Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
E.C., Phoenix, MD
"Your great customer service included input and research by several different persons, all excellent. Once shipped, my pieces arrived in two days! You have the most outstanding and extensive collection of china anywhere in the world that I know about. I am most pleased."
M.M., Bronxville, NY
"I wasted a lot of time on the internet trying to locate a few items in a hard to find pattern. A morning TV show mentioned replacements.com as a good way to track down a pattern. It took about two minutes to locate the pattern and place an order for the items I needed once I went to the replacements.com website. This is a great service."
L.M., Prattville, AL
"I have received info from you in the past and enjoy you very much! Thank you!"
V.Z., Florence, SC
"Love your site!"
D.H., Sherman, TX
"I am so happy to have this website!"
J.B., Savannah, GA
"You have been extremely dependable for years."
J.S., New York, NY
"I love your service and have bought many things!"
J.P., Lady Lake, FL
"I like your web site."
L.S., Cleveland, OH
"Very impressed with all the selections and the collections of antiques. We took the tour and the young lady was very pleasant and very informative. I would suggest the tour to anyone who likes antiques or just wants to fill their day with something exciting."
D.H., Rochester, MN
"You are a wonderful company."
L.M., Lewiston, NY
"I have received one item from Replacements and was very satisfied with the item, condition, and mailing. The pot was packaged carefully and was just as described on your web page. I would not hesitate to order other replacement pieces in the future."
J.E., Berwyn, PA
"I was delighted with the responsiveness to my query about the pattern identification for some old family china which were wedding gifts to my grandparents in the 1920s. Thank you so much for your help."
S.B., Glenshaw, PA
"Love your site, I have purchased many things from you and am always pleased. I have broken a teacup several times for three different sets of china, a soup bowl once, and a serving platter, and I can always go right to your site and get a replacement quickly and reasonably."
C.D., Sterling Heights, MI
"I still love your service. It's one of a kind."
H.T., Oakland, CA
"Thanks for the splendid service!"
C.D., Bonita Springs, FL
"You are the best. Your customer service is exceptional. The products arrive when promised. And when things aren't as expected you make it right without hassle. I wish you ran the cable company. And the utility companies. You can teach customer service."
S.E., Overland Parks, KS
"Love the service you provide."
S.Y., Tulsa, OK
"Love your web site and have shared it with family and friends. I have purchased items from your web site and have NEVER had a problem with items I purchased. Quality is always as promised, and shipping is fast ... Again, I love, love, love your web site!"
D.S., Saskatchewan, Canada
"I am fascinated with your site! WOW. The site is incredible. I enjoyed how easy it was for me to search items and marvel at what a huge amount of work it must be to keep everything so well organized."
E.A., Ewing, NJ
"I have been a very satisfied repeat customer for six months now, having broken a favorite vegetable bowl that was a yard sale purchase and was frantic to find another one. I love your alphabetized indexes with options to view extensive image galleries if I'm not exactly sure of the maker or style. It is amazing to find rare and obscure patterns in your inventory. I now spend countless hours just researching patterns of china I'm interested in, including thrift shop finds and several already in my cupboard and no doubt will soon be ordering additional pieces to make up settings. I might have given away the odd dishes but now I enjoy waiting to hear if matching pieces are available. Your ordering process is so very user friendly and your packaging and shipping is spot-on superb. ALWAYS A GREAT TRANSACTION!! ALWAYS A THRILL!!"
E.B., Roswell, GA
"Happy to find this site."
R.W., Keaau, HI
"I was so totally impressed and pleased with every aspect of my transaction with Replacements, Ltd. I broke a bowl and at 69 years old I never dreamed that I would be able to pull off replacing it. It was so easy and pleasant."
D.S., Burnsville, MN
"Love your web site"
A.G., Ontario, Canada
S.T., Norfolk, VA
"Bought from you before and had wonderful service."
L.S., St. Charles, IL
"I received my first order from your company of Reed & Barton Poppies on Blue, 8 place settings and serving pieces. The telephone service was superb, cordial and professional. Eleven (11) boxes arrived timely and in perfect condition!"
C.S., Prince Edward, Candada
"So happy to find you!!"
S.D., Troutville, VA
"Your broad inventory, fast and protected shipping service make it a pleasure to order from you, Thanks!"
G.G., Sturgeon Bay, WI
"Neat site-glad to find you."
N.S., Skokie, IL
"I did talk with Randy in customer service. He was very personable, and listened to my explanation of the condition of two dishes(out of many) I received. He was very helpful. He also conversed a bit about the vintage Spring Denby dishes I had ordered-and we shared our admiration of Denby products-especially that they never get "crazed"! I also would like to complement your company on your packaging-it is superb!"
D.B., Eaton, IN
"Not only do I purchase items from you, I recommend you to others and enjoy browsing the website."
J.F., Alberta, Canada
"I've used your service before. Great site!"
D.C., Ridley Park, PA
M.F., New York, NY
"I have ordered many items over the years and find your service excellent."
K.W., Staten Island, NY
"Love your company."
L.B., BC, Canada
"I have found Replacements, Ltd. To be an excellent source for increasing my china and flatware settings long after my patterns had been retired. Their customer service department has been top notch!"
S.D., Roseville, CA
"I have always had such good service from you when ordering my pieces."
N.A., Prescott Valley, AZ
"Love your business and customer service!"
C.M., Harrisonburg, VA
"I have used Replacements in the past and have been very happy with the pieces that I have purchased."
L.M., New Richmond, WI
"Love the resources you provide."
More Pages of Letters From Our Customers!