Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
B.V.M., Spring, TX
"Appreciate your efficiency."
M.G., Portland, ME
"So glad to have found this site. I am pleased with the prompt and courteous service I have received-a customer representative actually called me directly to update me on my order moments after I submitted it on line! I feel very confident that I will be treated like a valued customer for the entirety of this order."
S.M., London, England
"Fantastic site, very detailed."
D.T., Melbourne, FL
"Very extensive listing."
P.Z., Trinity, FL
"Love doing business with you!"
L.N., Oakland, CA
"I LOVE YOUR COMPANY! I've used Replacements for decades, after discovering your service in a magazine article. This was long before computers but you had a 800 phone number. Your customer service folks are absolutely the best! I've been able to replace/add to my very old patterns and I've shared your site with many grateful friends. I always look forward to my deliveries. The pieces are perfectly packed and it's a fun process to open and inspect each piece. I believe there's been two instances over the years when I had to return a piece and it's actually quite painless. Your wait list & notification process is wonderful. I always look forward to ordering from you."
P.R., Richfield, MN
"I am impressed that you're able to find some of these pieces! Thanks!"
J.M. Alberta, Canada
"Love this site!"
T.S., Fresno, CA
G.B., Corsicana, TX
"Loved visiting your store."
J.R., Houston, TX
"I have purchased other replacement pieces from your company and was very satisfied. Excellent, safe packing."
B.R., Freemont, CA
"Great service. Love your company."
R.T., Modesto, CA
"Received my last order in great shape. Thank you for your excellent packaging."
J.C., Carbondale, CO
"You provide a great service!"
S.M., Palmyra, VA
"Happy to find you!"
K.A., Alberta, Canada
"Love your service. You have helped find other china patterns for me. Thanks."
J.C., Darwin, Australia
"Thank you so much for such prompt service. I received notification from the post office yesterday that a parcel had arrived for me and I collected it today. I can't believe how quickly my order arrived in Australia. I shall certainly recommend your business."
D.S., Blossburg, PA
"Love your company"
E.A., Friendswood, TX
"I always enjoy receiving your latest email with what is currently available. Thank you so much!"
J.B., The Woodlands, TX
"I've been a customer for a long time. Love what you do!"
D.B., Brevard, NC
"All my business with Replacements has been pleasant. This is a company that exemplifies quality customer service."
I.R., Gastonia, NC
"I LOVE REPLACEMENTS!! Shopping in the showroom or on the Internet makes me feel like I am a little girl in a baby doll store at Christmas time! I have many treasures purchased from Replacements. My passion for fine china and especially fine crystal increases with age! Now, is this a compliment to Replacements or a personal confession? I have no shame! The decorator pieces are wonderful as well!"
B.F., Lakeland, FL
"Love your company. Have used Replacements for years, always fair price, excellent quality. Incredible selection."
S.B., Port Angeles, WA
"Love this site"
C.C., Reno, NV
"Amazing find discovering your website."
N.P., Fountain Valley, CA
"This is a great site."
C.P., Lynnwood, WA
"Love your site. Thank you!"
C.C., Harrodsburg, KY
"I have known and used Replacements for 20 years."
P.K., Las Vegas, NV
"You have provided me with dishes in the past and your service was excellent-prompt and in perfect condition."
E.H., Charlotte, NC
"I've used your services before and I am thankful you're there."
M.A., Monterey, CA
"Whenever I'm looking for china, silverware, etc. your company has it. No matter how old or new. I always refer my friends. You're the best!"
T.M., Napa, CA
"Very easy site to get around. Bravo!"
D.J., Brooklyn, NY
"You are the Sherlock Holmes of lost dinnerware."
L.R., Atlanta, GA
W.A., Cape Town, South Africa
"Very comprehensive site"
S.C., Alston, UK
"Great site! I've been trying to locate items in this range in UK and Europe for five years and had no luck. I discovered you guys and have found lots of lovely pieces!!"
J.E., Matthews, NC
"I visit your showroom every time I travel near Greensboro. It's like visiting a Modern Museum of Beautiful Things! Your staff is always knowledgeable and willing to help find that one piece I'm looking for! Now I enjoy shopping online with you as well. The photos are excellent and the site is user-friendly. I've actually used your site as a reference while antiques shopping. And last but not least, every piece I've ordered online arrived on-time as promised and was obviously handled and shipped with great care. This is why I am a repeat customer!"
J.K., Jamestown, NC
"Love your store and the complete china set we purchased. You have a wonderful staff. During our last trip your employee even walked us out to the car with our purchases."
M.V., Buffalo, NY
"You have so much knowledge about old china and your prices are reasonable too."
More Pages of Letters From Our Customers!