Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.C., Grass Valley, CA
"I love this site. The customer service is wonderful, the products are as described, and packaging is far beyond what I expected. I was given a china set when I turned 18 (I am 43 now). I did know much about set, so someone told me about this site. All the info on my set was here. I was able get name of pattern and buy some replacement pieces here. Also was able to put a "Find this for me" piece on the site and am alerted when they become available. I also use this site for family and friends gifts."
W.M., Fairfax Station, VA
"I recently ordered a Mottahedah teapot and it arrived today. I just had to email you to tell you what an INCREDIBLE packing job it was!!! My gorgeous teapot was nestled snugly, but floating in the most amazing air/plastic wrap hammock... one I have never seen before! Just had to thank you for your ingenious wrapping!"
D.D., Mills River, NC
"I love your store and your employees are very helpful."
M.T., Middletown, MO
"I have used your web site many times. Thank you for keeping me up to date."
S.B., Denton, TX
"Your company has been most helpful in finding items for me."
R.R., Fairfax Station, VA
"Thank you so much for such a lovely job on restoring on my candelabras. They arrived nicely packed and are beautiful!! I look forward to using them often!"
A.T., Oslo, Norway
"I am happy to have found you, will refer my friends/business associates to you."
S.M., Delhi, NY
"I'm so excited about your site. I was sure my grandmothers china was an obscure thing that wasnt made anymore and so I couldnt get replacements. I look forward to getting these pieces into my china cabinet soon."
P.M., Murrels Inlet, SC
"I just received my order today. As a person who formerly was in the shipping industry, I must say your shipping dept is BY FAR THE BEST I have ever seen!"
E.C., Shelby, OH
"Your people are courteous & helpful when I had a question. Your shipping department takes the greatest of care to insure safe, unbroken items due to shipping. The wrapping & box fillers are exceptional. I have saved some for use at Christmas. In my book, you are a first rate company that I have & would recommend to anyone! I love your company!"
B. M-P., Alexandria, VA
"I love doing business with Replacements, Ltd! Everyone in the company is dedicated to high-quality customer service, careful handling and packaging, and prompt shipping. The customer service department deserves special mention. In several years of experience, I have consistently interacted with professional, courteous, and helpful individuals. Calls are answered promptly and efficiently, requested information is thoughtfully provided, and questions are fully answered. A creamer I ordered was unbalance upon receipt and Replacements, Ltd., immediately accepted return shipment and forwarded the creamer to the silversmith department where it was repaired to perfection and return to me at no cost. During the process, the silversmith kept me informed about the status of my order and the repair process, then telephoned to let me know that the item had been shipped. I have also sold items to Replacements, Ltd., and have received similarly attentive, prompt service. It is a pleasure doing business with such a highly competent and service-oriented company."
T.VK., Tempe, AZ
"I've used Replacements before looking for Clarinda pieces and Fostoria pieces. Have referred many, many friends to your site!"
D.D., Houston, TX
"Thanks for such a good program!"
C.F., Omaha, NE
"I love your service."
P.R., Alberta, Canada
"I am simply delighted with your website and appreciate the time you have taken to produce it. I have now found price lists, names of pieces and their availability for my own silver and also for my mother's silver which she began collecting over 65 years ago. Without your pictures of the patterns I would not have known what it was called without a long exhausting search of the internet. This holds true for both our china patterns plus my crystal glasses!! The passion I had put into my collecting and building on to my sets seemed to get put aside during child rearing years. Now with an empty nest and more cash I can now look to replacing lost pieces of silver, broken pieces of china and most importantly buying that special piece I always wanted."
B.H., Alamo, CA
"Competent, courteous, helpful, polite, sensitive and positively proactive to customer suggestions"
M.S., Dallas, TX
"Your reputation precedes you! At 52 I have seen many china patterns go out of production. But, without fail, everyone always started with Replacements.com to find their discontinued pattern and were rarely disappointed. I have even known people to complete their service as part of their 25th or 50th wedding anniversary, getting the pieces they did not get at their wedding."
K.P., Cheyenne, WY
J.T., Cincinnati, OH
"So glad I found this website!"
T.C., Dayton, OH
"Over the past many years I have replaced broken fine china cups, broken crystal goblets and expanded my collection of both using your services. Also, I have replaced many pieces of our everyday Noritake china, which we have had for 38 years, and still like! Thanks to you, we can keep replacing things as they chip or break."
J.H., Inkom, ID
"Nice web site. Very user friendly."
P.M., San Jose, CA
"So grateful for your service"
K.D., Springfield, OR
"It was easy to find my pattern on your site, so thank you for that."
D.D., New Braunfels, TX
"Great selection of offerings!!"
S.B., Terre Haute, IN
"I absolutely love that I can replace my plates, because I love them and don't want to get a new set."
C.S., Juneau, AK
"I've purchased from you before and been very satisfied. Your company carries products that I cannot find anywhere else."
A.T., Paige, TX
"You've done a great job for me over the years. Thanks!"
H.S., Somers Point, NY
"Please keep up your good work."
K.B., Chaska, MN
"I really like your website."
M.S., Carmel, CA
"I really enjoy your site and your merchandise."
R.H., Nova Scotia, Canada
C.F., Bradenton, FL
"Thank you for helping me find unusual pieces which I need for our afternoon tea. I can always count on you."
L.D., Glens Falls, NY
"Love your site"
D.A., Carterville, IL
"I love this site."
P.S., Sacramento, CA
"Love this site for finding additional pattern pieces!"
D.F., Huron, OH
"Just glad you exist-you're a wonderful resource."
B.N., Baltimore, MD
"Superb service, have found lots of items for us over the years."
M.G., Muskogee, OK
"Always pleased with response and orders."
L.S., Rye Brook, NY
"I've used Replacements before. Great company!"
R.B., Lanchester, UK
"Good site to use"
More Pages of Letters From Our Customers!