only a couple place settings."
E.C., South Ogden, UT
"I've happily used your service for years."
B.D., Burnsville, NC
"I have bought from Replacements, Ltd., several times and have always been satisfied with the quality of my purchase. Moreover, your shipping department does an extraordinary job in packing and shipping. It would hardly be possible to receive something broken - unless the box were run over by a train. I always feel safe when ordering from your company, knowing that I will not be overcharged and that I will receive exactly what I have ordered."
C.A., Martinez, GA
"Amazing place and plan to return."
S.G., Maitland, FL
"Thank God I found this site. I can't wait to find the pieces I need to restore my family's set to whole! This is the only company out there that actually cares as much as I do, about preserving the china that has been in my family for years. Memories and stories behind these old pieces can mean as much as the objects themselves. It's refreshing to know other people out there care about the little things in life as well."
P.M.B., Peabody, MA
"Every time I have ordered anything from Replacements, Ltd. I have received the merchandise in perfect order and promptly. I am always amazed at the availability of almost any pattern of dishes you have, no matter where or when I purchased it originally. Additionally, I collect Royal Albert Beatrix Potter Bunnies and also Royal Doulton Bunnykins figurines. I was just browsing one day and found that you have an extensive collection of these items as well. I would recommend to anyone, friends or family, to shop with Replacements. Ltd. for any pieces that they need, they will be pleasantly surprised."
S.C., Blountville, TN
"You have a great business!"
J.R., Houston, TX
"Love the site, love the pets!"
L.R., Warner Robins, GA
"Love the fact that you can always be relied on for replacements."
S.M., Hockessin, DE
"Always excellent service!"
K.C., Dallas, TX
"I have found several pieces of my parents' wedding china via Replacements.com, and that particular pattern hasn't even been made since 1938! And the pieces were perfect. I also have a stoneware pattern I started in 1978, and even though it has been out of production since 1979, I still find the occasional piece via Replacements. I have recommended you to many, many friends."
B.D., Tigard, OR
"The staff at Replacements has always gone out of their way to find items I have been looking for in my various China patterns. They are always responsive and keep me continuously informed when a piece is being searched. Replacements' customer service is the very best."
B.H., Dallas, TX
"You've always done a great job finding what I need."
J.H., Louisville, KY
"I have always received excellent service from your company!! And I'm always pleased with your products!"
J.H., North Hampton, NH
"I have been very pleased with items that I have ordered from your company!"
A.S., Fort Worth, TX
"Previous order was perfect."
A.H., Hubert, NC
"Great company. I have done business with you before. Wonderful staff."
J.A., Stamford, CT
"This site is well set up. I am glad I found it. I especially like that you can view the manufacturer's patterns as a group so you can scan the pictures to see if something looks like a match. I use this to see if there are other patterns that I could add to my discontinued sets to fill in."
J.T., Borden, IN
"I never dreamed I would be able to find pieces to my china. We bought it when we first married and didn't even know what we had. We used it every day for the first 9 years of our married life and broke one or two pieces. Then we put it away and decided to buy something cheaper when the children came along. I ran across an ad for Replacements, Ltd. and found my dinnerware and replaced the pieces and even added some that I didn't have. Later I broke a long stemmed crystal goblet and after 40 some years of having the crystal, Replacements, Ltd. was able to find the replacement goblet. It is so exciting to now have the complete set again. I didn't plan it, but my crystal and my dinnerware both have a wheat pattern on them. So I am pleased that I don't have to change patterns. Thank you Replacements.com."
J.K., Lawrence, NJ
"Thanks for all the acquisitions you gather up for us. You have been remarkably helpful to me in recreating my late mother's wedding china. Alas, many of the original pieces of her "good" china suffered at the hands of two well-meaning, but rambunctious young sons several decades ago."
G.A., Williamsburg, VA
"We visited your store on our way home to Williamsburg, VA from a nice trip to Asheville, NC. I was very impressed with all the difference items and patterns that you had out. It was before Christmas, so the store was stocked with lots of Christmas dishes, accessories and trinkets. It looked so beautiful and I was amazingly impressed. I have been buying from you for years, but never had the opportunity to stop by the store. I am sure glad that we did stop."
B.S., Mount Ulla, NC
"I love your store!"
N.G., New Hope, AL
"Love what you all do, don't ever stop!"
L.Z., West Seneca, NY
"Appreciate the service you provide."
W.B., Melbourne, Australia
"Wonderful service, terrific to think you may be able to replace an item you have broken."
H.D., Baldwinsville, NY
"I enjoy your site tremendously!!"
S.D., Quebec, Canada
"You have helped me in the past with cutlery and dishes. Keep up the good work!"
B.P., British Columbia, Canada
S.K., Victor, MT
"I had not realized how dull looking my original Mode Danish tableware had become during nearly fifty years of daily use. The replacement pieces appeared new or unused."
R.R., Bend, OR
"Love your service. The people who take my calls are knowledgeable and efficient, always finding the products and information I need. I highly recommend Replacements."
J.M., Pueblo West, CO
"Great job with my stainless order!"
B.M., Wilmington, OH
"I have been in touch with you many years now. Thanks for your great source of china, etc. You provide me with a place to shop, as well as a super website of information on various pieces!"
C.U., Raleigh, NC
"I have used your services for years and enjoyed your prompt attention, knowledgeable employees and that their well-mannered dogs can come to work with them. Talking with Replacements' employees is like talking to a friend or next-door neighbor. They're friendly, you can believe what they tell you, they're extremely helpful and concerned about your needs, and I've never had a bad experience with Replacements in all the years I've been a customer."
J.H., Huntersville, NC
"I'm a very satisfied long-time customer of yours!"
C.V., Highland Falls, NY
"When we moved from Hawaii to West Point, New York 29 years ago the dinner plates of my great- grandmother's Haviland pink rosebud china were packed with just one piece of packing paper between each plate. Eight of 12 dinner plates were broken. I requested replacements from Replacements. A carefully wrapped big box from Replacements was sitting on my porch on Christmas Eve. Eight beautiful plates were inside in perfect condition. As a grown up I have loved that china and that box has been my favorite Christmas present to this day. I have been a loyal customer ever since."
More Pages of Letters From Our Customers!