Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.P., Baltimore, MD
"Thank you for the two pieces we've ordered from you so far! I have already shared the site info several times!"
R.C., Layland, WV
S.J., Windermere, FL
"Love your business!"
A.A., British Columbia, Canada
"I am writing to thank you for wonderful service. My husband and I had the pleasure of visiting your showroom in 2011, during which time we worked with 2 wonderful employees: Jenny and Keri. They went out of their way to help us find exactly what we needed, and then helped us find new pieces we just loved. These women stayed late, searched your database for us, and made our visit very productive, personal, and a lot of fun. We have stayed in touch since that night, and we will most certainly order from you again! Thank you for being such a helpful resource...and hiring such special staff!"
N.B., Greensboro, NC
"I own Haviland china that is over 100 years old - from my grandmother. I have been delighted to find pieces at Replacements. Merry Christmas to Bob and all his wonderful employees. You are a true treasure for the area!!!!"
J.H., Weddington, NC
"Hats off to your Web site, and kudos to those people who designed and maintain it! Your site is a perfect example of how it should be done. It's a very attractive site and the easiest ever to navigate. Also, we have a weakness for china and silver and consider ourselves fortunate to live within such a reasonable driving distance (2 hours) to and from Replacements. Even so, I can't always take the time to visit and thus order over the phone from time to time. It's easy, the people who man the phones are always pleasant, and items I order are always shipped quickly."
J.W., Elbert, CO
"What a wonderful service!! I don't often shop on your site, but when I've needed something, you folks have never failed me. Off and on, I've found pieces to my own flatware and china that have needed replacing, but best of all, through your "Find this for me!" service, I've been able to fill in the missing pieces to my late Mom's china. It means the world to me to be able to set a complete table for our family with this treasured and long discontinued china. Thank-you!!"
A.S., Hacienda Heights, CA
"I have used your company before and appreciate you very much. I like being able to click and see the pattern and shape of the piece I am ordering. When I first started looking for my silver pieces which dates back to 1921, I e-mailed you a picture and you identified it for me. Then when it was a china replacement or some silver pieces they were packed so well, I never worried about them being damaged. When I did have to return a knife because I ordered the wrong one, you were totally understanding and that too went great. Thank you."
M.G., Sulphur, LA
"Replacements, Ltd. Is a top notch company which offers superior service and has enabled me to own things that I have admired through the years but was not in a position to buy. Now that I can, Replacements, Ltd. has provided me with a place to find and purchase them. Thank you!"
L.K., McGregor, TX
"I received my shipment of Lenox Winter Greetings Everyday stoneware yesterday from your wonderful company and all I can say is WOW! Wonderful, speedy delivery. Expertly packed. Order correct. Even the sweet lady with whom I spoke was courteous and gave me great advice. For 43 years my family had a retail clothing business which later also included a website for some items. We prided ourselves on customer service. I can be a severe critic. No criticism here!"
C.K., Ventura, CA
"In the past whenever I had a piece missing from a dish set whether or not it was something that I had purchased or a special set inherited from a family member, I could always find what I needed on Replacements.com and even before by mail. Your company makes me very, very happy."
P.W., Old Bridge, NJ
"I just placed another order with Replacements. It is for two place settings of a discontinued Noritake china pattern my daughter began collecting in 1995 when she was married. Won't she be surprised when she receives two 5 piece place settings from me for Christmas! I can't wait to see her eyes light up with joy. And, of course, it was received in perfect condition."
B.A., Ipswich, MA
B.M., Pipersville, PA
"Been to your facility and was very impressed."
B.W., Ontario, Canada
"Have dealt with you in the past for other products and am very satisfied with the products. Would love to visit your warehouse. And your items are decently priced, too!"
P.W., Rhinelander, WI
M.J., San Francisco, CA
J.C., Reno, NV
"I have always been pleased with my purchases from Replacements."
