Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.L., New York, NY
"Several years ago, having accidentally broken my hosts' family heirloom teapot I learned that it was from an incredibly rare line of British China. I felt absolutely horrible and became desperate to replace it. Then I discovered Replacements, Ltd. It was the days before e-mail and I wrote to you describing my dilemma. A representative from your company called me immediately upon receiving my correspondence and kept me updated as she continued to scour the globe for this teapot. Along the way she found several other pieces from that pattern which I was able to gift to my friends as the search continued. Eventually she found it! I was thrilled at the opportunity to repair a friendship, present them with a lovely gift and have been a lifelong fan ever since. I've had many opportunities over the years to benefit from your conscientious hard work and am continually inspired by your work ethic and extreme attention to detail and personalized costumer service. Your work reflects the beauty of your products and vice versa. I am forever grateful to Replacements, Ltd."
G.B., Batesville, AR
"I must say that I love you guys. My china arrives in such a timely manner and there is never any breakage."
M.T., Landover, MD
"You are fantastic! You have the best selection of china, crystal and silverware anywhere in the world! Customer service is superb and my selections are always packaged so that the cushioning protects them and they arrive in record time. Keep up the good work!"
S.S., Raleigh, NC
"I love your store, it has helped me replace several pieces of my china from when I married. Thank you for everything you do, you're the best!"
D.A., South Beloit, IL
"I have shopped with you for years. Always good service."
C.P., Astoria, NY
"We love Replacements! My husband and I have found replacements for our collection of Scandinavian china and glassware which would have been very difficult to find anywhere else. We appreciate the depth of their knowledge and huge assortment and willingness to source anything they don't have in stock."
M.M., Bayonne, NJ
"Keep up the great work"
R.D., Fort Myers, FL
"So happy to see that you still have some of my dishes!"
D.M., Little Rock, AR
F.D., Oxnard, CA
"Replacements, Ltd. is great. I recently purchased a few items and customer service was warm and friendly. The website is very user friendly, I've searched many dealers on the web looking for my pattern and yours by far is the best! I Look forward to many more transactions with Replacements in the future."
C.H., Ontario, Canada
"All the best finding new business!"
P.P., San Diego, CA
"Excellent customer service"
J.B., Chicago, IL
"I visited your warehouse many years ago and was fascinated. Your inventory is amazing!"
K.S., Eight Mile, AL
"I love this place!!"
C.W., West Chester, PA
"So glad you are here!"
B.H., Covington, TN
"Love this website!"
R.S., Collierville, TN
"So grateful for your business and product availability and information."
M.M., Avalon, CA
"Great site, and easy"
A.W., Woodstock, GA
"Have used your service before and like it"
J.D., Orange City, FL
"My order was shipped promptly, and arrived in perfect condition because your shipping department took such great care in wrapping my order. I thank you very much. I was extremely please also, that your Research Department was able to identify my glass from my description, I had been looking for that particular glass for a long time."
D.W., Dixon, MO
J.A., New Castle, IN
"This site is fascinating."
D.V., Manchester, NH
"Love your service"
A.R., Whitefish, MT
"Wow! The choices! Very nicely done!"
J.F., Palm Desert, CA
"Great to find your store. My wife is so happy that we were able to find items no longer made, We did not know such a wonderful store existed."
Y.B., Nova Scotia, Canada
"Great site! I have been able to locate, order and successfully receive my favorite pattern. Terrific to have such a central depot. I have passed on this site to others looking to expand or replace their sets. So much too choose from, so little room in my china cabinet!"
M.J., Short Hills, NJ
"I have had great success with your company. Thank you for the very fine resource you provide."
V.W., Peabody, MA
"I work in the bridal department at Macys and I give your company a shout out at least once a day!"
B.C., Highlands Ranch, CO
"I have ordered in the past and have been pleased with your service."
P.G., Cape Coral, FL
"You offer a wonderful service. I am glad that your company is still able to supply me with items of elegance and sophistication of which there is so little these days. I have used your site to replace china before and was very pleased."
G.L., Jamaica, NY
"I have used your site to replace china before and was very pleased."
K.G., New Port Richey, FL
"I love this website. I like the way that when I asked you to find a piece for me, after months asking you found it and I was able to buy something that I had been trying to find for 30 years. Thank you, thank you, thank you!"
J.B., Whiting, NJ
"I have bought some items from you a few years ago. Nice products!"
S.K., Paramali, Cyprus
"I have already used your service very successfully."
P.P., Hilliard, OH
"Everything I have ordered has been perfect!"
P.J., Napa, CA
"I love your site to keep up with prices on my dishes."
C.S., Mesa, AZ
"I was delighted to find your sight and more impressed that you had pieces to a set I inherited from my mother-in-law. I have no idea how old it is, but I have to think at least 30 yrs. So finding a few pieces that have broken over the years was a DELIGHT."
S.G., New South Wales, Australia
K.W., Botanic Ridge, Australia
"Your site is very easy to use and your service is fantastic. Very professional!"
S.M., Augusta, GA
"I have known Replacements since its earliest days, when one learned about the company through small advertisements. Having inherited most of my place settings, pieces were missing. Replacements, over the years has assisted to register and later find some of the missing pieces. I now have a complete set of formal dinnerware and Christmas dishes. The personnel were, also, able to locate missing Christmas dessert forks to complete the set. Just about a month ago, I made a trip to Replacements, for a day outing and to see if Replacements was interested in purchasing some pieces, which the company did. In the process, I was informed that a glass I was looking for was now available and I could chose from the four that were in stock. I still have Replacements looking for some other pieces, I will not be surprised if you locate them. You haven't failed me yet. I am always satisfied with your service."
More Pages of Letters From Our Customers!