Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
B.D., Methuan, MA
"I've been a very happy customer ever since I discovered Replacements, Ltd. I am still using my Mother's Regency by Johnson Brothers. I have ordered several new pieces through your company over the years, and you can't tell the difference between the two sets. This February 14th, my husband and I will be celebrating our 43rd wedding anniversary. It's such a relief to know that If anyone breaks a plate I just contact Replacements. No more worries! Thank you for offering this fantastic service. If I was to grade the service of your company, using 1 up to 10, your company gets a "10" every time."
D.W., Pompano Beach, FL
"Always a great service"
W.L., Chevy Chase, MD
Replacements is an absolute treasure for those people that appreciate fun and fine china, crystal, silver, etc. May you continue your great customer care and may you never go out of business."
S.A., Hoover, AL
"25-26 years ago we were driving through N.C. (as we do often) and saw a billboard for Replacements, Ltd. This was well before the everyday use of the Internet, yet the advertising message was unmistakable --"this is the place for the pieces you are missing". Within a few months, I began to notice your ads in the backs of Southern Living, and the predecessor to Traditional Home called Colonial Home. You have not only provided my "missing pieces" to myriad sets over the years, but you have served as the "go to place" for hard-to-find pieces for friends and family as well. There is an old axiom to good business: "provide what someone needs and always take care of the customer". Replacements, Ltd. is successful on both ends, resulting in achieving a good reputation and a loyal following."
S.D., Alpharetta, GA
"Great web site!!! I'm very happy I have found my missing pieces."
T.A., Navarre, FL
"Ordered from you before&always happy!"
G.C., Palm Beach Gardens, FL
"Like the website. Great idea."
P.E.L., Ypsilanti, MI
"Love your site and I can't wait to visit the store this spring!"
S.E., Mechanicsburg, PA
"Wow&what a selection!"
V.C., East Hartford, CT
"I heard that you guys were awesome and always find what the customer wants."
A.B., La Spezia, Italy
"Happy finding this site!"
"I've used you before and was happy!"
C.C., Carrollton, TX
"I've been a customer of yours for many years. Always a pleasant experience!"
M.G., Alberta, Canada
"Thanks so much, your service is incredible! Thanks for your email order confirmation, and the timely updates to the status of the order. Also, your website provides the ability to search for prized pieces of china. This ability to 'find me this' sets your company apart from others."
R.H., Hammond, WI
"I think you have a great site and have used it on several occasions!"
R.T., Marietta, OK
"We were given a 4 piece place setting when we got married back in 1956 and over the years pieces of it got misplaced or lost. We loved the forks best of all. They are the best forks that have ever been made in the world as far as we're concerned. So, I decided to make our set into a 12 piece complete set. Now, all we're missing are the 8 ice tea spoons. Two of our children are wanting to inherit our treasure! We continue enjoying them everyday of our life. Thank you for carrying them and, also finding them for us."
J.D., Norfolk, VA
"I have used your company to replace several pieces in my china and glassware service through the years. Keep up the great work!"
S.W., Corpus Christi, TX
"Nice web page and waiting list."
R.F., Edmond, OK
"Good service in the past."
P.D., Greenup, KY
"Site is easy to use."
T.S., British Columbia, Canada
"Fabulous business and site. We have purchased china from you in the past. Everything was as described and your packaging was both innovative and highly effective. Service was also fast and efficient. Thanks!"
R.H., Orlando, FL
"You are awesome!"
E.C., Cedar Park, TX
"Easy to navigate website!"
M.G., Williamsburg, VA
"It is always a pleasure to do business with a company that does exactly what it says it will do. Shipping has been quick, packaging is exceptional ( nothing ever broken ), prices are fair, and it is obvious that the company takes pride in an exceptional reputation. There are even actual humans involved, who realize how very important some of these replacement pieces are for the people ordering them. I have nothing but good things to say, and would recommend them to anyone."
B.S., Winston Salem, NC
"Love you guys! Replacements is a company that understands customer service. And, boy, do they know how to pack fragile and expensive items so that they arrive safe and sound!"
L.H., London, OH
"Great site. Easily navigated."
R.F., Edina, MN
"I love this site! I've been meaning to do this for years!"
B.S., Tempe, AZ
F.J., Wilmington, NC
"Replacements has come to my rescue so many times. I have been able to get pieces of china and crystal there that would never be found elsewhere. I have come to depend on you. My business is usually by internet or phone, but I especially like to come into the showroom when I'm in the area. I love the fact that my well behaved pets are welcome!! It's truly a destination. Thanks for being the amazing, friendly and helpful place that you are."
G.P., Kennewick, WA
"Very detailed product inventory - awesome website and resource!"
B.L., Bethalto, IL
"Love this site and thanks!"
J.B., Granbury, TX
"Very satisfied with previous transactions"
G.M., Independence, KS
"I have ordered many items from you and I have never been disappointed!"
M.B., Sydney, Australia
"Great site and service"
M.L., Spokane, WA
"Loving this site!"
S.B., Smithfield, NC
"Very customer friendly-can't wait to get back"
S.D., Lawrenceville, GA
"I have always been satisfied with your replacement pieces. I have several sets of china and I was able to add to these sets on several occasions. The pieces are very affordable and always arrive in a short amount of time. They are packed carefully and arrive undamaged. I am particularly happy with the staff. I have spoken to them many times in the past and they have gone out of their way to help me find an item. If it's not available they follow up by phone or mail. It has been a pleasure to do business with your company and I am looking forward to adding to my wish list in the future."
L.L., Bethpage, NY
"I am so happy I found this site, and it really is easy to navigate!"
L.G., Memphis, TN
"What a wonderful service you provide. Replacements, Ltd. Is so much more than the name implies. Its the ancestry.com of the dining room. When my mother passed away, I discovered that several pieces of her wedding china were missing. The solution? Replacements, of course. And why shop at a department store when you can click on Replacements and research thousands of china, crystal and china patterns knowing that Replacements still will be there for you years down the road as one, two, three&of those special wine glasses inevitably are broken. What a wonderful service!"
M.B., Crystal Falls, MI
"Love your service and products!!!!"
More Pages of Letters From Our Customers!