Replacements, Ltd.

(page 82)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

D.S., Glen Ellen, CA

"You're always helpful and professional"

T.H., Lancaster, KY

"Glad you are there!!"

M.E., Calabasas, CA

"Replacements has been a very efficient way to add to my various sets of dishes. I am very fond of dish collections, so it has been wonderful to be able to add to and complete them. I inherited a partial set of Wallace china, and through Replacements have been able to complete the set. In turn, I will give that set to my daughter, so Replacements has helped three generations connect. I am so grateful to your organization."

M.D., San Jos, Costa Rica

"Recently, I placed an order with you because Replacements Limited had a tablespoon in a vintage pattern of Cristofle silverware. The rare spoon from the 1940's was available in the tombs of silver that you most carefully protect. Upon my investigation, Cristofle, the 'king of kings' company could not help me recover my soup spoon. . .unbelievable! Your company is an important historic and archeological dig into the dining rooms of the world! THANK YOU! I am indebted to your work and hope you have many centuries of success. I live in Costa Rica and you made my dream come true. I will spread the news of your wonderful service all over my country. There are some fabulous old collections from the Coffee and Banana Republic heydays when the china for serving was brought over on trade ships from England and the United States. It is surprising how much can be found on your website. MUCHAS GRACIAS!"

L.M., Ashland, NE

"Glad I found your site."

E.B., Clayton, GA

"I would love for anyone to be encouraged to stop by your beautiful, combination museum and beautifully decorated large store, along with notifications via e-mail, of any items one would be interested in purchasing. I personally have had the warmest care from staff for any items purchased, such as stainless steel pieces I needed to add to my set. The pieces were cleaned and polished prior to my buying, I was allowed to inspect to be certain they met my expectations. Staff would help me hunt for items among those on the shelves, which I would be looking for. They would make helpful suggestions, which would often lead me to making a purchase. Lastly, everything is so carefully wrapped, impossible for breakage as I would continue my travels. Stopping by Replacements is now a MUST, each time I return back home to the Georgia mountains."

A.B., Arlington, MA

"I had been looking for my grandmother's china for YEARS and you finally came up with a few pieces and eventually had quite a list. You will never know how pleased I am to have it. She passed it down to me and I will be passing it on to my granddaughter."

G.S., Venice, FL

"Your computer service is outstanding"

J.G., Houston, TX

"I've used you before and love you."

D.D., Mills River, NC

"Thank you Robert Page for starting such a company. It is so wonderful to be able to find pieces to old sets of china, possibly handed down through the family, and be able to then have it become a useable piece of history."

D.B., Naples, FL

"Have shopped with you before...wonderful! I turn to Replacements for all my needs when it comes to china, dinnerware or glassware.......they are truly the best! If they can't find it no one can! I tell all my friends about Replacements!!!!!!"

D.N., Ishpeming, MI

"Best service for sure!"

J.O., Schwenksville, PA

"Previous customer and very happy with you."

V.G., Frisco, TX

"I've ordered from you before. You have an amazing service and an amazing website. I commend your entrepreneurship to fill this niche and wish you the best - you will be in business for many years to come!"

S.K., Sheffield Lake, OH

"I love your products!!"

S.J., Irvine, CA

"I have been connected to your site for many years. I am counting on your site to find my products for I have seen wonderful results!!!"

A.K., Santa Cruze, CA

"Love your site and business"

A.R., Granada Hills, CA

"Great site"

M.C., Grass Valley, CA

"I love this site. The customer service is wonderful, the products are as described, and packaging is far beyond what I expected. I was given a china set when I turned 18 (I am 43 now). I did know much about set, so someone told me about this site. All the info on my set was here. I was able get name of pattern and buy some replacement pieces here. Also was able to put a "Find this for me" piece on the site and am alerted when they become available. I also use this site for family and friends gifts."

