Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.G., North Hills, CA
J.W., Santa Rosa, FL
"Really glad your company exists. Whenever someone breaks a piece of my good china or my everyday stuff, I don't fret because I know that if the stores don't have it you will find it for me."
S.B., Fresno, CA
"Love this website!!"
J.P., Orinda, CA
"You are the best!"
R.B., Alberta, Canada
"We enjoy shopping for our china and glassware at Replacements. Your website is very user-friendly, and the search engine gets us quickly to where we need to go. The email reminders of new items in our preferred patterns are very helpful. Your packing is superb! Everything arrives in perfect condition."
C.C., Shoreline, WA
"I think it is hard when you select a dishware/china pattern and later find out that it has been discontinued. Your company makes it possible to expand you dishware/china and also replace missing and/or broken pieces. I feel very fortunate to know about your company and will continue to take advantage of your services. Thank you."
E.M., Ontario, Canada
"We are very happy with the service having obtained replacements both by mail and twice actually went to your site in McLeansville NC. It is a fantastic place to see; not only for China but silverware as well. Many collectable items. For those interested in China and silverware it is a must see at least once in a lifetime Mecca."
C.W., Glen Ellyn, IL
"This is a great service, we have been using for many years."
J.C., Abingdon, MD
"You are the only company that I deal with. Great service."
J.H., Hermitage, TN
"Have ordered before and very satisfied."
I.S., Wichita, KS
"Very courteous personnel."
M.G., Brooklyn, NY
S.B., Covington, GA
"This is the best site ever!!!!!"
J.H., Sedona, AZ
"So happy to have found you."
B.M., Manasquan, NJ
"Always had a good experience with you guys!"
G.K., Cranberry Township, PA
"Long time customer. Thanks for this service!"
M.T., Brookline, MA
"Thank you! You're wonderful. Your pattern ID service is so great and those employees so smart! They were able to ID a set of Lenox dinner plates that I found in an antique store and then they recommended a pattern that might work with them. Now if you ask me, that's mighty fine service. Thanks again for the help."
B.T., The Villages, FL
"So pleased with quick delivery and excellent packaging on my recent delivery! Thank you!"
M.L., Camillus, NY
"The ease of your site makes it so comfortable for a less than savvy "computerite" as me to find and use it. Your customer service reps that answer the phones are polite, friendly AND PATIENT. Again, thank you , thank you for this service. I tell everyone."
K.L., Sartell, MN
"I love your site. Very user friendly."
J.S., Macedon, NY
"Registered with Replacements, Ltd. for many years. Had wonderful luck finding pieces to replace in an English china set. Great service and fast shipping. I am so thankful that there is a place to find these out of date pieces."
M.T., Wadsworth, OH
"LOVE YOU GUYS! Found my hard to replace color of dinnerware! Also, everything I have ever bought from your company is packaged tight and secure. Your inventory can't be beat!"
C.W., Beaumont, TX
"Love your business! The quality of your service is sterling!"
K.G., Barrington, IL
"I have ordered from you before and have always been happy with what I got."
N.S., Otsego, MN
"This site is very helpful!"
J.M., Vernon Hills, IL
"What a great service!"
A.K., Dudley, MA
"I was thrilled to find your site!! I've had my Mikasa Ebony Meadow collection for over 20 years! Thank you for being here for me!! Please don't go away!"
S.L., Berwick, LA
"Have been very satisfied with this site."
M.B., Grants Pass, OR
"My last order arrived safely in great condition and all pieces were satisfactory. Thank you for what you do."
D.H., Devon, PA
"Easy to navigate website."
J.L., Allen, TX
"Ordered silverware before from my grandmother's pattern. You guys are awesome!"
S.R., Bel Aire, KS
"My heartfelt thanks to all of you at your company for doing what you do. The hard-to-find replacement pieces that you offer for sale give your customers the chance to preserve cherished memories, and for that I am truly grateful.
My parents were married in 1945 and, due to the war, my mother was unable to acquire her china pattern of choice prior to their marriage. As with almost all newly married couples of that era, money had to be handled carefully and so "extras" such as a set of good dishes were put on the back burner. The years passed and Mom still didn't have her good china. Twenty years, several houses and four children later, the ever-frugal woman finally had the opportunity to acquire a set -- through the Kroger Co. Each week during her grocery shopping, she purchased a piece or two of the Camelot Gracious pattern until she had a service for 12. Pieces such as the coffeepot and butter dish were luxuries that she deemed unnecessary, but she at least had a complete set of matching tableware of which she was quite proud.
Mom is now 94 and just recently asked me if I would like to have her china. Of course, I said yes! They're not high-dollar dishes, but -- like my mother -- I've always thought the Gracious pattern to be very elegant, timeless and classy. Your company gave me the ability to "finish out" the set. Without you, it would have been difficult to find the almost-50-year-old pieces -- especially in such pristine condition!
I'd like to extend a special thank you to the people who packed the boxes and prepared the precious contents for shipping. In today's world, that level of care and consideration is quite rare, and I thank you from the bottom of my heart for ensuring that the fragile dishes arrived safely.
My words don't even begin to express how much I appreciate everything ... but, again, thank you!"
P.D., San Bernadino, CA
"Replacements, Ltd. has repeatedly helped me replace missing pieces of my 40 year old flatware pattern. When I called for advice about broken and dishwasher tarnished pieces, the representative I spoke to was enormously helpful. The polishing product I purchased on her recommendation restored the finish when nothing else worked. I really do appreciate the expertise and the great customer service."
L.A., San Diego, CA
"I've used your service before. It's wonderful. I have had the misfortune of acquired some beautiful things (china, crystal, etc.) that got broken or chipped and are now discontinued by the manufacturer. Your service helps me keep my table elegant and preserve a legacy for my family to whom I will eventually give these things."
R.A., Alexandria, VA
"My husband and I visited your store several years ago and were very impressed with your merchandise and customer service. A couple of years ago, I ordered a sterling silver rattle for my new nephew. It was beautiful and well-received. I look forward to doing business with you in the future."
J.S., Espyville, PA
"Very helpful site."
E.G., Palos Verdes Estates, CA
"Love your service!"
Z.D., Rowlett, TX
"Always great service."
P.M., Gothenburg, NE
"Your company is so wonderful. You have transformed my home and dinner table!"
L.T., Statesboro, GA
"Love your store!"
More Pages of Letters From Our Customers!