Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.K., Eau Claire, WI
"I appreciate the efficient service!"
M.K., Pensacola, FL
"We've been to your warehouse. Fantastic and amazing."
K.G., Juneau, AK
"I cannot think of enough good things to say about your service and your personnel. I tell all my friends to check your service when they are trying to find pieces for kitchenware: dishes, glassware, crystal, silverware or stainless. I find yours is the only place outside the factory that has more pieces of my every day Botanic Garden set than I do! I have bought family memories: my parents owned a few pieces of the M.A. Hadley, so I have to have a few of those. I have bought a few pieces of very special Christmas dishes which you packaged and delivered directly to my extended family in Pennsylvania. I am retired from 35 years with a freight business that serves Alaska, I can therefore say with experience that your packaging is excellent. The one time in many transactions that something arrived broken the customer service representative I spoke with sent me a replacement immediately. There was no question of my returning the broken piece, it was simply replaced. I appreciate being able to get the pieces I want, even though I am as far away as Alaska."
E.W., Baton Rouge, LA
"I've been a customer for so long, I appreciate your help with items I need or want for gifts."
K.B., South Bend, IN
"I appreciate what a wonderful service you offer in finding quality replacement pieces: from your helpful staff, to how much care is taken to properly pack and ship the items. I go to Replacements.com first before heading anywhere else (and that's the truth)."
E.C., Victorville, CA
"Your inventory was incredible. I was amazed at how many items you had in the pattern I was looking for. I was disappointed in myself that I did not go to your company first. I could have saved a tremendous amount on shipping and found all the items I needed."
P.T., Fort Ripley, MN
"This is the coolest place ever! I originally thought that Replacements.com was only for rare and vintage or special china and silver pieces. What I found especially delightful was the broad selection of a wide variety of tableware, collectibles, silver, crystal and contemporary patterns! It's one of those addicting websites that is just fun to browse for patterns that have been a part of our family for years and years and years...but to also find that the pattern that my daughter selected when she was married just recently is also available! The prices are competitive to that of department stores, shipping is free and the website was so easy to navigate and do searches."
M.S., Olney, MD
"Love this store! Already placed a couple of orders! Thanks!"
B.W., Aurora, OH
"Pleasure to work with you"
B.C., Garden Valley, CA
"Always a great experience with you"
J.H., New Cumberland, PA
"Between my husband and myself, we have two patterns registered on Replacements. Since these patterns are no longer available at regular retail, it is a comfort to know that we can replace broken pieces should the need arise. Kudos to the folks that answer e-mail questions! Not so long ago, I had a question and the response to my inquiry was very prompt! Thank you for the services you provide!"
S.N., Sun Valley, ID
"This service is invaluable!! Hope to visit your warehouse and museum some day!"
J.D., Huntsville, AL
"Great service--excellent packing & mailing. Received my china order in just a few days after ordering on-line."
D.M., Wadsworth, IL
"Love buying from your website as my entire family has for years!"
M.C., Cape Canaveral, FL
I am more than satisfied with your service and company. I have recently placed to more orders for pieces in the "Grande Baroque" pattern. I'm having pinky rings, earrings, necklaces and bangle bracelets made from the pieces I'm collecting. I'm so glad I found your site. Again thank you for all your wonderful service."
E.C., Phoenix, MD
"Your great customer service included input and research by several different persons, all excellent. Once shipped, my pieces arrived in two days! You have the most outstanding and extensive collection of china anywhere in the world that I know about. I am most pleased."
M.M., Bronxville, NY
"I wasted a lot of time on the internet trying to locate a few items in a hard to find pattern. A morning TV show mentioned replacements.com as a good way to track down a pattern. It took about two minutes to locate the pattern and place an order for the items I needed once I went to the replacements.com website. This is a great service."
L.M., Prattville, AL
"I have received info from you in the past and enjoy you very much! Thank you!"
V.Z., Florence, SC
"Love your site!"
D.H., Sherman, TX
"I am so happy to have this website!"
J.B., Savannah, GA
"You have been extremely dependable for years."
J.S., New York, NY
"I love your service and have bought many things!"
J.P., Lady Lake, FL
"I like your web site."
L.S., Cleveland, OH
"Very impressed with all the selections and the collections of antiques. We took the tour and the young lady was very pleasant and very informative. I would suggest the tour to anyone who likes antiques or just wants to fill their day with something exciting."
D.H., Rochester, MN
"You are a wonderful company."
L.M., Lewiston, NY
"I have received one item from Replacements and was very satisfied with the item, condition, and mailing. The pot was packaged carefully and was just as described on your web page. I would not hesitate to order other replacement pieces in the future."
J.E., Berwyn, PA
"I was delighted with the responsiveness to my query about the pattern identification for some old family china which were wedding gifts to my grandparents in the 1920s. Thank you so much for your help."
S.B., Glenshaw, PA
"Love your site, I have purchased many things from you and am always pleased. I have broken a teacup several times for three different sets of china, a soup bowl once, and a serving platter, and I can always go right to your site and get a replacement quickly and reasonably."
C.D., Sterling Heights, MI
"I still love your service. It's one of a kind."
H.T., Oakland, CA
"Thanks for the splendid service!"
C.D., Bonita Springs, FL
"You are the best. Your customer service is exceptional. The products arrive when promised. And when things aren't as expected you make it right without hassle. I wish you ran the cable company. And the utility companies. You can teach customer service."
S.E., Overland Parks, KS
"Love the service you provide."
S.Y., Tulsa, OK
"Love your web site and have shared it with family and friends. I have purchased items from your web site and have NEVER had a problem with items I purchased. Quality is always as promised, and shipping is fast ... Again, I love, love, love your web site!"
D.S., Saskatchewan, Canada
"I am fascinated with your site! WOW. The site is incredible. I enjoyed how easy it was for me to search items and marvel at what a huge amount of work it must be to keep everything so well organized."
E.A., Ewing, NJ
"I have been a very satisfied repeat customer for six months now, having broken a favorite vegetable bowl that was a yard sale purchase and was frantic to find another one. I love your alphabetized indexes with options to view extensive image galleries if I'm not exactly sure of the maker or style. It is amazing to find rare and obscure patterns in your inventory. I now spend countless hours just researching patterns of china I'm interested in, including thrift shop finds and several already in my cupboard and no doubt will soon be ordering additional pieces to make up settings. I might have given away the odd dishes but now I enjoy waiting to hear if matching pieces are available. Your ordering process is so very user friendly and your packaging and shipping is spot-on superb. ALWAYS A GREAT TRANSACTION!! ALWAYS A THRILL!!"
E.B., Roswell, GA
"Happy to find this site."
R.W., Keaau, HI
"I was so totally impressed and pleased with every aspect of my transaction with Replacements, Ltd. I broke a bowl and at 69 years old I never dreamed that I would be able to pull off replacing it. It was so easy and pleasant."
D.S., Burnsville, MN
"Love your web site"
A.G., Ontario, Canada
S.T., Norfolk, VA
"Bought from you before and had wonderful service."
More Pages of Letters From Our Customers!