W.M., Fairfax Station, VA

"I recently ordered a Mottahedah teapot and it arrived today. I just had to email you to tell you what an INCREDIBLE packing job it was!!! My gorgeous teapot was nestled snugly, but floating in the most amazing air/plastic wrap hammock... one I have never seen before! Just had to thank you for your ingenious wrapping!"

D.D., Mills River, NC

"I love your store and your employees are very helpful."

M.T., Middletown, MO

"I have used your web site many times. Thank you for keeping me up to date."

S.B., Denton, TX

"Your company has been most helpful in finding items for me."

R.R., Fairfax Station, VA

"Thank you so much for such a lovely job on restoring on my candelabras. They arrived nicely packed and are beautiful!! I look forward to using them often!"

A.T., Oslo, Norway

"I am happy to have found you, will refer my friends/business associates to you."

S.M., Delhi, NY

"I'm so excited about your site. I was sure my grandmothers china was an obscure thing that wasnt made anymore and so I couldnt get replacements. I look forward to getting these pieces into my china cabinet soon."

P.M., Murrels Inlet, SC

"I just received my order today. As a person who formerly was in the shipping industry, I must say your shipping dept is BY FAR THE BEST I have ever seen!"

E.C., Shelby, OH

"Your people are courteous & helpful when I had a question. Your shipping department takes the greatest of care to insure safe, unbroken items due to shipping. The wrapping & box fillers are exceptional. I have saved some for use at Christmas. In my book, you are a first rate company that I have & would recommend to anyone! I love your company!"

B. M-P., Alexandria, VA

"I love doing business with Replacements, Ltd! Everyone in the company is dedicated to high-quality customer service, careful handling and packaging, and prompt shipping. The customer service department deserves special mention. In several years of experience, I have consistently interacted with professional, courteous, and helpful individuals. Calls are answered promptly and efficiently, requested information is thoughtfully provided, and questions are fully answered. A creamer I ordered was unbalance upon receipt and Replacements, Ltd., immediately accepted return shipment and forwarded the creamer to the silversmith department where it was repaired to perfection and return to me at no cost. During the process, the silversmith kept me informed about the status of my order and the repair process, then telephoned to let me know that the item had been shipped. I have also sold items to Replacements, Ltd., and have received similarly attentive, prompt service. It is a pleasure doing business with such a highly competent and service-oriented company."

T.VK., Tempe, AZ

"I've used Replacements before looking for Clarinda pieces and Fostoria pieces. Have referred many, many friends to your site!"

D.D., Houston, TX

"Thanks for such a good program!"

C.F., Omaha, NE

"I love your service."

P.R., Alberta, Canada

"I am simply delighted with your website and appreciate the time you have taken to produce it. I have now found price lists, names of pieces and their availability for my own silver and also for my mother's silver which she began collecting over 65 years ago. Without your pictures of the patterns I would not have known what it was called without a long exhausting search of the internet. This holds true for both our china patterns plus my crystal glasses!! The passion I had put into my collecting and building on to my sets seemed to get put aside during child rearing years. Now with an empty nest and more cash I can now look to replacing lost pieces of silver, broken pieces of china and most importantly buying that special piece I always wanted."

B.H., Alamo, CA

"Competent, courteous, helpful, polite, sensitive and positively proactive to customer suggestions"

M.S., Dallas, TX

"Your reputation precedes you! At 52 I have seen many china patterns go out of production. But, without fail, everyone always started with to find their discontinued pattern and were rarely disappointed. I have even known people to complete their service as part of their 25th or 50th wedding anniversary, getting the pieces they did not get at their wedding."

K.P., Cheyenne, WY

"Great site"

J.T., Cincinnati, OH

"So glad I found this website!"

T.C., Dayton, OH

"Over the past many years I have replaced broken fine china cups, broken crystal goblets and expanded my collection of both using your services. Also, I have replaced many pieces of our everyday Noritake china, which we have had for 38 years, and still like! Thanks to you, we can keep replacing things as they chip or break."

J.H., Inkom, ID

"Nice web site. Very user friendly."

P.M., San Jose, CA

"So grateful for your service"

More Pages of Letters From Our Customers!

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