Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.D., Sterling Heights, MI
"Love, love, love your service."
K.H., Beaumont, TX
"Have ordered from you in the past and have always been very pleased."
K.H., Alexandria, VA
"In April of 1999, I was engaged and moving across country to get married. I thought my second husband would not want to use the china that my first husband and I had received for wedding gifts. I loaded my car and took boxes of china, crystal and stemware to Replacements, Ltd. I was fascinated with the process. An expert took me into a room with very bright lights (it reminded me of a hospital operating room) and inspected each piece for tiny scratches and imperfections. He explained each decision to me and gave me a fair price. I received enough money to pay for my trip from Annapolis, MD to Denver. The experience of selling my china made me realize that when Replacements, Ltd. describes a piece on their website, I can count on the quality being exactly as stated. I toured the facility and enjoyed seeing that employees are allowed to bring pets to work. I loved looking around the showroom so much that I almost bought more china. They have so many interesting pieces and gorgeous patterns I had never seen before. If you get the chance to visit Replacements Ltd, be sure to make the trip. I hope to go back for a visit, but for now, the website is a good way to connect and keep up-to-date with Replacements, Ltd. and order anything I need."
P.D., Stuart, FL
"I have ordered before and have always been happy!"
R.M., Orlando, FL
"You always come through."
V.H., Brookhaven, MS
"I have always been pleased with your prompt, courteous, service."
L.W., Mentone, CA
"Just got my first order on a 45 year old dinnerware pattern-perfect condition-great service!"
J.N., Van Nuys, CA
"We are so grateful for your company!"
V.S., Sumter, SC
"I rarely recommend a business, but I recommend yours. Nowhere else can one find such an extensive collection of china, silver, stainless, and other tableware, such that you can reasonably expect to be able to fill out great-grandma's place settings, collect a set of tea cups, or find a stainless set you wanted thirty years ago but didn't get (I've done all three through Replacements). The website is easy to use, customer service (I still like to use the phone) is excellent, and everything is shipped with great care. Thanks for being there. As your slogan says, you do truly replace the irreplaceable."
J.F., Fort Smith, AR
"I have bought things from you before and was very pleased."
G.M., Hardinsburg, KY
"Love your site. I'm a big fan."
J.B., Naples, FL
"You offer a great service. I've been a customer for years."
C.B., Minneapolis, MN
"I have registered for many patterns and appreciate the information."
C.P., Buchanan, GA
"You offer an excellent service. I am a long time customer and would not dream of looking anywhere else."
S.M., Wayne, NJ
"We recently visited friends out-of-town. We spent a most enjoyable weekend with them. I wanted to send a "Thank-you" gift in appreciation for their hospitality. I remembered my friend apologizing for not having a matched set of china pieces which she had difficulty locating. When we came home after that memorable weekend, I decided to look on-line for her missing pieces and was delighted to find your welcomed website where I was able to discover my friend's exact china pieces. She was thrilled to receive the "Thank-you" package we had sent from "Replacements.com". Thank you again for your wonderful service!"
D.H., Purcell, OK
"My previous shipment arrived perfectly! Thank you!"
D.M., Ontario, Canada
"I have used your service before and was very pleased."
C.W., Frederick, MD
"Great site. I have referred this site to others who are looking to finish dinnerware patterns. I no longer search the internet to find items as I know I can always find what I need at Replacements.com, and I find it easier and at a great price."
C.K., Oak Lawn, IL
"I received my order and never seen anything so beautiful in my life fast delivery too..beautiful beyond words."
S.W., Olathe, KS
"I have ordered from you online in the past. I especially like your web site. It is so easy to get around."
P.M., Ashby, MA
"I wish to say that I've been VERY IMPRESSED with the high level of service I have received from Replacements, Ltd. every time I call. Your representatives are polite, informative and helpful. I am sooo pleased that I was able over a year's time to collect all the pieces of my daughter's china to make it a complete set. This will be her BIG Christmas present and I am thrilled ! I'm sure she will be too !! Thank you so much for all your effort and hard work to make this possible."
M.C., Jamestown, NC
"You folks are the best. Love your animal friendly policy."
M.A., Springfield, VT
"I just received my parents wedding china, minus the creamer. I was happy to see that you had one at Replacements, Ltd. The creamer arrived yesterday and I am sooo pleased with it, and I know my mother would be as well. Thank you for your service and a Merry Christmas to all at Replacements, Ltd."
A.R., Selmer, TN
"Very happy to find replacements!"
A.C., Ontario, Canada
"Service was excellent and I couldn't believe how swiftly my order was delivered!"
H.S., Sikeston, MO
"Replacements, Ltd., is a very good site to locate hard-to-find items. The personnel are exceptional and do the best they can to find the china for the customer. LOVE THIS SITE!"
V.D., Rancho Cordova, CA
"Site is easy to navigate."
A.H., Stevensville, MT
"I think the concept of Replacements.com is genius. I've successfully used their site and services twice now and intend to in the future. I'm grateful for the unbelievable amount of work it would take to keep track of the inventory and turnover of products. I love this site!"
R.D., Baton Rouge, LA
"YOU ARE ALWAYS GREAT!!! Replacements are always helpful, prompt in your service. I have been buying items from your store for the last ten years. I am always delighted with the end result."
J.K., Portland, OR
"I don't know if people do this anymore these days, but I just wanted to let you know that my order arrived safe and sound and I just wanted to say Thank You!" I've got you on my "favorite's list" and I have a feeling that I'm gonna need a few more pieces after the first of the year&I have this tendency to buy myself something for my birthday and this is just the thing to satisfy that "need", that "want" I've created for myself! How convenient and thoughtful of me! Again&thank you, and by the way&nice packing job! I almost felt guilty for not ordering more things because of all the care and attention you put into just three little bowls! Happiest of holidays to you and your entire staff&"
L.E., Greensboro, NC
"What a great company!"
A.P., Temple, TX
"Over the years I have always been satisfied with your shipping, your handling, and your products."
K.N., Sacramento, CA
F.H., Sanford, NC
"Thanks for your site. I was able to replace something special to me."
M.B., Irvine, CA
"Thanks for having this service."
L.S., Bishop, CA
"You guys are great. The service and delivery are excellent. The items that I have purchased over the years are of superb quality, packaged so well there is no possible way that they can be damaged in shipping. I have done business with other companies and Replacements is by far the best. Keep up the good work, the courtesy extended by you staff is terrific."
C.D., Greenville, SC
"Have bought items before in the store. I like the friendliness of the workforce and the pet friendly policy."
E.E., Reading, PA
"Thanks for the easy search!"
W.D., Whitesboro, TX
"I am so happy I found you&thanks!"
M.B., Pittsburgh, PA
"It's a great service."
More Pages of Letters From Our Customers!