Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.M., South Portland, ME
"Great selection! I love those old flower patterns. I've been ordering from Replacements.com for at least ten years and hundreds of pieces have come safely and promptly. The selection is superb and the prices reasonable. Keep up the fine work!"
N.M., Citrus Heights, CA
S.S., Raleigh, NC
"You are amazing and the best in the business!! I am able to find selections I made in Bermuda on my honeymoon that I thought I would never complete when I found out that selection of Waterford was not sold in the USA. You're awesome!"
R.S., Dickinson, TX
"I have used you many times in the past and have always been very satisfied."
K.M., Washington, DC
"I had a great experience when finding old china patterns through Replacements before."
J.D., Shirley, MA
"Excellent service and response. Very pleased with all purchases to date."
A.B., Auckland, New Zealand
"Excellent website, clear and concise."
M.M., Bedford, TX
"Love the site"
L.S., Antioch, CA
"I think your store and service are wonderful!! Thank you&and thank you for the tremendous savings!!"
E.C., Boca Raton, FL
"I so appreciate this wonderful service you offer."
J.S., Brunswick, ME
"Been to your store-love what you do."
K.H., Vega, TX
"Love, love, love this business - great selection at great prices & the service is incomparable!! Thank ya'll for loving what you do! Ya'll are a blessing!!"
A.O., Henderson, NV
"I appreciate your excellent service! I had been looking for the Emmett Kelly Season plates to complete my collection. I could not find the Spring one in particular. I was thrilled when Replacements, Ltd was able to locate it for me. When I was notified of the availability of it, I called to order it. The representative also told me about an Emmett Kelly Christmas plate. As it happened, my hand was in a cast limiting my mobility on the computer. The representative took the time to explain the plate in detail. I was delighted with her care and concern as well as her professionalism. I ordered the Christmas plate as well. In this age where customer service is sometimes limited, I truly appreciated the extra effort."
M.R., Tangerine, FL
"I have previously used Replacements, Ltd. and was very pleased with the service."
E.S., Havre de Grace, MD
"As a wedding gift for my husband and I, my parents gave me the silver plate silverware that was given to my Mom and Dad on their wedding day. I always loved my Mom's "fancy" silverware and was hoping to have the set passed down to me. However, the set that my Mom used for many years was a service for eight, and although I was glad to have any pieces of her silverware, I was hoping to someday get enough pieces for a service for twelve. Unbeknownst to me, my father had been using Replacements, Ltd. to get the additional pieces for my service for 12! It was quite a wonderful surprise and I have used Replacements, Ltd. ever since. Thank you so much for your wonderful service!"
V.R., Fullerton, CA
"Replacements is a favorite site to investigate the value of your collectibles. Most fun is to find hard-to-locate collectibles to finish your collectibles or replace lost silver pieces."
H.L., Summerfield, NC
"Good service, great products."
R.L., East Melbourne, Australia
"An excellent website. Thanks for making it so accessible."
C.D., Sterling Heights, MI
"Love, love, love your service."
K.H., Beaumont, TX
"Have ordered from you in the past and have always been very pleased."
K.H., Alexandria, VA
"In April of 1999, I was engaged and moving across country to get married. I thought my second husband would not want to use the china that my first husband and I had received for wedding gifts. I loaded my car and took boxes of china, crystal and stemware to Replacements, Ltd. I was fascinated with the process. An expert took me into a room with very bright lights (it reminded me of a hospital operating room) and inspected each piece for tiny scratches and imperfections. He explained each decision to me and gave me a fair price. I received enough money to pay for my trip from Annapolis, MD to Denver. The experience of selling my china made me realize that when Replacements, Ltd. describes a piece on their website, I can count on the quality being exactly as stated. I toured the facility and enjoyed seeing that employees are allowed to bring pets to work. I loved looking around the showroom so much that I almost bought more china. They have so many interesting pieces and gorgeous patterns I had never seen before. If you get the chance to visit Replacements Ltd, be sure to make the trip. I hope to go back for a visit, but for now, the website is a good way to connect and keep up-to-date with Replacements, Ltd. and order anything I need."
P.D., Stuart, FL
"I have ordered before and have always been happy!"
R.M., Orlando, FL
"You always come through."
V.H., Brookhaven, MS
"I have always been pleased with your prompt, courteous, service."
L.W., Mentone, CA
"Just got my first order on a 45 year old dinnerware pattern-perfect condition-great service!"
J.N., Van Nuys, CA
"We are so grateful for your company!"
V.S., Sumter, SC
"I rarely recommend a business, but I recommend yours. Nowhere else can one find such an extensive collection of china, silver, stainless, and other tableware, such that you can reasonably expect to be able to fill out great-grandma's place settings, collect a set of tea cups, or find a stainless set you wanted thirty years ago but didn't get (I've done all three through Replacements). The website is easy to use, customer service (I still like to use the phone) is excellent, and everything is shipped with great care. Thanks for being there. As your slogan says, you do truly replace the irreplaceable."
J.F., Fort Smith, AR
"I have bought things from you before and was very pleased."
G.M., Hardinsburg, KY
"Love your site. I'm a big fan."
J.B., Naples, FL
"You offer a great service. I've been a customer for years."
C.B., Minneapolis, MN
"I have registered for many patterns and appreciate the information."
C.P., Buchanan, GA
"You offer an excellent service. I am a long time customer and would not dream of looking anywhere else."
S.M., Wayne, NJ
"We recently visited friends out-of-town. We spent a most enjoyable weekend with them. I wanted to send a "Thank-you" gift in appreciation for their hospitality. I remembered my friend apologizing for not having a matched set of china pieces which she had difficulty locating. When we came home after that memorable weekend, I decided to look on-line for her missing pieces and was delighted to find your welcomed website where I was able to discover my friend's exact china pieces. She was thrilled to receive the "Thank-you" package we had sent from "Replacements.com". Thank you again for your wonderful service!"
D.H., Purcell, OK
"My previous shipment arrived perfectly! Thank you!"
D.M., Ontario, Canada
"I have used your service before and was very pleased."
C.W., Frederick, MD
"Great site. I have referred this site to others who are looking to finish dinnerware patterns. I no longer search the internet to find items as I know I can always find what I need at Replacements.com, and I find it easier and at a great price."
C.K., Oak Lawn, IL
"I received my order and never seen anything so beautiful in my life fast delivery too..beautiful beyond words."
S.W., Olathe, KS
"I have ordered from you online in the past. I especially like your web site. It is so easy to get around."
P.M., Ashby, MA
"I wish to say that I've been VERY IMPRESSED with the high level of service I have received from Replacements, Ltd. every time I call. Your representatives are polite, informative and helpful. I am sooo pleased that I was able over a year's time to collect all the pieces of my daughter's china to make it a complete set. This will be her BIG Christmas present and I am thrilled ! I'm sure she will be too !! Thank you so much for all your effort and hard work to make this possible."
M.C., Jamestown, NC
"You folks are the best. Love your animal friendly policy."
More Pages of Letters From Our Customers!