K.S., Longmont, CO
"I have bought items from you before and I am always pleased."
S.G., Ontario, Canada
"The site is clearly laid out with a full listing of any and all the things offered in any pattern. There are even photos of several items. I was able to easily find my missing items and request them. I also received a timely answer to my question. I am pleased and impressed."
C.F., Port Angeles, WA
"I've used your company for silverware and china replacements several times. Your service is terrific! The products are exactly as described and arrive at my home in perfect condition very quickly."
S.H., Schererville, IN
"Replacements is my go to place for all my china, silver, depression glass, etc. I use Replacements to purchase gifts as well as supplement my own pieces. If Replacements doesn't carry it, they will do their best to find it for you. What more could you ask? They offer discounts and free shipping and keep you up-to-date on pieces that are currently available in their inventory. Customer service is exceptional, whether you deal with personnel on the phone or on-line. I have been dealing with Replacements for years and walk away a very satisfied customer every time."
A.H., Tulsa, OK
"Love your site! I just inherited my grandmother's china, which was split up between 3 daughters, so I have a partial set with fewer serving pieces and place settings. Your service allows me the opportunity to "fill in" those pieces that were given to my aunts' families so I can use her china for special family occasions, too. Thank you for large selection you offer and that the pattern I need is in stock."
E.M., Holly Springs, NC
"I've visited your store and was enthralled!"
D.A., Rochester, NY
"Doing business with you guys has been great!"
H.S., Temecula, CA
"I am very happy such a web site exists."
M.O.D., Hamiltion, Ontario
"Very pleased with your past service, no hassles, products as advertised, prompt and safe packaging and delivery. You have a very user friendly website!"
Alderney, Channel Islands
"Your service is invaluable, and your packaging is fantastic!"
R.B., Glendale, CA
"We love your website."
D.W., High Point, NC
"I love your store. I handed down a set of china to my daughter that her grandmother had given me. When she moved from Ohio to San Antonio, some of the pieces were broken. We thought we would never be able to replace them. How wrong we were -- your store had the items and now I've even registered the pattern. Thanks so much!!"
G.L., Roan Mountain, TN
"I have always had great service from your company. All of the dishes, plates, etc., that I have ordered were received in a very timely manner. Also, the way the items were packaged was superior to any other packaging that I have seen. Finally, the pieces for the pieces I have ordered were very competitive. I appreciate your attention to detail and your quick response to questions and the quick turnaround from ordering to receiving the order."
K.W., Blanco, TX
"Previous orders were satisfactory."
B.B., Hartford, WI
"I feel this is a fantastic company bending over backwards to replace what I thought was irreplaceable."
M.O.R., Brandon, MS
"You are a great source for adding to my current patterns and also searching for patterns you don't have in stock. Your website is informative and easy to navigate."
K.P., Fayetteville, AR
"Your service is excellent and very much appreciated. I have ordered from your company many times, more for additions to my mother's & daughter's Christmas china patterns but now am seeking replacement pieces for my everyday flatware. A few pieces have accidentally disappeared over the years. I like that you will search for the items I need if you do not have them in stock and notify me when found. I always feel confident when ordering from Replacements, Ltd."
M.G., Pittston, PA
"I love your site!"
C.D., Atchison, KS
L.T., Milford, PA
"After searching the web without any positive results I fell upon your web site. It was easy to search and find what I needed. Although you did not have any at that moment, I like the idea that when you come across what I am looking for you will notify me. Great website!"
P.M., Comstock Park, MI
"Have ordered before and have been very pleased with your service."
L.M., Hickory, NC
"I have been doing business with you for 25+ years and I have never been unhappy with my purchases. I have visited your location several times over the years and find it to be FIRST CLASS in every way. My daughter and both daughters-in-law have also done business with you and been pleased. I have a granddaughter getting married June, 2013, and I am sure she will visit your location in the next year or so. Thanks for you good work."
More Pages of Letters From Our Customers!