Replacements, Ltd.

(page 66)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

J.S., Proctor, MN

"I love this site and use it all the time. Thanks for the great pictures! I work at an Antique Shop and have used the site many times in order to catalogue a new service or set received in the shop. The information provided has allowed me to be very accurate with the display information and pricing. I have also directed many patrons there to find pieces that we may not have in stock and they have also commented on ease of use. Additionally, I now collect two other sets of china - after seeing the pictures on your website - how could I resist! Thanks so much for being such a complete, one stop shop."

J.W., Greensboro, NC

"The service and professionalism at Replacements never ceases to amaze me. I have ordered on-line and directly in the store on numerous occasions and have always walked away pleased. Thank you for continuously being one fabulous company!!!!"

D.F., Westfield, IN

"I think that your company performs a very valuable service in maintaining a database of all varieties of china, silver, crystal, etc. It is so wonderful that you can look up these items, find out who made them and when, and how much they are valued at, as well as the fact that you can even add to collections or replace items that have been lost. It is such an important resource to have available, particularly from a historical point of view. So many people don't have any sense of how important inherited items such as china, silver, crystal and collectibles are to posterity in that so many of these items are works of art or craftsmanship that cannot be replaced or even recreated today. These items are not only of value monetarily, but also as a form of a history of our culture. Some of the items, such as sterling tea sets, or silver place settings that include items like oyster forks, speak of a generation of culture and refinement that no longer exist today in our society or in many other societies, for that matter. The story of the concept (high tea) and usage (a fork made especially to eat oysters!) of such items is interesting and is a window into history and the way people lived at one time, and hopefully, may be able to live again in the future. I want to be sure that when I leave these items for future generations of my family, that they know the complete history of the item as well the importance of the craftsmanship involved as well as the value. Hopefully they will cherish them, keep them and not sell them, and pass them on and keep them in the family. Your website and service enable that to be possible not only for my heirlooms, but for anyone who has such items or would like to acquire them and begin a tradition of owning fine things and passing them on in their families. Many thanks again for the valuable service you provide. I look forward to adding to my collections and perhaps starting some new ones!"

S.M., Mansfield, OH

"I have used your service on several times and each time was pleased with the promptness, and that you have so much availability with the items that I was looking to add and/or replace."

J.M., West Salem, WI

"I am so impressed with your selection! My collections will be complete now that I know you're here!! Thank you!"

M.T., New Brighton, PA

"Such a nice site. Thanks for helping all of us to find the patterns we love."

J.R., Ontario, Canada

"Easy-to-use website!"

D.R., East Wareham, MA

"Easy to navigate on your site!"

M.A., British Columbia, Canada

"The replacement pieces I am ordering are from a set that my Mother had gifted to me over 30 years ago and it is so heart warming to be able to replace the pieces which have broken. It makes me feel like my Mom is in the room with me. Thank you so much for your excellent service, quality products and maintaining such a wonderful company."

C.J., New Braunfels, TX

"Your website is wonderful and easy to use and you have so many things available that I love it."

K.B., West Richland, WA

"I'm so glad you're here!"

A.G., Birmingham, AL

"Great, great service!"

C.C., Los Angeles, CA

"Have ordered from you before and am so impressed that my recent request for dinner plates came in and then was sent to me!"

P.P., Delray Beach, FL

"I have been a customer for many years and have been very satisfied doing business with your company."

J.C., Fort Wayne, IN

"You make it very easy to find china that I have had for 22 years, thank you!"

J.S., Glendale, AZ

"I'm so thankful for your business!"

J.W., Glorieta, NM

"Great selection"

R.B., Brunswick, ME

"Glad to have this resource."

G.T., Ames, IA

"Thank you for such great service!"

J.P., New York, NY

"Visited your office once. Very lovely and interesting. Excellent service and communication."

R.H., Hackensack, NJ

"You offer a terrific service. I have used you for years to locate needed service pieces."

H.M., Palm Coast, FL

"I just received my first order from Replacements. Everything was well packed and in good condition. I trust you to deliver as expected."

E.D., Ontario, Canada

"Past customer, very happy. Not only are replacement pieces exceptional, the packaging is amazing. I would highly recommend."

J.S., West Chester, PA

"Happy with your service! The items I have ordered arrived promptly and were packaged securely."

K.E., Lafayette, LA

"This site is great! Since I am a baby boomer, most of my crystal, china and silver items are discontinued. Over the years, I have been able to replace and add to my favorite pieces thru your site. It is good to know that there is a place to go to for such items. Everything that I have received from you has been packaged so well; it is virtually impossible that it could be broken in shipment. I am very happy with your company!"

A.H., Mundelein, IL

"Great site, easy to navigate."

J.P., Norfolk, NE

"Great service and great quality."

M.T., Aubrey, TX

"The packing was perfect, and I've enjoyed the catalog!"

J.W., Apache Junction, AZ

"I have been very pleased with everything I have purchased to help complete my set."

J.P., New South Wales, Australia

"So happy you are here!"

A.M., Fort Irwin, CA

"We received our tableware today and want to thank you for your service. The packing was excellent and all of the services provided were very prompt. Looking forward to continuing to do business with you and your company."

S.G., Albuquerque, NM

"You have been very helpful over the years."

J.K., Eau Claire, WI

"I appreciate the efficient service!"

M.K., Pensacola, FL

"We've been to your warehouse. Fantastic and amazing."

K.G., Juneau, AK

"I cannot think of enough good things to say about your service and your personnel. I tell all my friends to check your service when they are trying to find pieces for kitchenware: dishes, glassware, crystal, silverware or stainless. I find yours is the only place outside the factory that has more pieces of my every day Botanic Garden set than I do! I have bought family memories: my parents owned a few pieces of the M.A. Hadley, so I have to have a few of those. I have bought a few pieces of very special Christmas dishes which you packaged and delivered directly to my extended family in Pennsylvania. I am retired from 35 years with a freight business that serves Alaska, I can therefore say with experience that your packaging is excellent. The one time in many transactions that something arrived broken the customer service representative I spoke with sent me a replacement immediately. There was no question of my returning the broken piece, it was simply replaced. I appreciate being able to get the pieces I want, even though I am as far away as Alaska."

E.W., Baton Rouge, LA

"I've been a customer for so long, I appreciate your help with items I need or want for gifts."

K.B., South Bend, IN

"I appreciate what a wonderful service you offer in finding quality replacement pieces: from your helpful staff, to how much care is taken to properly pack and ship the items. I go to first before heading anywhere else (and that's the truth)."

E.C., Victorville, CA

"Your inventory was incredible. I was amazed at how many items you had in the pattern I was looking for. I was disappointed in myself that I did not go to your company first. I could have saved a tremendous amount on shipping and found all the items I needed."

P.T., Fort Ripley, MN

"This is the coolest place ever! I originally thought that was only for rare and vintage or special china and silver pieces. What I found especially delightful was the broad selection of a wide variety of tableware, collectibles, silver, crystal and contemporary patterns! It's one of those addicting websites that is just fun to browse for patterns that have been a part of our family for years and years and years...but to also find that the pattern that my daughter selected when she was married just recently is also available! The prices are competitive to that of department stores, shipping is free and the website was so easy to navigate and do searches."

M.S., Olney, MD

"Love this store! Already placed a couple of orders! Thanks!"

More Pages of Letters From Our Customers!

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