Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.M., Orcas, WA
"When I was first trying to replace my mother's wedding dishes, most of which got broken in an earthquake, I couldn't find them anywhere. They were an obscure and unknown pattern from a long-closed pottery. I sent Replacements a photo of the front and back of a dinner plate, and heard nothing for a couple of years. Then, suddenly, when I went back to look again after many fruitless searches through antique stores, there they were! You had found them and had laid in a stock that I still continue to mine for additional pieces and supplements. It is now one of my most complete and, of course, favorite chinaware sets. The same thing happened with a set of glassware I never thought to be able to augment. I have always found Replacements to be responsive and quick, with great service and wonderful support in any and all of my searches."
S.R., Scottsdale, AZ
"Absolutely love this service!"
P.N., Hawthorne, CA
M.B., Chevy Chase, MD
C.O., Adelaide, Australia
"Thank you for your help in obtaining my requested replacement china."
S.R., Greensboro, NC
"Love visiting your store! It is always clean and neat. The staff is always helpful and very knowledgeable."
N.Y., Alberta, Canada
"Items were well-wrapped previously."
P.W., Alberta, Canada
"I think you guys are amazing. I have been able to really build my collection through you - both online and I even visited your store last year!"
S.W., Allen, TX
"If anyone can help me, I know you can. Thanks for being there!"
M.C., British Columbia, Canada
S.L., Livermore, CA
"Great job! We recently lost our home in a Colorado Wildfire, I lost my Mother in laws Wedgwood Ceres China, a 12 piece set, complete with platters, serving bowls, desert plates, and plates along with my Grandmother's Noritake Tiffany China, 12 piece place setting with serving bowls, platters etc., and my mother's Desert Rose, 12 piece setting along with serving bowls, platters, salt and pepper, and sugar bowl and creamer. I thought I would never see them again, then I discovered your web site via Google and it just made my day! I now have the Desert Rose set, most of the Noritake, and now have some of the Wedgwood Ceres! Your company does exactly what it says it will do, especially with the way you pack china, you know what you are doing. I will continue to be a customer until I replace all the China, Crystal, and Silverware we lost in the fire."
M.P., Ft. Mohave, AZ
"I really like the service you provide. When I called about my order the representative that helped me was second to none on answering my questions. She had all the information in less than a minute. That was huge. Thank you for everything."
N.L., Waterloo, WI
"This site is awesome!"
P.L., British Columbia, Canada
"I already ordered from you, very satisfied."
S.T., Sturgis, KY
"I have received items from your company before and the packing is excellent. Not one damaged piece. My husband ordered from another company and had to send the entire shipment back as every piece was broken or chipped."
G.A., Melbourne, Australia
"We have used your services before and look forward to using them again."
G.R., Fairfield, CA
"Love your store!! You're always are there for me when I need to replace lost pieces to my everyday silverware, add to my gold-plate flatware or my china pattern. As my family grows, it is so nice to add to my to all my pieces."
J.B., Eagle, CO
"You have a wonderful website. It is easy to use. Thank you for this service!"
J.D.W., Houston, TX
"Very good internet site, thanks!"
R.C., Bixby, OK
K.B., Edina, MN
"As a lover of both contemporary and antique tableware, I love Replacements, Ltd. because the company has a comprehensive web site which is very easy to search. They also make communications a pleasure. All items I have purchased have been packaged carefully to prevent damage and shipped quickly. Thanks so much for your great site and service!"
E.O., Montrose, CO
"I have used your services in the past and my order was received promptly & intact."
B.S., Bedford, TX
"I have ordered from you before and your service is excellent."
J.S., Bakersville, NC
"Your company offers a good and safe service for people to use to find items that the everyday person could not do. Thanks for all that you do for us as customers."
C.M., Dayton, OH
"I love your website! It is really helping me on the value of my treasures."
B.G., Salem, SC
"Excellent company, extremely helpful with specific requests."
A.M., Bethel Park, PA
"I have always been satisfied dealing with you."
H.O.C., Schenectady, NY
S.G., Port St. Lucie, FL
"I love your service!!! When you have a china pattern you love and a piece is damaged, you only need to go to Replacements and make your disappointment disappear. I have replaced dishes and silverware, and every piece ordered is perfect. Thank you for your super service."
J.B., Brisbane, Australia
"Great collection and very informative. Please let me remind you that there is no other service which would match yours in satisfying customers. Good on you and keep up the service."
M.S., Portland, OR
"I have been very happy with the things I've bought and the shipping time&also the good prices."
E.C., North Grafton, MA
"I had searched various websites for hours trying to find out the pattern of my broken china as well as the replacement cost. I honestly did not expect a response when I sent pictures of my broken china to your website. Within 24 hours I had a reply informing me of the price it would cost to replace my items along with a note to say you would inform me should those replacement pieces become available. I found Replacements, Ltd. to be very helpful and prompt. Thank you so much for making it so easy!"
S.Z., Grand Junction, CO
"Your company is so easy to work with and you made it easy for me to find what I was looking for. The way you package your items amazed me. My bowl arrived in perfect condition because is was packed so securely."
J.M., New York, NY
"I'm a long time customer. Thank you for your great company!"
D.S., Edmond, OK
"Finding this site translates into finding long lost treasures! I've replaced things I thought were gone forever; I've discovered the names of patterns I'd long forgotten about. Your inventory seems endless and your quick, courteous service is a joy! Thank you!"
E.K., Philadelphia, PA
"It's great doing business with you!"
M.B., Thornton, CO
"I have used Replacements, Ltd. for many years and appreciate your business very much."
G.Y., Walnut Cove, NC
"A wonderful company with so many items available!"
J.P., Ontario, Canada
"Thank you for your quick response!"
L.T., Port Saint Lucie, FL
"Thank goodness for this site."
More Pages of Letters From Our Customers!