Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
K.F., Amherst, NY
"I have never been disappointed or dissatisfied in all my dealings with Replacements. I recommended you to everyone I know. I ordered the wrong item for my niece in October for her Christmas gift. There was no problem returning it months later and now waiting for the specific item she wants. I love being able to use all my good china and sterling knowing if something gets broken I can always replace it with ease. How comforting is that? I have visited the Replacements store and inventory site and was so impressed. I n fact I have been there a few times and I live in NY state! It is not to be missed. It is better than visiting Niagara Falls which is 20 minutes from me!!!"
H.D., Ontario, Canada
"The Replacements team is excellent!"
L.M., Mason, OH
"Your site is very helpful when making decisions. I never plan a collection or a gift without going through Replacements.com. The best part is if I can get a start of a collection or a gift I always add your website so my family and friends can see what all is still available for them to built on. Your site is absolutely the most trustworthy with accurate information such as sizes. Sometimes I just go through your website to see all of the beautiful things that are out there. I am hooked!!!"
B.B., Hartford, WI
"I love Replacements because they really help a person find what they thought was irreplaceable."
V.Z., Florence, SC
"I have purchased numerous items from your company and have successfully completed 2 china patterns, started one new pattern, and completed a crystal pattern. I have also found a china pattern I started 40 years ago that was stolen and now I will be able to restart that pattern and restore the memories associated with the pattern. You bring opportunities to collectors that we might not otherwise have. Thank you so much for all you do to help us complete our memories. "
N.B., Lahoma, OK
"I enjoy your fast help."
M.C., Asheville, NC
"I have used Replacements for years - since the 1980's. I inherited china, sterling and crystal from both my grandmothers. The china was last manufactured in 1921 and Replacements has always come through finding the odd serving dish and/or replacement chipped plate. The service is extraordinary and very close to complete; place settings for 24 - with each place setting containing 19 pieces of china. The same is true with multiple sets of sterling and crystal. I am proud to display and use frequently these items of practical use and beauty that have a real family connection for me. They have seen a lot of life and entertained many, many people. Replacements is the "go-to" place for those pieces that need to be replaced. I can not count the amount of people I have referred to this wonderful service throughout the years."
E.S., Portland, OR
"The service is wonderful because it offers replacements including hard to find replacements all in one place. Until I found Replacements.com, I was never successful in finding replacements for older, often out of production sets. The fact that you assemble and/or track pieces and do so in such an organized manner is remarkable. I did not know the name of a set of mugs and bowls from Dansk. But by guessing (they looked Mediterranean) I was able to narrow down the options on your database down to a set by set search that took no more than 10 minutes."
B.H., Gate City, VA
"I've dealt with Replacements.com for a few years now and love being able to browse your wares. I especially enjoy the china, crystal and silverware sections. I was so very pleased to find the La Rose pattern in stainless steel, as I purchased that pattern a few months before getting married in 1965. Over the years I somehow lost a few pieces, a fork here, a spoon there. When I came upon your easy to view website I was ecstatic! I never dreamed I'd be able to replace the lost pieces with the ORIGINAL pattern after 45 years!"
L.E., Boynton Beach, FL
"Great outfit-reliable and excellent follow through in keeping in touch."
A.W., Orangeburg, SC
"I've visited your store before and loved it!"
R.C., Alberta, Canada
M.L., Decatur, GA
"Have used your service several times in the past for china. Great service!"
S.H., Tigard, OR
"I have purchased from you in the past and was quite pleased."
T.C., Manor, TX
"Awesome, been looking for replacement pieces for a very long time."
E.S., Decatur, GA
"I've used replacements a number of times in the past and have always received excellent service. I have ordered replacement pieces of my mother and mother-in-laws china. Also finished my silver and every day china."
J.M., Salt Lake City, UT
"I am finally able to restore my great grandmother's china set thanks to your site. You guys are great!"
C.B., Palomar Mountain, CA
"Your service is excellent!"
B.W., Little Rock, AR
E.K., Sarasota, FL
"LOVE YOUR SITE. I find the items I am looking for and can leave a request for you to find the items I can not find. What more can a guy ask? Thanks for being there!"
S.A., Ontario, Canada
"Good site. Easy to search."
L.M., Scott Township, PA
"I have ordered before and was very pleased!"
D.H., Lino Lakes, MN
"Thank heavens for Replacements, Ltd.!"
L.G., Fort Worth, TX
"I can't remember how I first found out about you, but I've been on your list for years. Love your service!!"
P.A., Alberta, Canada
"I am so glad I found your website!"
S.S., Colorado Springs, CO
"I have ordered on several occasions and have always received amazing service! Whether I call an order in or online service is Outstanding! The young lady I spoke with when placing the order for my Strawberry Basket was so polite and offered services I would not of thought of. Made the whole transaction so pleasant! Thank you, will be ordering again."
M.W., Kansas City, MO
"Replacements was able to find the missing pieces of my china which saved me from replacing the complete set. I value their quick response and the way the china was packed.... Priceless !!!"
S.P., Potomac, MD
"Love your site"
D.A., Holdingford, MN
"My previous experience has been great. I have been able to replace silverware destroyed in the garbage disposal without having to buy a complete new set. I have also been able to expand the number of frequently used pieces in my stoneware set. This has saved me a huge amount of money and I don't have to replace patterns that I still love. Thanks for making this service available!"
N.M., Fort Worth, TX
"You are a great resource!"
S.E., Swansea, Wales
"Amazing site. It's so attractively laid out and works well when searching. The trouble is that I went on looking for one item and spent the next hour or so just browsing your stock."
V.B., Blue Earth, MN
"I'm a member and I love your services! I love to purchase pieces for family members as well. You help to build on valuable memories that the pieces I purchase represent."
B.B., Hartford, WI
"I love Replacements, they are always so cooperative, and have helped me find what I thought was irreplaceable!"
H.A., Campbell, CA
"I have been a customer for years and have always received excellent service and value from you. The pieces have arrived exactly as promised - even the ones discounted 25% and 50% because of imperfections were better than I imagined they would be. Thank you again for enabling me to complete my mother's china set that is over 70 years old - I will be passing it along to my great niece so that she can continue our Thanksgiving tradition."
P.P., Hamburg, NJ
"This is a great website to locate china and other collections. I actually have several sets of "old" china from my mom, grandmother, aunt, as well as my husband's mother, some sets are about 80 years old and I look on your website to help me with information about them."
C.H., Albuquerque, NM
"Great website! I've found so many wonderful things in the last few years to complete my various collections. And the Replacements staff is knowledgeable, friendly and very professional. Thank you!"
G.C., Hartsville, SC
"I have used your company for 30 years, and have always been very satisfied with your service and products. Thank you in advance for your help."
B.V., Maryville, TN
"I've purchased from you my sterling flatware and I was very satisfied."
G.C., Palm Coast, FL
"I am so glad to have found you!"
J.T., Wolcott, CT
"I've been using this company for years because of the great service. Thanks!"
More Pages of Letters From Our Customers!