Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.Z., West Seneca, NY
"Appreciate the service you provide."
W.B., Melbourne, Australia
"Wonderful service, terrific to think you may be able to replace an item you have broken."
H.D., Baldwinsville, NY
"I enjoy your site tremendously!!"
S.D., Quebec, Canada
"You have helped me in the past with cutlery and dishes. Keep up the good work!"
B.P., British Columbia, Canada
S.K., Victor, MT
"I had not realized how dull looking my original Mode Danish tableware had become during nearly fifty years of daily use. The replacement pieces appeared new or unused."
R.R., Bend, OR
"Love your service. The people who take my calls are knowledgeable and efficient, always finding the products and information I need. I highly recommend Replacements."
J.M., Pueblo West, CO
"Great job with my stainless order!"
B.M., Wilmington, OH
"I have been in touch with you many years now. Thanks for your great source of china, etc. You provide me with a place to shop, as well as a super website of information on various pieces!"
C.U., Raleigh, NC
"I have used your services for years and enjoyed your prompt attention, knowledgeable employees and that their well-mannered dogs can come to work with them. Talking with Replacements' employees is like talking to a friend or next-door neighbor. They're friendly, you can believe what they tell you, they're extremely helpful and concerned about your needs, and I've never had a bad experience with Replacements in all the years I've been a customer."
J.H., Huntersville, NC
"I'm a very satisfied long-time customer of yours!"
C.V., Highland Falls, NY
"When we moved from Hawaii to West Point, New York 29 years ago the dinner plates of my great- grandmother's Haviland pink rosebud china were packed with just one piece of packing paper between each plate. Eight of 12 dinner plates were broken. I requested replacements from Replacements. A carefully wrapped big box from Replacements was sitting on my porch on Christmas Eve. Eight beautiful plates were inside in perfect condition. As a grown up I have loved that china and that box has been my favorite Christmas present to this day. I have been a loyal customer ever since."
M.A., Piedmont, SC
"I have you used before and was very satisfied."
K.M., Salem, OR
"A great service, enjoy your newsletters."
M.H., San Marino, CA
"Loved your store and the tour."
H.H., Wall, NJ
S.M., Orange Park, FL
"This is an amazing service. I was amazed at the accuracy and speed at which you identified my crystal pieces. I have logged hours in antique stores and estate sales without ever matching and know I will be using you again. Many thanks."
D.M., New Albany, MS
"This is one company that is great to work with. I was desperate for repair work and polishing two sets of silver to make my niece's wedding and they really came through for me. Easy to talk to, responds to email with every kind of question one can imagine as a novice. All in all, Replacements has all that one can want to care or repair your family heirlooms. And that Southern hospitality, well what can I say!"
C.M., Austin, TX
"You are great!"
J.G., Lone Tree, CO
L.P., Appleton, WI
"Have used Replacements in the past and have been very satisfied."
L.S., Senoia, GA
"Very pleased with my transactions."
B.V., Montgomery, AL
"Appreciate service and quality."
R.R., Ashland, KY
"I am an existing customer...love your company, the quality and good service...thanks!"
H.G., Philadelphia, PA
"Very nice service."
J.H., Kevil, KY
"I appreciate this service. Now if something breaks, I don't worry so much because I know I can find a replacement to maintain complete sets."
D.H., Sleepy Hollow, IL
"Received my prior stemware order promptly and safely. Have always recommended Replacements to my china customers - and new brides too!"
C.V., Perth, Australia
"Absolutely brilliant idea and setup!"
F.L., Savannah, GA
"Your company is courteous and pleasant to deal with."
M.S., Suffield, CT
"Have been to your store and have dealt with you for many years and been very satisfied."
M.L., Edmond, OK
"It is so helpful to have a place where almost every pattern, and picture of it is available all in one place. No more searching website to website. Plus, great deals and prices. So grateful for this company."
P.B., Boaz, AL
"I have always loved your site!! AAA+"
J.H., Shoreview, MN
N.P., Bonita Springs, FL
"I have shopped with you before. It was a wonderful experience. I have been happy with everything I have received from you."
M.H., Glenwood, AR
"If it wasn't for your business, I would not have a clue as to where to locate any pieces of my china that I might need."
D.W., Saint Joseph, MO
"Great website. Easy to locate crystal when I did not know the name of the pattern."
N.B., Greenwood, SC
"Enjoy your website and have had excellent response when checking on items and ordering."
C.B., Baltimore, MD
"I love the pieces I have gotten, and hope to get more as they become available!"
C.K., Mableton, GA
"Great site. I have ordered items before."
S.G., Duncan, OK
"Thank you so much! I love your website and love the emails!"
More Pages of Letters From Our Customers!